Hughes
Reviews and Complaints

For those who have contacted me for info on a class action against Hughes NET, there is one

GOOGLE PBM Attorney Hughes NET. (PBM) is the shortened name of the firm Pogust Braslow & Millrood in PA).

It was just filed a few months ago. Contact them and sign up giving them your story as I did. Good luck. If you are in rural America you have to have satellite service and once you sign up and buy the equipment you are pretty stuck. Even if you cancel there are fees and lost investment $$. I documented my phone calls with several sales people and you know what, they talk about how FAST you can download and then when pushed admit that upload isn't that fast AND that there is a daily download limit. But they say that the limit is like downloading 20 movies...HA HA HA ... yeah right. Do a google search for something and click on the wrong site and bump you are out if that site is loaded with graphics or animated sales ads.

I have already written one complaint against this co. on this website, but around June10 2009 Hughes Net mistakingly disconnected my service-their mistake not mine- even though they had just taken a payment from my acct. at the end of May-automatically made. They made me pay $365.00 to get my service restored-even though I hadn't disconnected it. Later they admitted it was their mistake. They said I was paying to end my contract early-not true-I hadn't even talked to them. Due to an emergency that day I went on and paid them the money--thinking I would call them on Mon. and get it straightened out. I have spent well over 7 hours with them-mostly with people who don't speak English well-only to be told over, and over again that my service would be restored--it hasn't yet-AND my $365.00 returned-I've been told that the money had been returned twice-once where I held my other phone line up to the receiver of my other phone line so their person could hear--that it had NOT been returned. They also say that they Can't reconnect me without me rerunning the program. Even though they'e told me several times that they can. I have never dealt with such a horrible company, and they don't even seem to care. I want my money they owe me back, my service restored, for them to seem like they care, and NEVER to have to deal with this co. again. If there is a class action suit I would like to join. Buyer beware.

I live in a small rural village (population about 150 people) and the only Internet service available here is dial-up or satellite. If I lived 3 miles north, I could get cable, but the cable companies are not interested.

My ONLY option available is Hughesnet. I pay nearly $80/month for their premium home service which is supposed to be 1.6Mbps downlink and 250Kbps uplink. Oh, and don't forget that I have a 250Mb limit on downloads. If I go over, my speed is throttled to less than dial-up speeds for a 24 hour period, beginning from the time I went over the limit. If I want to get up at 200AM, I can download however much I like.

Currently I am getting only 67Kbps downlink and 29Kbps uplink. I have been tracking my speed for weeks and have never gone over 350Kbps during the day. However, during the wee hours of the morning, I can get as much as 1.2Mbps, so the trouble is NOT the weather; is not my modem; is not my satellite dish.

I called Hughesnet support this evening (located in India!). After 30 minutes of trouble shooting, the fellow tells me that he cannot find a problem and that he will upgrade me to the "Highest Level 4 Supoort" and to expect a call back from them within 48 hours. 48 hours! I'm supposed to sit around for 2 days for someone to call me back?

I told the fellow that a 2 day wait was not acceptable. He talked to his manager and was told that I MIGHT get a call back within 24 hours. Whoop Dee Doo. OH! And I am getting 2 days credit ($5.28) for the inconvenience.

I don't think that I will ever get the speeds I am paying for because I suspect they are over-subscribed and can't deliver what they advertise. If I do not get satisfaction, I will report them to the FCC. We shall see what happens.

HughesNet.com advertises "Unlimited Internet Access" but severely limits your access time with their "Fair Access Policy" (FAP).
HughesNet restricts your on-line time so severe it does not allow enough online time for security updates without penalties.
HughesNet locks you into a two year contract for a useless service. Extremely deceptive company.
I believe the US Federal Government should investigate HughesNet.com practices to protect future customer rip-off.

I signed up for HughesNet simply because there were no other options in my area. I was on the automatic payment plan and had no problems.

A few months ago, my credit card company issued me a new card, and the old card expired. HughesNet began sending me paper invoices through the mail. I would then make a one time credit card payment online. I liked this method of payment better, as I don't really trust automatic billing.

I received a bill in the mail, stating that my current balance plus a previous balance was due on August 4th, 2009. The previous balance had been due July 5th, and I had simply made the mistake of thinking I had already paid.

On July 20th, a pop-up page began appearing, stating that my account was past due. I discovered my error, and promptly made payment of the past due amount online, also opting to set my credit card back up for automatic payments to keep this from happening again. The current balance would then be due August 4th (or so I thought).

After making the payment, I still continued to receive the pop-up page stating my account was past due. I thought maybe their system needed some time to process the payment, so I thought nothing of it.

This morning, I was still receiving the notice of non-payment. I called customer service to explain the situation to them. I was informed that my payment due date was 7/20. I explained that I had a paper invoice that stated otherwise. Not only that, but the automated account information over the telephone stated that my current balance would be automatically drafted from my credit card account on 8/7.

I argued and argued with these people. Apparently, when I made the payment online on 7/20...the system changed my payment due date for the CURRENT balance to 7/20. No one made any apology, they simply stated that if I didn't pay the current balance I would be cut off within 3 days.

So now I've paid them TWICE. I am interested to know whether or not they intend to charge my credit card again on August 7th.

I had hoped to resolve the issue with customer service...but the lady I spoke with was apparently an automaton, as she could only repeat what was on her computer screen over and over again. I spoke with her supervisor and explained that companies cannot arbitrarily change due dates on bills without some sort of notification to the customer. His reply was "consider this your notification". I asked if there was anyone that was in the United States that I could speak with and he told me "no".

I wouldn't recommend HughesNet to ANYONE. I will NEVER recommend them. Period. If I had any choice other than HughesNet or an even worse satellite internet provider in my area, I would gladly switch. HughesNet customer service is horrible...their packages are overpriced...and they are completely worthless, in my opinion.

Although I agree to hughes net 24th month contract, I never knew hughes net is charging for equipment fee and service fee to a total of 800 dollars. Before they told me it was a $500 fee only. I am deeply hurt and violated. I will pay because I don't know how to avoid this and hope no one will regret getting hughes net. Hughes net is the biggest rip off and I am not happy. I am Hughes net biggest enemy... just remember..
do not believe what you see, or what you hear.
I have so much problems with hughes net over the pass months. The equipment they gave me werent even knew... why am i paying so much for used equitment. I had bad connections during the first week, i called for technical support more than 10 times. Yet they do the same procedure everytime and failed. I realized that they weren't smart technical supporters because common sense I knew they had missed errors on fixing my connection problems. I am paying full price on a empty month of no internet service. Technical support came to my house and said my reciever is no longer good and I needed a new one. I know i did not just hear that. I had realized it was a used one ...no good... And this one time I had call for technical support again and more likely trying to get some help... the technical guy was yelling at me that i'm doing his check up procedures wrong. I am done with Hughes net... please someone do something about this and in the future... I work average only 2 days in a week because of job is slow. I might filed for unemployment soon... i'm at full stress. especially after realizing hughes net rip off agreement fee. well thanks for listening

I am having to move to a residence that says I can't attach HughesNet equipment to their home or put a pole in the ground on their property, so, I called HughesNet today and they told me I have to pay the $400.00 fee anyway for canceling early...
I told them I could get them a letter from the owners, but they said it would not make any difference...
He actually told me I should move somewhere that allowed HughesNet!
I called my credit card company and they said the only option, if I can't resolve the issue with them, is to get a "new" credit card number...
However, if I don't pay them, my credit rating will be affected...
I am "constantly" having trouble with HughesNet ...It's so slow and cuts out all the time...It is a lousy service and VERY expensive for what you get!
Plus, I initially had to pay $125.00 up front to have a pole installed in the yard of where I presently live...
This company was my "ONLY" option for internet at the time as I live in the country...
I would love any advise on what to do... Thanks, Summer

HughesNet dispatched THEIR contracted technician within 90 days of initial installation (by another of THEIR contractors) because I couldn't receive service. The dispatched service technician advised that the original pole & dish was improperly installed & needed to be moved to restore service. I paid the HughesNet technician who installed my service originally $125. The second technician sent by Hughsnet required payment of $125 to reinstall the pole & dish & HughsNet refuses to credit my account or resolve the matter with THEIR contractor who originally installed my service. I have filed a complaint with the FCC. Any other suggestions for recourse?

Hughes networks made changes on their network to not allow vpn access. I have a machine that will vpn from any location ie.. coffee shop, my house (roadrunner), work, ect... It will not vpn on Hughes network router as of a month ago. There are no supervisors or managers available from Hughes and no one to escalate my call. Formal complaints should be addressed to Hughes Network 11717 Exploration Ln German Town Md 20876. I would recommend that rural folks rally here for a class action lawsuit against the company and file grievances for refund of unopperational services.

I only found out this morning that any page browsing, game playing and even accessing your email account goes against your FAP. Now please someone tell me how this is anyway fair.
I acknowledge that I did exceed the FAP yesterday morning and that I did wait the required 24 hours, when in fact by trying to access my email 2 hours prior to the FAP being taken off I have to wait an additional 24 hours. I would not have known this if I had not been able to speak to a CSR who could actually speak English.
People I say let's not let them get away with this. I mean after all we pay for the email account that we are being locked out of.
Let's bombard the Corp office's with letters of complaints.
Here are the addresses I use.

Hughes Network Systems
Customer Relations
11717 Exploration Lane
Germantown, MD 20876

Hughes Network Systems
Customer Relations
100 Lake Forest Blvd
Gaithersburg, MD 20877

I have used these address so often that I have them memorized.
I will not give up until things are improved for those of us that keep them in business and you shouldn't either.

I was not able to get on line for 7 days so hughesnet sent out a repairman. I was told a service call would be 125.00. I agreed but when the serviceman came out he said I wouldn't have to pay the service call because the part on the dish was installed wrong and moisture got in and keeped the signal from getting through. He also said I was still under warranty. Then I get my Discover bill and they charged me 44.21 for which is what I should have paid for the month minusthe charge for the 7 days I was without service. Instead my discouer statement showed 169.21. 125.00 plus the 44.21 reduced monthly charge. I called them and complained and they said they would have to check with the boss and call me right back. I have not heard anything from them for two days. July 5 th is the last day of my warranty and I think they are waiting to tell me I'm out of warranty. If you can help I'd appricate it because being retired and on a fixed income a125.00 is a lot of money. Thank you.. Gary,

We went with Hughes because our friends had a 7000, & being a snow bird can install that unit where ever he goes.

We ended up with a 9000, the installer shrugged his shoulders & said, my boss says you will have to take a installers class.

The gist of this letter...we apply for a class, Lea Hunt with RSI says...sorry, but you have to work for a satellite company.

Randy Brown

I am retired. & Now I can't move this unit without paying $160.00 to reinstall it . & some companys out there will only do new installs, this is crap.

I currently live in a very rural community with cable internet stopping 2 miles up the road. I was sucked in on the fast internet ads for hughesnet sattelite internet. I had satt. internet about 7 years ago, and it had no kind of FAP( fair access policy), which means it was insanely fast and had no limits all for the same price. So i went ahead and bought the hughesnet equipment so i wouldnt have to sign a long term commitment. BIG MISTAKE! I was told it (hughnet) would work for x-box live. Lie #1. I was told if i upgraded to the pro plan it would support x-box live. Lie #2.I was told of unlimited downloads with an upgrade.Lie #3. I was told if i cancelled my service i would be given an address to return this junk. Lie #4. I have been calling everywhere just to get a damn address so i can send this junk back, and get transferred to some 3rd world country where u cant understand a word their saying. Now they're trying to give me credit on my account which i no longer have. I've been fighting with these [censored]es for 2 months now just to get an address that i can send this back to, so i can get my money. Don't know if it will ever happen. Can anyone help me; [protected]@yahoo.com orcall me at [protected]

I was being capped off @ 200m daily when I am paying for 375m daily. Hughesnet did acknowledge this error but refuses to refund in any manor! I will switch asap. DO not go with hughesnet. Look at all options first!

Ok you can see I'm from a little hole in the wall town in kansas, actually outside of town about 5 miles. I live on a farm, so internet was either very unreliable but extremely fast and cheap Pixius, or Hughes Net. We had Pixius for a while then we had no internet for a month, so we switched to Hughes Net. We looked at the website and watched the commercials over and over again. We got it 2 years ago this September, Halo 3 had just come out so I beat the campaign and decided to play it on Live. So I when I was in the matchmaking lobby of the game no games that I could join would show up so my mom decided to call customer service because of this and the internet was going slower than usually for the past couple of days. Finally after the FIFTH call the guy answered our question, "You broke the download threshold mam." Boy oh boy did every single family member get mad. We are a mac family so updates are huge. I can't download all my windows and mac gaming and developing stuff. Thank the lord that my contract with them is up in a couple of months. But when we looked at the website there wasn't a download threshold thing on the chart what so ever. I don't know how many times we go into FAP mode because of me, but usually my parents are madder at Hughes than me. I just want to start a petition and or have billions of people go to hughes website all at the same time. Oh and don't get Wild Blue, same people just a larger download threshold but bigger price i think.

I have several. We have been with Hughesnet for 5 years. We have had a huge amount of problems to include:
1. Our original setup from hughes did not set it up properly. They put one of 4 screws on the radio that attaches to the dish. This caused the radio to get wet and burn out. It took several weeks to get them to get a technician out to repair it.
2. FAP. I could understand that the fair access policy is in place to protect my neighbors (who are on hughesnet) from having their service interrupted. However, 200mb per day is not very much. Also, they offered more downloadability if I paid more. Now, this tells me that it has nothing to do with fairness to my neighbors.. it has to do with money. They dont care about my neighbors or they wouldnt have the option available if I paid more.
3. Customer service. Nothing against India's residents, but I live in the United States and speak english. Customer service representatives for Hughesnet live in India and speak very little english. This has been a source of continued frustration.

I am happy to announce that Qwest is now in my area and I get to ditch hughesnet. This is a great day!

Hi,
To all the Hughes net sufferers, who have been somehow cheated wrongly informed or have been promised something which was never delivered.
I am about to let you know how to give them back, what you deserve.
I will let you know, everything there is to know about Hughes net (ISP). This article is referring to the following modem types: DW 4000, DW 6000, DW 7000, HN 7000, HN 7000S and HN 9000.
I will discuss about the following:
1. FAP (Fair Access Policy)
2. Slow Speed (slow download/ slow upload/Speed disclaimer)
3. OOW (Out of Warranty work order / Out of warranty Modem)
4. Installers complain (Wrong installation done)
5. Email Issues (Webmail, Configuring Email client)
6. How to speak to advance tech support (Tier III)

 FAP (FAIR ACCESS POLICY):
This is what Hughes net has to say about it:

Some activities are more likely to exceed the download threshold and trigger the application of the Fair Access Policy (FAP). Several examples are listed below:
Full-length movie downloads
Peer-to-peer (P2P) file sharing programs such as Napster, Kazaa or LimeWire
Continuous downloading or viewing streaming media content such as audio or video programming
Hosting of server devices such as email, FTP or Web servers
Hosting computer applications such as Web camera feeds
Automated computer to computer connections used for archiving of local computer content
Extensive downloading of Usenet Newsgroups (NNTP)
Use of BitTorrent applications
Simultaneous file downloads
Downloading large files (i.e., file sizes that are close in size to the download threshold of your service plan)
Excessive downloading or use of the services described above may cause subscribers to be affected by the Fair Access Policy, or in severe cases, to be terminated from the service.

But for more info about it please visit this link.
http://www.hughes.com/HUGHES/Rooms/DisplayPages/LayoutInitial?pageid=fairaccess&Container=com.webridge.entity.Entity[OID[BD8BE0839F414B4FB7CDDCA10EFA5369]]

The above information is all ###.
What is FAP actually is, any hughesnet subscriber can only download a certain amount of megabyte in any 24 hrs according to their respective plan.
That means that you can only use your internet connect for a certain time only. Now when I say 24 hrs it does not mean one day (Which everyone is confused about). It means your total download or internet usual should not exceed your total download threshold eg: 200 MB in the last 24 hrs. The 24 hrs is a cyclic clock and not a fixed 24 hr clock. When I say download it does not mean you have actually download data. Any internet usage done online eg: surfing website like google, chatting, playing game etc.
You have an OPEN Window which is 3 am to 6 am EST. But most of the time the usage data recorded in incorrect. Even when you have turn off the P.C or the Hughes net modem still it will record some usage on it, which stats that the usage is very incorrect.

Now there is a good new for DW 4000, DW 6000, DW 7000, HN 7000 and HN 7000S users. Hughesnet’s technical support can deactivate the FAP for a customer twice in a month. So you can call the Technical support and tell them that, when the usage page shows data online the P.C and the modem is turned off. You don’t use a router and the windows update or any other software update is turned off, because they will try to blame the router or the windows update. The technical support will reset the FAP for you on the call then a there. Do not get off the call until the FAP is deactivated, because if you are informed they will forward the info to someone or some other Dept then nothing is going to be done at all.

MORAL OF THE THIS STORY: Call up hughes net tech support has ask them to reset you FAP as they can do that. Twice in a month.

 Slow Speed (slow download/ slow upload/Speed disclaimer):
What Hughes net has to say about it?
With the Home service plan, you can connect to the Internet with maximum download speeds up to 1.0 Mbps, with typical speeds about 550 Kbps to 650 Kbps during peak times. Upload speeds, which are capable of reaching 128 Kbps, are typically 70 Kbps to 80 Kbps during peak hours.

With the Pro plan, connect to the Internet with maximum download speeds of up to 1.2 Mbps, with typical speeds about 700 Kbps to 800 Kbps during peak times. Upload speeds, which are capable of reaching 200 Kbps, are typically 100 Kbps to 120 Kbps during peak hours.

With the Proplus plan, connect to the Internet with maximum download speeds of up to 1.6 Mbps, with typical speeds about 800 Kbps to 1.0 Mbps during peak times. Upload speeds, which are capable of reaching 250 Kbps, are typically 130 Kbps to 150 Kbps during peak hours.

With the Elite plan, connect to the Internet with maximum download speeds of up to 2.0 Mbps, with typical speeds about 1.0 Mbps to 1.2 Mbps during peak times. Upload speeds, which are capable of reaching 300 Kbps, are typically 165 Kbps to 180 Kbps during peak hours.

With the ElitePlus plan, connect to the Internet with maximum download speeds of up to 3.0 Mbps, with typical speeds about 1.6 Mbps to 1.8 Mbps during peak times. Upload speeds, which are capable of reaching 300 Kbps, are typically 165 Kbps to 180 Kbps during peak hours.

With the ElitePremium plan, connect to the Internet with maximum download speeds of up to 5.0 Mbps, with typical speeds about 2.7 Mbps to 3.0 Mbps during peak times. Upload speeds, which are capable of reaching 300 Kbps, are typically 165 Kbps to 180 Kbps during peak hours.

If you choose to run a VPN over your satellite service, your data speeds may be reduced by as much as 50-75%. In addition, we do not recommend using HughesNet® to run time-sensitive applications that require fractions-of-a-second user inputs (such as twitch gameplay or real-time equities trading).

For more info try this link:
http://www.gethughesnet.com/faqs.cfm

What I have to say about it:
Hughes net connection speed sucks. All the Ads on the Television are lies.

You will always face slow connection speed with Hughes net and there is nothing you can do or they can do about it. Because it is that way the system is designed. Hughes net connection is based on SHARED BANDWITH. That means the entire HughesNet customers share the same band with available through HughesNet. So the more customer hughesnet has the lesser speed you individually you will get.
Now when you will call Hughes net for any slow connection issue, let it be slow upload or slow download. All they (Tier 1) will do is they will ask you to delete your P.C’s Cache, cookies and browser history. Restart the P.C in SAFE MODE WITH NETWORKING. And at the end they will asked you to run the 5 Web response test back to back (not the SPEED TEST) but the response test. If the Web response test is any where below 12 then they will ask you to run the test for 2 days and call back. What it does is nothing. Just buy time. And when you call back after 2 days and after running the test all you will get is a SPEED DISCLAIMER. That is you will get no more. Because the web response test will most of the time will be below 12. So if you want to get the issue resolved then you have to speak to the ADVANCE TECH support. And the only way you can speak to Advance tech support is when you don’t run the speed test. Inform the person that you can’t run the speed test. Tell them as soon as you click on Initiate Web Response test you get the error “Page cannot be displayed”. And so they will transfer you to Advance tech support and then you can run the test and do the troubleshooting that is required. And after that you don’t have to speak to tier I as you can refer you case number that you got from Tier III.

MORAL OF THIS STORY: DO WANT IS STATED IT ABOVE AND YOU WILL GET ISSUE RESOLVE OR CANCEL THE CONTRACT.

 OOW (Out of Warranty work order / Out of warranty Modem):
What Hughes net has to say about it?
Hughes warrants to the original buyer that under normal use and wear the equipment used to access the Service (the “Equipment”), which includes the Indoor Unit (satellite modem), Power Supply, and Outdoor Unit (Antenna & Radio Assembly), will be free from defects in material and workmanship for a standard limited warranty term of 24 months* from the date of activation. Any Equipment replaced or repaired under this warranty will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer. This warranty is not transferable.
If under normal use and wear, the Equipment becomes defective in materials or workmanship during the warranty period set forth above, Hughes shall at its option and expense, perform one of the following:
• We will repair or replace the defective Equipment within thirty (30) days of the date the defective Equipment was returned to Hughes’ designated address at your expense, to cause it to comply with the terms of this Limited Warranty. Reconditioned replacement components, parts, units or materials may be used if the Equipment is repaired or replaced.
• If service to the Outdoor Unit (satellite antenna and transmitter) is required, Hughes will, at its expense, repair or replace it pursuant to the limited warranty for the first six months after installation. From six months to the end of your limited warranty period, Hughes will cover the cost of the replacement equipment, but the cost of the onsite service technician visit, if necessary, will be paid by you. You may request a price estimate prior to the work, based on the type of the replacement. If your satellite antenna needs to be re-pointed after the first 6 months of service, a standard onsite visit fee will be charged to you. Reconditioned replacement components, parts, units or materials may be used if the Equipment is repaired or replaced.
• We may upgrade the Equipment to a later-generation product that performs the same function and complies with the terms of this Limited Warranty.
THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES FOR DEFECTS DURING THE WARRANTY PERIOD IN ANY EQUIPMENT COVERED BY THE LIMITED WARRANTY. To request Limited Warranty service you must contact Hughes Customer Service, toll-free, at [protected] within the Limited Warranty period.
For more info check the link:
http://www.hughes.com/HUGHES/Rooms/DisplayPages/LayoutInitial?pageid=subscriber&Container=com.webridge.entity.Entity[OID[A8F7F0D9E61CCF428678A77A7EA0297F]]

What I have to say about it:
Keep a check on your warranty status check when it is going to expire. People whose warranty status is still active nothing to worry. But for those whose warranty status has expired there are options:
1. Sign up for an Express repair home so instead of paying $125 for the Out of warranty work order you will only pay $99.
2. Ask for credits ask the tech person for credit speak to the sup and his sup till you get the credit that does not mean you get for 1-2 week. Credit means you should get the whole credit for the work order.
3. If there was a tech sent out to your location in the last 6 mths then you have put an installer complain that the installation was not done correctly and they will have to send a tech out free.
4. Speak with the Retentions dpt and ask them to waive off the charge, they can do that.

MORAL OF THIS STORY: HUGHES NET WILL AND SHOULD SEND A TECH OUT FREE. SPEAK WITH A SUPERVISOR AND IF REQUIRED SPEAK TO HIS.

 Installers complain (Wrong installation done):

What Hughes net has to say: Nothing they don’t have anything to say. But we can get them.
What I have to say about it:
Well you can only file an Installer complain if the installation was done in the last 6 months. If you think that the installer has not done his job properly, which is true most of the time or if the installer was rude to you. Call up technical support and file an installer complain speak to supervisor in this scenario. What you can do is call them up and tell them that the installer did not install the antenna in the right position, it is pointing toward the tree or something else. The antenna is not fixed right it keeps on shaking or moving when there is wind. The cables are lying in front of the lawn or it is not put underground. When the complain is filed and you are given a case number, you will get a call back within 48 hrs from the install escalation dpt. In this case always speak with a Supervisor.

MORAL OF THIS STORY: HUGHES NET WILL AND SHOULD SEND A TECH OUT FREE. SPEAK WITH A SUPERVISOR AND IF REQUIRED SPEAK TO HIS.

 Email Issues (Webmail, Configuring Email client):
What Hughes net has to say about it: We don’t support this we don’t support that.

What I have to say about it:
If you face any issue with your email. First check if you are able to access you emails from the webmail that is: http://home.myhughesnet.com/
Try to sign and check your email, check if you are able to send and receive emails from this website. If you are then Hughes net will say everything is OK. And will refer you to someone else.
So try to configure the Email client (Outlook/ Outlook Express etc) by yourself.
If you need help in it try the link: http://www.oucs.ox.ac.uk/email/config/
Other than that you will require.
Incoming server: mail.hughes.net
Outgoing server: smtp.hughes.net
Username: (This will be you complete email address)
Leave the rest as it is.
For more info check other links:
http://screenshots.modemhelp.net/navigation/software/emailclients/
http://www.chasms.com/

MORAL OF THIS STORY: TRY TO RESOLVE THE ISSUE BY YOURSELF AND IF HAVE TO CALL TECH SUPPORT SPEAK WITH A SUPERVISOR AS THEY KNOW WHAT THEY DO.

 How to speak to advance tech support (Tier III):
What Hughes net has to say about it: We can’t transfer you to Tier III, Sorry you will have to troubleshoot the whole thing again.
What I have to say about it:
Following are the ways to speak to Tier III:
1. If you have spoken to tier III in the last 7 days refer the case number. And if they refuse to transfer tell them you refuse to troubleshoot and want to speak to tier III only. Speak with the supervisor and he will authorize the transfer.
2. If you have spoken to Tier III much prior to 7 last then. When they ask you to open the System Control Center by: 192.168.0.1. They will ask you to ask you to provide the Transmit status. Give the transmit status as TX code 9. What they will try to do is switch off the modem and restart it. What ever they do you have to say that the Transmit status is still TX code 9. And they will transfer you to Advance technical support. You can try this even during the Troubleshooting.

Other tips for all you Hughes users:
IF YOU CHECK YOU SYSTEM CONTROL CENTER (TYPE 192.168.0.1 in your address bar), check your system status.
If your TX code is
6 or 7: you need to re point the antenna and at the end send a tech out or speak to advance tech support.
10 or 13: you will need a tech at your location.
9: you need to speak to Advance tech support.
24: your transmit cable or the transmitter has an issue. You need a tech out.

And one more thing: SPEAK TO THE SUPERVISOR’S as they know what they are doing. And the reps have no idea what the issue all about.

For any feedback or any info contact me on: [protected]@gmail.com