Hughes
Reviews and Complaints

I was told this was the only choice where I live. My fault for not researching further. I usually do and when I don't I usually regret it. Also I purchased all of the equipment over 400.00 dollars. I would like to get at least half of that back as well as their removing it from my roof. I have been with them a month now. My data reset 2 days ago and I got notice I have already used all of my allowed data for the month. In less than 2 days. I use internet service alot and was told it would still work even with ny data used up. Well that just is not true.

John Dozier
3359 Main St
Exmore, VA 23350
Ph [protected]
account
SAN: DSS [protected]

I honored my 3 year commitment to Hugh's net. Sent back the equipment. Now I'm getting threatening messages from a lawyer that I'm going to be put in jail. What can I do? The post office said they only keep records for three months and it's past the there months that a lawyer contacted me. My email address is [protected]@gmail.com. Just wanting to get this resolved and clear up my the credit issues this had caused me.

Do yourself a huge favor and do not even consider HughesNet as your Internet service. Terrible internet feed connection and sucks data with bad equipment. I have never seen more buffering interruption in my program. When I do watch an occasional movie on Netflix, I have to utilize my cell phone hotspot... ridiculous! I thought I was upgrading from my home phone landline internet service of 2.3 Mbps, but Hughes net is slower than that. You are roped into a two-year contract with no guarantee that you'll be happy with your service and costs $$$$ to get out. The company is not concerned about your service issues once they get your money. Better yet, they actually blame the customer for the problems. It is only my husband and I that use our Internet occasionally in the evenings, but we are going through 20 gigs of data in a few short days. Something is wrong! It has been this way since we started our service six weeks ago. Even HughesNet tech service came out and could not figure out what was going on, but I still have to pay to get out of the contract. This is not right! HughesNet needs to be investigated for fraudulent advertising and having no customer service and guarantee of their products. The best thing I can do is go back to my land line. BBB is my next stop.

I CALLED MULTIPLE TIMES AND HAVE HAD TO WAIT OVER 30 mins to get anyone on the line to cancel our service. As a result, I emailed as well to request cancellation asap asap 4/30. I spoke to a rep TWICE to cancel and was was told a box would be sent to send equipment back. Never got anythjng and my husband finally called and Hughesnet confirmed NO BOX had been sent yet (several weeks later). They insisted on speaking with me and I wasn't available . Now I have to call and speak to someone for a THIRD time. Can you believe they requested we remove a HUGE satellite dish that is bolted to our deck and has a live wire running under our house. WHAT? Never go with this company. The service has been terrible the entire contract . The broadband, even st the highest package won't allow is to stream videos on even one tv consistently. Worst service and customer service ever. I will be escalating as high as possible.

We purchased Hughes net in Peru 2 months ago. We have not had service in over 2 weeks now, and from the beginning have had very spotty connection. They tell us we need a radio and modem yet even with promises of dates no one appears. We are now at the point that they don't answer the phone.
How do we get this resolved?
They tell us we must pay the premiun monthly to keep from having credit challenges, so we paid.
Ana Zegarra Portella
[protected]. It us a US code that rings to my home in Peru
Please help us resolve this. We are a business and need our internet.

My mom signed up for HughesNet in April because she has Vonage and needed internet to have it work. Every internet provider we tried was not available in our area, and the bad part is we had to get this because we already had AT&T and Comcast, so they were out, and Verizon was too expensive. And, just like everybody else they straight up lied to us! They fed us a bunch of B.S.. They said we could use the internet, hook up so many devices, and stream with no problem, and they told us that the 25 MBPS and 10 GB of data would be fine for our household.

The first month we had problems. So, we hooked up 2 phones, a laptop, and a Amazon Firestick, and it was moving so slow within a matter of days. Called someone and told them how slow it was moving, and they said they could fix it. And, it was moving a little faster but not too much better after that initial phone call. Called back after 2 days or so later because the internet was moving slow again, and they said they would offer us a $14.95 discount for next month. The next month came and no discount.

Within days the internet was moving slow again. Called and found out that YouTube and Netflix eats up a lot of the data (and that's what we mostly used it for and the Firestick), and we didn't know that. Had we known that we wouldn't have gotten them. And, when we called we found out we had no data left (and this was the very beginning of the month). But, he gave us 50 GB of data, and I'm thinking it was available right away for us to use. Turns out it is only available from 2 am - 8 am (which sucks because that's when we're all asleep). We tried to cancel last month, and that's why they gave us the 50 GB of data.

We are definitely cancelling this month (June). If we have to go without internet until someone can get a decent job to pay for better service, then that's just what we are going to have to do. We can not do this anymore. We will not deal with this company anymore. I really regret getting this service now and can not wait to be done with them. WORST. INTERNET. SERVICE. EVER! I wish I had found this forum/complaint board before we signed up. It would've saved us some trouble. Oh, also, my mom still can't use Vonage because the internet is too slow. WORST. DECISION. EVER. Horrible company and can not wait to cancel. We pay $54.95 plus taxes which brings it to roughly $60 a month, and I really wish they could be sued for the amount of money they offer for such horrible service. Just trash service!

First of all when I was signing up I was told that 10 gb was all that I needed as I had indicated that I watched you tube netflix amazon and vudu so I signed up then after a couple of days later I complained about poor image and loading issues they indicated that it was a busy time so I began watching during those times that were not busy the same occurred so I called back and they had me go through all kinds of trouble shooting turning off the modem etc. and this went on for over 3 months including getting another modem and having the installer visit then I was going to vegas for 2 months and suspended service till I got back to receive the modem but the problem still persisted and then finally I was told that I used up all my gb which for over 3 months I was never informed about this so I bought 10 more gb and I used that up in less than 2 weeks so I cancelled that so I was lied to begin with and never told that I had used them all a few days after all this happened I wanted to cancel this service because I never had this problem before with comcast or AT&T so I had called after having these and viasat which was to much money for my budget on the pretense that I was lied to about this but they told me it would cost me 330.00

5/13/2019

I called to check prices for internet service. After getting prices I told the woman I would need to disguss the options with my roomate as he would be paying half the bill. She hung up on me which I found was very rude! I called back to complain and was put on hold for 28 minutes and counting! I was seriously thinking about getting service through HughesNet but have now totally decided against it! The number I called was given to me by Dish Network [protected])

Lost my business before I even started!

We live in an area that we are limited in service providers and only can have sat services. Hughesnet stated that you could watch videos, music, photos, etc. On the fastest internet around. However, I had an opportunity to teach over the internet. It was a skype type of teaching. I tried to upload the teacher's portal and kept getting told to contact my network provider to release the rtmp protocol. We called and they said, "oh, real time messaging is not compatible with hughesnet." then they lie to people everyday. Also, we have called multiple times because our compters stop being able to connect to the internet. When we call they tell us that we have used all of our data for the month. When we ask how, they say we have 3 or more devices connected to the internet; however, all of our devices are off. Then they say that they are doing a download to our motem. So, basically they are using our data to update their motem. So not only do they lie about their service, they steal data from your plan for their updates, and have cost me a job. We have until october 2019 before we can leave them. I feel like that they have broken their contract with us and so we should be able to get out of it free and clear. Wish we had other choices.

I started my contract with HughesNet 10 months ago. I have finally had enough of the slow speed so I called today and spoke to a rep. What she told me was we were capped out on our plan. I asked how that could be and she read a list of stuff that had once been connect. Now since I have lived here we have never had our phones hooked to the internet. Just my husbands I pad and a one time hook up 4 months ago for the Xbox that has since been unplugged. The connection has never been strong enough for us to hook our computers too. I have bought 2 personal hot spots for my phone, iPad and computer through my carrier. My husband got an unlimited data on his phone and uses my hotspot for his iPad. His work has sent home a hotspot for his work computer. So after telling them nothing is hooked up. The rep proceeded to tell me the Xbox and a unidentified apple device was hooked up. I explained nothing has been hooked up to the modem for over 3 months. She told there was nothing she could do. We have did multiple speed tests, we have called 3 times. Today I called asked what was going on all she wanted to do was tell me I was wrong. So knowing that I was getting nowhere I asked how much the buy out was for my contract. $290.00. We had a 2 year contract after 90 days it's $15 for every month left on contract ours was 14 months left. Told her I would call her back. Called back got someone else went through the whole thing all over was quoted a lower price of $280.00 so I said fine I want to cancel and pay the $280.00 since it beat 14 more months at 90.00 ($1260.00) with such bad service. Keep in mind dial up looked like high speed compare to what we were getting. After all that knowing I am on the account she said my husband had to call her and say it was okay. We are both on the account, we are also military and I have special and general power of attorneys on all our accounts. She said she still need to verify with my husband so I just hung up. My husband finally had to leave the office and call them where he spent another 20 minutes trying to cancel our service and get the confirmation number of the cancellation. They tried to talk him out of it who knows how many times every other time he had to tell them he was only interested in canceling our contract. Finally get to the end they tried to hang up without giving him the confirmation number and then read it back so quick he had to get rude and demand it. Never once saying anything about returning the equipment. But I did my research and made damn sure he asked about it and they are sending it supposedly. So we shall see how difficult this is going to be to return the equipment.
Just so everyone knows after 90 days of service you can buy your contract out for $15 for every month you have left. But... the are going to try their hardest not to let that happen. You can always ask for a USA representative and they do have to send you back.

I cancelled my internet before the next cycle. Not know that my account was active. I was not aware that even though the cancellation was at the end if the cycle I would still be charged. I was not told that. I was billed for the next month. There were no usages for the month payment was taken. I was charged a month payment with taxes . I called in and was told it is a valid charge. This is wrong. It clearly shows it in the bill the usage was 0. What does a person need to do to get a refund?

I was never told about an early cancellation fee. I specifically asked the man I set up service with over the phone if there was a contract I was under or any type of penalty if I needed to cancel service. He flat out lied to me and said no, no contract and no penalty for canceling. I gave consent and a "signature" or go ahead with the install because I was clearly LIED TO by a representative of Hughesnet. I canceled service tonight because it rarely works correctly. I was told because I'm canceling before the 18 months is up I'm being charged a $345 early cancellation fee. This is absolutely ridiculous and I NEVER would have signed up for or consented to any of this if The Hughesnet employee had told the actual truth about this from the beginning. Worst company I have ever dealt with

Account # DSS37294056 Ronald & Ann Fiel 4/20/2019
Hughesnet installed internet and phone service in our home on March 14, 2019. Since then we have had nothing but problems with very slow internet and phones that sound scratchy and have an echo. This is not the service we were promised when we signed up. I have called at least 4 times since installation to see what the problem is and have it corrected. The last two times I called were 4/13/19 and 4/19/19. After being on the phone with someone, who is very difficult to understand, at Hughesnet for about 2 hours each time, the service improves for maybe a couple hours then it is back to.8mb download and.64mb upload speed. We do not watch movies or play games on our computers. This is not acceptable and is not what we are paying for. This either needs to be fixed so we have speed that was promised or cancel our contract and refund our money.
I await your response to this complaint.
Ann Fiel
[protected]
[protected]@fiel. us

Odered internet service 4 months ago, have paid $80.00 a month. I do not watch T.V. much but when I do I was unable to stream Netfleix. It is the only programing I have besides antenna. For 3 months I did nothing but watch is streaming. I had service people out here, first one in the first 2 weeks. Another in a couple more weeks. I called numberous times and recieved no help in resovling the issues. I spoke with them again and they stated that they needed to send out another tech to check the system. When they arrived they had set up the system and the tech was trying to stream netflix and thats all it was doing, while he stood right next to my T.V. and stated that it worked on his phone. They cancelled my services but now want me to pay $341.79 for early cancellation fee. Which the last person I spoke with said they would refund me a month of service since I was not able to use the service. Im sure they have it taped. I tryed to explain because we live in the country it just is not working for me. They blamed it on my fire stick which I had just hooked up. Called again and they say I have to pay the early cancellation fees. What should I do.

I've had hughes net for three weeks cannot use the internet because it is to slow not what was advertised please help they keep referring me to techinical support That don't call or engineering department ? Haven't talked to them yet.Im stuck with this contract where I have to hold up my end of bargain they don't have to supply anything this is a travesty

I made a payment of $100.on line towards my owed amount.The website froze up during the transaction and after pushing pay now, nothing came backn on screen, blank.So I then hit refresh to start over and then the screen comes up saying thank you for your payments. I was making a "payment"not two payments.I directly called customer service and explained what had occured and that I had to have that put back into my acct being that money was allocated for my water bill.She then contacted advanced acct billing and spoke w them on matter, returned to me and said if I was on autopay that the money could be back into my acct in 24 hrs.I said then lets do it.So I then was told it would be 24 hrs or so.That time came and nothing was returned.I called again, yhis time im told that bit was processed but the system wouldnt let it through, that it would be now 10 days til it would be in my acct.Very upset i asked for a super visior which told me the same thing, afyer the 10 days i would see the refund in my acct.At this point Im ready to drop hughes all together, but I wait to see how this plays out.needless to say my water was cut off due to not having the money in our acct.My husband lost his job a few months ago so we are working w very little in funds.Had to come up w the 100 plus 50 more to get it cut back on.Now 10 days has come and gone and I call hughes again, this time im told that I was suppose to call after 10 days to get the refund processed, which i was NOT told by the several other csr's I had spoken to, and that it would be 5-7 more days.Furious i said first of all take me off autopay since the whole reason for it wasnt fullfilled and he told me in jis opinon i should leave everything as it was and that the following day my new bill was to be generated and no matter what the CREDIT would be applied to my bill.I said no i WANT my REFUND that somehow turned into a CREDIT!Nobody gave a damn about telling me the truth, im unsure of whichn people lied and which just didnt know but this error has now cost me to be late on 2 bills and having to pay nearly 125. extra on these bills.Money that we didnt have to spend like I said weve got no income so this is devasting to what funds i did have, my hoile has deepened greatly.weve been customers for a long time and i hate to say not very happy, theres no unlimited, no service help(ive spent 2-3 entire days on the phone w yall trying to trouble shot the problem, but to be treated like this is unexcusable!No one should be told 3 different things and in the end all of them lies, and my money not returned.please respond soon or I plan on taking this to the media.
robert and robin tapp/lemons

Since purchasing internet from them we have been lied to and had terrible internet service. I went with them because they advertised how fast. Also, they said nothing about a data limit. We are maxing out data by the 7th ot the month and it buffers always. They told me when I called for the umpteenth time that our quality of service was our fault because we don't know how to manage our data. I might believe that if it were ever fast internet. Also when I signed up it was supposed to be 49.99 per month and after about 6 months it went up to 77 bucks per month. I feel like I owe them both upon termination of services because they breached contract first by not providing me with the services as promisee.

Hello I'm complaining about the two year contract I signed with Hughes net. I think it's a breach of contract when they don't resume your contract if you relocate. I lived in Fayetteville Tx for a year and had Hughes net. When I moved into my newly built cabin from a rent house I had my service transferred. Now they are saying they terminated the contract having to start a new contract because Inlive at a different address. That's unethical and a breach of contract. In Texas that's what we call some B. S. Now I've got a four year contract basically. They are ageists to say the least. If I terminate my credit score will be affected. My contract now won't be up til April 25th if 2020. Any advice on your end would be much appreciated.

We moved into a new home about 1.5 years ago with three options for internet service. Since the prior home owners had Hughesnet, we decided to use them. I work from home for both my private practice and full-time position in Washington D.C. I need a reliable internet provider when performing my work. Since we've had Hughesnet start our service, they have been out three times after calling them asking why our speed is between less than 1mbps and 2 mbps. They continually claim it's based on our dish and where it's pointed or bad weather. However, there has never been bad weather out here when we've call them and the dish is always pointed at clear skies. Upon further calls, they also claim that we've used-up our quota this month, but will give us a bit more. For a few hours, we have higher than unacceptable speeds and then it all goes back to 1mbps speed. We have been forced to use our cell phone hotspots to connect our work computers and printers as a result. Once this contract is over, we will have a roofer remove their garbage and look or start a class-action lawsuit. Beware of this company.