Hy-Vee review: Manager ( 1 comment)

I have been shopping at Hy-Vee in Milan IL for years. I've been willing to pay the extra price for the convenience, For the first time I forgot my wallet and asked if they would take a check. They said yes but when I tried to pay I was asked for a drivers license which obviously I didnt have because I forgot my wallet. I offered to show my bank acct or they could have easily verified who I was by my hy-vee fuel savers card. She would not. I asked that my cart of groceries be saved as well. When I got back 20 minutes later, they had already taken my cart to the back and I waited another 10 minutes for them to bring my cart back. It just seems incredibly callous after shopping there for this many years that it means nothing. I will more than likely shop elsewhere whenever possible going forward. Your manager lacks considerable people skills and I am truly amazed she is in that position. 0 apology for my wait for my groceries that she had taken back or for cancelling my receipt.