Hyatt
Reviews and Complaints

By today in the evening @4pm approx I checked inn hotel I have already made the payment by Card Swipe as T&C

KIND ATTENTION

*The premises denied to keep my 14 carton box as discussed before making the payment they will keep after half & hour of it they accepted to keep.

HOTEL SAY WE DON'T HAVE BELL/LUGGAGE BOY TO PICK LUGGAGE ALL THE TIME FOR YOU.
LIKE SERIOUSLY #HYATT?
THIS IS HOW YOUR GREET?

*The Air Conditioner of the room doesn't my Room at all 5 reminders are already given no action placed.

*The tea kettle cap is broken.

*TV(LCD) hanging is already tilted down wards.

NO REVERT AFTER 5 REMINDERS.
NO ACTION TO BE MADE.

NO ONE TAKE CARES OF IT.
@HYATT PLACE WORST expereince I could ever have amongst world wide top Hotels experience as off now.

They are least bothered.

When we check in at Grand Hyatt at Athens the hotel in charge people just informed me and a group of me with 30 persons COs human Error n their mistake we don't have a room in their hotel n overbooked. Really terrible experience we had in this call international 5 star hotel. At the same time we have another group wz different booking we manange to stay inside this Grand Hyatt Hotel but they complain about the air conditioned problem n during breakfast no place, no food refill, no water and juice refill, the table so messy... A lot of problem I really can't accept thos is what 5 star hotel provided. Anyway I will log in the tourist police report regarding this case happen n will back to Malaysia through Tourism board complain abt this serious case and also will send to all famous travel magazine n media related to travel let all travellers pls be aware of this Grand Hyatt Hotel in Greece Athens.

Hotel- hyatt regency paris etoile
guest name -sagar garg
nationlty -indian
date of stay- 1st july'2018 to 4th july'2018.

This is very sad to know that such a big and reputable hotel chain like you can do such mistakes and land their customer in deep trouble.

My stay was already paid for around 511 euros at the time of reservation but still as per your policy i gave my credit card authorization for 150 euros.

At the time of checkout your help desk manager clearly stated that our stay is already paid and they will release the authorization amount, but instead of doing that you debited 511 euros unethically and even have not released my 150euros authorization amount.

Today i am in radisson blu lucern and because of this my card has been delinced for insufficient fund at the time of checkout.

Just few minutes back i had a word with ms goergia for the refund which is initiated from her end excepting your hotel mistake. Also she confirmed about releasing tge authorization amount.

This is the most humiliating experience of my lifetime and i am waiting for my refund sitting in their lobby.

I need a proper clarification on this from your end.

Regards
sagar garg
±[protected]

My family and I made reservations at the Hyatt Regency Hotel at 265 Peachtree St NE, Atlanta, GA on June 15-18th.
We decided to cancel our last night because we just weren't enjoying our stay. People were smoking marijuana on the balcony next to us and it was just a horrible experience.
We were assured that we would be refunded for the night we canceled.
We paid $581 for the rooms and $85 for parking. We expected that and made sure we were prepared.
We were supposed to have received our deposit back along with a refund for the one night that we canceled ahead of time. Well, the Hyatt decided to apply the cash we gave them to our purchase and "refund" our card. We were NEVER asked what method we preferred as far as payment. I went down to checkout the next morning and ended up having to pay more out of pocket because of the way the entire payment was handled. We should have been getting money back, but ended up paying more.
I waited 3-5 business days to give time for the refund to be placed back onto my card and it never happened. I called the hotel twice and was given the run-around. I contacted Guest Experience Services and was given an authorization code to give to my bank. My bank has no record of a refund. They just see where the transaction was made on June 15th at 5:31 pm.
It's Tuesday, June 26, and my money is STILL not on my card. My bank normally takes 1-2 days to refund. They haven't been sent anything regarding a refund release. Something needs to be done about this ASAP!

I stayed at Hyatt Place June 23rd-June 25th. It was unfortunately one of the worst experiences I ever had in a hotel. The first night my daughter and I were here we went to shower and the tub was full of black sludge. I called downstairs and a very nice lady came up. I later found out this was the manager. She washed it down with a cup of water and dried it with a towel. I was shocked she didn't use any bleach or cleaner to wash the tub. We were so exhausted from traveling I let it go.

On Sunday, the 24th, I left around 1:00 to take my daughter to camp. I know EXACTLY how I left the room. I only had one small suitcase that was closed. When I returned, the suitcase was open on the counter. There were towels thrown on the floor and the chair I had left them on to dry was pushed over into the middle of the other room. My medication container was removed from my suitcase and was over near the sink and three days of my medication was removed. I have MS and the epilepsy medication and sleeping medication I take were gone. The trash I had put in the wastebasket was all over the floor. Tampon trash was everywhere. I would never have left this all over the floor.

I called the front desk and asked the manager if she would come up to the room. I showed her everything I explained. I did tell her my laptop was still here and without a doubt someone had gone through my room. I am not sure if there is anything else missing. I am certain my medication is missing. She returned about 15 minutes later and assured me according to her room tracker only I used my room key. I don't care what she is saying. They have entered my room. My room was in disarray and my belongings are gone. Her solution was to offer me $30. This is absolutely crazy. I need a real resolution. This is completely and totally violating. I have not posted this online as I feel this should be worked out between us. I cannot believe this is the way Hyatt and their manager handles business.

Hyatt Place Dulles Airport - South, Chantilly is the most ridiculous hotel I have stayed in. I was not well and wanted a place to sleep before the flight and stay close to airport and hence booked this hotel which was a mistake. Three times the housekeeping persons walked in after opening the door using master key. When I called the front desk (Paula) to copmplain they said that it is your mistake. "If you dont want someone walking-in, please put up a do not disturb sign on the door" Says Ms Paula. I know my mistake. Next time when I book the hotel, I need to avoid Hyatt- Loyalty program be damned.
Date- June 14-15, 2018
Membership # 535262820X

First here is a link to a blog I posted with (complete with bloody ambulance pictures!), i've been sent in circles for almost a month!:

http://briannesloan.com/sucker-punched-by-the-hyatt-touch/

To whom it may concern:

For the past three or four years, I have been staying at the hyatt place in itasca every time I visit my grandma in elk grove, illinois. Other than the continental breakfast being a little on the gross side, I have never had a problem. Usually the staff is bright and cheery and helpful, but not this time. My most recent experience there was so mind blowingly appalling that not only am I permanently ending my relationship with the entire hyatt corporation, I am also currently reaching out to lawyers and actively seeking legal counsel.

In may, my mother and I drove down from florida to visit my grandma over mothers day. We were booked for five nights, then had to stay a sixth due an unexpected injury I am about to describe. On the evening of may 15th, I was carrying my grandma's mothers day flowers to the car when I tripped on a crack in your driveway. I fell forward onto the pavement, shattering the glass vase and embedding five or six chunks of glass into my left hand. Without thinking, my mother pulled the biggest chunk out, causing blood to immediately start gushing uncontrollably from my hand.

Woozy and lightheaded from rapid blood loss, I managed to stumble over to the doorway while my mother ran inside to get help. She was told someone would be out shortly to tend to me and about eight minutes later, someone did finally show up... With a broom.

(like the *glass* was the real emergency, not the paying guest bleeding everywhere)

During this time, my hand was quickly and repeatedly filling up and I had to continue dumping handfuls of my own blood into the bushes; I must say, more concern for me was shown by other guests and a nearby limo driver than was ever displayed by your staff. Eventually the girl behind the front desk showed up to hand me one paper towel... And a can of bactine!?!

She asked me in the voice of an uncertain child, "what am *i* supposed to do? I don't know what you want *me* to do! Do you think it might help if *i* called 911?"

Wow. Considering how much blood I was losing, that seemed a reasonable solution.

Incidentally I had sat at the bar and talked to this same girl on two of the previous nights, but she was not showing even the faintest hint of recognition - it was plain odd. Weird. Then if you can believe it, my mother actually had to remind her to fill out an accident report. "oh, yeah..." she said nervously. "we probably should. Does anybody know *how* to do that?"

There was a limo driver standing in the driveway, watching this whole circus. He advised me to take down his name and number in case I needed him to act as witness to the accident and the haphazard display of your staff. Soon a male employee showed up with a clipboard and to "take down" my whole ordeal; he was very clearly uncomfortable and showing zero concern for my well being or safety. A few moments later, an ambulance pulled up and he actually asked me to finish up with him before getting help from the emts! "hold on, miss sloan. I just have two more questions, before you go. Just stand here losing more blood." he then refused to provide me with the names of everyone involved and this was my last interaction with any member of your staff. The very last.

I was rushed to elmhurst emergency clinic, where I was promptly cleaned up and stitched shut after the rest of the glass was removed. A few xrays and ten stitches later, I was bandaged and returned to the hotel, my arm in a sling~ the staff had not changed, but no one even looked at me, let alone said anything. Not "how are you", not "how are you feeling", not "we're sorry"- nothing. Not a word was said about it for the rest of our stay, not one single thing.

Because of this little hiccup, we missed out on our dinner plans, then we had to stay an extra night at your hotel and not even that was comped! Not even that.

(oh, good! More money for your untrained, unwelcoming staff. I sure felt the hyatt touch there, let me tell you!)

Had this been a full hyatt and not a little hole in the wall in itasca, illinois, at least one night of our stay would have been comped, if not the whole visit. My health and safety would have been checked up on and inquired after, then I would have received something at least resembling an apology. My grandma's flowers would have most likely have been replaced as well.

Thanks for letting us make it up to you, brianne. You're more than welcome

Hyatt is a global giant, a fortune 500 company with fifty thousand employees; out of all those employees, not a single one could manage an apology? Not one!?! That crack in the drive is your responsibility and you should own it~ all I can say is it was a good thing it was *me* that tripped over it and not my 61 year old mother. Not my 93 year old grandma.

Now almost a month later, my stitches have been removed and the wounds are fading, though I will probably always have limited mobility in my left hand. The solid black bruise covering my entire left breast has almost completely cleared up, but even now, i've not been been contacted, checked up on, nor apologized to.

This entire fiasco was a nightmare and for *me*, it was especially humiliating. My family and I spent thousands and thousands of dollars on this trip and we definitely paid for a warm, welcoming, pleasant hotel stay. I realize this whole experience was harrowing and disagreeable for your inept, disorderly, untrained staff, but it was just another night at work for them:

*i* was on vacation.

Now that i've said all this, you may contact me by phone or email if you would like to try and make this right. If not, I will be terminating my relationship with the hyatt corporation, effective immediately and the same goes for all my friends and family, plus anyone else who will listen. Meanwhile I sincerely hope you treat all your future guests far, far better than you treated me and in closing I have one small request:

Please, please, *please* brief your employees on how to conduct themselves when faced with an emergency; there's lots of "don't touch the blood!‘ and"it only takes a second!"training videos out there; surely a little training goes a long way!

Oh. And fix that crack in your drive.

Regretfully yours,

Brianne sloan

Hyatt mission statement

"our mission is to provide authentic hospitality. We make a difference in the lives of those we touch every day - that is our definition of hospitality. We do this in an environment that respects all people and all ideas. We do it in an efficient way that leads to superior results."

~mark s. Hoplamazian, president & chief executive officer

My company purchased a Hyatt Stay Certificate for me some years ago. I've kept hold of it for a special occasion. When I called up about availability last year I had the choice of two London hotels - the Andaz and The Regency Churchill. I've just spoken to a manager today who said their are NO central London hotels now listed. I'm so disappointed that you have removed these excellent hotels, and left me with three very poor options in the UK. I actually find it dishonest of you to change your terms. In addition to this your call centre really mucked me around. The first person told me I could redeem it and to contact the hotels via email myself. I did this, but they emailed back stating the couldn't take the booking. I called your call centre again in London and was told it was fine to book with the certificate for the Regency Churchill. They said to send them the certificate. I did this, and never heard back. Having had enough, I called for the third time and asked to speak to the manager who said the certificate was not valid for any London hotel. All I ask is that I can redeem it for one night at the Regency Churchill for November 10th. Is this too much to ask when I believe my company paid top dollar for it?

I was recently supposed to stay at the Hyatt Place North Raleigh-Midtown in NC on 5/14/18 for a work conference. When I arrived at the hotel to check in at about 8:00 pm and gave the man at the front desk my name the man there stated he had no reservation under my name or under my company's name. I had printed my confirmation page off my email so I took it out and showed it to him. He just shrugged his shoulders and said must have been cancelled and "I don't know what to tell you." I pulled out my cell phone and was able to call my manager at my company and tell her the situation and she advised me to just book a room and get it straight with her later. I told the man behind the desk that I'll just give you my personal credit card then and book a room for the night and I'll straighten it out with my company later. The man said they were full and he didn't have anything for me. I asked if there were other hotels in the area that had vacancy and he waved his hand and said there are lots of other hotels and I can go ask them if they have anything for me. He was very dismissive, short with me, and rude. There was one other guest behind me, that walked in after me, that I assume was waiting to check in, and twice while I was talking to the man at the front desk he cut me off and gestured for the other guest to come forward by saying "Can I help you sir?" I had to say "I'm still here." To which the man behind the desk would very rudely sigh and say "I don't have anything for you." I asked for a print out where the reservation had been cancelled like he told me and he said "We don't do that, that's in your email." I said the only thing in my email is the confirmation and he again just shrugged and said he doesn't see any reservations for me and he doesn't have anything for me tonight. I'm supposed to go to Raleigh again in 2 weeks for a conference and stay at this same hotel, I printed the confirmation but apparently that means nothing. I asked the man if that reservation is missing too and he said no, he can see that one but that's the only reservation I have. This entire time he had a phone up to his ear and said multiple times "hang on" and "I'm dealing with someone" so I can assume that wasn't another customer he was speaking to the entire time I was standing in front of him and he kept being short with me and dismissing me. There was also another woman behind the desk the entire time I was up there at the very next computer and she was talking on the phone to the Hilton in Raleigh making a reservation for 5 rooms. When I asked for a print out where my reservation had been cancelled the man looked at her and she said "I'm busy, I got this" and waved the phone around and then went back to talking on the phone. I came to Raleigh expecting to have a quiet night before a conference the next day and basically got rudely ushered out of the hotel by your employee behind the front desk because he "couldn't find" any reservation for me even though I showed him the confirmation page and the entire time he acted like I was disturbing his phone call and annoying him. I walked out very upset and I'm not looking forward to staying at this hotel again when I'm supposed to come back in 2 weeks and will be speaking to my company about changing the reservation to a much more customer friendly hotel.

Dear Sir / Madam,
On the 14th May 2018 night time between 9pm to 11pm. Three of us been to Grand Hyatt Shenyang CHINA on the 29 floor FA'R bar lounge.

The person who told us if we going to sit at the sofa area not stand table, the min charges will be RMB 1, 000, but around 10.30pm, we saw 2 western guy sitting at the sofa area just holding 2 drinks or cocktails, and we felt so discriminated.
I don't understand why they are just having 2 drinks and they can sitting at the sofa area and we been told to spend at least RMB 1, 000.

(See pics attachment, the first pics with two western guy holding with 2 drink and the 2nd pics as three of us been charges of min RMB 1, 000 and we need to order as plenty)

The incharge person notice we felt discriminated, then he ask "some" girls to sitting with us and comfort us, but we rejected it. Then he gave us 5 to 6 bottles of beer and try to settle us, but not explain a word and no apologize.

I am not requested for anything but I really feel discriminated which I don't understanding why Chinese discriminate on Chinese?

I would like to get an apology reply and get an feedback from FA'R bar lounge. Thank u.
My e mail: integrity.[protected]@gmail.com

Regards,

Rocky Law

Hi..
I am Vinay sen, Marketing Head, Chhattisgarh region, we want to conduct an Annual R&R function of HDFC Bank's around 400 employees, we approach hyatt, i met one of your staff Ms Sanjana Jain, Event coordinator, she is assigned for this event, from the day 1 juat because of this employee i have worst experience to do event with hyatt, i had do so many favors for hyatt i.e. Shifted 24 rooms from other hotel, flexible in payment of 7lac rs, but this employee always misguided me and mis sale.. Also she is really not at all behaving like an matured corporate employee.. Ot really ruins hyatt image in front of HDFC Bank, and in future not a single event or room will be booked from HDFC Bank.

Hello,

The service I received by calling the Hyatt 1-800 number this week was positively mediocre.

Both times, the rep said that it was going to cost me extra me to amalgamate two reservations so I wouldn't have to change rooms halfway through the stay. Thankfully, the front-desk clerk at the actual hotel (Hyatt McCormick Place) to whom I was transferred settled the problem at no extra charge.

What is the problem with the switchboard? Do they not have access to the same comouter files?

Dealing with the switchboard cost me 30 anger-filled minutes of my time, not a 5-star hotel experience. This may be my last time staring at Hyatt.

September 30, 2017 in celebration of our 40th wedding, my wife and I stayed at the Hyatt Hotel in Monterey, CA. What a disappointment! The accommodation extremely poor for the price $350/night per room. We were looking forward and we made reservations two months in advance. We filled out a survey the Hyatt emailed me, never received a follow up.

When you visit Monterey, never stay at the Hyatt, you'll regret it!

I made a reservation that was confirmed to me by an e-mail from ChooseARoom.com. A day later, ChooseARoom CANCELED my reservation with no reason given! Fortunately when I arrived at my hotel (Hilton Garden Inn - New Braunfels, Texas) they caught the error and were able to get me a room.

Hilton needs to rid itself of this Booking service known as ChooseARoom as soon as possible. When I called them they had no idea why my reservation was canceled but said that "sometimes this happens"?

I will never book a reservation this way ever again and I expect a full refund for my stay and inconvenience.

Michael - Itinery Num: [protected] for 9/22/17 - 9/24/17

Good Morning,
My name is Jeri Regan recently Retired LTC from the United States Army.
I scheduled 2 massages at the Indian Wells Resort and Spa [protected], and planned to spend the day there at the pool on Saturday 2 Sept 2017.

I was in the shower when I noticed a spray of some sort of spray attached to the wall about eye level for me. I couldn't quite read the sign above the spray, but it looked like it was a face spritzer...I proceeded to spray it on my face.

In the canister was the chemical Eucalyptus near a 100% strength.
This stuff burned my face and eyes! Causing me to spend that night and the next day inside my home. I went to the URGICARE and was diagnosed with a
chemical abrasion/conjunctivitis.

I told your Spa manager Andrew 9/2 and he said that this had happened before with another customer and that I should just rinse it out with saline.

My partner Mario Melendez was also at the Spa that day scheduled for a deep tissue massage. He received a TERRIBLE massage from JOE who was actively sneezing and blowing his nose; Allergies or a Virus as a Consumer we don't know.

On Monday 9/4 Mario spoke to a Hotel Manager who said that she would investigate and get back to him by the end of the day. She never did.

On Tuesday 9/5 Mario spoke to a Hotel Manager David who offered 40% refund... and said that he would get back in touch with him...He never did.
There has been no refund as of yet.

On Thursday 9/7 I spoke to your safety/security guy who fills out paperwork on guests who were injured at your facility.

So at this point I would like a full refund of $456.00. I am disgusted that this incident has consumed about 72 hours of my time.

August 21, 2017
Hyatt Regency, Montreal
1255 Jeanne-Mane
Montreal Quebec, Canada 45B IE5

Attn: Hotel Manager

RE: James Bryan-Lewis Confirmation # [protected]
Hotel Registration Staff

Dear Mr. Manager

I am writing today to tell you the events of yesterday regarding my employee, James Bryan-Lewis at your hotel. It was a most unwelcome reception. I believe that your hotel could have done a better job of recording the reservation and your desk staff should have been more understanding and worked to find an acceptable resolution without involving me leaving my home on a rare off day to go to work and get a copy of the reservation to prove who I am and that a mistake had been made.

This handling of the matter was completely unacceptable. Let me begin:

Bryan had flown a Delta flight from Louisville KY to Montreal to attend Alteier hosted by Mr. Ilan Cohen, Oligo Professionel at the Hyatt Regency Montreal. When his flight arrived in Montreal, he found out that his luggage had been bulked-out (their slang for left at the airport) and did not arrive, including his carry-on luggage which apparently was too large to fit on the inside of the jet.

So when Bryan arrived at the Hyatt he had no luggage and his hotel confirmation letter was in the carry on. There were plenty of people from Mr. Cohen’s staff who knew Bryan and myself including Mr. Cohen and they offered help.

When Bryan went to the desk to register he was told that the room was in my name and they could not relinquish it without my okay. One of Mr. Cohen’s staff, Daniel Ellis called me and I gave my permission to the desk clerk but that was not good enough for her. She asked my address, which she said was in Orlando, which it is not and wasn’t correct, so then she asked what credit card I used which was an American Express which she said it was not. She would not give him the room until I verified the confirmation number! So, in an effort to resolve this issue, I had to travel from my home to my office, find the reservation info and credit card receipt.

Even after that, Bryan was made by the concierge to stand in the registration line again 3 deep while I cooled my heels on the phone on my off day to wait his turn for me to speak to yet another desk clerk.

I am attaching my reservation confirmation to show you that your hotel did not register him correctly and treated him very poorly not to mention interrupting my day off.

I think you and your hotel owe my employee at the least, an apology, as well as to Mr. Cohen who planned this event.

I visited Montreal last year and fell in love with the city…however, this event is making me eevaluate my thinking.

Sincerely,

Martha Keyer Hancock
Secretary/Treasurer
DPH Ltd, dba Century Beauty Supply
8055 Warwich Ave
Louisville KY 40222
[protected]

PS.Sent this letter to the Hyatt Regency Hotel. The hotel front desk manager, Danny, took no responsibility for this happening, blaming it on the reservation company.

Please see reservation confirmation sent to me:

Congratulations james bryan lewis-brian. You are on your way! Your hotel room reservation is confirmed at Hyatt Regency Montreal, Hyatt Regency Montreal, Jeanne Mance Street, Montreal, QC, Canada.

Reservation Details

-------------------

Your reservation is confirmed and your card has been charged.

Customer Name: martha k hancock

Confirmation Number: [protected]

Hotel

------

Hyatt Regency Montreal

Hotel Address: 1255 Jeanne-Mance

Hotel Rating: 4

Check In Date: 8/20/2017

Check Out Date: 8/22/2017

Room 1

------

Room Type: DOUBLE GUEST ROOM

Guests:

james bryan lewis-brian

Refundable up to 8/18/2017

Charges

------

Room Subtotal: USD $426.56

Tax: USD $51.19

Total: USD $477.75

Service Fee: USD $14.99

Total Paid: USD $492.74

Thank you,

Reservations.com

Need help? Visit http://www.reservations.com/hotel/support or call [protected]

Payable through, acting as agent for the service operating company, details of which can be provided upon request.

VAT: [protected]

Reference: [protected]

I have checked in on 17 aug. 2017 in grand hyatt Kuala Lumpur and i paid for 2 nights in (one condition) that i informed the recipients if i like the place i will extend my accommodation in same hotel and rooms since i booked rooms no. 3108 & 3109 and she said yes sir you can do that, but when i went to extend my accommodation they informed me sorry sir we cant do this becaue we are fully booked when I insist she told me we will check with our manager and we will call you, i told her please if the manager will call let him call me at my malaysian mobile number since my child is sick and he is sleeping, but the Manger call me to inform me please sir you have to checke out tomorrow! any how i was your client since very long time until tonight and i didnt go to any other hotel in any country i visit but after tonight i will not i'd rather sleep in road than booked again with your hotel

This is my 3rd attempt to complain to the Hyatt Corporation. Two weeks ago on May 27th, my wife and I had reservations at the Hyatt Regency Mission Bay Resort. We were celebrating our 31st. wedding anniversary at our favorite hotel with heightened expectations! In addition to our anniversary, we were staying an additional night to have our adopted children join us for one day to enjoy the water slides.

The weekend stay began with my wife and I arriving at the hotel around 8:00 pm after attending a play in Los Angeles. To our utter dismay, the hotel had overbooked and only had one room available directly across the alley from a wedding venue that loudly went on until 11:30 pm. That news was bad enough until we entered the room that was filthy! ( not overstated). We contacted the front desk and were told that we could wait to have someone come and clean but my wife decided to clean it herself as we were trying to begin a romantic evening. We were also told that we would be transferred to the room we had requested in the morning.

The next day we were moved to a respectable room but on the 15th floor of the tower building. This would have been acceptable except for the fact that when I made my reservation, I specifically asked to not be placed in the tower for personal reasons. I reiterated that fact the night we checked in. Again, we were told that nothing could be done to accommodate us, and again we had to acquiesce as we had no choice. To make this little vacation even more of a struggle the waterslides were broken and we got to watch men in hazmat type suits work on the slides for the entire weekend.

I would like to point out that the front desk people were very apologetic and courteous but that didn't help much with the overall situation. They did give us a $50.00 voucher, free parking as some room tax taken off, but again, the overall experience was so tainted that the gestured seemed almost minimal.

I would like to say that this was all we endured but the final blow was a day after we came home and I was in the desert and went to charge something on my Visa and the card was declined. I quickly contacted my bank who told me that a large amount had been charged to the card from the Hyatt. When my wife and I had checked into the hotel we handed them our Mastercard that has double miles and told them to put the hotel and all charges on it. I personally handed the card to the desk person and assumed they swiped the card accordingly. I immediately contacted the Hyatt finance dept. as was told that they had never received the Mastercard, intimating that I was mistaken or making it up. ( I was livid to put it mildly). I was told I had to find access to a computer so they could send me an authorization form for the Mastercard. I had to leave the desert and drive home 60 miles to make sure that I could accommodate the Hyatt's wishes.

I have never felt so unappreciated and un accommodated in my life, I have also been very suprised at the lack of response from my previous complaints on this matter but I suppose I shouldn't be surprised, as this seems to be following a pattern. This used to be our favorite hotel in San Diego when we visit our daughter ( who used to work at the spa), but we will certainly change things up in the future as well as tell all of our friends. Judging by the lack of response from the Hyatt, I don' t imagine this will even be a blip on the radar, so sad!

Ronald Brusca
5140 Hallwood Ave.
Riverside, Ca. 92506
[protected]
[protected]@aol.com

My name is Beverly Pierre, I was recently a guest at your hotel Hyatt Place Downtown in the city of Panama.
Please accept this email as a formal compliant on how myself and family were treated by your hotel staff and management, after we were robbed in your facility.

On the morning of 25th April, 2017 my family - my son, my friend and my nephew - and I went down for breakfast at your hotel restaurant.

We claimed a breakfast table, leaving other personal bags and clothing on the table whilst we visited the buffet breakfast bar. We we gone for no more than 3 minutes. Please bear in mind that you are a 5 star hotel and not a bed and breakfast establishment, as a 5 star hotel bearing the name Hyatt we expected and paid for 5 star service, which should include 5 star security and 5 star protection.

When I returned to the table, I noted that my bag, which contained our passports, money and various other personal items, wasn't there.

Needless to say, we started to search the location and asked your staff, if they had seen anyone with our items.

At this point, all of your staff were extremely unhelpful, dismissive and somewhat rude! The staff in the cafeteria, the staff in the lobby, your hotel security, all acted like and made us feel that they didn't care and offered no assistance in trying to help me.

I was - and to some degree still am - traumatised. I was frantic, depressed and unhappy that your staff at this well known and famous establishment was not helping me. Claiming they did not see anyone exit the hotel with my bag.

After much screaming and shouting, I eventually got the security to look at your CCTV video of the incident. We clearly saw that my belongings been stolen with the perpetrators calmly walking past hotel staff and security without been challenge.

I can only assume that your hotel promotes criminals to attend your establishment to steal from your guests with the aid of your staff and/or your staff are inept.

The Police were eventually called, and at that point your hotel staff suddenly remembered seeing the perpetrators leaving the hotel with my bag. We were taken to the police station to make a formal report, but left at the Police station with no money, no food and no mode or means to get back to the hotel. From the police station we had to go to the Embassy of Trinidad and Tobago to obtain emergency travel documents.

Upon returning to the hotel, the scene of the crime, where we expected to be treated for the trauma we had undergone, due to the fact that all of our travel documents were stolen, and we were due to leave and return to our native country of Trinidad and Tobago on the same day of the robbery, I was flabbergasted, shocked and deeply saddened that we were given 1 night extra and was forced to pay for the additional two (2) nights it took before we received or travel documents from our Embassy. If it wasn't for my family members back home paying for the extra days, God only knows where we would have stayed.

Is this how you treat visitors and guest to your hotel in Panama that have been part of a crime against them? Apart from the one night, we were offered no compensation on what had happened on your property.

This is the list of my belongings that was stolen
1. Nicole Lee bag
2. Rose Gold necklace with chocolate diamonds
3. Samsung S6
4. Passports/and all bank and credit cards
5. $4, 000.00 cash
6. Aviation Security badge and policeman ID

This is the amount that we were charged for the extra days we had to stay in the country $250.00US.

I am reliable informed - and I truly believe - that your Hotel should be offering me and my family some form of compensation for what we lost and the emotional pain we suffered whilst at your hotel. I do hope you take my complaint seriously as not to bring you hotel name into further disrepute, and I await for your reply, before taking any further action.

My wife and I singed up for the Real Club and were promised everything under the sun. As soon as we attempted to book our first trip there were hidden fees and the accommodations for a family of four would cost us more. they failed to mention that. John, a gentleman there with a Scottish accent, also said that if we book the airfare through their affiliate, the cost of the airline tickets would be credited to our account at the hotel and can be used for excursions, the spa, and the gift shop. That was a lie too. There is no benefit for joining this club. save yourself the headache and money. we unfortunately did not cancel in time and lost a lot of money.