Hybrid Battery 911’s earns a 4.2-star rating from 16 reviews, showing that the majority of hybrid vehicle owners are very satisfied with battery replacement service.
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So far I don't have any issue with my car since the Hybrid battery was installed three months ago by Hybrid Battery 911
So far I don't have any issue with my car since the Hybrid battery was installed three months ago by Hybrid Battery 911. Customer service was great. The battery was actually installed in my absence, but the guys that came to do the installation did a very good job. Never experienced any issue with my Camry. It drives great and the battery is charging well.
Amazing company with awesome customer service!
Amazing company with awesome customer service! *** went bad after about 6 months but they came right out and replaced it no questions asked! I of course purchased the extra warranty so it makes it easier. Called in and the entire team was very helpful and kept me updated. Technician was very efficient and was back on the road in no time. Thank you for a great experience.
The complaint has been investigated and resolved to the customer's satisfaction.
It's a reliable and helpful company. They gave me an honest assessment for my *** Prius issues. They're prompt to answer and gave me very professional answers. I'd give them my business in a heartbeat. It's so comforting to find companies like this one that you hope America is not lost yet.
Hybrid Battery 911 really came through for me
Hybrid Battery 911 really came through for me. I had my battery replaced a few years ago and have purchased their monthly warranty plan. My check hybrid battery light came on and after submitting my claim, they came out to replace it. Hunter Beaux came out and did a great job on my car. This is a great, reputable company and I would highly recommend if you need to get your hybrid battery replaced.
The complaint has been investigated and resolved to the customer's satisfaction.
Only first day with the battery, but so far so good. These 911 folks have been kind, understanding of how stressful this is and very helpful. We got our new refurbished battery today and so far our 2006 Prius with *** on it loves it. Seems to be a happy camper. The young man who came to my daughters house was fabulous. Knowledgable and drove the car for 15 minutes with my daughter to make sure all was working, as we asked. Signing up for the Warrenty which feels very reasonable. I'm still crossing my fingers, but with the warrenty this feels pretty good!
Excellent customer service. We highly recommend using this company! We had a great experience and will use them in the future.
Reaching out to let you know that the technician you sent named Hunter Beaux did a stellar job!
Reaching out to let you know that the technician you sent named Hunter Beaux did a stellar job! His demeanor and customer service went above and beyond my expectations. My Camry runs like new! Thank you so much for being so expeditious and making it to me although I'm in a rural area off the beaten path. I work in e-commerce sales and marketing and let me tell you... Y'all Nailed It. Start to finish. Thanks again.
The complaint has been investigated and resolved to the customer's satisfaction.
We had a great experience with 911. Roger *** came out to our driveway and did the deed. The follow up was great. The warranty was seamless and automated. Canceling the warranty (to transfer to the new owner of our prius) was also seamless. Highly recommend this company
I was already a satisfied customer having had my 2012 Prius *** replaced 9/2020but NOW I can speak to the warranty!
I was already a satisfied customer having had my 2012 Prius *** replaced 9/2020but NOW I can speak to the warranty! After following the process they got me in very quick! Hunter just came and replaced my battery under warranty he was awesome! Very professional and personable! Even asked me to test drive and showed me my code from before and after repairs and explained the info! Extremely happy!Thanks! So NOW I can share even more about this great company!
The complaint has been investigated and resolved to the customer's satisfaction.
My experience with Hybrid 911 was the absolute best
My experience with Hybrid 911 was the absolute best. Kristina was very professional and helpful to my needs. I was shopping around and she assured me Hybrid 911 could assist me above and beyond my needs. She was very persistent in making sure that I was a satisfied customer. Zack was the technician that installed my battery. He was extremly pleasant, knowledgable and highly professional. This DYNAMIC DUO are absolutely highly trained customer service professionals. My experience was exceptional and I HIGHLY recommend this company.
The complaint has been investigated and resolved to the customer's satisfaction.
Only first day with the battery, but so far so good
Only first day with the battery, but so far so good. These 911 folks have been kind, understanding of how stressful this is and very helpful. We got our new refurbished battery today and so far our 2006 Prius with *** on it loves it. Seems to be a happy camper. The young man who came to my daughters house was fabulous. Knowledgable and drove the car for 15 minutes with my daughter to make sure all was working, as we asked. Signing up for the Warrenty which feels very reasonable. I'm still crossing my fingers, but with the warrenty this feels pretty good!
Wish I would have checked out the reviews and did a little more checking out before purchasing a remanufactured hybrid battery
Wish I would have checked out the reviews and did a little more checking out before purchasing a remanufactured hybrid battery. I got to drive the car for less than *** miles and got to replace it as well. The lady that answered my call said I would be better off buying another car I say No there's plenty life left in my car. *** was no help as well. Beware of them. Wish I never dealt with them now. I talked with mechanic at local *** dealership and told him what I told *** and he laughed. Said I was ripped off. If you do buy a battery you better pay the $20 a month extra for the extra warranty that probably won't do you any good as well.
The complaint has been investigated and resolved to the customer's satisfaction.
So thankful for the staff and crew at hybrid battery 911
So thankful for the staff and crew at hybrid battery 911. I've had my battery in my 06 prius for over a year now and have been so pleased. You can't go wrong dealing with the quality of people this company hires. It gives real peace of mind knowing that the actual product itself is great and I have no problems, but if I ever do have any, they are there to help. From day one reaching out for info to over a year later never even having one but it trouble from the battery my dealing with them have been A+. These days honesty and integrity is not as easy to come by. These folks have both. If you are looking for a battery in your hybrid, this is the place for you.
*** B, Bristol TN
I had a Prius 2010 that was getting horrible gas maileage
I had a Prius 2010 that was getting horrible gas maileage. The people at Hybrid Battery 911 could not have been more helpful every step of the way. Explained all my options, understood when something they suggested would not work, and managed to accomodate my needs. Setting up the apppointment was a breeze - the person showed up exactly when he said he would, and the work was quick, efficient, and professionally done. Kept me posted with texts about the progress of everything. My mileage on a weekly basis is so low, a Tesla would probably do a better job, but in my profession, that kind of expenditure is just not possible However, already, after a few days, I can see an improvement in the milage of my 12 year old Prius. Highly recommended. I would use them again in a heartbeat.
The complaint has been investigated and resolved to the customer's satisfaction.
At first customer service was good and they were very quick to sell and replace battery initially
At first customer service was good and they were very quick to sell and replace battery initially. I also purchased 'warranty' for $20 a month. Battery has been in my car for 6 months with limited use but used nonetheless. The battery is now acting up (red exclamation point of death) and I took it to Toyota to have it checked. Sent error code to these guys and was told my car 'was not driven enough' and therefore was not eligible to be replaced for free. I just need to pay the 'customer discount' amount of $700 for replacement. And to top it all off the website has a review from a client stating they left their car sitting in the driveway while they were away for a MONTH and these guys came right out and replaced their battery for nothing. Weird. I have exactly the same error and my battery is not covered? "Lifetime Warranty"? I didn't even get six months! What a scam!
The complaint has been investigated and resolved to the customer's satisfaction.
I would recommend Hybrid Battery 911 to anyone looking to have a battery replaced
I would recommend Hybrid Battery 911 to anyone looking to have a battery replaced. They are very professional and handled my situation extremely well. I purchased my 2007 Prius two years ago and it had a new battery installed from HB911. During this time, I started to pay the 19.99/month to have the lifetime warranty included, so it was one less thing to worry about. Fast forward last month, I had an issue with my Prius battery. HB911 was quick to sent a technician out to replace this battery. Be mindful that you may have to pay refundable $350 for the technician to look at the car if there are codes other than the typical hybrid batter failure codes. This warranty process took less than a week to have a brand new battery installed and the car was back on the road! There was a slight issue with the refund of the $350. *** (owner) was very quick to assist with this issue and cleared this issue right away. I could not recommend a better company to have a battery replacement performed. I am gladly going to continue paying the 19.99/month for this warranty because I know Hybrid Battery 911 will always have my back!
The complaint has been investigated and resolved to the customer's satisfaction.
Excellent technician (Brian), very professional, knowledgeable and helpful
Excellent technician (Brian), very professional, knowledgeable and helpful. Excellent phone representative (Kristina) very professional, kind and helpful. This is the way to get your hybrid battery replaced when its run the course of its life cycle and you car is still in great shape. Do not use a dealer. Toyota wanted ~3500 to replace the battery. That is just below the value of the car with high miles in good condition. We purchased the hybrid brand new in 2007. It did not make sense to pay that amount based on actual blue book value. Hybrid Battery 911 cost with warranty was ~ 1200. That price point was worth replacing the battery. I did a lot of research before selecting this service. Do not do component repair of the actual hybrid battery. Even if it is cheaper, it is only placing a band aid on the problem, it will fail again. Recommend you do the research and you will see this is the correct course of action take. At this level of component replacement you can either select a company with a yearly warranty of a lifetime warranty upfront. You have to gauge how long you plan to keep your current vehicle and pick a plan that fits your way ahead. This company is expanding, growing, customer friendly and professional. Overall very happy and would fully recommend this company to all hybrids owners.
Hybrid Battery 911 is outstanding
Hybrid Battery 911 is outstanding. The service, from the original contact through battery installation, was easy, efficient and expert in every sense. These guys actually call back when they say they will, confirm appointments in advance, are (incredibly!) on time, and they keep you informed every step of the way. The guy who installed by battery was a real expert. I don't know if you ever watched a *** battery get replaced, but it is astoundingly complex. There must be 20 steps to it if there's one. But my installer whipped through the process like he could do it blindfolded. I wish I could remember his name, he was outstanding, polite, courteous, pleasant and efficient in addition to being a real expert. He got the battery installed and then double checked it. Before he started he checked to be certain that the one I had was actually dead, to make sure I didn't waste any money. When he finished he confirmed that the new battery was fully charged and then double checked by trying to start the car. When it didn't, he actually did a diagnostic check (you know, the one *** charges hundreds of dollars for) and figured out that my fuel pump was bad and needed replacement. All of this was for no extra charge. I then had the fuel pump replaced and the car now runs like mew. These guys ad Hybrid Battery 911 are the real thing and I strongly recommend them.
The complaint has been investigated and resolved to the customer's satisfaction.
I found Roger and Gary online 3 years ago
I found Roger and Gary online 3 years ago. The phone was answered by a professional receptionist- the first plus point. Many companies doing this service are backyard mechanics and a message has to be left for them to call you back. I went that route prior to finding them. My story took place over a 3 year period with them. My procrastination was the culprit. Finally a month ago I called Gary and he got his tech to me the next day. My car had not run for 4.5 years. I did not know if the car would run after the new battery was installed. Gary told me if it wouldn't run, he would Uninstall it for a labor fee and save a thousand dollars. Wow! I thought. A real customer service oriented, professional company. Gary always listened. A rarity today. He was going to get back to me about a question I had and he forgot to call me back and told me he forgot- a truthful response. Another professional response. We all make mistakes and he owned up to it! So the tech arrives and was early to the appt time. Called me and told me when he would be there. Another act of professionalism. His communication skills were awesome. His mechanical skills were as well. Kristina followed up with me after the install. Gary helped me with a little problem after the install as well. I highly recommend this team of professionals ,a rarity in the market place. From a very satisfied customer.
The complaint has been investigated and resolved to the customer's satisfaction.
I had my original 2006, one owner Prius battery replaced by a specialist in January
I had my original 2006, one owner Prius battery replaced by a specialist on Jan. 6th, 2018. The technician was very friendly and professional. The original battery from the factory had lasted 12 years and almost 150,000 miles. I was completely sold on the quality of their products and assured that I would probably get at least another 100,000 or more miles out of the 'rejuvenated' replacement battery from Hybrid Battery 911. In June 2022, after just over 4 years and 50,000 miles, my 'rejuvenated' Hybrid Battery 911 battery pack failed again, showing the red triangle of death, 3 bad cells, and the replace battery code. I had purchased the 'Lifetime Replacement' warranty in August, after the 3rd replacement, for just $19.99/month and was told I'd never have to pay for another battery as long as I maintained the warranty. However, Hybrid Battery 911 changed the terms of their 'Lifetime Warranty,' stating that not driving a certain number of miles per month would damage the battery and reduce the warranty coverage, offering only a partial discount on replacements based on mileage, if any at all. The warranty originally had no mileage requirements. With heart failure and being on permanent disability, I don't drive often and couldn't meet their new mileage requirement, rendering my $339.83 spent over 17 months on the warranty useless. The money I've spent over the past 4 years for 3 'rejuvenated' batteries from Hybrid Battery 911 could have bought a brand new OEM battery, likely lasting another 150,000 miles, instead of the 50,000 miles average from these 'rejuvenated' batteries. If the warranty terms hadn't changed, I wouldn't have canceled it.
The complaint has been investigated and resolved to the customer's satisfaction.
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Is Hybrid Battery 911 Legit?
Hybrid Battery 911 earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Hybrid Battery 911 has received 13 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
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About Hybrid Battery 911
At Hybrid Battery 911, they understand that the hybrid battery is a critical component of any hybrid vehicle, and that its failure can severely impact the performance and efficiency of the vehicle. Therefore, they provide a range of comprehensive services to ensure that the hybrid battery is functioning correctly.
One of the primary services that they offer is hybrid battery repair. They use advanced diagnostic equipment to identify any issues with the battery and then carry out the necessary repairs quickly and efficiently. They also offer hybrid battery conditioning, which involves the thorough testing and conditioning of the battery to restore it to its optimal performance.
In cases where repair or conditioning is not possible, Hybrid Battery 911 offers complete hybrid battery replacement. They use high-quality replacement batteries that are designed to be fully compatible with the vehicle's original battery system. This ensures that the replacement battery can provide the same performance and efficiency as the original.
Apart from providing high-quality hybrid battery services, Hybrid Battery 911 is also committed to offering exceptional customer service. They strive to provide prompt and efficient service, and their knowledgeable technicians are always available to answer any questions that customers may have.
In conclusion, Hybrid Battery 911 is a reliable and trustworthy company that provides comprehensive hybrid battery solutions. Their experienced technicians, dedication to customer satisfaction, and commitment to providing high-quality services make them an excellent choice for any hybrid vehicle owner seeking reliable and efficient hybrid battery services.
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Hybrid Battery 911 Contacts
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Hybrid Battery 911 phone numbers+1 (888) 761-1911+1 (888) 761-1911Click up if you have successfully reached Hybrid Battery 911 by calling +1 (888) 761-1911 phone number 1 1 users reported that they have successfully reached Hybrid Battery 911 by calling +1 (888) 761-1911 phone number Click down if you have unsuccessfully reached Hybrid Battery 911 by calling +1 (888) 761-1911 phone number 0 0 users reported that they have UNsuccessfully reached Hybrid Battery 911 by calling +1 (888) 761-1911 phone number
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Hybrid Battery 911 address4351 Shallowford Industrial Pkwy, Marietta, Georgia, 30066-1135, United States
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Hybrid Battery 911 social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 11, 2024
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Quick and painless. Excellent. Job nothing else to be said
Incredible from start to finish. Only a few days .Thanks *** and Lucan