Hyundai
Reviews and Complaints

Goodmorning Sir, My Vehicle went in for the 90 000 km Major service in a excellent no problem condition and I bought the vehicle at hyhundai in Boksburg and had it serviced in Middleburg at Hyundai. According to Hyundai Middleburg some of the problems happened at Boksburg Hyundai.I understand that the damages is over R50 000 and I don't take responsibility for that cause everything that is wrong with my vehicle happened when it was at Hyundai Middleburg.So far Middleburg Branch is trying there best to help me, but they don't know what to do anymore.All that I want is that my vehicle gets repaired to its fully.And I want it the way it was, without noises, computer damage and fuel management system problems .I was happy when I bought the vehicle, but now with all these problems I wonder if I made the right choice buying the hound. The paperwork can all be obtained from hyundai Middleburg .I hope my first Hyundai and not my last ever. Mr C Proctor-Parker [protected] Address-6 Meidoring street Mpumalanga MP Cell no [protected] Vehicle information 2011 Hyundai ix35 2.0 // Reg no HNZ806MP // VIN NO KMHJU81BMBU167990 // Engine no G4KDAU112175

I have made a monthly payment to HFMC each month, and although I may be late a few days, no more than 15, they are reporting to the credit bureau that I am more than 30 days late on my account. I think there should be a law against them doing this. I am not late on my account, there are late fees that have accumulated (a total of $91.39), however my auto account with HFMC is not late, yet they continue to report more than 30 days. These people are crooks, they should be charged and held accountable for doing this. Who can I contact, or how can I proceed to investigate further what HFMC is reporting to the credit bureaus?

The service I received after signing the paperwork at Hyundia Cape Town, it's unacceptable I was promised that I will get a car, 2hen I get to Johannesburg but now it has been 3 days without a car and I have just being told that I will get it after 2 to 3 days and they didn't even bother to update me. Now since they got my trade in car and signed paperwork. They just don't car. Unfortunately I won't be pay for the car that I don't have since I will be travelling to DBN within that 2 to 3 days. This people were very nice at the beginning.

I ordered a part from Hyundia and paid for it cash. I was not informed at the time of purchasing the product that I was not allowed to get a refund for the part. I had ordered the wrong part because in-fact I did not need the part at all, this I had discovered after the mechanic checked the engine of the car. I then called Hyundia requesting a refund; ofcourse thinking i would be merely charged a handling fee. Spoke to the Manager and he was rude saying that they would not refund me and thats why I paid cash upfront. This information was not disclosed to me at all before the purchase and is not reflected on the receipt. VERY UNHAPPY CLIENT Sicelo Makhathini [protected]@ingonyamatrust.org.za [protected]@gmail.com [protected] [protected]/23

I herewith place on record my dissatisfaction with the Hyundai Dealership. I have purchased a Hyundai i20 last year in December, I took it for the first 15000km service and the service was done within an hour. In the last three weeks dated from this letter, I have encountered problems with my vehicle being stuck on the road and having to arrange for my vehicle to be towed twice. I have changed Hyundai Branches as a result and had my vehicle towed to the Bryanston branch. My vehicle has been in the Bryanston branch from Monday, the 7th of December 2015. I was told that my vehicle will be ready today, the 9th of December, both my spouse and I were inconvenienced this morning reporting late to work only to discover that the vehicle is not in good working order, I had to turn back without it. I was given an invoice showing that parts have been changed and there is no change in the status of my vehicle it's not repaired. I am busy preparing for my wedding without having a vehicle and cannot express how stressed I am being in this situation. No courtesy car was even offered to me for the inconvenience caused. Please assist me in exercising my rights thereof, right to have my motor vehicle which is still “under warranty” to be repaired.

I20 bought for me in end June/July beginning July, it developed a crack on the steering wheel two months later. I told my hubby who bought the car in the Eastern Cape. I reside in Cape town. He advised me to take it to Hyndai. I did not take it immediately as I had a tight schedule. I took it in today and I was told it will he under warranty as it is a fairly new car and they have never had such a defect before. Later as they were processing the lady came back to me saying I might have to claim from my insurance as her manager says he cannot prove 100% that nothing hooked it. I was very upset cause I know nothing hooked and how can it hook and cause a crack of this nature. Is Hyndai running away from repairing their own car defect and how can this guy accuse me of causing a defect, is this how they operate. I have two bussiness cards and not sure which belongs to this guy, Ruan Fourie or Monique Kriel is one of them. He had such an attitude and I even called mu husband cause I don't know how I could have cause a crack and am the only driver of the car. Regards Zandile.

Min: malbb51blem552960 registration number: cn37mpgp date purchased: 2013-07-20 the car was brand new hyundai i20 1.2 manual color: grey i'm writing this letter as an aggrieved client and herewith register a complaint. i bought a hyundai 120i from your westgate dealership in june 2013. i live in kagiso township and work for sowetan newspaper in rosebank. i only use this car on fridays to go to work as i couldn't afford petrol on daily basis and also to save kilometers. my car, which is relatively new, is still under motor plan. but to my shock and chagrin it has been showing too many mechanical defects which i have reported to the dealership for repair. i have received assurances from them that the defects have been attended to and fixed. last week sunday when i was driving to church the car produced a funny sound and jittered to a stop, this was for the second time. the first time i did took it to hyundai roodepoort as they said it was sorted. i then noticed a sign which showed that the car 's engine was malfunctioning! i stopped for a while and after it cooled off i drove it to my destination with intent to take it back to the dealership tomorrow for further inspection. the day before yesterday i got into the car to reverse it to give way for my brother whom i parked behind. after cranking up the engine, a "boom" sound came out from the bonnet. when i opened it to inspect i found the can belt was hanging loose and several bolts and nuts and screws were all over it. for a car still under motor plan this is weird to say the least. i don't want this car anymore as feel shortchanged by the dealership. my fear is that this is going to milk me dry when the motor plan comes to an end and you can't prove me otherwise. i will send the same letter to my bank and take appropriate action against your dealership if my prayers are not answered. i need another and not this one! i bought a new car because i didn’t want problems and stress but now this is too much. hi keatlaretse, thank you for your mail. we do not have any technical answers yet, but we will endeavour to repair your vehicle asap under the conditions of our warranty. we will not replace the vehicle nor extend your warranty at this point in time. hi norma, please arrange a courtesy car at our earliest convenience here, if at all possible. regards ferdi petzer bcomm. fss, asn, nsc dealer principal hyundai roodepoort cell: [protected] tel : [protected] [protected]@hyundai.co.za

Hi,

I purchased a 2014 Hyundai i10 Grand last year October from Hyundai Lenasia.

the car was a demo model, with 19 000kms, I have been asking them for my service book for almost a year, and have received no response from anyone.

the week passed I had to drive to Durban from JHB as I have a death in the family. on the trip I experiences a puncture. took the tyre in to find that it was previously plugged and it had marks on it as if something was rubbing against the tyre on the inside. Took out my spare tyre to find it have two nails in the walls of the tyre. I had to spend R700 to buy a new tyre, has the guys check the inside of t he tyre rim to see what was rubbing against the tyre and there is NOTHING

how dare Hyundai sell me a car with a plugged tyre that was put on my car from someone else's car and a spare that's full of nails. what If something happened, would Hyundai take responsibility. How dare they have such little regard for my safety and life. I am a female, what would have happened if I was alone and could not even use the spare? that car was a few months old and the spare should have been a brand new tyre

a bunch of thieves and dishonest crooks

Melissa
[protected]

I went to hyundai umhlanga on monday to have a service done. The guy who was dealing with everything called to tell me the car will be ready in 30 minutes and that was around 15:30, I asked him if they checked the clutch on the car, he said he no, firstly HOW does hyundai service a car WITHOUT checking everything? secondly, they FORGOT to pick me up, it was 17:15 and no one fetched me to collect my car, eventually I called through and the guy said they forgot! when I got there the lady assisting was telling me the guy dealing with the car left so she gave me the documents, i asked her if the breaks are fine she said she does not know. She said someone will call me yesterday, no one called yet. Worse dealership ever!

I have bought a Hyundai Elantra 2013 on August 27 2012. I have 55430 kms in my car up to today.
My radio started acting up just 3 days before the warranty was up on the radio system. It is keep cutting in and out and the cigarette lighter and the USB port is affected by it as well that means I can't use the hands free option nor charge my phone in the car, never mind listening to anything. I call Hyundai in Mississauga at Dixi on the 25th of August and told them what's happening. They said they cannot see my vehicle after my warranty expires. I was really upset with them and the manager said they will open a ticket with Hyundai Canada and if they award it than the dealership will replace my radio. By the way that diagnosis came in about 5 minutes and they didn't even take the car into the service bay nor for a drive. At that point the radio was working fine when the car was not moving. Since it has stopped working totally.
They said it was based on the kms in my car which is still under 60, 000 kms. By the way the dealership was suppose to let me know what is the answer from Hyundai Canada but I ended up calling them a week later as they simply forgot to call me back.
So the sound system breaks before the warranty, Hyundai says they have no time to look at it after the warranty is over and they say right away that is not covered. If this is the famous "Best warranty in North America" this was my first and last Hyundai.

I am really not impressed with the service from Hyundai as my previous experience was very disappointing as well. I took my car in for a funny noise every time when I stepped on the accelerator. They took my car and said all my breaks needs to be changed that is where the problem is. They said it would cost me over $800. I didn't dispute the need of new breaks but I had a feeling that will not solve the strange clanking sound in the car when I accelerate or sometimes when I stepped on the break. I paid the $110 for inspection and I took my car strait to my own mechanic who changed all my breaks, completed an oil change and changed all my tires from winter to summer and he charged me less than $400. The strange clanking noise didn't go away. In 2 weeks I called again Hyundai and they said they know what it is; it might be a lose bolt. They gave me an appointment and I took my car there. It was done in 10 minutes and voila! ...the sound was gone. So why did I have to pay $110 at the first time? I didn't ask them to check my break - I asked them to fix the clanking sound because it sounded like the cast is moving separate from the base of the car.

I am definitely NOT impressed with the service from that dealership. I had previous bad experience with them also before the gas reimbursement program was not settled and they were very rude when I went in for the gas card.
This is my last resource to find out if I have at least a slight chance to get my radio fixed by Hyundai. Please suggest something better than what the dealer ship did.
By the way this is my 3rd car in Canada and all my car were in a good shape when I sold them when they were either 15 or 17 years old. I had one of them from day one and none of them ever had any issue with the radio system during all those days.
Thank you for you cooperation
Ildiko Rajcsanyi
[protected]

I purchased my vehicle sometime last year and from the outset it has been troubling me, I have taken my car in several times, yet I got no satisfaction. The first time I sent my car in I was told I needed to replace my clutch and needed to pay R5000+. After the service was done, I still experienced the same problem with the vibration of the clutch. I did bring it to the attention of Hyundai and they kept emphasizing the need to replace the clutch. The only reason that the clutch has so many issues is due to the oil leak which Hyundai will not take responsibility for. After months of going back and forth there is seems to be no one in the organization that will take the responsibility of the car service. My car is not even two years old and still under a service warranty. Clearly Hyundai does not care about customer service once the car leaves the dealership.
ALL I WANT IS FOR MY CAR TO BE FIXED AND FULLY FUNCTIONAL. I WANT WHAT I PAID FOR AND THIS IS UNACCEPTABLE FROM SUCH A HUGE ORGANISATION NOT PROVIDING A SERVICE.
I AM DEPENDENT ON MY CAR AND IF THIS IS NOT SORTED OUT I PLAN TO TAKE IT UP WITH THE OMBUDSMAN.

I bought a car from Hyundai constantia Kloof near clearwater, I have been waiting for the papers for the past 30 days and my driver is now in touble with cops because the car doesnt have plates and the temp one is expired
Darren is the alesman i called both him and his boss and they lie that they get back to me and ignor me for good just beacause i have already bough the car. they were nicer ith me before the deal, right now it's me who looks for them

First let me state that I am a car dealer not a regular consumer, so I did not have a loan or lease with this bank. My issue came after I paid a car off for a customer that was financed through Hyundai Motor Credit. I know that it sometimes takes a reasonable amount of time to get a title after paying off the car, it has been over 90 days and I still haven't received the title to a car that I have paid off and now own. We have continuously sent documents that they claim they didn't get, for the past week and a half we have been told that the title will be sent out overnight, which has not occurred. AS A DEALER I WOULD NEVER ADVISE A CUSTOMER DO HAVE A LOAN OR LEASE THROUGH THIS BANK.

I bought a Sleek Silver Hyundai Grand I10 VIN no. MALA851CLFM113067, registration number DJ24DH GP from Hyundai in Centurion and was assisted by a gentleman called Mr William Magaela. During the sale transaction he told me that the vehicle comes with a Standard Service Plan and I was happy about it.. Around January / February 2015 I called him to enquire if the vehicle is on a 10 000 or 15 000 kilometre and he confirmed that its on a 15 000 interval. last week Wednesday or Thursday I booked it in for 15 000 km service at Hyundai in Hatfield and was given this morning's date. To my surprise this morning when I took it in for service I was told by the Service Advisor that the vehicle doesn't have any Service Plan on it. I then later called Ms Adre' Joubert Hyundai Centurion ((F & I Business Manager) who also confirmed that the vehicle is indeed NOT on a Service Plan. She further reiterated that there's a lot of issued this Salesman didn't tell to the clients. I feel that I have been strongly misrepresented by the Salesman (Mr William Magaela) and Hyundai Centurion should take full responsibility for all the mess he caused as their employee.

I am driving a hyundai ix35 since i bought this care i have experiencing problems with it, i have been in and out to the pietermaritzburg dealer, the recent incident i have sent the car for gear box broblems on 11th /05/2015 I was told it will take 2 day to repair it. today is the 15th /05/2015 the car has not been sorted they now have told me that the car will be ready on monday 18th/05 /2015 Iam paying this car, i am using this car for work I have been not working the entire week i have problems at work I am doing to loose my job I am using this car for. No one is updating me i have to call them every day even the dealer principal has failled to assist me.

I had been having problems with my 2004 Hyundai Santa Fe not resetting to pass inspection. Out of frustration I brought my truck in to be serviced $1200 later new parts were added as well as 2 new rear tires However no resolve to what the problem was. They kept telling me my truck was old and I needed thousands of work done to repair.
After days of frustration and no resolve needing to test drive my own car on and off for over 100 miles and still no resolve I took my truck to a local mechanic within 2 days and only $150 later my issue was solved and inspection was done.

I want my money back for I lost work for no loaner car was offered and money spent on an issue that was not resolved. My husband and I were told without a doubt after the $ we spent the problem would be taken care of and it was no where near resolved. This company is a scam and I will take this matter to the local paper and tv station and BBB until I receive some sort of compensation for days lost of work, for the aggravation of wasted time and money

Livid and disgusted
Cynthia Farina

When I asked what the price included I was told vehicle registration, sales tax, and the price of the car. Then when I came up with a number that was almost $2, 000 less than the dealers, they decided to add bogus fees such as security etching, document fees, internet fees, and a reconditioning fee. I said when I asked you about the fees why didn't you mention those? He said let me talk to my manager and see what we could do. He still came back with a higher number than mine and when asked to speak to his manager, the manager got on the phone and said how would this number work for you. I said fine. Then when I thought that was settled, he called me up and said no it would be the price the salesman gave before. So, I asked what changed, I thought we agreed. I asked to speak to his manager and said he should honor what the manager said. He then gave me over to the manager above the salesman and said if you don't buy it someone else will. Then when I tried to call about a question, the salesman was never available. If the car wasn't so rare, I would have taken our business elsewhere. I would never recommend this dealership.

I had service at this dealership for 2 years without an issue but will not be returning ever again because of gross incompetence by the service techs. On 3 consecutive occasions they failed to pull my tires from storage so they could be installed on time. The first two times this happened, no one notified my until I came back to the dealership to pick up my car and did nothing to help until I complained. Each time this happened I was told the week before that my tires were ready to be installed yet mistakes consistently delayed my service and forced me come back multiple times for a simple tire change.

Service was appalling, staff were frequently unhelpful and inconsiderate and did not respect my time. I would not recommend this dealership to anyone.

I recently took a new job overseas. Before leaving the states, I contacted Hyundai Motor Finance to see if I could turn my lease vehicle in four months early without an early termination charge if I paid the full lease commitment of 36 months. I was told that I could do so. I turned my vehicle in on February 4 and made my regular March payment online. After that, I received a notification that I was being charged $400 for an early termination fee. I tried to go online and make my regular April payment, and Hyundai Motor Finance suspended my account to block me from doing so. I have since sent them a check for $297.25, the cost of the remainder of my lease payments, as I originally had said I would.

I think it is absolutely ludicrous now that I am being told I am subject to an early termination fee. I have paid my lease in full, and Hyundai gets the vehicle back EARLY, which means it has MORE value to you since I will not have been using it during the past three months of the lease. If I had been originally told what I am being told now, I would have put the car in a garage with a friend and turned it in at the end of the lease period. I strongly object to this unfair, poor business practice, and will contest it with whatever appropriate governmental and consumer advocacy agency exits. Social media is a great forum for sharing personal experiences with Hyundai that are absurd and unfair. I had contacted Hyundai in advance to see if I could do what I did and I was informed that I could indeed just return the car and pay the remaining lease with no early termination. I was told that if I DIDN'T pay the remaining lease payments, the car would be sold as auction as you mentioned. But I have paid the remainder of my original lease obligation. What they are telling me now doesn't even make common sense.

There is no regular reliable mail service in the Philippines where I live, and phone calls to the company would be prohibitively expensive, particularly when you are left on hold for 30 minutes before you get a representative I have sent countless emails trying to communicate with someone regarding this mess, and no one will respond other than to say call their customer service number. Their online email contact fields only allow for 500 characters, so it has taken multiple messages to them each time I have tried to communicate.

I was also notified of charges for excess wear and tear though I took superb care of the vehicle. I requested that they email the details of why I was being charged for excess wear and tear, and they have said they are unable to email me that information. I am very surprised about this charge. I took extraordinarily good care of the car with regular service. I even replaced the tires with ones with more than adequate tread life. The only issue I know of was a broken mud flap on the front right tire wheel well, but $400 seems like an excessive charge for that. I had leased a Honda prior to the Hyundai, and had absolutely no charges whatsoever related to excess wear and tear and the tires on that car would no longer pass inspection. I am very curious why Hyundai would make the end of what was a relatively good experience so utterly awful, unpleasant, and anti-consumer like.

Prior to this experience, I would have given Hyundai high praise and recommended it for leasing. The vehicle was good, and I was able to make automatic payments directly to Hyundai without any problem, on time. I took immaculate care of the car, and communicated with the company prior to my move to be sure everything would be done appropriately. Being given a different message now about returning my vehicle and being charged for excess wear and tear has completely turned off what was a very satisfied customer who would have definitely remained a loyal one for my next vehicle purchase. If I were CEO of Hyundai, I would definitely start reevaluating corporate practices and how customers are treated.

I have asked Hyundairepeatedly for the name and email address of someone who would at least communicate with me via email since I am now in the Philippines I wish to communicate with that person directly regarding this matter to try to get a resolution, but all I get are automated responses to call their customer service number in the states. I even emailed the dealership where I got the car for help in getting contact information, and they have just ignored me as well. What a company!