Hyundai
Reviews and Complaints

Wow a smile and kiss off message. I knew there was a reason I don't deal with Hyundai's service dep.

Thanks for your comments, we understand that buying a car can be challenging especially when you feel like you're being mistreated but I have some great news for everyone, Mark is no longer the General Manager, in fact I've worked here for almost a year and this is the first time I've heard his name. We have lots of great new employees, and a new attitude! We always go the extra mile for our valued guests so I encourage you to come down and see for yourself or visit our facebook page to find out all the great things we've been doing lately, for the community, for charities and for YOU!

We are with you on your complaint... they all need to also keep their stories straight!... The owner Mark needs to take educate himself on customer service. Had a bad experience ourselves.

I have shifted my residence to hyderabad (mehdipatnam) recently from mumbai. Want to give my Santro Car for servicing ánd minor repairs. Can anybody suggest me a good Hyundai service centre in and around Mehdipatnam or Tolichowki area?
Regards
Syed Haseebuddin

THE WORST DEALER . THE WORST SERVICE CENTER.
If you go to talwar ... Please call yourself a FOOL and beleive me you will hang yourself.
I read bad reviews but still I went to talwar beleiving that reviews might be wrong... But if you do that go hang yourself

not satasified with car service

I too facinging the worst situation about my sentro car And the behavior of the dealeris so horrible and arrogant that I will never recommend any one to buy any Hyundai make cas

The issue here is generic & we do face such problems; the basic reason being that we over-trust a certain company & just allow any representative of the company (experienced or not) to play with our product. Most of the cases, the first guy to put his hands on our hard-earned product (in this case -- a santro) is generally a new-under-training one. When a few lot of these experimental guys play hit-&-try game, do they realise that the problem is serious and subsequently the case is handed over to the seniors. Also, the problem as mentioned in the initial stages to the inexperienced guys is seldom reported to the seniors (or the more experienced). In this case, as I understand, is that the customer was really fed-up & frustrated & just wanted to take deliver of his vehicle from the service centre... for this he may have certainly signed the satisfaction slip. But please note: how can you make a customer satisfied just by getiing the car driven a few metres and getting a physical inspection done? It certainly will take a few or maybe 100 or even 1000 kms before you realise that the car is still faulty. The guys at the service centre are just trying to cover-up their mess & eventually saving their jobs. The customer is certainly not making adventure trips to the service centre-- no one wants to make a trip to the service centre unless he has some issues.
I would request you (the customer) to take the case to Hyundai, Korea (just email on their site); better still... email (the same matter will do) to all Hyundai sites of as many countries available (get into their contact/ support/ feedback, etc.).. Then only can you put pressure on these service centre guys & get results. Hyundai is a reputed company; & remember a bad salesman does not mean that a departmental store is also bad--- fight man! fight direct! Let Hyundai Worldwide know. Bye & Hope your issue is resolved soon!
Neeraj Maurya, New Delhi

Car freak who ever you are this is my phone number, +[protected], if you have the balls to call me do so and not only will i show you who is talking through whose behind, I will also show you who the idiot is.

24 days ago by Samir Choudhry [send email]. Evidently this person has a lot of time on his hand to key in this long complaint, especially when he is not even the user of the car. However what he has left out are the crucial issues these are best discussed in person with him.

How would the idiot above know about this situation and what does the owner's father have to do with this?

Obviously this guy is talking through his behind.

People should buy a Japanese car instead cause Korean cars are rubbish.

Evidently this person has a lot of time on his hand to key in this long complaint, especially when he is not even the user of the car. However what he has left out are the crucial issues these are best discussed in person with him.

The actual user, the father of this person, has confirmed in writing that he is completely satisfied with the services rendered.

It's a pity such dealerships have let you down and took time to empathize and respond. India has a long way to go with regards to customer service. Instead of apologizing to the customer and trying to rescue the situation, the dealer tries to justify actions and prove that the customer is to blame.

They need to be responsible and fess up to mistakes and then assist the customer and change a negative situation to a positive one, to win back customer confidence. That is proper customer service.

More people need to fight for their rights and complain in consumer court and take stories to consumer boards such as these and to the media to expose poor customer service.

Jai Hind.

Last August we bought a Hyundai Elantra from Fusillo Hyundai in Grand Island, NY. After one winter we discovered rust spots. We assumed it would be no big deal. We called the dealer and were told they could not help us and they would contact Hyundai about it. It has now been months. Our calls aren't returned and we have 4 more years of payments on a car that rusted in the first year. We have never bought a new car before and I am so disappointed that we wasted our hard earned money on this company. We are affraid the car won't even hold up long enough to pay it off!

On April 8th 2017 I visited your Peeragarhi Outlet (Deep Hyundai Service Centre)for second free service of my
Hyundai Getz DL4CA J7330 at 8.45 AM Sharp which proved to be a worst
ever experience of my life and which does not suit to service level
being provided by company of your repute.

I was assisted by Mr. Sushil Sharma, advisor who asked me to collect my
vehicle at 3.30 pm but on my request he agreed to handover it at 12.30
but unfortunately it was handed over to me by 3.30 pm. It was so
unmanaged there that i was moving here and there to get the needful
done, i was searching for person for wheel alignment, i was searching
for person to do touching work etc. Mr. Sushil Sharma was initially
very helpful but with the number of customers he almost forget about my
job and started ignoring. I went to Mr. Rajesh (Manager on site) and
requested him to do the needful as i had to pick my daughter from
school at 1.00 pm but he disappeared from them and i was waiting for
wheel alignment to be done. Interestingly at wheel alignment not even a
single person was present and i waited there for almost one hr and when
Mr. Sanjay came there he said that as the Car has driven only 5200 kms
it needs not to have alignment. Here i would like to ask if i had
informed earlier that my vehicle does not need any alignment i would
not have wasted 2 hrs there. I finally left from there at 3.30 pm and
the overall experience was so worst which force me to say that service
quality was of very low level in comparison to what is being promised
by you and i would not recommend any one to visit that workstation in
near future. All, Sushil Sharma, Rajesh Kumar and many more were
totally unprofessional and unhelpful. They people don't understand the
importance of customer time and pain.

Request you to do the needful to avoid re-occurence of same in near
future.

Regards

Manoj Anand
[protected]
[protected]

My wifes car was having a problem starting, apparently waht we have been told is that this is a common problem yet, the car had to go in 4 times for the problem to be rectified, hopefully this is the end of the problem. I have been given an email address to lodge a complaint, its been a month now and i have not received any feedback to date. When my vehicle was taken in, my car was used to drop my wife off at work. My concern is they have courtesy vehicles and they dont use them to pick and drop off customers. Yet they clearly state that the provide this service. I took my vehicl for my 1000 km service and clearly told the guys at the service department i will pick my vehicle at 17hoo, yet without my permission my vehicle was dropped off at my work place and my keys given to a third person who i didnt even know. This is the first service department i see provide a service like that, other companies bend over backwards to offer their clients good service. Specialists who dont know what they are doing, wake up guys.

i own a 2008 model santro gls erlx and experience same rattling sound whenever it hits even a small patch of rough road. The service center people told me that this is a coomon problem in santro and they were kind enough to let me test drive some of the newest santro cars in the lot and to my surprise i found same sound in fresh santro also. This thing has been brought to the notice of company and the customer service center person has assured to reply within a week.
lets hope for the best.

I am facing similar problem (rattling sound near the steering column) with mine may 2006 model santro. When i showed it to service center they told me its nothing to worry and the sound was normal... even i was wondering how come its not an issue, now i ll get back to them..

Hi,

Even i am encountering similar problem - rattling sound somewhere near the steering column / or within the dashboard...

Hi Firends,

I Purchased Santro GLS (CNG)from Hundai Motor Plaza in 2008.I spent 55000 extra for CNG varient.At the time of delievery they told me that after three months they will provide me CNG papers but after 1 YR and N number of meeting with them they can not provide me any CNG documents and till now I am not able to endorse my registation card.There behaviour was really redicilious.They really harras me and finally I decide to run my car without CNG endorsement.This is really cheating by company and after N number of meeting with Hundai Motor Plaza I got only assurance not else.

Second thing I faced same problem as other friends, I visit Himgiri Hundai(Peeragarhi) for regular service.I have no complaint about break shoe.I droped my car there and there executive told me that there is exp of 3-4 k.But once I reached home I got call from service advisor that your brear shoe need replacement, I said that I don't have any problem with breakshoe so please don't change, he said that sir this is in bad condition and ur phone was not working so we already changed that.I got shocked.I have another car Swift.I done 55000 but till now Break shoe are prefect but how can they change break shoe after only 15000.

There only objective during service is shotup our bill upto 7-8K.They r really big cheater.

Hyundai Motors
Dear sir/Madam
I have purchased one Hyundai i 10 era from Oja Hyundai at Guwahati on 30 Th
March2009. After 2 months of purchase the vehicle started giving problem. The fan for
cooling Engine moves contnuously more than 30 Minutes non- stop. In June i had gone
Oja Servicing centre, Guwahati four times. First they did not found any fault and finaly
on 28 th June, 2009 they told me that Thermostat valve has been changed and now
onwards it will not give trouble. Fortunately for next 2 months it worked ok, but after
that it again strted giving same problem. On October 29 the fan moved for more than 40
minutes non- stop. finding no alternative i have switch off the Key. On 31ST October I
had given the vehicle to nearest Hyundai Servixing centr, Saraighat Hyundai at
Adabari, Guwahati. They kept the vehicle for 2 days for finding fault. After 2 days they
diagonized that Censor was not working and there is no stock for censor at theit stock. It
will take 4 days to requisition for censor and asked me to take the vehicle without any
rectification. Such was harassment i am getting after purchasing such condemned
Service Engineer are never capable of finding fault and rectification. A vehicle of 2
months old if gives problem in such manner it should be substituted by a new one. Why
under these circumstances i should not be provided with a new car as your
service Engineer will never be able to rectify the problem and I have bear life long with
this condemned vehicle. So please guide me what to do
Thanking you
Yours sincerely
Sulay Kumar chanda
Sagar Housing Complex
Kamakhya nagar, Adabari
Guwahati-12
Mob No-[protected]

DL8CS-1161 hyundai complaint
Mail IInd .

To,
M/S. Hyundai Motors

Dear Sir/ Madam,

As per my eairler mail regarding problems with my car registration no : DL8CS-1161. I received a call from himgiri hyundai for my car cheque up. I have give them my car for one day in the evening when I reached there they told me that your alliengment problem will only be solved when you change your tiers & it can’t be sought out with anything else & about A/C. they told me that we have cleaned the filters & there is no problem & you can drive the car & give us the feed back. I took the car & the very next day I have to go to out of Delhi I was expecting that my car should perform better than before but I was wrong the problems are same occurring again & again . then I called to the person he told me to bring the car to the workshop. Tell me one thing don’t I have any other work except getting my car to your workshop. I also received a call from samara hyundai they asked me the problems. I told them all the things. They asked me for tyres reports by bridgestone done by himgiri hyundai. I told they did not make such kind of report by bridgestone. They told me that you please bring your car to samara hyundai & we will do that & the person calling said that I am taking appointment with the bridgestone excecutive & then tell you the time for the next day. But two days gone & I didn’t received any call. Then I called those guy’s they said that you have purchased the car from himgiri & they only will do this job & we will not. Tell me one thing why are you making your customers a fool. Now I want that my tyers shoud be changed by you & I will drive the car for 10000 kms. If tyers remains okay then I will bear the cost & If they didn’t you will have to bear the cost & Now I will not go to your workshop & if you don’t want to do tell me very clearly. Then I will have to take some action against you people. Now tell me what should I do? Should I go to consumer court ?

I bought a new ACCENT CNG on 13 august 2008 from the compnay owned showroom in delhi named Hyundai Motor Plaza. The company gave me a 2 years warranty on the car. The first problem arose right within the first 1000 kms that too within 15 days. It started making a humming noise which gradually started incresing day by day and finally had to be taken to the worshop where it was found that the bearing was at fault. does a new car have such a problem? seondly the metel sheet base of the boot on which the CNG cyinlinder is resting started to rip apart and cracks started emerging. Now again the car is in the garage and they are saying of either cutting a section of that sheet and putting up a new one or changing the whole sheet. why the hell should i get my sheet changed or repaired when i have not done anything with it, its the company faulty sheet or the workmanship thats showing out. The repair or change in sheet would lead to more dangerous situation which could lead to some mishap as the cylinder might shake and cause leakage of gas and thus explsion. so whos is at loss ? and why should the customer bear it?

Why Hyundai not bothered about the after sales service ?, the main reason of not buying a Hyundai product is due to its service and cost of Spares.

i an from shimla, went to tapan hyundai, solan.for my poor performance thy told me to replace my clutch assembly, thy kept my vehicle for 9days, doing nothing, slight modification wiyh my clutch, and dispactchd my car not telling me that they done a good job, my performance has drasticaly reduced after that job, they told that u have the most diffrent clutch in d whole world, whereas it ws once changed by an authorised dealer, plz suggest me wht to do, iam moving the case with consumer court soon.

hi
i am rajat, i have Santro XG VD, and i am here to share my unpleasent experiences yes not experience but "experiences" in the hyundai workshop .
i have "starting problem " in my car since few months and for that i have visited the " Ultimate Hyundai" workshop four times bout i don't know what kind of people are working there, they are no be able to diagnose the problem properly and inspite visiting there four times for tha same problem wasting my time and money i am fed up with this so now i have only one alternative with me to complaint about it.
Actually, I am also looking for the email address or contact of CEO of Hyundai Motors (India or Korea).So I can inform them what kind of service centre, they selected.
Rajat Joshi([protected])
car- santro XG vd
engine no.- G4HD3C36023
ADDRESS OF THE workshop:
Ultinate Automobiles
#155, industrial area-1
chandigarh-160002

I am working in a company Oracle i bought a santro car, i am using this car for more than 1 years, i gave my vehicle for servicing at Deep Hyundai, I was told by one of the technician that there is problem in my tyres & suspension so they recommended me to change tyres . But when i asked them which tyres do you recomend ; their answer was Bridgestone .They recomended me one of the tyre shop near by where i was charged double the market price . I need a clarification whether dealers are making customers fools & moreover they would be getting some thing in return from that tyre dealer. Iwould suggest Hyundai dealers not to lose their valuable costumers & should take an intiative not to recommend to change something from outside market ..
Appreciate your concern .& for that tyre dealer, I am also planning to go to Consumer court for this issue.

Rahul

I am agreed with all of you.

I also have Santro from Aug-2004. Very first day I reported the problem of CAR balancing but they simply replied due to Air Pressure. Till date I am trying to get resolved this problem from Hyudai Service Centre, Goregaon, Mumbai. Every 2 months I need to take CAR to service centre for Alignment and Balancing problem. Due to this, now Tyres are also damaaged and they are not ready to accept this fact.
They are doing balancing on damaged tyres. I don't know that it is possible to do alignment and balancing with faulty tire. When I asked to write the report then they simply reply, there are not supposed write any comments about this on the service report.
Everytime, I need to spend more than Rs. 1000 for each service even it's under warranty.

Actually, I am looking for the email address or contact of CEO of Hyundai Motors (India or Korea).So I can inform them what kind of service centre, they selected.

Like Sushil, I am also planning to go to Consumer court for this issue.

hi m sushil mishra .

I have bought the second hand car in ur deep hyundai outlet WAZIRPUR
when i bought the car the manager told me one year warranty of my car given by the hyundai company , the manager name is mr gulati ([protected]) in wazirpur industrial area.but never given me warranty book let or service book let till date.he always said i have mailed to the company about ur booklet

can u have the solution. if company given me the one year free service and warranty it means i can service my car in any other nearest outlet but how it can be possible without service booklet and warranty booklet.

Plz take action as soon as possible either i will go to the consumer court

Sushil Mishra([protected])
Car :- Accent Gle
Model :-2001
Car No:- DL9CC 4040

Chasis no:- MALCH41GR1M021127
Engine no:- G4EB1A08777

I've a Hyundai Verna CRDI; for the last few days it's steering oil has started leaking. The local dealer from where I got my car says that the whole steering needs to be replaced. My car is 2008 model and till now there has been no major issue but this one, kindly reply back with a reasonable solution.

REQUESTB TO THE PEOPLE DONT BUY HYUNDAI PRODUCT, IT GIVE YOU ONLY NIGHTMARE AND SLEEPLESS NIGHTS, THINK BEFORE BUY THE PRODUCT OF HYUNDAI

Read my bad experience... http://www.carwale.com/Research/ReadFullUserReview.aspx?rid=3025

I was given a damaged car!

I’ve planned to buy a Hyundai Verna CRDi Sx ABS in Last week of April 2008 from M/s. Morani Hyundai, Jaipur (Rajasthan). I was served by an executive called Mr. Subhash Meena, who is indeed a very courteous, polite, understanding and responsive person, I finalized, booked & gave him a Cheque of Margin Money on 15/04/2008 and was cleared from my bank account on 17/04/2008.

The booking was done on commitment of his (Subhash Meena’s) immediate boss, so called Sales Manager (Team Manager), Mr. Amit Manu (Ex-Honda Employee) who is 100% un-professional, Un-reliable, and even un-faithful to his employer (Which I sensed after talking to him regarding the status of my car over telephone calls made to him) he assured & gave me a sure-shot commitment to that the car will be delivered positively by 22nd of April 2008 as they didn’t had that variant & color in stock and the logistics takes about 7-8 days to reach from Chennai (Hyundai Factory) to Jaipur.

On my phone call to him on 22nd April to know the whereabouts of my car, he said “All the cars are dispatched from Chennia Factory of Hyundai on 21st & will take another weeks time to reach Jaipur as our seth ji (Boss) was unable to send the advance payment DD to them (Hyundai Company) because of two reasons: i) Insufficient Funds ii) His main concentration & interest is in selling Honda Scooters (Honda-Pleasure)”. They are authorized dealers of Honda Pleasure Scooters also.

I told him “What the hell!, You’re telling me this now? You tell me the actual about the status of my car now” he said “I’m Sorry Sir, I’ll try to arrange your car from Kota, Bikaner, Ajmer or Alwar, just wait for my call I will revert back to you after an hour”, for which I’m still waiting.

I was desperately waiting for his call till 25th then finally called up Subhash Meena (his junior) to know the status of the car, he asked me that he will let me know after talking to his boss Amit Manu. He called up Amit Manu and was replied harshly that this is not office hours (9:10pm) and you sleep peacefully & let the customer f**k himself, I’m on leave tomorrow and day after is Sunday, on Monday we will see what can be done. This was narrated to me as it is as the boy is innocent and does not understand politics.

We have 3 dealers of Hyundai now in Jaipur, but I seriously feel that Hyundai is not keeping up good track on the HR or recruitment of staff at dealer points. These people are all un trained, un professional and makes silly commitments and then vanish keeping the customer nowhere. The girls kept at the front desk of showroom are mostly belonging from sub-standard hindi medium based families and are more keen in talking to their boyfriends over the cell phones in the corners of the showroom keeping the customers waiting to respond for their queries.

I’m going to be a new customer of Hyundai; god knows when will I get the delivery of my car and what will happen with after sales service with these people.

I have the same complaint about the dome light, I just got my 2007 Santa Fe serviced (April 27), when I was waiting for my car in the show room I took a look at the new 2007 Santa Fe, When I got in the car I noticed that the front dome light when on when I opened the door. I went to the service department to ask about this and he had no clue why mine did not work. He asked the service tech. and he said that mine did not light up when you open the door, mind you I bought this 2007 Santa Fe in October and now it is April and they fixed this issue with newer cars (6 months?) He said they can't upgrade mine. So I think I am going the write to the Corporate headquarters to see what they say, and also the Nat'l Highway Safety dept. to see about a recall on this issue.

Charged me for replacing a new silencer but actually didn't replace it. In a way its fraud.

I have been using a santro xing for the past 5 years.and within these 5 years, i have been to the service shop many a times just 4 it's a/c complaint.The car, got to appreciate it's good traits, has got one of the best steering and handling system.It has always provided a smooth driving experience, but not a great travel experience in terms of comfort.Travel during noon time has especially been unbearable due to its poor cooling effect.Last day itself, i was on a trip to attend a marriage with my family.we traveled during a relatively warm morning, not a really hot one.We had traveled with the A/C on.but half-way through the trip we had to switch off the a/c and travel with the window open, as it was cooler that way.We had decided to travel by the car instead of the bus, because we would be fresh even after the travel using the A/C.But the car, THE SANTRO XING, just cheated us in every sense.It was after this experience that i enquired other customers of the same car.They all have experienced the same problem in relatively hot conditions.If the A/C is not effective in hot conditions, what is the use of installing such an A/C.I am right now thinking of moving over to another brand.
-Anand

I have purchased a car 29.01.2007 (Hyundai Verna CRDI) and faced a problems of Breakdowns in three times in span of 5 months. Problem was solved by Goregaon Service Station. But Problem occurs often which cause me & my family a lot. Nobody from Hyundai is bothered about my complaint.

HI
SIR
MY HUNDAI VERNA CAR NO MH-02-BY-5004 DEALER, SHRINATH HUNDAI ANDHERI WEST MUMBAI
I HAVE PARCHEGE THE CAR SHRINATH HUNDAI ANDHERI WEST MUMBAI, THE CAR WAS ADAMEGE AFTER DILEVERY, I HAVE MANY COMPLECE TO SHOW ROOM PLEASE REPAIRS THE CAR, LAST 25 DAYS,
I HAVE COMPLAINT TO CUSJUMAR COURT PLEASE CHANGE THE CAR.
HUNDAI COMPANY I HAVE REQWESTED TO PLEASE TAKE THE NESSACERY ACTION OF SHRINATH HUNDAI MUMBAI IN THIS METTER & GIVE REP.
MY E MAIL ID natvarp@yahoo.com, natvarp@hotmail.com
NATVARLAL NARBHERAM PUROHIT
DAHISAR EAST MUMBAI 400068
CONCTECT NO [protected] & [protected] OR 022-[protected]

these are regular complaint. i have also very bitter experience about MGF Dealer of Hyundai Car in Delhi.
They just making fool of us. my car accent regularly visiting for periodical service. On 29 March i went to MGF Patparganj, Delhi for complete check up and paid service of my accent car. you will surprise to know that in paid service they just wash your car apparently and engine from upper side only. they don't bother to open Dicky and not clean stepny also. After regular complaint they don't bother for all customers. They are perfect in only mechanical work. they has no proper arrangement of wheel balancing and wheel alignment.
it will be better if you will wash/service your car from out side of Hyundai dealers/authorised workshop. you will get perfect work and low charges also. hope you all under stand ones they take you car for service to just making money only, customer satisfaction is O. SKK, Delhi.

these are regular complaint. i have also very bittter expirene about MGF Dealer of Hyundai Car in Delhi.
They jusk making fool of us. my car accent rgulary visiting for periodical service. On 29 March i went to MGF Patparganj, Delhi for compleet check up and paid service of my accent car. you will surprise to know that in paid service they just wash your car apperently and engine from upper side only. they dont bother to open dicky and not clean stepny also. After regular complaint they donot bother for all customers. They are perfect in only macanical work. they has no proper arrangment of wheel balancing and wheel allignment.
it will be better if you will wash/service your car from out side of Hyundai dealers/authorised workshop. you will get perfect work and low charges also. hope you all under stand ones they take you car for service to just making money only, customer satisfaction is O. SKK, Delhi.

i am facing same prob wid my verna ...its a 2009 model, , , just one month old ... its pulling towards left from day 1 ...

wat should i do, , , , company has done alignment several times, , but unable to solve prob...?

i had purchased hyundai crdi verna car nov2007 . under warranty with running 28000km, front tyres and rear tyres worn out, very badly, despite reminding to all concern, no suitable reply,
now hyundia verna car become nightmare for me,
i request the people dont buy this nightmare hyundai product
Lakhbir singh
cell no [protected]

Sir
I had purchased Hyundai i-10 era of Oyster gray color on 14/01/2009 from M/s SUHRIT SERVICES Pvt Ltd, Mayapuri, New Delhi entrusting on the customer services of Hyndai Motors worldwide.

Unfortunately the dealership of M/s Suhrit Hyundai was stopped or cancelled soon after I bought the car because of which till date I have not received even the PROVISIONAL REGISTRATION COPY and original copy of the Insurance policy. Since I have taken loan from my company for the same purpose, I needed to submit the required papers to my Organization before 18/01/2009.Now I failed to submit the papers, company is taking an interest of 18% on the loan drawn by me from my salary.

The Suhrit Showroom broke a number of commitments during the whole period right from car booking (on 22/12/2008) to delivery (on 14/01/2009) & after Sales services leaving me grossly dissatisfied with the services of Hyundai Motor Corporation.

So many times I talked to Delhi Hyundai care Deptt ([protected]) where from I was just given a Complain No.- 1-[protected]. I also talked to Ms Aparna (011-[protected], Sales Support) she just told that she has 800 other cases, she cannot help me and Suresh Menon ([protected], Sales Mgr), the talk ended without any concrete reply. No body is saying when will I get the Provisional Registration Copy. Is that all your customer care cell does?

So many days I went to the Suhrit Showroom and waited for so many hours. As I am a working Engineer I have lots of work other than this.

Buying a Hyundai car has turned out to be a horrible nightmare for me since in a metro like Delhi I cannot even drive the car now without proper papers.

Can you please help me out urgently on this issue... Or else I shall be compelled to go the Consumer Forum with leigel resources.

Please let me know when I am going to receive my Provisional RC with compensation money and original copy of Insurance policy.

My car No written on the Gate PAss is DL3CBH0778
Engine No.-G4HG8M618655
Chassis No.- MALAM51BR8M198709*J

Anticipating an early reply and favourable response from you.

Regards

Anubhav Verma
Mob No.-[protected]
Email- anubhav.verma@eil.co.in
Alternate email id- anunitp@yahoo.co.in

I have a Santro XL 2006 Model which I bought from Jai Bharat Hyudai, Mumbai. I transfered to Delhi recently in year 2008. My car was working fine but one day its AC stopped cooling, I took my car to Sunrise Hyundai, Mother Dairy, Patparganj Road and asked them to escalate the trouble. They said there is some coil which has to be replaced. Which later was fixed and worked fine for almost 1 month.

Just 3 days before once again AC stopped cooling. This time fan also stopped. Once again I had to give my car back to Sunrise Hyundai Service Station. This time I categorically asked them to check thoroughly check the vehicle and fix the problem. Also I asked them to service my vehicle because the due date for service was near. They said they fixed the problem and as I started from service station, just after 200 meters of journey once again AC stopped cooling.

I know again I will give my car back to Service Station, again they will fix the fuse etc and this process will keep going. Don't you think it is a wastage of Time, Money and Resource. Now I lost my confidence in these service stations. The say they changed oil, they did this and that, charged Rs. 7841 for this. How can I believe them? When a job which was very obvious and visible for a common man like me who is unknown to automobiles, was not done properly, what is the guarantee the things which needs specialized knowledge to check have been done?

We consumer give our vehicle to authorized service stations and pay twice the price for thing which we can get from outside because we want our vehicle in best condition and reliable spares, handled by experts. Now tell me where to go? Whom to believe?

I purchased a Hyundai Verna CRDI in MAy 2008 and am facing the same problem of pulling towards left. I have taken car to service station four times and even after many alignments the problem is not solved. All affected persons should make an association and demand replacemnts.

I have recently purchased my verna crdi in the month of July 2008 and am facing a problem of left hand side pulling right from the day 1. During test drive the vehicle had a similar pulling on the left and for which I was informed by the sales guy that since its a test drive vehicle and many people drive this so there is pulling in this vehicle. I have left my car with the showroom guys for 5 days and wasted lot of my time but the problem still continues. Even Hyundai people have come and attended the vehicle but have failed to solve the problem. When you tell these people during the trial that the pulling is still there, they try to cover up by saying " sir the road is bad and hence there is pulling on the left". My vehicle has done nearly 2000kms and the leftside lupping saga continues. The showroom guys have done the alignment atleast 4 times and also changed whatever they had to in the suspension but the DEFECT still continues to be there with the vehicle. As a matter of fact, I have just come across another buyer who is facing the same problem and his dealer has told him that this is a very common thing with all verna's.
Why to accept a faulty product? We Indians are not going to accept defective products.
I have also decided that incase the company is not able to solve my problem then they have to give me a free replacement, as what is the fun in buying a new car which gives you problems from the day 1.

I was wondering what happened at the end of the day with the santa fe?

i am on the fence about if i should buy a santa fe, your post was very helpful, seems if you are lucky enough to get a good one, thats great, but if you happen on a bad one, it is "lemon Hell"...

i have read complaints where people have waited two and three weeks for their santa fe to be repaired, i am afraid to take a chance on this car...

thanks for posting your story...

Actually, you can insist on another car. Fill out the complaint form and insist. This one is a lemon if the dealership can't even find out what is wrong. We have an '07 and Love it. Good luck!

My mom traded her Explorer for a 2009 Hyundai Santa Fe back in 2009 and everything went smooth. On November 20th, 2010 while at the dealership straightening out the service agreement my mom wanted, but never got, the sales manager Mr. Alan R. Theriault talked my mom into trading her 2009 Santa Fe for a 2011 Santa Fe. Two month later my mom had an incident and filed an insurance claim, only to find out that she did not have insurance, even though she paid for it for two months. Unlike the first deal, when all the paper work was taken care of for my mom, this time the insurance transfer was not done. The reason given was "too bad, so sad, we did it for your the last time but forgot this time; it is not our practice to do that for you; but it is really your responsibility. They led us on and on with that sales BS for 3 months now, until they finally fessed up that they didn't treat her with the same "customer service" as they did on the first deal. So for a mere $1, 600.00 that it cost our family to fix her car, Rick Case Hyndai or anything else has show what they really think of their customers. They will loose more way more than $1, 600.00 worth of business. Instead of having my mom being an advocate for them, as she was (4 other referals which yielded 2 purchases), it's now all bad publicity. Buh Bye Rick Case.

I've had my credit information compromised by Hyundai Motor Credit Finance Corp. I have never bought a Hyundai, nor would I ever buy such a car. But somehow, someone attempted to purchase a car through their credit corporation in my name. If anyone else has experience this problem, please tell me what you did to pursue legal or FTC actions. Thank-you

I purchased a sonata from the rick case hyundai IN DAVIE FL 2 months ago were i used to cars as trade ins a honda accord and also a mercedes which they allowed to be reposessed from there dealership after all the paper work had been signed off on the agreement was for the car to be paid off in full. THEN TO REALLY TOP THIS SCAM OFF THEY ASKED ME TO RETURN THE SONATA SO NOW IM CARLESS AND STUCK WITH A REPO MR AUTHUR BANKS AND JEFFREY ROWE TRUE SCAM ARTISTS YOUR RUNNING A EXTREMLY SHADY ESTABLISHMENT! RICK CASE SHOULD BE SO PROUD BUYERS BEWARE SHADY REDNECKS.

Shows the irresponsible attitude that we found at Rick Case Hyundai at I-75 Dealership in Fort Lauderdale, FL. We bought 2 cars, there in October, 2007. We knew that we wanted Korean make cars so the salesman didn't have to sell us and he didn't have customer service skills anyway, trying to sell us cars that we already wanted. He kept going on and on about the cars and was annoying. We bought the cars on Sunday, the repair dept. was closed. We were told that we were supposed to get 2 tool kits with the cars. They were very accommodating accepting our checks. We returned 2 weeks later to find that there were no tool kits set aside for us by our salesman, Ralph, or anyone else. But they were promised to us and in the book for customers there is a page given to the tool kits that customers get with buying a car. I spoke to Jay the manager, he said they don't make the took kits any more - this was still in 2007 and we won't be able to get the tool ktits. Finally, after a long discussion he agreed to make some phone calls to other dealerships and get back to me. He never did get back to us either by phone or by e-mail. The checks for our cars were cashed. He had no problem doing that. Finally, I was back there yesterday by which time almost all the salespeople knew about the story of our family not getting the tool kits. I went to Jay again and he again smiled and said there are on tool kits available . There was a salesman there with him then. I told him that I didn't hear from him for 2 months about the tool kits. He smiled. No apology, no nothing. Then finally he said that he will call the Honda dealership down the street and try to get the tool kits for us. After an hour of waiting the tool kits arrived. No apology for my inconvenience, no nothing. He had a bad attitude.