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I have used iBuyFireplaceParts.com twice to buy repair parts for my fireplace gas logs. The first time I used them the parts took approximately 8 weeks for delivery. For this second order I am now at 7 weeks and still waiting. On the first order their customer service could only tell me that the part was a direct shipment from the manufacturer and could not provide any information on estimated ship date or delays. On my second order they have not responded to my emaial. When I called I was told the person that could check on the order was away from their desk and would call back - no suprise that I haven't heard back from them. On the positive side they are very quick to charge the parts to your credit card...
The complaint has been investigated and resolved to the customer's satisfaction.
WOW!
I was waiting weeks and weeks for my stuff but nothing!
They state on their website "Shipped direct from the factory to your door".
NOT
I received an email from them after inquiring about the arrival of my stuff...
"Your order is being shipped from the manufacturer which is located in Canada. This generally takes 14 to 21 business days. Once we receive your shipment, we ship to you the same day. "
Most likely it takes another week or two once ibuy ships them to me.
Their website should clearly state shipping times but of course, as I'm sure they are well aware, if they did then nobody would order anything from them.
STAY AWAY!
I purchased a few things from Ibuy for my fireplace around christmas and after 2 weeks I called and spoke to a customer service rep at Ibuy and was told that my products come from Canada from a company named Monessen. So i looked up this company and it looks like they have bought a bunch of other fireplace manufacturers making it so they are the only ones selling these parts. I spoke to a local fireplace dealer after ordering with ibuy and was told that Monessen is horrible with customer service and takes their sweet time shipping things out. It made me feel like a total tool because I was rude with the customer service agent at Ibuy thinking it was them. I got my item in early February along with an email and phone call from Ibuy to make sure my order arrived. I would order from Ibuy again but I would make sure that it wasnt a Monessen product seeing as how its clear that Monessen doesnt value there customers
i ordered parts from them and had them in like a week. I will definitely be using them again in the future.
Placed an order for wood stove parts. Knew a cold snap was coming and need parts for stove to work. 2 weeks later in mist of cold parts arrive severely damaged and parts missing as well due to being shipped in the cheap box that the very heavy cast iron door part sits in in ware house was destroyed and because the shipper simply opened that flimsy box and shoved in the other parts. There was no shipping box with packing materials to protect anything. Now this part was my fault...I bought without looking around first. I ended up having to go out and buy what I needed locally...Glue $5.00, 9 ft of gasket rope $9.00, 6 ft of small gasket rope $6 total...$20. I buy price same glue, , , $25...9 ft of rope $45...6ft rope $28 the other 2 items I did not have to buy to get stove working I found after researching were also SEVERLY OVERINFLATED! Then they charged me shipping 3x when on the phone I was told they would not charge me but for one including the the replacement items due to their poor shipping...They refuse to reimburse me even tho tey threw multiple orders including the parts they had to replace into one box they double and tripple charged me...Just shameful. RUN THE OTHER DIRECTION>>>they are RETAIL RAPISTS! I'm out $200 bucks due to thier incompetance and unethical practices!And I will spread ythis far and wide!1
I ordered parts for my fire place from ibuy and received them in 4 business days. I would definitely order from this company again, the sales rep. that I spoke with was very helpful and knowledgable. I told my mother in law about ibuy and she is purchasing parts for her fireplace as well. I would definitely recommend this company and I will be ordering from them again.