IcelandAir’s earns a 1.2-star rating from 70 reviews, showing that the majority of travelers are dissatisfied with flights.
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fi555/fi855 delayed luggage by 4 days
On Sunday July 29, Didier Argentin and Corinne Lecuivre have taken the flight FI555 at 2pm Belgian hou from Brussels to Chicago, through Rijkavik.
When arrived at Chicago, at about 6pm local hour, we were told that the luggage of Corinne Lecuivre would only arrive on the Monday morning, July30, and that we had to fill in a luggage description form at the Icelandair desk, where there was nobody during more than one hour...
We've called back Icelandair USA every day without success and have registrated a internet file on the Icelandair website.
Finally, we have got back our luggage at the Chicago airport, by insisting again, but only on August 2nd, when taking the flight FI854 back to Belgium...
Knowing that we stayed at Chicago for our most important annual congress, the AACC, my colleague Corinne Lecuivre had to purchase new clothes, make-up, ... in order to work on our SynAbs booth, which amount up to 460US $ :
@ TJMax : 58, 40$
@ Jewel Osco : 67, 90$
@ Nordstromrack : 91, 41$
@ Zara : 19, 80 and 222, 32$
AGGREGATE TOTAL : 459.83$
no reimbursement for a change fee due to death in the family
Date of incident: 7/9/18
Due to a death in my immediate family, I had to change my flight back to the US through Icelandair a day earlier than anticipated in order to be home for the funeral service. When contacting Icelandair, they did not charge me a change fee but rather charged me the full fair for a new one way ticket. This new ticket cost $776.20, which was almost the price of my original round trip booking.
Booking reference number: S59E2H
Original flight dates:
7/15/18: New York (EWR) - Keflavik (KEF), Icelandair FI622
7/21/18: Keflavik (KEF) - New York (EWR), Icelandair FI623
New flight dates:
7/15/18: New York (EWR) - Keflavik (KEF), Icelandair FI622
7/20/18: Keflavik (KEF) - New York (JFK), Icelandair FI615
Original Cost: $855.32 USD
Additional charge for change on 7/9: $776.20 USD
When explaining that the change was necessary due to a death in my immediate family and mentioning how most major airlines accept a death certificate and/ or other documentation as proof of the matter, they denied my request and said the insurance plan must have been purchased when the flight was bought in order to receive a refund. Given that a death is not someone anticipates when buying a flight, I did not purchase the insurance for my ticket. After speaking with several managers, no one would accommodate my request to receive a refund due to the fact that the insurance plan was not purchased.
My hope is that by filing this complaint, I will receive a refund for the cost of my ticket change that occurred on 7/9.
Relevant documentation is attached for Icelandair invoicing as well as proof of the death:
-Death certificate for George Kessler who passed on 7/9/18.
-Obituary for George Kessler confirming the service in his honor on 7/21/18. My name mentioned in family members as granddaughter.
not getting money back with cancelation
We booked a round trip flight from Seattle, Wa to London with IceLand Air almost a year in advanced and took out trip insurance. The leader of our tour became seriously ill and had to cancel but because it is not me who is ill we get NONE of our $2, 000.00 back! No credit to use later nothing! We are retired and can't afford to lose $2, 000.00 but they don't care. Won't ever book with them again.
lost stroller
I booked a trip from Toronto to Stockholm via Keflavik on Friday June 29th. I was told in Toronto that I needed to check my 15 month old's stroller since the layover in Iceland was short - one hour and 15 mins. The layover turned out to be shorter since we were delayed out of Toronto for an hour (due to loading of baggage). There was no air conditioning...
Read full review of IcelandAirfee charged for baggage after the booking for 190$ one way
my wife and i booked a trip to Europe via Cheaopair ( third party commissioned by icelandair to sale tickets) when we arrive at the airport in Orlando, we were told that because we did not book right away with Icelandair we have to pay 95$ for each baggage ( 190$ for both) and if we did not pay we were not allowed to board the plane, they said that the...
Read full review of IcelandAircancellation fees
I purchased a $1200 ticket. I needed to cancel 2 months in advance. I got $30, yes, $30 back. Icelandair kept all my money and then will resell the seat to make twice as much money.
They do NOT charge a $200 cancellation fee with the remainder going toward future travel like the other airlines do.
They keep ALL your money.
You can get travel insurance, but there are many exclusions.
You should NOT fly this airline if there is any chance at all of you cancelling.
I booked a $1200 ticket with Icelandair. I had to cancel two months in advance. I got a refund of $30! Yes, $30!
They did not refund me and now will resell the seat and make twice the profit. Other airlines charge a fee of $200 with the remainder goung toward a future trip. Not Icelandair!
They keep ALL your money!
You never know when you might have to cancel, and cancellation insurance has many, many exclusions.
Take another airline. Nrhe 'Iceland experience' is definitely not worth $1100.
dear Janis Dunavant,
your complaint regarding loss of $1200 from Icelandair single e-ticket looks that you has privided fales information
no dates of travel, no class of travel, no departure / destination airport in your complaint
Refer to the e-ticket: it must produce taxes and other charges separately without any insuarance .
The airline must return all taxes in case of any cancellation, without any insurance.
The insuarnce conditions is a document of 4-10 pages.
You did not know, what you paid for by yourself in the time of purchase.
The complaint looks like from a child.
misdirected luggage
Last summer my wife and I flew home from Brussels to Toronto. Thanks to the inattentive Icelandair rep who checked us in our luggage got to Toronto a day before we did. He forgot to ask us where we wanted our luggage sent to. Incredible. The check-in job is not that complicated. So we spent a night in Iceland without luggage. The truly incredible part is that Icelandair customer service has not responded to either of my two emails after several months. Don't need the arrogance. Will never fly with them again.
horrible customer service
I purchased 3 tickets on the Icelandair website. When entering the passenger names the website requires them to be entered last name first (after speaking with this company I can only assume the sole purpose of this request is to create issues for the customers). I entered 2 of our tickets correctly but accidentally transposed the names on 1 ticket. I...
Read full review of IcelandAir and 11 commentsdelay and bad service
I bought my brother's ticket online from Icelandair. Icelandair flies to certain cities in USA. If you purchase your ticket online from their web side you have to buy to different tickets. There was 1, 5 hr delay from Keflavik, Iceland to New York and my brother missed his airplane because of this delay. He had to buy another ticket and Icelandair refused...
Read full review of IcelandAirbad plus late service
I am a first time customer on Icelandair to Reykjavik about 2 weeks ago. I must say that I was impressed by the quality of the cabins, which included the personnel entertainment system, which I felt was definitely superior to many other airlines I have taken. In addition, I was impressed by the CEO's note in the Icelandair magazine that your airline wa...
Read full review of IcelandAir and 3 commentsIcelandAir Reviews 0
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IcelandAir emailssales@icelandair.is100%Confidence score: 100%Support
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IcelandAir addressReykjavik Airport - 101, Reykjavik, Iceland
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 20, 2024 - View all IcelandAir contacts
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