IFB Industries
Reviews and Complaints

Dear sir

I used to feel proud when I bought IFB Microwave oven Model no. 30SC . My tale of misery started when i got the AMC done by your Lucknow office. One fine day (sometimes 3 months back), I found that my Microwave Oven is not working and I lodged my complaint with your Customer care Center and your Staff came to my home and since then my Microwave has stopped working. I have lodged number of complaints and your none of the staff is able to set right the defect of my Oven. Now the situation is that no one comes to home to see my oven in spite of my various requests to your one Ms.Karishma also who is stationed at Lucknow.

I request you to kindly send some one who is technically competent to repair my oven or else, I request you to kindly refund my AMC amount which I paid to IFB .

DETAILS OF AMC:
AMC No. 216953 dated : 25.04.2011
Valid from 25.04.2011 to 24.04.2013
Amount Paid : Rs.2206/- Vide receipt no.3966

May I once again request you to kindly depute some one immediately.

Thanks

Ravi Bhatnagar
T1/201, Unitech South City Garden
Raebareli Road
Lucknow - 226025 UP
Mobile No.[protected] / [protected]

Its been more than 22 days i have filed a complaint with ifbto repair my oven model number 30 sc2 n so far none of those idiots have turned up to repair it! In the last 22 days we have called more than 150 times and all the time we are being told it would be repaired sooonnnn! These guys are insane / mentally ###ed? Why do we have to call u people so many times! I have called store in charge store manager of ifb!1 everythng seems to be uselessss! My oven is not in working condition and inspite of repeated complaints no one has resolved it so far! I have registerd so many complaints so far! Are you guys gonna resolve it or no! Our previous complint was also closed without any resolution,. . . It is [protected]. . . Again we had to raise new complaint which is [protected]! Someone pls help and get our oven repaired!

I have a diferent and unique experiance with IFB product. I got Microwave Oven in aug, 2008. After just 3 months it stopped warming and after complaining it got fixed by replacing a fuse. Again after sometime it had the same problem and this time i had to go out of station for sometime and I planned to get it fixed after coming back. When i checked it again it worked fine. After some few months it stopped again warming, I lodged a complaint with service center and suggested them to get it fixed properly as the product was under warranty. they assuered me that the product is good and it needs fuse change. I insisted why is fuse getting worn out, there is some problem that is why fuse gets used up. They didn't listen to me and changed the fuse again.
This time again same thing happened and the product is 1 and half year old I don't use it heavily, just for warming the food that even sometimes. Warranty is expired this time. To my surprise when the customer service checked it, they told me of replacing some part worth Rs. 2000/=. I told them all story about this product why wasn't it replaced when under warranty, that time the problem was there and you were replacing fuses only. They aren't able to answer me.

If this is the problem with every IFB product then its OK I wil agree IFB products are like this. If not then why was defective product sold to me and not serviced when under warranty.

Please suggest what needs to be done.

Tanveer
shahtanveer@gmail.com

I had got annual gift of IFB owen from company...which was not working so i have replaced it 3 times...still not working...I called up IFB customer care...they turned up and told will bring the part which is absent in it...didn't turn up. Again i reminded...Still not turned up. My warranty is about to finish now...worst service I have ever encountered.

I have still to find a service centre for my ifb neutron grill micro oven in my city in spite of running from pillar to post

I agree.. IFB has the worst customer care service. Our microwave has not been working since May 2008. We have been calling IFB almost every day since then but still no one came attend the problem. Every time we call, we were told that the previous complaint was closed.
Do not go for IFB products as it is waste of money and time.

I hope some one from IFB sees these messages and improve their customer care services.

I am also using IFB washing machine my top cover is also not working well. I bought it on recommendation of https://www.bestbuyreview.in/2016/12/5-best-washing-machines-in-india/

Sir,
I purchased IFB ELINA DX washing mechine on 24.11.2008 at Kakinada, AP. At the time of purchased the above mechine dealer said 2+2 yeares warrenty but given in the book only 2 yeares warrenty, again I asked dealer about warrenty, he said service engineer will write on the book for another 2 yeares warrenty at the time of installation. Service engineer came to my house and installed above washing mechine and also written 2 yeares warrenty on that book without your company seal. How I will belive 2 yeares warrent without your companey seal that is why previously I mailed in November 2008. After mailed my massage your company service men responded through phone and he told me to send 2 yeares extended warrenty with in 15 days but up to this time there is no massage/letter from your company. But still I belived your company is one of the best company in washing mechines that is why don't missuse your name and please send extended warrenty to my address as earily as possible. My Ticket No. 2458305
Youres faithfully,
K.A.Vijaya Lakshmi
W/O K.Murali Mohan, 2-44-9, Bhaskar Nagar, Kakinada- 533003
mkoripella@gmail.com

Please be EXTREMELY careful in case you are planning to buy any IFB appliance in Bangalore.

See http://zookeepersblog.wordpress.com/ifb-service-doesnt-exist-in-bangalore/

No service exists ! IFB guys have no customer focus. They are not helping, nor concerned about any problem of yours.

Summary ( Observations )
- - - - - - - - - - - - - - - - - - - - - - -

1 ) The complains recorded in Call centre is NOT tracked for closure. In many cases the calls are closed without visiting the customer at all.
~

2 ) IFB has outsourced service to a company named ” Silicon India “. Thus IFB as a company does not want to show any ownership for your problems.
~

3 ) The ” Silicon India ” guys have no skills. Often after lot of followup / reminders even if they visit your home, will be without tools, without spares.
Will diagnose wrongly, open things one by one unnecessarily and will only try to change most costly parts.
~

4) The silicon India guys do not carry any identity cards. Once 2 guys came to my home in the evening DRUNK. I complained to Silicon India, IFB and TVSe Chennai.
No action or apology from any one was reported ever.
~

5 ) The Silicon India mechanics are more interested in ” personal business “. As soon as they see a customer without Annual maintenance contract, they will propose if they can try to solve the problem

” privately “.

The skill level is same, that is ZERO. And thus one by one will replace the Motor, cards, pump whatever and keep charging money. The sole aim is to take away all good parts and sell somewhere else, and put other old parts in the machine.
~

6 ) IFB has only 3 mechanics for remaining part of Karnataka. The IFB Bangalore Manager and Assistant Manager never could send those guys to my home even after several followups for my problems. The standing excuse is that these 3 guys are out of station. Even though they promise to inform me or call back, they never called back.
~

7 ) No training is provided to all these mechanics for new models such as Digital models.
~

8 ) The spare parts are very costly, not available in open market and thus IFB fleece the customer very badly.

See http://zookeepersblog.wordpress.com/ifb-service-doesnt-exist-in-bangalore/

Details of all that happened with me -

I agree to all to the above people, as i am facing a minor problem in comparison. Well i have purchased an IFB dish Washer. Now the machine is working just fine but the washing powder for the machine can only be acquired by IFB as it is not available in the open market.

The IFB company states that once you order the wash powder they deliver it to you that day itself which is [censor]. I have been calling to order for the powder since last 6 days and i have not yet received the product.

The IfB phone personals are so rude that they hang up on the customer. I would like to add they denie to tell their name or where the service centre is located.

I would like convey to the IFB officials, firstly teach your service operators some professionalism. Your company is joke you have no system in place, i mean no customer can trust you as the bloody idiotic phone operators don’t even tell you there name to start with, so the poor customer does not even know how the hell he/she is talking with. This proves that the company teaches these people not to say their names because if the company does not perform than; then the customer has no feed back on the basics of which he can go ahead with the complaint to the higher officials. You know what this is [censor]ing [censor], you people have no right to harass the customers in this manner

Dear Sir,
I purchased Washing M/c in Hyderabad in Nov 2007 and had excellent service from Hyderabad service centers technically with reliable replacement and reasonable. Recently in may 09 I shifted to Delhi and installed M/s with proper procedure. Subsequently my warranty expired on 5th July which was informed through SMS on 28th June. Due to resettlement/admission, my baby boy born and my official tour, I was missed the SMS. Incidentally machine door was opening during switching the program which was working fine on 19/07/09. I registered the complain One of the officer (who nobody will like as his behavior and not proper technically sound) visited, opened the machine and conveyed to my family that the entire kit is faulty and we need to pay Rs. 3500 for replacement. I requested him to ascertain the fault with your technical departs as kit may not faulty and there may be some other problem. Without taking any further action, he left us and never turns up. I then requested Mr. Kishor to whom I have been directed to contact through service centre. In the mean time I registered the request for AMC. I have been told that somebody will come and collect the payment.
Sir, nor payment collected nor complain resolved till date. We are facing many issues in Delhi and suffering lot. Request your support for AMC and repair with reasonable cost.
Thanking You,
Rajesh Kumbharkar
Tata Projects Ltd

I totally agree with this.
I have a fully automatic IFB washing machne and I have a lot of problems with it.
I complained that the drum does not spin and no one attanded for 22 days.
I am really annoyed. I kept on calling everyday 3 times and I got the same answer that someone will attend.
I would suggest others not to go for IFB brand.
Neither the machine is good nor the Service and customer care is good.

Complaint No : 1873813
1st Complaint Date : 17/6/2008
2nd Complaint Date : 15/7/2008
3rd Complaint Date : 4/8/2008

I made a complaint 2 months before my washing machine Digital 7 KG worth Rs.28, 000 not working properly but till my machine is same condition

After 1 week of my 1st compliant engineer verify the machine there is a problem with Digital board it has to be changed & he is check for spare Board on front of me via his mobile, he reply to me spare board available in our office & he committed me the machine will ready by next day but there is no response for next 10 days from engineer after 10 days engineer changed the Digital board (New or Old – I don’t know) after that he told there is a problem with other board & that board also to be replace after that till today there is no response from your engineer & your customer care & your service high officials

**** I want permanent solution from your company for my machine pls do the needful immediately I don’t want any temporary solution your end plssssss *****

I am not happy for selecting IFB brand, don’t advertise you are No 1 washing machine & your customer care is not maintaining service complaint status of the customers on my 2nd compliant I asked what’s the status of my complaint they simply reply there is no update in our system & today I made a 3rd complaint on that time also they don’t have update regarding my machine, finally I spoke Mr.Shanker from Branch he told me check with local concern engineer they will call you but till now there is no response --- tell me then where can I know my machine status & when will rectify my problem

I want my machine to be rectify with in today or tomorrow otherwise
I need brand new machine from your company on behalf of selling bad quality of washing machine otherwise I am surely sue a case in consumer court (because already machine in junk condition & I already wasted Rs.28000/- I am ready to spend more Rs.5000/- & face the issue in court )

**** I want permanent solution from your company for my machine pls do the needful immediately don’t make the temporary solution *****

I agree with Jignesh.I am facing problem with IFB elena 5 KG Machine.
I have logged complain 3 to 4 time.I have not got response from any body.I called IFB customer more than 8-10 times for follow up every time I got response Today our Sr Engineer will come and look into issue but no one has come.

I have logged complain three times for same problem I got solution Machine is Vibrating because there is no stand for Machine.I don't know logic behind that if stand is necessary why company is not selling it with Machine.
So I purchased stand from IFB Still problem is there.Mahine moving one place to another with lot noise.
Today 21/07/2008 I called chief office from pune Mr Nitin I think he is nice person he told me I will give call you call within 10 mins I got call from engineer witnin 10 mins.
But I dont why enigineer is saying your call has got expired
Before resolving any issue how it is get expired.
Now I dont have many words for Explaing IFB

Please be EXTREMELY careful in case you are planning to buy any IFB appliance in Bangalore.

See http://zookeepersblog.wordpress.com/ifb-service-doesnt-exist-in-bangalore/

No service exists ! IFB guys have no customer focus. They are not helping, nor concerned about any problem of yours.

Summary ( Observations )
- - - - - - - - - - - - - - - - - - - - - - -

1 ) The complains recorded in Call centre is NOT tracked for closure. In many cases the calls are closed without visiting the customer at all.
~

2 ) IFB has outsourced service to a company named ” Silicon India “. Thus IFB as a company does not want to show any ownership for your problems.
~

3 ) The ” Silicon India ” guys have no skills. Often after lot of followup / reminders even if they visit your home, will be without tools, without spares.
Will diagnose wrongly, open things one by one unnecessarily and will only try to change most costly parts.
~

4) The silicon India guys do not carry any identity cards. Once 2 guys came to my home in the evening DRUNK. I complained to Silicon India, IFB and TVSe Chennai.
No action or apology from any one was reported ever.
~

5 ) The Silicon India mechanics are more interested in ” personal business “. As soon as they see a customer without Annual maintenance contract, they will propose if they can try to solve the problem

” privately “.

The skill level is same, that is ZERO. And thus one by one will replace the Motor, cards, pump whatever and keep charging money. The sole aim is to take away all good parts and sell somewhere else, and put other old parts in the machine.
~

6 ) IFB has only 3 mechanics for remaining part of Karnataka. The IFB Bangalore Manager and Assistant Manager never could send those guys to my home even after several followups for my problems. The standing excuse is that these 3 guys are out of station. Even though they promise to inform me or call back, they never called back.
~

7 ) No training is provided to all these mechanics for new models such as Digital models.
~

8 ) The spare parts are very costly, not available in open market and thus IFB fleece the customer very badly.

See http://zookeepersblog.wordpress.com/ifb-service-doesnt-exist-in-bangalore/

Details of all that happened with me -

Washing machine and Microwave under AMC.
Complaint lodged on 28.11.2017. Complaint No.5486808, ID No.2186053(Washing machine)
Complaint lodged on 28.11.2017. Complaint No.5486812, ID No.2186053(Microwave)
Washing machine: Water leakage, rattling noise.
Microwave: No display.
No response even after repeated reminders through 24hrs customer Care No.[protected]. vague promises.
Last reminder call on 14.12.2017 is recorded for reference.

I have expereice worst customer service from their call center team., I was committed that they turn around time is 24 hrs and it is been more than 32 hrs and no one cared to connect for the complian. I called call center 7 times and i was simply pushed from pillar to post. to my surprise there is no grevience officer for IFB India. Starange why i made this choice to buy IFB washing machines...BUYER BE AWARE

I HAD PURCHASED A IFB WASHING MACHINE WHICH WAS NOT FUNCTIONING PROPERLY SINCE PURCHASE BUT THE COMPANY WAS BLIND ONLY GIVE SOME TEMPORARY REPAIRING FOR EVERY 15 DAYS DURING LAST 2 YEAR . AFTER TWO YEAR WHEN THE WARRANT PERIOD ENDS THE MACHINE IS FULLY OUT OF ORDER.
THE COMPANY IS NOT TAKING ANY STEP FOR SELLING A DEFECTIVE MACHINE.

S.N.NANDI
DHANBAD, 828127

the hinge panel of my washing machine has broken. i have registered a complaint on 23rd aug at the service centre, [protected], spoke to mr. khan and he gave me the complaint number 05191. after no response after 48 hrs, i called back the number. mr kumar picked up, refused to acknowledge that there was anyone by the name khan, said i may have dialled a wrong number, gave me the customer care helpline number. He spoke so rudely, that i do not even want to recollect. registered a complaint at the call centre, was given the complaint # 4995131. received a call this morning from serv. centre at kukatpally saying my area isnt under their service. the complaint was wrongly logged in and they are transfering to m/s hadvika services, contact person mr. sampath kumar. mr. naresh called me at 11 a.m and said that the complaint will be taken care of today, i asked for the price of the hinge panel, he said he would call back, but did not. after repeated attempts to reach them, got in touch with mr. subhash who claims to be the service incharge, he said they can attend to the issue only tmrw as the person is unavailable. i am stunned by the callous nature of this response. for 3 days my complaint is going back and forth with no resolution. pathetic customer service. and but for this feedback form, there is no avenue to lodge the displeasure at the way in which ifb has failed to respond to this.

MY WASHING MACHINE IS UNDER ANNUAL MAINTENANCE CONTRACT. fROM THE LAST FEW DAYS IT IS NOT WORKING PROPERLY.
PLEASE SEND YOUR MECHANIC TO CHECK THE FAULT AND DO IT RIGHT.
THANKS.

YOURS
SUKHMINDER SINGH BHATTAL
HOUSE NO. 593, STREET NO. 9
KISHANPURA ROAD SANGRUR.
DISTT. SANGRUR. (PUNJAB)
PIN-148001 INDIA
PHONE-[protected]
MOB-91-[protected]

i am purchased a fully automatic machine with model no. AW60-8062 on 11-07-2017 from ur franchisee vide name STAR ELECTRONICS in cherthala, alappuzha district. So far the machine is not installed. its happened only due to the non awareness of dealer who didnt give any details. they only says that the technitian come and install the machine and we will inform the details of ur address to company. my old parents wait for the technitian. is this the way the most reputed company dealing with their customers. i prefer the brand only because of its after sales service. take appropriate actions. yours faithfully

Mohammed Salih.M
[protected]

I had purchased an IFB washing machine about 10 months back. I have extended warranty for 4 more years. I made a complaint regarding my washing machine for changing tub. Thus I am not able to work the machine. I complained many a times through phone and also contacted there service center very near to me. My ticket No. is 3307867.

Please be EXTREMELY careful in case you are planning to buy any IFB appliance in Bangalore.

See http://zookeepersblog.wordpress.com/ifb-service-doesnt-exist-in-bangalore/

No service exists ! IFB guys have no customer focus. They are not helping, nor concerned about any problem of yours.

Summary ( Observations )
- - - - - - - - - - - - - - - - - - - - - - -

1 ) The complains recorded in Call centre is NOT tracked for closure. In many cases the calls are closed without visiting the customer at all.
~

2 ) IFB has outsourced service to a company named ” Silicon India “. Thus IFB as a company does not want to show any ownership for your problems.
~

3 ) The ” Silicon India ” guys have no skills. Often after lot of followup / reminders even if they visit your home, will be without tools, without spares.
Will diagnose wrongly, open things one by one unnecessarily and will only try to change most costly parts.
~

4) The silicon India guys do not carry any identity cards. Once 2 guys came to my home in the evening DRUNK. I complained to Silicon India, IFB and TVSe Chennai.
No action or apology from any one was reported ever.
~

5 ) The Silicon India mechanics are more interested in ” personal business “. As soon as they see a customer without Annual maintenance contract, they will propose if they can try to solve the problem

” privately “.

The skill level is same, that is ZERO. And thus one by one will replace the Motor, cards, pump whatever and keep charging money. The sole aim is to take away all good parts and sell somewhere else, and put other old parts in the machine.
~

6 ) IFB has only 3 mechanics for remaining part of Karnataka. The IFB Bangalore Manager and Assistant Manager never could send those guys to my home even after several followups for my problems. The standing excuse is that these 3 guys are out of station. Even though they promise to inform me or call back, they never called back.
~

7 ) No training is provided to all these mechanics for new models such as Digital models.
~

8 ) The spare parts are very costly, not available in open market and thus IFB fleece the customer very badly.

See http://zookeepersblog.wordpress.com/ifb-service-doesnt-exist-in-bangalore/

Details of all that happened with me -

Our IFB washing isn't working since last 1 month, we are unable to get service/Resolution even our machine comes under warranty. Not proper response from A.L.S Engineering, Trichy. Our ticket number is [protected],but it was cancelled without my concern. Our IFB customer I'd is [protected]. Our online complaint date. 14.09.2023.

I registered a complaint for IFB MAXI DRYER 550 on 20 july ([protected])

reregistered another complaint(CB0775416827) ) on 31st July regarding same.

but the complaint is still pending and not rectified which making me trouble. this seems to be the worst service provider ever faced.

Very worst service and technicians also very worst

Technicians not responding

Washing machine sahi karne koi nahi aaya lekin company dwara problem solve karne ka mes aa gaya.
Dubara complain karne per meerut office se nitin ki batmiji bhara call aaya.
ooske bad bhi ab tak koi machine sahi karne nahi aaya.

I purchased this machine from Vijay Sales, station road, Pune 411001, in May 2018.

It was an open box machine.

Till date, I have not received the user manual, in spite of several calls, complaints & assurances.

Please ensure that I receive the user manual without any further delay.

Regards,

VIRAF DEBOO

I too facing similar problem..

i have purchaged a washing machine 3 months back and it is hanging in between & draining automatically since 3 months my complaint number is 1322783 simply the IFB service people are coming & suggesting us to buy voltage stabilizer of Rs. 3000. & i have purchaged it by paying 3000 rs. which is reffered by IFB. but still the problem is continuing iam unable to wash my clothes properly since 3 months after buying a Rs.30000 IFB digital washing machine & u people are giving ads daily in news paper boosting lot of things if u don't replace it within one week i will go to consumer court & go to the local newspapers like bangalore mirror etc. as these newspaper people are hunting for like these news in my office as iam seeing since 3 months u people are unable to solve my washing machine problem as it might me having some manufacturing defect , so if u people did not replace it within one week i will go for consumer court and local news papers as u people are boosting ur ads daily u will see this defect in news papers which u people are unable to solve & ur not ready to replace it also i will make sure that u will get this in front page of news papers. if u people did not attend & replace it within week u only tell me how much i have to wait iam waiting since 3 months & i have purchaged what all the additional materials u (IFB) suggested to buy
IFB preffered voltage stabilizer & my house is just behind of convergys company & very near to IBM & INFOSYS & plenty of my co workers have also purchaged it but my machine has got some manufacturing defect & i have got warranty & extended warranty what is the use of this machine by paying lot of money & we are unable to wash the clothes since 3 months & u people r not at all taking care of customers after selling ur products.