IKEA’s earns a 1.7-star rating from 407 reviews, showing that the majority of home furnishing shoppers are dissatisfied with their furniture and home accessories.
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horrible kitchen experience
The worst kitchen experience ever!
Ok, so. Bought a $3, 000 kitchen for my new office. Still waiting for it! I paid for it in may. I hired ikea's installation company to install it. They booked a date and didn't show up. No call, no apology. They rescheduled 3 weeks later. They installed half of the kitchen. Turns out ikea sent the wrong upper cabinets. Called ikea to ask them to send the proper cabinets. I was told it w0uld be fixed right away. Nothing happened. After countless calls, emails through their customer service site and much frustration, nothing happens. 4 months later they tell me the cabinets are discontinued and I could have a $100 gift certificate for my troubles (Whooopty - doo). I asked for them to be replaced by another type of cabinet. They assured me that would be taken care of immediately. Nothing happened. Another 2 months go by. I call to find out what is happening and nobody could give me a status.
Whatever you do. Do not purchase a kitchen from this store. Completely incompetent service staff. Horrible installation company.
Btw, they didn't even give me the lousy $100 gift certificate.
commercials
today I watched a commercial about a woman putting a red dresser together with and elderly woman making comments while she was putting it together. At the end the elderly woman commented about the money that was saved could buy her clothes. Or she could go out with that special man or" woman". She said it was not her place to judge. I will no longer be...
Read full review of IKEA and 7 commentsrubber ice trays
I'm sure you have seen those ikea ice trays that come in funny shapes and are made of a rubbery like substance. Perhaps you have purchased them, maybe for the kids, or maybe because you like the idea of your ice cubes coming in funny shapes and this appeals to you in some sort of aesthetic way.
Well, either way. the ikea ice cube trays really suck. It's so hard to break the ice out of the tray, because of the fact that they are in funny shapes, AND because the rubber that they are made out of is complete crap. The cubes are too small. Altogether I just wanted to voice my opinion that these ice cube trays needs to cease being sold. At best, I would hope that they stop using the rubber to make them as I think that is the major problem.
Enough said.
The complaint has been investigated and resolved to the customer’s satisfaction.
It's ice, it melts eventually, and god forbid if one piece of ice breaks into two. It's people like you with useless complaints that make me lose all faith in humanity.
Wow. What a ridiculous complaint. They're $1.99. They 're trendy. They're cute. And they're not that hard to get out. Trust me - I have them too.
awful company and its products
I bought a chair. Got home with it, ready to put it together and guess what, the last piece in the... Severely damaged. Needless to say the whole frame is scratched. Now I have to drive again 50 miles to bring it back. And the stupid chair doesn't even fit back in the box. Stay away from ikea. How can they sell such crappy products in the us? I can't believe that I even bother to buy something from them. I have heard that their products suck from many people. I did not believe it. Now I do.
The complaint has been investigated and resolved to the customer’s satisfaction.
Bought furniture from Ikea. Had it delivered to my son's apt, a six-floor walkup.
Five months later, the bed fell apart. Ikea won't cover it longer than 90 days from purchase; I must have a receipt; and it has to be brought in to be "looked" at.
So, I would have to disassemble it, carry it down the six flights of stairs I paid to have them bring it up, and drive it to another state.
They won't stand behind it, because its more than ninety days. Maybe they know it won't last too long.
I don't think they're asking anything too unreasonable. This may sound odd too, but did you pay a lot for it? Furniture can be one of the few things where quality really depends on how much you spend.
I wanted to purchase a kitchen sink and cabinet for my basement from IKEA. I called IKEA Hicksville NY to see if the items were available and the rep. said there were 6 of each left. I get to the store at 11am and proceed to the kitchen area and the PLANNER very slowly checks downstairs to CONFIRM all the items are there. I make the the purchase at the kitchen planning area and slowly proceed downstairs to furniture pick up and also to pay for the sink drill bit(20 min on line). I get to the furniture pick up area and there are approximately 3 people complaining they have been there too long. 30 minutes later, the girl wheels up the sink top but no cabinet and is expecting me to take it. She said the cabinet was out of stock, if I want a refund go take a number next store @ customer service. 20 minutes later I get my money back and was offered coupons. While there, a man had the same issue but was waiting even longer than me to pick up and out of stock item. I went back to the kitchen planning area to speak to the planner and two planners were discussing(15 min.) where to put a cabinet while 3 customers awaited assistance. 1:20 I leave the store with the understanding of how someone can go postal!
"How can they sell such crappy products in the US?"
So your implying that they can sell crappy product in any other country but your precious one? Newsflash sweetheart, 99% of your country's product comes from cheap labour in China. And you need to realize that it is shipped across the country and sometimes damages happen! Pull your head out of your ###.
From the post it sounds like you just discovered the part was damaged and haven't driven to IKEA yet. DONT. Have you receipt in hand and call the store first and see if they can send you the part. Although youve probably already driven back and caused a scene at the store.
refund
I returned a sofa I bought from ikea. It has been over a week now and they have not refunded my money back. I visited their store several times, filled out the same form many times with my credit card info!, every time the associate goes back to talk to some one and then returns saying"it will be refunded tomorow" and "some one" will call you about this. Also "there was some complication, some one failed to log in and this and that..." when tomorrow comes, no one calls. I then call the store and they tell me I have to visit the store to get refund. This has been going for a week now. I am tired of this mental torture. Can any one please advise what can I do. Shall I go to the police fro help.
The complaint has been investigated and resolved to the customer’s satisfaction.
awful company
We purchased plates, cups, bowls and other assorted glassware from Ikea. The products were described as lilac hand blown glass. When we began to wash the plates and remove the stickers, we noticed that the clear spots were showing up on some of the plates. We were shocked to learn that the glassware is not really lilac, but instead it is made of clear glass and has some sort of plastic film covering. We checked the bowls and cups and found them all to be the same. Since the products are made in China we were a bit concerned that flakes of this plastic coating could get into our food and we have no idea what types of chemicals might be in the product. Not to mention, that after a few months, the dishes were going to blotchy messes of clear and lilac as the film continued to scratch or wear off. We called Ikea and told them we had traveled from a long distance to pick up the dishes, we told them that we were very unhappy that the plates were not advertised as
coated and we told them we wanted to be compensated. They expressed shock and said they had no idea that the glassware was not solid glass. We were told we would be refunded our money and compensated with coupons or store credit for our time and mileage. We returned to the store and our money was refunded, but they refused to give us any other type of compensation. They changed their story from what they had said on the phone and claimed they new the dishes were coated, but they were safe for use. We told them to post a sign so other consumers were aware, but they refused and told us they did not want to deal with our concerns. We want others to know that this film could flake and it could get into food products and beverages.
Ordered a bed a month ago, and still sleeping on the floor. My last e-mail to IKEA is below, and I'm on hold waiting for a supervisor right now.
"I ordered my furniture almost a month ago now, and after quite a bit of trouble with Purolator I finally got it at the start of September. However, when I went to put my Dalselv bed together, I noticed that some of the holes that were to be drilled in the frame were missing. I immediately called Ikea (on September 4th), spoke to a representative, and was told that someone would contact me in three to five days. My phone does not have voicemail and so an e-mail was sent to me on the 10th with contact times -- which were wrong. When I called on Friday September 12 at seven pm, as the e-mail said I could, customer service was closed. I called again last Monday, the 15th, and was put on hold for twenty minutes before speaking to a representative. She told me that I'd have to wait another thirty minutes before talking to someone else, and I wasn't able to do that because I was on my way to class. I asked if someone would be able to call on the Tuesday, and she said that wouldn't be a problem - but I didn't get a call until yesterday (September 20th) at noon, when I was in class. I bought an Ikea bed frame (among other things) a month ago, and am sleeping on a mattress on the floor. This problem could be rectified easily by sending a tech with a power drill to my apartment, and that's what I expect to happen as soon as possible. If it's not possible, I'd like to return my bed frame and the slats that go with it - I will buy another bed frame from someone else. Please have a supervisor call or e-mail me."
I called back on my own, October 1st, two weeks later. After missing Ikea's call once and then sending an e-mail, in which they PROMISED they'd call and never did.
DO NOT SHOP AT IKEA.
So I took the advice of my friends and family to give Ikea a try (a lot of them are from California and they swear by the place) so I figured I would brave the big blue and yellow monstrosity with bravery in mind and an appetite for a good deal when I was in the market for a new desk. I'll let the uber-hip sheik interior pass without reprimand as the real problem was when I bought my desk and finally carted it back home, it was missing half the screws. So I carted the darned thing back to the store and the customer service simply shrugged their shoulders. Literally, it was nothing more than that. So I've written to corporate. This is truly unacceptable.
What am I going to do with a half allotment of wonky screws, a few pieces of polished wood and an Allen wrench? Good riddance. If you do shop there make sure you check that everything is in the package as promised.
The complaint has been investigated and resolved to the customer’s satisfaction.
Today i bought two wardrobes from ikea wembley given to believe that they where the correct size height 229cms for the doors this was ok but i later checked that the frame was 236cms to tall paid for delivery that i tried to phone the company to council so i could return to ikea to rectify the mistake the following day the delivery company are called allways express sorry should be called never express delivery cause you can never get hold of them im actually wondering if they exist im so upset with ikea ive kitted out most of my flat with ikea products and still need to furnish my bedroom and living room ikes lose
In my experience, even if you DO get all the parts, the item will fall apart within a few years. Great store for decorative items, crappy for furniture - just pitty those poor people who bought their KITCHENS & appliances there!
what is it with people that complain about nobody calling them back when they are never home and have no machine? this is the 20th century you know.
chest of drawers
i purchased a set of chest of drawers from ikea on sat 16th august 2008.i built them up on sunday night and as i was building them the wood started to split were the screws fitted in leaving the holes to big for the screws.once the drawers were fitted up i noticed that one of the drawers slants to one side and doesn't close properly.plus the chest of drawers isn't very stable now that there up.i am not very happy with the purchase as i paid £55 for them.i can not bring them back as they are built up, the reason why i managed them home is i got a taxi.i would either like a refund or someone to come and pick them up and give me a new set.
i would like an answer to my complaint.
The complaint has been investigated and resolved to the customer’s satisfaction.
non-delivery of goods
I purchased over $1, 600 worth of goods on july 27th and they debited my account on the 29th. Since then I have heard nothing, zip, zero, zilch. I have spoken with several different people who assure me that someone will get right back to me and then nothing again. I e-mailed them through "contact us" and 5 guesses as to what happened. Do not use this company. It's a rip-off!
no staff, useless
To whom this may concern,
My name is alex giesige. Today (01/08/08) my mother and sister went shopping at ikea, innaloo. What they told me shocked and disgusted me and;
I will be expecting a formal reply to this letter.
After shopping for a fold out couch (Parts of which were not in stock), a number of bookcases and various other wares my mother and sister were then expected to lift these huge heavy boxes into one of your trolleys without help.
My mother has a condition called fibromyalgia a serious muscle and nerve condition which means she is not meant to do heavy lifting.
Then after struggling with the loose mattresses, the trolley and other items, they were finally able to get to a register, pay for the items and then make their way to a lift and stairs with no help. My mother and young sister tried to figure out how the would get two heavy boxes, three mattresses and a number of other items down the stairs and down the elevator.
A female employee passing by offered to help carry one of the mattresses down the stairs for my mother and sister. Once down the bottom my mother asked if it was possible to pull her car up and load all the items in from the door, the employee said that they had no choice they had to pull the car up as trolleys were not allowed out in the car park. She told them that someone would come to help them load the items into the car. Then she left.
My mother then had to leave my sister will all the purchased items at the door while she went and got the car. On returning another two separate female customers had come to the door also with their own purchases. With no staff to help them they had to wait as they couldn’t just leave they’re purchased items also un-attended.
My mother and my sister waited for about 10-15 mins for a staff member to come, as well as the two other customers. My mother became fed up with waiting and her and my sister loaded the mattresses and the large heavy boxes and the other items into the car by themselves.
Finally after a good half an hour or more a male staff member passed by. One of the female customers asked him for help. He replied that he was a trolley boy and was not meant to help customers. However out of the kindness of his heart, did offer to watch the female customer’s belongings while she went to get her car.
The other lady also waiting by this time was so fed up she asked the lady and the trolley boy to look after her purchases, an went in search of staff for help. She returned after making a scene and demanding help and finally three staff members appeared to help. However for my mother and sister and the other customer it was too little to late.
I am beyond appauled
I will in no uncertain terms be seeking advice from legal counsel.
My mother’s details are as follows:
X
X
X
X
X
I expect that a written apology be sent to her.
Alex r. Giesige
Goodness - get over it. You mother is obviously not as helpless as she or you would like everyone to believe if she and you sister were able to load the merchandise. Yes, there should have been more assistance available but hey - that's life sometimes. GET OVER IT.
customer service
I received the worst customer service ever at Ikea in Fort Lauderdale. Several customers were trying to exchange unused items in a open original box, and the young lady on the return register stated to all of them, one by one, in a very rude manner, that they were used and no exchange would be done. When the customers started to ask for the manager, they were told that the manager is in a meeting, and will come. However, the manager never came, some 11/2 hours later. Then one customer asked again for a time to speak to the manager. My husband asked another staff in a yellow Ikea shirt with the name Thomas, if he is in a management position. This guy said: "Yes, that's right, and she told you you all cannot return. So leave the f... this store." He actually said this word in front of my children. He almost jumped over the counter, rolling his eyes and balling his fists. I called the police, who arrived and stated, that they have a problem with Ikea employees and that this is not the first time they came out. He talked to customers, who overheard this horrible statement and were also very upset, that a store in the USA have staff working that is completely unprofessional and actually abusive. Finally, the manager came and she reported that this Thomas is loss prevention. The Front Line Managers name is Bernita B. Amarota ([protected]@memo.ikea.com), I received her card. The policemen actually told her that a guy like Thomas is inappropriate for the job.
For the return policy: I don't know, but it's funny. I returned open and used stuff in the past and had no problems. My husband tried to return new stuff and had problems. I arrived and they exchanged. I saw this several times at Ikea. Maybe I should mention that I'm caucasion and my husband black american.
For me, there is a type of conspiracy going on. I leave it to your imagination, what it could be...
I asked to reach another manager in charge to file a complaint, she stated, the only way to complain is by calling the customer complaint hotline [protected]. I asked for the General Manager's name, and she stated that it is Peter Steinweg.
So if you want to be treat badly, go to Ikea. Indeed that's only the case at the Sunrise location. I shopped for years in Europe's Ikeas, and had only great experiences, even at the return stations.
Sad, sad.
Obviously you know how the store should be run, so start your own store and run it right... Lots of people like you who are sharp enough to appreciate fine service will be shopping there!
Really, you thought playing the race card was going to ge empathy towards your situation? The company is extremely diverse so for one to play the race card is just plain sad. Noone cares what race you or your husband are...the reason you were treated the way you were was more than likely the return policy changing.*gasp* sure it may have been unprofessional which would have been a validated arguement but not your race. Yes in the past they were accepting all returns but after it not working out they decided to go a different route.
As for the peple that went shopping at Ikea and are complaining about none wanting to get their packages down for them...it's not an American based company. The employees are there to clean up after the messy customers, make sure things are in stock etc. The workers there are not there to be your personal shoppers and get packages for you hence the flat shopping carts and it being called "self service." I highly doubt a worker refused to help you get a package..everytime I've gone shopping there I've always seen a worker getting a package if it's on the havier side.
My husband and I, both seniors, were treated very badly at Ikea Ft. Lauderdale today. Every member of the staff that we talked to or asked for help was rude and arrogant. We were even told we had to pull out heavy furniture from the shelves ourselves, and were very rude when we asked for help to pull the furniture. We felt so abused that we left everything and left the store without buying anything. They will never see us there again. Customer service with a a bad attitude - not a good idea in this economy, when every retailer needs every customer they can get.
I have worked in the retail industry. I ususally find that when the police are involved it is usually an issue with the conduct, threats or verbiage used by the customer. Employers will handle internal issues on their own. Also the return policy at IKEA is no different than any other retailer. I love IKEA.
The interpretation and misuse by the consumer is usually the issue. Large retailers continue to go out of business or change their return policies to be less flexible due to the overwhelming amount of returns and people taking advantage of it. (ie. Target, Old Navy - changed their policies, K-Mart sold out and Linen's n Things went out of business trying to take everything back, other companies prices are so high they can afford to take things back since the markup is already so high) Which makes it harder on the honest shopper who simply purchace things as they need or want them and only return them for what ever reason but when they are unused or due to a malfunction.
In addition, the race card...the name Camarota is an italian name. If Bernita is black her husband is more than likely caucasion as well. The staff there is also very diverse.
If consumers would just read the return policy before purchasing items that they want to return would help. If you knew the return policy, what was really the issue with the return? Saying no is not rude, it's usually the return is outside of the policy and it is just another situation where customers decide it dosen't matter what the policy is, they just want what they want regardless. Sounds like alot of exageration went into your interpretation of the events.
Theresa
i love your race card comment...it's even funnier that bernita and thomas are also black americans...i feel sorry for the people at ikea who have to deal with people like you...
want to laugh? tom still works there...not laughing? i am.
it always comes back to race...not surprised that this is the route you have decided to take.
it couldnt possibly be that you weren't following the return policy was it?
things to ponder
they have no customer service
Ikea is the most ridiculous company I have ever had the misfortune of dealing with. Their policy is simply not to compensate consumers regardless of their mistreatment. After many trips to pick up defective merchandise and waiting in line-ups for hours to pick up merchandise, I was insulted when the manager offered me a 10$gift card...can you imagine how insulting that is! I was even phoned to come and pick up merchandise only to arrive and find that there was nothing there for me. I have since spent hours on their phone lines trying to seek some kind of justice!
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible experience
First of all, I live 45 minutes away from the Ikea store in Frisco. I shopped there on Saturday with my daughter and we chose a dining room set with 6 chairs, a bedroom set and a computer desk and chair. I intended to have the furniture delivered to our home. We stood in the long cashier line only to be told we should have gone to the other line to have the...
Read full review of IKEA and 4 commentsdon't shop there
I purchased some lights at Ikea USA for about $50.00. I took care to save the receipt and the original package and all the contents. About 10 days after I purchased the light I attempted to return it at the Sunrise Florida store. I was told by the girl at the return counter that I could not return it because I had opened the package.
Immediately I asked to speak to a manager and Kate Murphy the return counter manager came out to talk with me. I told her the item was not for the purpose I had intended and she said that Ikea's return policy says that they only take back unused merchandise. I told her it was indeed unused and that I had merely opened the package. Kate Murphy was so rude about the whole thing it was unbelievable, I had never been treated so badly by a department store in my life. In fact every department store in the USA that I had ever returned something with a receipt I had absolutely no problems. These USA retailers have what is called a no hassle return policy, something IKEA USA knows nothing about.
I continued to argue my point to no avail with Kate Murphy until I began asking for the store manager. When I asked Kate for the manager she told me that she was the manager and there was no one else above her. The first in a series of lies that Ikea USA was about to perpetrate against me. This was starting to become a very negative experience for me and I was not getting anywhere with Kate Murphy so I left the store and figured I would call the store and try to speak with the real manager.
On my way home from the store I called and got a hold of the real store manager Peter. Peter the real manager was indeed at the store on 7/6/08 at 5:30 pm and Kate Murphy was lying to me in an attempt to blow me off. Peter told me that I should have no problem returning the light and apologized for the problems I had then he forwarded me to the customer service liaison Abbey.
Abbey never returned my calls and I finally got in touch with another customer service flunky named Jackie. I explained to Jackie that I had a light that was opened and unused and I needed to return it. Jackie told me that it was no problem just bring the light in and they would take it back. I sent my wife in with the light and the receipt on 7/13/08 and my wife started to receive the same rude blow off treatment from the Ikea USA employees that I had received a week earlier.
They told her the same line of crap about their return policy. They treated her exactly as bad as they had treated me and she was livid about the whole thing. We had the receipt and the item was not used. Kate Murphy and Jackie were laughing in my wife’s face as they were refusing to take the light back.
My wife called me on the cell and I asked her to put Jackie on the phone and Jackie got on the phone and told me that she never said she would take it back, she said that I told her I had furniture to return and that now that she knows that it is a light she can not authorize it. I explained to Jackie that we spoke earlier on the phone and she said it was ok to return the item and now after I had drove 30 miles she was going to flip the script. I asked her for the store manager.
Now I am feeling the same as I had the week before. Being treated like crap by a department store, Treated worse then I had ever been treated before. Lied to again and again by one store manager and another manager...
The point of this story is the extent to which IKEA USA will go to deny taking back and refunding a legitimately purchased and receipted item. The point is that their return policy is one of incredible hassles. They will make your life miserable should you try to return something you bought by mistake,
No other major Department store in the USA treats customers like this should they need to return something. Here in the USA we have what’s called good customer service and IKEA has no clue what that means.
IKEA USA does not care if you have a receipt or if you never used an item they won’t take it back no matter what.
IKEA will not refund your money on anything. No matter what! No matter what they say!
If you don’t want to have the same horrible experience don't shop at IKEA USA. You will be sorry!
The complaint has been investigated and resolved to the customer’s satisfaction.
I would agree on the author's issue with the company's employees and the way they handle customers.I am asking some insights on some mattress so I can compare it to my business. www.sunrisemattress.com
" Lure with $$ and then Sold customers' private information to unknown parties!"
On July 27 2017, IKEA insights community (Hilary is the host) invited me to participate their online survey claiming that a participate will earn a $100 IKEA gift card on email body by filling out some information online. They claim all information will remain strictly confidential. After clicking on the link, participants will get paid by e-card of $100. I have filled out my phone number, availability of day, prefer evening hours to be called, and some other information on that survey. On July 31st, I received an email (headline of that email: Online Market research study-follow up) from Jennifer Frank from Ipso-- third party survey group asking me to pick any day from August 1st to 4th for a 75 minutes interview. I wasn't aware if this person is from east coast or from IKEA or where, I replied with please contact after 5 pm at PST on wed or Thursday. There wasn't any business title or brief introduction on that email. She then replied saying that there is not any schedule after 5 pm eastern at this time, please send me your availability for next week August 7-August 9. Jennifer also wrote " if you participate you will be paid $100 for your time" I was starting sceptical about how reliable is this from Ikea on compensation because Hilary, the host from ikea insights community, stated $100 ikea gift card; while Jennifer said $100 will be paid for the time. I see three different answers here: gift card, e-card, and $100. Such a big corporation how can one says this while the other allow to say different thing! On August 2, I replied to Jennifer that I am available on August 7th to participate the survey. Immediate one minute after I sent out that email, she replied with "we are fully booked for this study." I have emailed Hilary on the same day asking what was happening after being asked for schedule and then everything has gone vanish. I also asked if Jennifer Frank from third party market research group. There is not any solid response from Hilary or ikea insights community team. With the bad attitude from Hilary or the support team ignoring customer, I'd recommend IKEA Corporate please re-train the staff be responsive, honest, business manner. Also please stop luring customers with compensation for private informations and then disappoint customers stating there isn't any study available. With the incident above, the insights team will ruin IKEA business image in the long run not being trustworthy!
I placed an on-line order today for furniture with Ikea. About an hour after the purchase I changed my mind and tried to cancel the transaction. I COULD NOT DO IT. They wouldn't allow it. There is no option on-line to cancel. The only way is to call their 888 phone line and go insane while you listen to their recorded sales pitch and earthy crunchy PSA's on loop for hours (kill me now!). I literally spent hours on hold this morning. When someone (usually very rude) did answer, the response I got was "we are having unusually high call volume today, and you are in the wrong dept anyway so I can't help you. Let me get you over to the right dept." Then more "save the earth" PSA's while on perma-hold for another hour only to be told the same thing yet AGAIN. Gaaaaah! I even tried to get someone from on-line "chat" to help me. No luck. Their only interest and function is to help you place an order so they can get your money. They said to cancel you have to call the 888 number---you know, the one no one will answer. Finally, after hours on perm hold, someone answered (@ 1:30pm) and cancelled my order, but they did not credit my account. So now they have my money and I can't get it back. They tell me it could take up to 7 days. What? It didn't take you 7 days to debit my account though, did it? Nope--- you got that money in minutes when I placed the order. Horrific experience and I still don't have my money back.
Folks, get your furniture (the real stuff--not Ikea junk) at Raymour and Flannigan. That's what I should have done in the first place. While on hold with Ikea, I actually ordered all the furniture I needed from R & F. Lovely, responsive CSR's who facilitated my order by picking up the phone, taking my order, helping with selection and acting like they really wanted my business. I didn't even spend that much more.
You kinda created your own problem here pal. They wouldn't take back a light? BFD. Don't shop there anymore. Its a bit nuts that someone would go to the lengths you did over a light.
DON'T BUY AT IKEA! The cheap turns to be the more expensive talking about IKEA. The worst service I've ever seen. I bought IKEA for many years in Europe with a decent customer service, but since I moved to the USA my experience at IKEA USA it's the worst ever. I bought a lot of furniture by phone because definitely it was impossible to do it online, it was over 3 months ago, and it cost my over $7, 000.00. Today I haven't receive anything, despite the delivery day was two weeks ago. I spent over 4 hours in the phone in three calls for nothing. The service you provide is like the worst trash! Every time I call, you come with a different great idea! "now, two items are not in stock…" or "You have a new order number! Why? Who knows!" Amazing, unvelibeable, illegal! You charged me over 7 thousand dollars for a service I didn't received! All over the world this is TO STEAL! I will keep on writing complaints in all walls, blogs, Facebook, twitter while a wait on the phone! If you want to save money and time, forget about IKEA! Guadalupe Moreno Toscano.
Does anybody have the legal department number for Ikea? They charged me twice for the same order, second order never arrived and they refuse to answer my emails from customer services. I am suing their ###. thieves
I have a severe complain to make about your managers, Debbie and Greg, in the store Elizabeth, New Jersey.
Not are they just unfriendly but most inappropriate for the position of a manager as they are not capable of talking in a logical manner.
I bought along with other stuff a wardrobe from ikea elizabeth with the help of an Ikea agent, exactly telling her what i want. She selected the wrong frame size of the wardrobe, not matching with the doors, which we were unaware of. The order was delivered, the assembly done, that is when we realized that the doors are bigger than the frame.
Calling the store to get a replacement and assembly done of the new cabinet as well, since it was not our mistake that the wrong frame was delivered but also that I had to pay the person who did the assembly regardless of the frame size, I was not let being talked and was told: " You get delivered what you pay for" repeatedly to that extend that Debbie couldn't solve the problem and was utmost impolite threatening to hang up the phone. And she hung up the phone … really? I was never insulted like that before … also I can only pay what I am told to. If you are agent does the mistake you have to take the responsibility. To that question she replies "no" and says "You get delivered what you pay for" ! Huhhhhh?
Do not shop at IKEA especially if you must use their delivery service. We renovated our house and bought a large mirror that weighs 66lbs. We paid IKEA to have it delivered. The delivery company informed us they would come between 5 and 9pm. The truck came one hour before, luckily we were home ahead of the scheduled time.. The driver never came out of the truck and one guy carried the heavy mirror. He rudely told us to hurry because he had another three deliveries to make.. Never paid attention and carelessly scratched and ruined all our newly painted walls and ceiling. We signed the delivery form and he refused to give us a copy of our document.
Such a goody-goody world saving attitude is just a smoke screen for unbridled greed at IKEA.
The store will NEVER call any back. Their installation contractors are just as bad and do not call you back.
DIRTY LITTLE SECRET: employees and outside contractors are instructed to run the customer around the block for 90 days then when that conveniently exceeds the 'return policy window', you will be told that you own it and have to get out of the store unless you want to buy something else.
This is rip-off city. By these sheister methods, IKEA gives car-jackers and pornographers a bad name. Once you go in there, you are treated like a jerk!
DIS-GRUNDTALED - The Light That Doesn't Work
I have had many horrible experiences with Ikea over the years, including ordering office furniture and receiving the wrong merchandise and being kept in the store for 3 hours trying to get a refund on an item that they rung up incorrectly. But this last one takes the cake.
I purchased a set of 4 lights for over my wardrobe. When I got home, I found out that it required additional cords and device to connect them. But the kicker is that it requires that you change the lightbulb with a little suction cup. I tried and I tried, but I could not get the suction cup turn with the bulb. Despite being securely suctioned to the bulb, it came off every time. Thinking that perhaps just that bulb was stuck, I tried it with another GRUNDTAL light, but that did not work either.
This product, the GRUNDTAL light DOES NOT WORK.
DO NOT BUY IT. It is includible how IKEA is able to get away with selling this product that does not work.
malm base and sulton fjordgard mattress - the worst
Do not make the same mistake that I made by purchasing this junk from IKEA (which I think is Swedish for uncomfortable), cost about a grand with delivery. The slatted base with that beam down the middle flexes in such a way that it puts pressure on the mid section of the body causing you to wake up with sore hips. The mattress is extremely hard and I have been unable to completely relax and get a decent night’s sleep on it. This combination feels like a worn out spring mattress, which is what this bed just replaced. The staff at IKEA seemed to know little or nothing about the product they are selling and were not helpful at all (I think I get it now, the sales person just stared at me as if to communicate “you’re stupid for buying this”). I bought this combination after seeing it displayed at the store. I did lay on it but the real test is sleeping on it. I spent more money purchasing a memory foam topper, now I’m into this fiasco for about $1100 and still sleep better on my couch. It’s a little better but the flexing issue still causes pain on the hips, by the way I’m a 5’10”, 155lb. male, pretty average. After trial and error I found a couple of books from my book case that limit the flex of the base to the point that it feels like cheap motel mattress. It suffices to say that next week I’ll be testing out the return policy at IKEA. I’m not sure if their delivery service picks up, so I may have to rent a truck take it all back.
The complaint has been investigated and resolved to the customer’s satisfaction.
I just moved into a condo and wanted to buy a new bed + mattress as part of the move. A little background, I definitely prefer firm mattresses and I'm a stomach sleeper. I went to Ikea to try out all the mattresses over a 2 week period (in the store) I kept coming back to the Fjordgard. I also wanted a sexy platform bed so I purchased the Malm.
Long story short I love my bed. Mattresses are definitely subjective so my preferences may not match someone else but for me this was a perfect combo. The Malm is rock solid and the mattress provides the support I needed. The mattress does not move around and I've had no problems with the slats.
If you have different sleep patterns or are super picky this might not be the best combo for you. As for me I could sleep on a wooden floor if I have to, it's actually plush mattresses that cause me the most back pain.
Mistake? I recently purchased this exact combination (Malm & Fjordgard) and find it extremely comfortable. Additionally, my chronic back pain was alleviated after just one night on this mattress.
Why this angry, bitter wanker of a poster (TC) has posted this complaint on multiple boards is beyond me. Choosing a mattress is purely subjective and requires a bit of research and testing before buying. Ikea has a 90 trial period for all mattresses. That's 3 months, TC. Blame the "fiasco" on yourself, TC. Stop wasting time complaining and get a life.
buyer, beware
My husband and I purchased several items from Ikea and one of them was a bed. We then paid to have it delivered to our home.
When we went to assemble to bed we discovered the mid beam had not been delivered and without this beam the bed was not usable. I called the store we made the purchase at and explained the situation hoping we could just come and pick up the missing part.
The customer service rep that I spoke to informed me that we would have to purchase the part again even though we had the receipt proving that we had paid for it already ! When I asked to speak to a manager I was informed there was no one available and if I wanted to leave my name and number I would be called back but it would be at least a 48 hour wait and the manager would only tell me what the customer service person had already said.
My husband drove down to the store (a forty minute drive) and even then he was still refused the part unless he paid for it again!
I work in retail myself and understand the importance of quality customer service and I can safely say my experience with Ikea is definitely the worst I have ever had !
I will not be doing any further business with Ikea and I would like to warn everyone else out there, if you do choose to shop at Ikea BUYER BEWARE !
The complaint has been investigated and resolved to the customer’s satisfaction.
I have a similar experience. I bought 2 beds from the Covina CA. An employee retrieved the beds from the self serve area for me as I only have use of one of my hands. He "forgot" the midbeams. I drove them to my home in Missouri. When I assembled the beds they are both worthless without that one part. I called customer service and was promptly made to feel stupid for not picking up those parts. Then I was told I had to buy the items and pay for handling but not shipping. The website clearly states this midbeam is included in the price of the beds.
Ikea has the the "we have your money so you can kiss our ###" attitude. The jerk customer service person asked me if she could do anything else for me. She wouldn't give me money to drive 40 mile round trip to the hardware store to buy something to hold the mattress off the floor. Then she told me to have a fantastic day. Felt like a hard slap in the face. Not a nice feeling after I spent over a grand in their store.
no response
I purchased a kitchen from ikea in 2005 I saved up and paid all my money on a new kitchen. In 2006 it started to fall apart the finishes came away from the wood.
I have tried calling and going to the store and not once did i get a response i now have a kitchen which is falling apart and need to save for a new one again and when i purchased it, it was suppose to have a ten year guarantee.
ikea credit card is a drama!
I am new to IKEA credit card my 1st payment was due 1/4/07 and I made payment over the phone 1/3/2007. Not only they charge you $10.00 to make the payment BUT I get a phone call 1/18/07 from Ikea saying I have a past due balance! So I go online to view my account and they charged me $29.00 late fee.
So I called customer service and they say they never got the payment! I respond to them I made the payment over the phone on 1/3 and they say oh yeah but we couldn't withdraw the money and they make it clear that it was NOT because there were no funds but maybe because they got the information WRONG! Which is not my fault! The person couldn't even tell me why and wont waive the $29.00 LATE FEE! and was SO RUDE! I wouldn't recommend getting this card to anyone if you are going to go through this drama! So by the time you add all of their late fess and over the phone fees you will be paying twice as much for something that was supposed to be affordable when you could use all this money to probably buy more items from their store! BEWARE!
The complaint has been investigated and resolved to the customer’s satisfaction.
First off, I've never had any problems when the credit card was available.
Second, Ikea does not provide the credit, it is a bank... in most cases it was GE Money.
Third, credit card payments that are being paid via electronic check, usually take about 3 business days to clear... So even if you pay the night before, it will still take 3 days to clear.
I always pay my credit cards, 2 weeks before the due date. Never had a problem.
Learn to read the terms and agreements, it says a lot in that tiny print...
I hope the credit card comes back... hopefully not through GE Money...
LOL you people are ###ed. If you're unsure how a credit card works, do not sign-up for one.
I work for a company that also has a credit line through GE money and I completely understand the issues I'm reading. I started researching the IKEA credit card because I need to furnish a new townhouse in a small amount of time and thought it might be helpful for the bigger purchases, but I was skeptical when I saw GE money's name slapped on the website. I'm certainly glad I kept reading. I deal with the issues at my company day in and day out with GE money and it's good to know it's not just us. They are the KINGS of screwing people out of money and sadly, whatever company uses them just continues to make themselves look bad because they leave the associates to deal with the customers who are upset that their promotions are not being honored.
I probably wouldn't have added to the complaints and angry rants if it hadn't been for the sympathy I feel for IKEA in these situations. GE Money gives NO power to the companies that utilize their services. NONE. It's ridiculous. There is literally nothing that IKEA could do for their customers except make payments, adjust payments, and make a quick call to GE Money during an issue, only to be told "no" to whatever question they were asking.
I just had to put my 2 cents in. Blame GE Money. They're the sharks in this situation.
I went to IKEA to use my credit account only to be told after ringing up all my items that the Ikea credit card no longer existed! IKEA nor GE Money never sent out mail or email notifications. Then I looked at my account online to discover that not only did the lower my credit limit (which affects your credit score) but they had in big bold red letters that the card was no longer with no explanations as to why. GE Money is a terrible company and IKEA behaved very unprofessionally.
which credit bureau does the ikea credit card check?
WOW! I am so annoyed with the comment posted by 22384tb! We signed up for the credit card September 14, 2009 with the promotion of 12 months no interest on purchases of $1000 or more. We did get the PROOF of this promotion and it said that it was good thru Sept 20, 2009 and it was NOT EASY TO RESOLVE! Each month we got our bill I called in saying they were charging interest and each month they said they would fix and credit the interest back! On the 3rd and 4th month I spoke to the supervisors and they assured us that they would have it fixed. But then we got a letter after the 4th call, from the promotions department, saying that they were not able to fix it! I called again...of course could not get the same supervisor even though she said she could be reach if we gave her ID, but that didn't help. I explained many, many times that I had IKEA's "buckslip" (which is what gives the financing terms) in my hand and that they would HAVE TO honor that but they just said that their promotions department said NO therefore nothing could be done. I called the Ikea store and spoke to 2 managers but the both said they had nothing to do with the credit card company, therefore they can' t make them follow their POSTED PROMOTION! Finally, I had to contact the Better Business Bureau. Just yesterday we got a letter saying they will change our promotion to zero %, like it was supposed to be but we still have to fight to get our back interest credited!
So, having the proof stilllllll doesn't mean that you aren't going to have to fight like hell to make them honor their own promotion!
DO NOT GET THIS CREDIT CARD!
Just a thought... maybe the people above should actually READ what they are signing BEFORE they get the IKEA credit card. That way, they would be better informed of the EXACT terms and conditions! The problems stated about could be easily resolved that way and/or by holding onto the documents they had signed and using them as proof. Also, it is not someone else's fault that you cannot make a payment on time. It is not the company's problem to change the date of your payment so that it more convenient for you. It is a BUSINESS. If you REALLY don't have the money... maybe you shouldn't be buying furniture. I came on here looking to see what people were saying about this credit card as I will soon be getting one. Some of the excuses are actually funny. You guys blame everyone else except your own mistakes that you made in not reading the fine print and/or being pro-active and asking specific questions about the terms and conditions of the contract. It's the same thing as when you are buying a house, opening a bank account, getting another credit card, etc.
Simple... Take some ownership/responsibility and use it as a learning experience of how to look out for yourselves better.
That's all.
In June of 2009, I opened an Ikea credit card account. I was told the terms would be 9 mos/ no interest if I spent $1000 or more. I spent $1200.
However...the credit card company said the terms were 3 months no interest. I did not catch that I was paying interest until the 5th payment. Because I did not pay off the account within three months, I was charged back interest to the original payment...at a high 21% interest rate.
The credit card company said to call Ikea, and that if Ikea could document that they had that deal, they would credit back the interest and honor that arrangement. When I called Ikea...no one had ever heard of that deal.
I am not stupid. I am working on a doctoral degree and was at Ikea with another high level person. We are credit conscious, and there is no way either of us would have agreed to 3 mos no interest because we could not pay off 1200 in 3 months.
I don't know what happened. It's hard to believe that we were lied to. Perhaps we were just "helped" by a clueless sales associate...but the result is that I was hit with high interest and now have to pay off the bill in full to prevent further interest from accruing, or settle for this crappy deal.
I would have to say Ikea was at fault here for not giving us correct information or knowing the true sales terms for their credit cards. I definitely feel ripped off and angry...Make sure you get whatever they tell you in writing. If I could have produced that written agreement I could have forced the credit company to honor the deal that I was sold.
Wow...I should have realized the minute I bought something from IKEA that was inexpensive that I'd be paying for inexpensive or crappy customer service. I made my payment the day it was due, but it didn't post until the next day. Both representatives I spoke to yelled at me and told me I was wrong when I told them I have an email showing the date/time of payment. They cut the late fee in half...they were so generous...they met me "half way". Oh please. I can't wait until this is paid off, then I am closing this account.
i have perfect credit, i bought a no payments no interest sofa, 1 yr later when i went to pay the balance in full ikea had added a $100 insurance bill to the balance, i battled w them threatened them w legal action and it was removed. next problem they would change the monthly payment due date each month, i missed it got slammed $39 each time, this month i pay off the card and CANCEL it. i was going to buy ome $4000 of furniture but now i'll go elsewhere... DO NOT GET A IKEA CHARGE, ITS BAD NEWS.
they are simply not honest at their credit dept in INDIA or AFGHANISTAN
i really like IKEA but their credit dept is bad news, dont invite problems by accepting their credit card and get your credit rating ruined
purse stolen in ikea, then kicked out of the store!
I went shopping at the IKEA store in Schaumburg, Illinois and my purse was stolen out of my cart. All I was left with was my cell phone.
I lost my money, cards, and my only set of apartment keys and car keys. I had only one set of both of these keys because I had just moved and was shopping for my new apartment, and I had recently bought a used car. The management was tepid at best at helping me, they would not show me video footage, nor did they care if I had a ride home. While waiting for a tow truck and trying to arrange a ride home and a place to stay( I live 20 miles away, not so easy) I was told by Joe in Loss Prevention that I must leave the store. I explained to him what had happened to me, and I was given 1 - 3 hours to wait for a tow truck to get my car towed to a place to get new keys made for my car. I was told I could not wait anywhere else in the store (employee entrance, or vestibule) and that if I did not leave voluntarily, I would be escorted out by security. He said he was only following store policy. I was distraught by this, and I left on my own after more arguing. I had a thin coat, no gloves or hat and it was 30 degrees out. All of my outdoor clothing was left in my locked car. I was put in danger by IKEA by being forced to wait alone in a cold dark abandoned parking lot.
IKEA is not prepared or willing to help people on a human level, only prepared to deal with their bottom line, which is too low. I am not surprised to her from others that their customer service in infamously horrible.
I wrote a letter of complaint to the IKEA customer relations headquarters, and about 3 weeks later I was called by the security manager at IKEA Schaumburg. He asked for more information about the situation. He said the situation could have been dealt with better, but did not say how.
He offered me a $50 gift card, when this whole fiasco cost me $700+. Anyways, I do not want to go back there, and I would rather tell my story in public forums to show how horrible their customer service is!
The complaint has been investigated and resolved to the customer’s satisfaction.
it started out bad, but ended up good!
Last winter I went to my local Ikea and purchased a dining room set, a table and four chairs. Since I own a compact car, I had a friend take time to bring his truck and help me out.
I picked out the ones I wanted in the showroom, got a salesperson to help me, pointed out which ones I wanted and had him print up a receipt for it (it was one of those Ikeas that has a warehouse across the street where you pick up some things). I paid at the register, and with receipt in hand, went to pick up the box. I double-checked the box number with the number on the receipt, just to be sure and they matched so I figured I was golden.
We got them back to my place and unloaded, and he headed home. It was getting pretty late but I decided to assemble some of it that night and when I opened the dining room table box, guess what? Wrong table. It didn't match the chairs in color. It wasn't even close. Although the numbers on the receipt and box matched, the salesperson had entered in the wrong number into the computer in the first place. It was a similar model but different color (rather hideous in my opinion). I knew that Ikea delivered so I called their customer service number thinking I could have them, next time they were in the area, do a quick swap. After all, it was their mistake, and getting access to my friend's truck again was out of the question for at least 2 weeks.
When I finally got on the line with a real person, I explained about the mix-up and requested that they do a swap with one of their delivery trucks. The guy on the other end of the line gave me a very hard time. He said that I should have checked the box numbers before leaving. I explained I HAD checked the box numbers and that the salesperson had entered in the wrong number into the computer in the first place (it was only off by a few digits).
Therefore, the only way for me to verify that the table was the correct color would have been to tear open the box right there in the warehouse. He said, "This is your fault. If that is what is necessary to verify then that's what you should have done. This is not our problem."
I about blew a gasket. What kind of company says "It's your fault we made a mistake"?. So, I asked to speak to his manager and was placed on hold for about 20 minutes. Finally, the manager came on the line and I was still fuming. I explained the situation to her and she very calmly said, "We'll have a truck in your area in 3 days, and we can swap the tables then. Is that ok?" I calmed down a lot and said, "Yeah that'd be great. That's exactly what I wanted in the first place." She said, "Well you still sound pretty angry about this whole situation."
I explained, "It's not the fact that your salesperson made a mistake. That happens and I completely understand it. That's not a big deal. The problem was your employee who I was just talking to told me that this entire situation was my fault." The phone was silent for several seconds and then she said, very icily I might add, "He said WHAT?"
She apologized profusely for that employee's behavior and I'm guessing someone got severely reprimanded that night, maybe even fired. I hope he didn't lose his job, but to be honest, if he did, he brought it on himself.
While the experience started out negative, it turned very positive at the end and this is a big compliment to the fact that, even though some of its employees may be surly from time to time, the manager I dealt with is clearly very good at what she does and extremely helpful. I only wish I remembered to get her name so that I could write a letter to the company to commend her.
The complaint has been investigated and resolved to the customer’s satisfaction.
Veterans Day Free Meals not honored at the Costa Mesa location.
Its listed on all military sites and IKEA, that there would be a free meal from November 10 to 12, 2023!
Some Folks offered to buy me a meal to show me appreciation for my 22 years of service!
So on October 8th I order something and never got a refund how can I get my money back.
Have ordered 02 parcels:-
1.) 121 pieces kitchen utensils
2.) 15 piece elegant kitchen ware.
Screen shots attached..
Order is displayed delivered.
No calls or emails received.
And the item is not delivered.
Address is correct.
I drove to ikea on 06/21/2023, because the bookshelf I wanted to purchase was in stock in the store on the website, was in stock in the store computer, but wasn’t on the shelf and nobody in store knew how to locate it.
I was charged 3 times for a item today at store.
I have been trying to call the number . There is no one to contact.
I have sent email
Very bad experience at billing charged 5580 rs extra at Bangalore IKEA
This website shows IKEA logo on its website.
Please check!
https://www.indyoo.store/
My home has an IKEA DOMSJO double-bowl, farmhouse sink (white). The sink cracked and now is leaking water from underneath. The granite was specially cut for the sink and there are NO options for like-for-like replacements, without custom making a kitchen sink or replacing the granite.
I am at the IKEA in Thessaloniki. On the website today is one of the Sundays listed as the store being open. Yet it is NOT. There a lot of people here waiting as well. This discrepancy is NOT appropriate or appreciated
Store location in Thessaloniki was supposed to be open today based on the company website yet they are not . There are people here waiting.
Product not delivered on the Home delivery Part
302.145.04 KOMPL hng dd 4stk. 3 250,00 25 % 750,00
IKEA Reviews 0
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About IKEA
One of the key factors that have contributed to Ikea's success is its unique business model. The company designs its products in-house and works directly with manufacturers to produce them at a low cost. This allows Ikea to offer its products at a lower price point than its competitors, making it accessible to a wider range of customers.
Another aspect that sets Ikea apart is its commitment to sustainability. The company has implemented several initiatives to reduce its environmental impact, such as using renewable energy sources, reducing waste, and promoting recycling. Ikea also offers a range of eco-friendly products, such as furniture made from sustainable materials and energy-efficient appliances.
In addition to its products, Ikea is also known for its innovative store design. The stores are designed to be a one-stop-shop for customers, with everything from furniture to food available under one roof. The stores are also designed to be interactive, with displays and showrooms that allow customers to visualize how the products will look in their homes.
Overall, Ikea has become a global leader in the furniture and home accessories industry, thanks to its unique business model, commitment to sustainability, and innovative store design. The company continues to expand its operations and product offerings, while maintaining its focus on affordability, functionality, and sustainability.
Here is a guide on how to file a complaint with IKEA on ComplaintsBoard.com:
1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with IKEA in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with IKEA, including key areas to mention, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.
5. Attaching supporting documents: Remember to attach any additional supporting documents but avoid including sensitive personal data.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Follow these steps to effectively file a complaint with IKEA on ComplaintsBoard.com.
Overview of IKEA complaint handling
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IKEA Contacts
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100Click up if you have successfully reached IKEA by calling +43 800 081 100 phone number 5 5 users reported that they have successfully reached IKEA by calling +43 800 081 100 phone number Click down if you have unsuccessfully reached IKEA by calling +43 800 081 100 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +43 800 081 100 phone number100%Confidence scoreAustria+32 27 191 922+32 27 191 922Click up if you have successfully reached IKEA by calling +32 27 191 922 phone number 1 1 users reported that they have successfully reached IKEA by calling +32 27 191 922 phone number Click down if you have unsuccessfully reached IKEA by calling +32 27 191 922 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +32 27 191 922 phone number100%Confidence scoreBelgium+45 70 150 909+45 70 150 909Click up if you have successfully reached IKEA by calling +45 70 150 909 phone number 1 1 users reported that they have successfully 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0 users reported that they have UNsuccessfully reached IKEA by calling +33 969 362 006 phone number100%Confidence scoreFrance+49 61 929 399 999+49 61 929 399 999Click up if you have successfully reached IKEA by calling +49 61 929 399 999 phone number 2 2 users reported that they have successfully reached IKEA by calling +49 61 929 399 999 phone number Click down if you have unsuccessfully reached IKEA by calling +49 61 929 399 999 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +49 61 929 399 999 phone number100%Confidence scoreGermany+353 15 413 300+353 15 413 300Click up if you have successfully reached IKEA by calling +353 15 413 300 phone number 2 2 users reported that they have successfully reached IKEA by calling +353 15 413 300 phone number Click down if you have unsuccessfully reached IKEA by calling +353 15 413 300 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +353 15 413 300 phone number100%Confidence scoreIreland+39 278 629 900+39 278 629 900Click up if you have successfully reached IKEA by calling +39 278 629 900 phone number 2 2 users reported that they have successfully reached IKEA by calling +39 278 629 900 phone number Click down if you have unsuccessfully reached IKEA by calling +39 278 629 900 phone number 2 2 users reported that they have UNsuccessfully reached IKEA by calling +39 278 629 900 phone numberItaly+47 91 502 340+47 91 502 340Click up if you have successfully reached IKEA by calling +47 91 502 340 phone number 1 1 users reported that they have successfully reached IKEA by calling +47 91 502 340 phone number Click down if you have unsuccessfully reached IKEA by calling +47 91 502 340 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +47 91 502 340 phone number100%Confidence scoreNorway+48 222 750 000+48 222 750 000Click up if you have successfully reached IKEA by calling +48 222 750 000 phone number 2 2 users reported that they have successfully reached IKEA by calling +48 222 750 000 phone number Click down if you have unsuccessfully reached IKEA by calling +48 222 750 000 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +48 222 750 000 phone number100%Confidence scorePoland+351 800 203 020+351 800 203 020Click up if you have successfully reached IKEA by calling +351 800 203 020 phone number 2 2 users reported that they have successfully reached IKEA by calling +351 800 203 020 phone number Click down if you have unsuccessfully reached IKEA by calling +351 800 203 020 phone number 2 2 users reported that they have UNsuccessfully reached IKEA by calling +351 800 203 020 phone numberPortugal+34 900 400 922+34 900 400 922Click up if you have successfully reached IKEA by calling +34 900 400 922 phone number 1 1 users reported that they have successfully reached IKEA by calling +34 900 400 922 phone number Click down if you have unsuccessfully reached IKEA by calling +34 900 400 922 phone number 1 1 users reported that they have UNsuccessfully reached IKEA by calling +34 900 400 922 phone numberSpain+46 775 700 500+46 775 700 500Click up if you have successfully reached IKEA by calling +46 775 700 500 phone number 2 2 users reported that they have successfully reached IKEA by calling +46 775 700 500 phone number Click down if you have unsuccessfully reached IKEA by calling +46 775 700 500 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +46 775 700 500 phone number100%Confidence scoreSweden+41 848 801 100+41 848 801 100Click up if you have successfully reached IKEA by calling +41 848 801 100 phone number 1 1 users reported that they have successfully reached IKEA by calling +41 848 801 100 phone number Click down if you have unsuccessfully reached IKEA by calling +41 848 801 100 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +41 848 801 100 phone number100%Confidence scoreSwitzerland+86 400 800 2345+86 400 800 2345Click up if you have successfully reached IKEA by calling +86 400 800 2345 phone number 1 1 users reported that they have successfully reached IKEA by calling +86 400 800 2345 phone number Click down if you have unsuccessfully reached IKEA by calling +86 400 800 2345 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +86 400 800 2345 phone number100%Confidence scoreChina+852 31 250 888+852 31 250 888Click up if you have successfully reached IKEA by calling +852 31 250 888 phone number 1 1 users reported that they have successfully reached IKEA by calling +852 31 250 888 phone number Click down if you have unsuccessfully reached IKEA by calling +852 31 250 888 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +852 31 250 888 phone number100%Confidence scoreHong Kong+81 570 013 900+81 570 013 900Click up if you have successfully reached IKEA by calling +81 570 013 900 phone number 1 1 users reported that they have successfully reached IKEA by calling +81 570 013 900 phone number Click down if you have unsuccessfully reached IKEA by calling +81 570 013 900 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +81 570 013 900 phone number100%Confidence scoreJapan+966 920 004 532+966 920 004 532Click up if you have successfully reached IKEA by calling +966 920 004 532 phone number 1 1 users reported that they have successfully reached IKEA by calling +966 920 004 532 phone number Click down if you have unsuccessfully reached IKEA by calling +966 920 004 532 phone number 4 4 users reported that they have UNsuccessfully reached IKEA by calling +966 920 004 532 phone numberSaudi Arabia+65 67 866 868+65 67 866 868Click up if you have successfully reached IKEA by calling +65 67 866 868 phone number 1 1 users reported that they have successfully reached IKEA by calling +65 67 866 868 phone number Click down if you have unsuccessfully reached IKEA by calling +65 67 866 868 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +65 67 866 868 phone number100%Confidence scoreSingapore+82 16 704 532+82 16 704 532Click up if you have successfully reached IKEA by calling +82 16 704 532 phone number 1 1 users reported that they have successfully reached IKEA by calling +82 16 704 532 phone number Click down if you have unsuccessfully reached IKEA by calling +82 16 704 532 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +82 16 704 532 phone number100%Confidence scoreSouth Korea+886 412 8869+886 412 8869Click up if you have successfully reached IKEA by calling +886 412 8869 phone number 1 1 users reported that they have successfully reached IKEA by calling +886 412 8869 phone number Click down if you have unsuccessfully reached IKEA by calling +886 412 8869 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +886 412 8869 phone number100%Confidence scoreTaiwan+66 27 087 999+66 27 087 999Click up if you have successfully reached IKEA by calling +66 27 087 999 phone number 2 2 users reported that they have successfully reached IKEA by calling +66 27 087 999 phone number Click down if you have unsuccessfully reached IKEA by calling +66 27 087 999 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +66 27 087 999 phone number100%Confidence scoreThailand+1 (815) 592-4247+1 (815) 592-4247Click up if you have successfully reached IKEA by calling +1 (815) 592-4247 phone number 0 0 users reported that they have successfully reached IKEA by calling +1 (815) 592-4247 phone number Click down if you have unsuccessfully reached IKEA by calling +1 (815) 592-4247 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +1 (815) 592-4247 phone number+1 (647) 746-4611+1 (647) 746-4611Click up if you have successfully reached IKEA by calling +1 (647) 746-4611 phone number 0 0 users reported that they have successfully reached IKEA by calling +1 (647) 746-4611 phone number Click down if you have unsuccessfully reached IKEA by calling +1 (647) 746-4611 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +1 (647) 746-4611 phone numberMarketing Communications Specialist Jordan+1 416 646 8182 ext:2305+1 416 646 8182 ext:2305Click up if you have successfully reached IKEA by calling +1 416 646 8182 ext:2305 phone number 0 0 users reported that they have successfully reached IKEA by calling +1 416 646 8182 ext:2305 phone number Click down if you have unsuccessfully reached IKEA by calling +1 416 646 8182 ext:2305 phone number 0 0 users reported that they have UNsuccessfully reached IKEA by calling +1 416 646 8182 ext:2305 phone numberNational Public Relations Specialist
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IKEA emailsfeedback@ikea.se100%Confidence score: 100%Supportdata.privacy@inter.ikea.com100%Confidence score: 100%
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IKEA addressOlof Palmestraat 1, 2616 LN, Delft, Netherlands
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 28, 2024
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