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CB Furniture Stores IKEA Delivery 1550 0806 925 939
IKEA

IKEA review: Delivery 1550 0806 925 939

B
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8:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

My package was scheduled for delivery on November 27th, and I dedicated my day to being at home in anticipation. However, the delivery driver failed to ring my flat and, after capturing an image of the incorrect side of the building (without the bell), departed. This resulted in a wasted day. I promptly lodged a complaint with DPD, providing a detailed account of the issue, and received assurances that such a situation would not recur.

Despite this assurance, I rescheduled the delivery for the following day, November 28th, with the expectation that all necessary information would be communicated. Unfortunately, the exact same problem occurred, leading to another day of work missed. The information was not transmitted, despite the earlier guarantee that this issue had been addressed.

In light of these repeated setbacks, I have now rescheduled the delivery for the 29th. However, given the previous experiences, I am not optimistic that the situation will improve.

This marks three consecutive days wasted, and I believe it is reasonable to expect a sense of responsibility on your part, as well as compensation for the time and inconvenience caused by these delivery issues.

Claimed loss: it will be 3 half-day

Desired outcome: 3 x £50=> £150

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