Big Lots
Reviews and Complaints

As an expert in the category of the reviewed business, I've analyzed the reviews from various customers about Big Lots. It's evident that opinions are divided, with some customers expressing satisfaction with the deals and products, while others have faced challenges with customer service and product quality. The reviews highlight issues such as incorrect pricing, delivery problems, and unsatisfactory interactions with staff. Potential customers should approach shopping at Big Lots with caution, considering the mixed feedback provided by customers.

After being transferred and given 6 different numbers to call I finally spoke with a human that told me he was sending a email that would take 30 minutes to receive to begin the process PROCESS There wasn't a process of you receiving my money Wait here's the BEST PART THEY HAVE A PIC OF THE DELIVERY ON THE WRONG PORCH Question: Are You Smarter Than A 5th Grader? What CREDENTIALS were required to achieve employment? Nevermind... Just Kindly Refund My Money Thanks

I purchased a Hoover Windtunnel and within the week the motor burned out. Talked to a young man in the Independence, MO Noland Rd Store and he was most helpful, polite and well informed. I returned the vacuum with no hassle and am very pleased with the way the store handled this. Each visit to the store I was surrounded by nice, well groomed, courteous employees and they did everything to make my shopping pleasant. I do not think this is the "ordinary" way people are treated in most retail stores. A big thank you to "Mike", the manager, and the employees for this excellent service. In addition the store was very clean and well organized.
Catherine J.

I was at the Dalton, GA Big Lots on September 11th shopping for book shelves for my Mother's home and Ms. Jeanne Flener went out of her way to help my sister and me as we shopped. There were several shelving units on sale that day, and the one that we wanted was not marked. She not only tracked down the sale price, but lifted the bulky item into the cart for us and double checked with the cashier to be sure it rang up at the sale price, (it was buy one, get one half price). Her genuine kindness and attention to detail is not something I would have expected from a discount store, but was pleasantly surprised to find. Thanks again Jeanne, your the best! Kristin Moran

I purchased a $500 couch for the youth room at my church. I decided to purchase the coverage plan for $54.99 since the kids would probably give it some tough use. Big Lots is not the problem; it's the warranty company. It's been a nightmare trying to get it "registered!" It said you could do it online... nope, gave me an error message every time. Calling ***770 got me no where also! Big Lots customer service sent me to Warrentech and I've conversed through email. They keep telling me that the pictures of the receipts I'm sending them are incorrect. My advice on buying cheap furniture is to skip that coverage plan if you want to save yourself a lot of frustration!

Bought a bedframe And memory foam mattress, The bedframe is stylish and great Sturdy quality, The memory foam mattress was a bit pricey but cheaper than others, it is awesome Super comfy, I see a lot of bad reviews on the furniture but to be honest the wood furniture from big lots It's low-quality that's why it's so cheap and you can see it for yourself at the store you just Gotta be the judge of what you buy by examining it, do you want good quality furniture you would have to pay thousands of dollars at a furniture store that will solve your problem, Need furniture for a few years then big lots your store just don't expect it to last more than five years on every day use.

I just got off the phone after speaking with [protected]@ Big Lots in Statesville, NC. I'm fairly new to the area but have stopped at this store several times and I have always been waited on by Lori. Her service was always quick, friendly and curtious. Even when she had another customer she said she would be just a few min. Or she'd call someone else to help me. I knew from my first encounter, she was worth the wait. Even while she was helping the customer I could tell that she really knew what she was doing, was well trained and had a genuine caring, helping and respectful nature. Lori would answer all your questions plus give extra info about the furniture and ads going on and how to get the best price. She was also good at requesting some item I might like to accessorize without sounding pushy. She has been a joy to work with and speak with. Lori is a great asset to your company and I would love for her to be recognized for her great work and great customer care. Thank you, Judi Hopper

I just had the worst experience with BigLots! I ordered a total of 17 items on their online system and was charged for all of them. I was happy with the purchase until the next day when I started receiving multiple small charges from BigLots on my credit card. By the second day, I had four new charges from BigLots, one for the full purchase and four smaller charges for about $25.00 on top of the full payment of $70.00, totaling $95.00. When I called BigLots, they said that this is their normal practice. I couldn't believe it! They were charging my credit card without my permission and overcharging me twice for the same items.

To make matters worse, my credit card company charges for each transaction, so I expected only one charge. But at the end of day five, I had a total of seven charges from my credit card company, and I was charged over $100.00 for $70.00 worth of merchandise. This is a scam, and BigLots should be up for criminal charges for unauthorized charges on my credit card.

But wait, it gets even worse! Today, at the end of day five, I received an email from BigLots canceling 12 of my 17 items. It turns out they never had 12 of the 17 items I ordered on day one. How can you order on day one and not have the items in stock? It should have warned or canceled those items when I was ordering. This is by far the worst experience I've ever had with an ordering system, and it's all because of BigLots.

At the end of day five, I only have five items that should have cost me no more than $20.00, but right now, I have charges that are costing me around $115.00. I will NEVER, EVER deal with BigLots again. Now I have to do all the work to get my money back. The correct amount of stars for BigLots is -5.

I went to BigLots! on Friday, 4/27/2018, to buy beds for my grandkids. I couldn't get the mattresses I needed at the Centerville store, so I went to this one. I was greeted right away, which was a nice change from the other store. Caleb helped me out and was really professional. He was also able to help other people who were looking for furniture at the same time.

I was having trouble deciding between two beds, but Caleb gave me all the information I needed to make the right choice. He even called the company to set up delivery and assembly. They said they could deliver the next day, but they couldn't assemble the beds until next week. Caleb offered to come back on Monday or Tuesday to put the beds together for me at no extra cost.

I wanted to thank him for his kindness, but he wouldn't accept any compensation. It's rare to find someone who is so courteous and professional these days. I just wanted to let everyone know how grateful I am for Caleb's help. He really went above and beyond to make sure I was happy with my purchase. I hope BigLots! recognizes him as an employee who truly cares about his customers and does his job with excellence.

So, I bought a couch and loveseat from BigLots! on January 1st, 2021. The confirmation email said that I would be contacted within 7-15 days for delivery. But, on January 17th, I still hadn't heard anything from them. So, I called them up and the lady on the phone said she didn't know when I would be contacted for delivery or when it would be shipped. I was pretty frustrated, but I decided to email them to see if I could get more information. They told me to wait an additional FOUR weeks to be contacted and that the delivery should be on February 7th.

Finally, on February 2nd, I got a call to schedule my delivery and I chose February 13th. But, on February 8th, I got another call to schedule my delivery again. The automated system said that the earliest day available was now February 20th. I tried to speak to a representative, but the system wouldn't let me until I chose a new delivery date. So, I confirmed the 20th and then called back to speak to a representative. The representative was helpful and got it set back to the original delivery date of the 13th.

Today is the 13th and the delivery was supposed to be between 2:30 and 4:30. But, the delivery agency partnered with Big Lots called me and said that the truck broke down. They said that if they can't get it fixed by 5, the delivery will need to be rescheduled. We gave our old couch away yesterday thinking that the new one would be arriving today. The truck breaking down isn't Big Lots' fault, but they should have better communication with their warehouses and suppliers. They need to be more organized and have better communication with their customers.

Overall, this has been a terrible experience. I hope that Big Lots! can improve their communication and organization in the future.

I recently purchased a sectional from BigLots! and unfortunately, it didn't last very long. Within a month, the seams split and the frame broke through the back. I was disappointed to find out that they wouldn't order a replacement for me, even though their website says they offer a one year warranty. Instead, I had to call around to different stores myself to see if they had a replacement in stock. Unfortunately, none of the stores in my state did.

When I called my store back to ask for help, they told me to wait for the extended warranty to kick in. So, I waited a whole year and filed a claim. However, my claim was denied because I didn't notice the issue within the past 5 days. I was frustrated because I had been dealing with this issue for over a year and no one seemed to be able to help me.

It's important to note that the store should have replaced the sectional for me, but they didn't. Every time I called to ask for a replacement, the person on the other end of the line had no idea what I was talking about. They didn't seem to know the process for replacing furniture or how to find the model number.

Overall, my experience with BigLots! has been a headache. I would caution anyone against buying furniture from them, as they don't seem to be very helpful when it comes to warranty issues. If you do decide to buy from them, make sure you understand the warranty and get it in writing.

I tried to buy something from BigLots! on 12/20/2022 using a gift card, but the item was out of stock after I completed the transaction. I then went to another store where the item was supposed to be in stock, but my gift card was not usable because it was in limbo from the first order. I contacted customer service and was told that it would take 5-10 days to refund my gift card, which is ridiculous because I didn't receive any product. I explained to the representative, Jen, that I needed the item for a Christmas gift, and she said they would fast track the refund within 24-48 hours. I even asked if the money could be transferred to the store where the item was located, but Jen only gave me the automated phone number to check the gift card balance, which didn't help me at all.

On 12/22/2022, I called back and asked to speak with a supervisor, but the representative kept talking over me and explaining their policies. After I yelled at him to speak with a supervisor, he finally transferred me to Marss. Marss told me that Jen didn't do anything on 12/20/2022 and that I would have to wait another 24-48 hours. I explained to Marss that I needed the item for a Christmas gift, and he said he would call the store to place a hold on one of the items and call me the next day with an update. He also gave me a $20 coupon on my account.

However, on 12/27/2022, after Christmas, I still haven't received any update or refund. This is just terrible service from BigLots! I needed the item for a Christmas gift, and they didn't deliver. It's frustrating that I have to keep calling and waiting for a refund that should have been processed quickly. I hope they can improve their customer service in the future.

I gotta tell ya, I had a pretty rough experience with BigLots! I bought a recliner couch back in Oct 2016, and after only 3 months, the recliner release on the left side snapped! And get this, we hardly even used that side! So I called up BigLots and they said they could exchange it, but I'd have to bring it in. Now, I couldn't bring in the couch right away because I didn't have a truck or the funds for a Uhaul. But I finally brought it in in Jan 2017, after phoning them two more times to make sure it was still okay to bring in the couch and get refunded back to the credit card I used to purchase it (which was a BigLots credit card, by the way). They assured me 3 times that we could do it, 4 times if you count when we actually brought it in.

But here's where things really started to go wrong. In the process of the whole ordeal, the employee returned the couch as "no receipt"! I had my receipt and apparently gave me in-store credit. I thought it was being credited back to the card so then we could purchase a different couch, which we did. But she did not refund me back my tax money, which she should have done. We ended up purchasing a couch and recliner that were on sale, and it was less than the money we paid for the original couch. So I'm thinking we don't owe anymore on the credit card until they sent me a bill. I emailed them, and they tell me to contact BigLots. The local manager wanted me to repurchase the items I got, then they would refund me and apply it to the card. Which would be the same thing as me just paying off the $430 on the card, which I don't believe I owe since I don't have the couch anymore because it BROKE.

I spoke to customer care, and she even said that was wrong and something didn't add up right, so it was sent to a higher-up department. But get this, they told me that I do owe the remaining balance because they could have only given me in-store credit after 30 days. So now they are saying I have to pay the remaining $430 on the couch I no longer have and basically paying more money for the new furniture that isn't even valued as much! Can you believe it? I sure can't. I would not recommend buying anything from BigLots!

I was on the hunt for some new curtains and had a specific style and color in mind. I searched online and decided to check out some local stores. I stumbled upon Ollie's before heading to Big Lot's and boy, was I glad I did.

Ollie's had some high-quality curtain panels from well-known brands like Waverly for only $10.00. Big Lot's, on the other hand, had some unknown brands for a whopping $25.00. I couldn't believe the price difference!

I also noticed that Ollie's had some beautiful sheers for only $6.99, which I immediately purchased. Big Lot's had the same type of sheers for $10.00. It was clear to me that Ollie's was the better choice for my wallet.

When I walked into Big Lot's, I did notice a lovely Broyhill sectional sofa, but I also noticed a coffee table that was covered in dust. It was a bit disappointing to see that the store wasn't as well-kept as I had hoped.

The shelves at Big Lot's were also quite crowded and not neatly arranged like you would see in a larger chain store. Both Ollie's and Big Lot's sell closeout items, but Big Lot's seems to think that it's an upscale department store. However, the dusty coffee table and the fact that they don't carry certain items that you would expect to find in a normal chain store made me question their status.

The prices at Big Lot's were also quite high. I compared the price of my brand of cat food at Big Lot's to the prices at major grocery stores and found that it was just as expensive, if not more so. It's not like Big Lot's is carrying designer products or anything of the sort, so the high prices were a bit of a shock.

I did notice that Big Lot's carries the Boyhill Naples collection furniture, but upon further investigation, I found that they were the only sellers of this collection. This made me wonder if it was a closeout lot or a super low priced set from Broyhill sold only to Big Lots. It doesn't necessarily mean that it's a bad collection, but it does make me question the quality.

Big Lot's Google listing states "Big Lots! Live BIG. Save LOTS." However, I found this to be completely untrue. Overall, I would say that Big Lot's is a cheap store trying to masquerade as an expensive department store.

I don't think I'll be shopping at Big Lot's again, but I will definitely keep checking back with Ollie's. I've found some amazing deals on quality products there and I know I can trust them to have fair prices.

I tried to do a pick up order at BigLots! today, but it was a real struggle. I had a lot of trouble adding items to my cart, even though they showed as in stock. I talked to Gladdy on chat and she told me to send her the sku numbers, which I did. She then told me that those items were not in stock at my store and were not showing as in stock. I was really frustrated because I had screen shots that showed the items were in stock. Gladdy told me to call my store for help, so I did. I spoke to the manager and he told me that if items showed as in stock and you can't add them it means that someone in the store has the last available item of that product in their cart. That was really confusing to me.

After that, I was finally able to add some items to my cart and I selected pick up. But when I tried to give my payment information, it said in red "no shipping selected." I talked to Gladdy again and she told me to call a phone number. I spoke to Norman and he was able to get me to phase 2 and I was able to give my card number. But then it wouldn't let me go to phase 3 and complete my order. I was really frustrated because I had been trying for 3 hours at this point.

Norman told me to try again in 2 hours, so I did. Finally, my order went through! But now I'm getting emails saying that my ordered items are no longer in stock. I can't believe it! I'm adding some pictures of items that showed as in stock but I couldn't add them to my cart. You can see the first screenshot of my canceled items (which I did not request, they just canceled them). Next are shots of items that show as in stock but you cannot add to cart at my store in Eau Claire Wi, ***. It's really frustrating because I spent so much time trying to do this pick up order because they offer you a 15% discount for your first pick up order, which is an amazing deal if you can actually order anything. What's sad is the items are still showing as in stock at my store, you can see the proof by going to biglots website and typing in the zipcode *** and try adding the items pictured to your cart. What a hoax!

I spent a whopping $1,600 at BigLots! and let me tell you, everything I bought from them fell apart. The box spring collapsed twice and they never even gave me my money back for it. My recliner collapsed three times until I finally got a different model. And don't even get me started on my couch. When you sit on it, it makes a terrible sound like the wood is so cheap. Matter of fact, you know what I'm going to do this morning? I'm going to put that sucker on the back of my truck and drive it to that darn place. If they don't do something about it, I'm going to throw it through their window.

I know there are $9.99 people out there who say the same thing, but they're all lying. No, this stuff is true. BigLots! has defective products and nobody is saying anything about it. Nobody is suing them either. They're defrauding the community out of our hard-earned money over and over again. Look how many of us there are! I swear to God, I'm going to put that couch on the back of my truck today and drive it down there. If they don't give me my money back or give me another one, I'm going to throw it right through their window. They can keep the couch and use the money to fix their window because they're jacking up the prices too much. It doesn't make any sense how there are so many of us saying the same thing and they're still in business.

Think about it, folks. Do not buy any furniture from BigLots!. All these people are not lying. I wish somebody would have told me before I spent all that money. But today, I'm going to get me some petty justice. If they don't replace that couch today, they're going to find out what it means. And I might as well just go to jail for it because I'm lost. And I'm not the only one. There's so many of us, it's not even funny. What are we doing on here complaining? We need to be following a class action lawsuit. Do you know all of us have defective products from them? And what do you mean nobody's doing anything about it? Wow, you're not protesting them? Wow.

I visited BigLots! about a year ago and had a terrible experience with the employees. My daughter, who is African American, worked there for a short time and was harassed by her white female coworkers for no reason other than the color of her skin. As an African American woman and a teacher of social etiquette, I have witnessed racism at this store on several occasions. The community of Bradenton has a diverse population, but it seems that BigLots! rejects non-white members. They have not hired African Americans and have harassed and fired those who have worked there in the past.

Recently, on 02/03/2021 at 1:00 pm, I visited the BigLots! location on Cortez Road in Bradenton, Florida. Unfortunately, I experienced another incident of racism. Several white female employees followed me around the store and made disrespectful remarks about my African American grandson who was in the basket I was pushing. One employee even said that they wanted him to serve them as their slave. Other employees laughed and stood nearby, not doing anything to stop the harassment.

I was shocked to see one of these employees at a nearby Goodwill store a few years later. She recognized me and followed me around the store in a quiet rage. I felt uncomfortable and unsafe. When I returned to the BigLots! location on Cortez Road, she was there again, sitting outside with her uniform on. She followed me with her eyes and walked back and forth past me on the same aisle. When I approached the checkout counter, she swiftly took over the register and took my order. I moved to another checkout person, but she came over to me again and asked if I was ready to check out. I politely declined, but she continued to linger around.

This employee's name was Brenda, and she was a tall, slender white woman with long gray hair. She seemed obsessed with racism and had a racist obsession. I was relieved to see that there was a nearby surveillance camera capturing her behavior.

Overall, my experiences at BigLots! have been disappointing. The employees seem to have a problem with diversity and racism. I hope that they will take steps to address these issues and create a more welcoming environment for all customers and employees.

On a previous date about a year ago I posted a complaint about the stores employees electing to take it upon them selves to harass their African American employees as well as their African American customers who shop in their store. My young daughter who had been employed there for a short time experience their white female members electing to harass her for no other reasons but the color of her skin. I've lived in Bradenton for more than 3 years and quickly discovered that the community of Bradenton has about 60% white and 40% other however, Biglots tend to reject non white members in their community and that's not excluding Biglots by not hiring African Americans, harassing and eventually swiftly firing their African Americans employees they have had in the past. I my self as an African American woman and a Teacher of social etiquette who have witness this type of racism at the stores location in Bradenton Florida Biglots on several different occasions with their employees not excluding a significant event occurring on today 02/03/2021 at 1:00 pm. The last bad review that was posted by me was for reasons that several white female employees at this location elected to take it upon them selves to promptly follow me around the store while one at a time poking fun at my grandson who was in the basket that I was pushing around. One such remark was in regards to my grandson and how they wanted him to so that he could serve them as their slave. Once these remarks were made other white female employees elected to stand on the next ils laughing at the disrespectful remark that was made to me about my African American grandson. One of these employee was found employed at a nearby Goodwill where I visited. Once she recognized my face she did follow me around at this store again in a quiet rage as her face appeared dissatisfied with my presents there. It was because of her fast snappy movements, slick way in which she spoke while looking into my face I noticed her standing near by. Few years later I walk into Biglots this same location in Bradenton Florida *** Cortez Rode location and there she was again sitting outside of the location with a Biglots uniform on. Soon she began to follows me with her eyes into the store and there she was again walking back and forth past me with her hands behind her back staring in my direction from across the store then again inches from me on the same isle. All the other employees seam to be busy stacking product but this woman. I arrived and approached the check out lady at the counter when she came out of nowhere to swiftly take over the register and take my order. I look up and realized it was her again. I decided to move over to the only other check out person besides her and waited for her to complete her previous order when this lady came over to me again but this time she wanted to take my order as she ask " are you ready to check out?" I politely replied " No mam, I'm not ready to check out" in the hopes that she would go away. Although their were other customers behind me she continued to linger around so much so that I decided to take a closer look at her badge to get her name that read ( Brenda). She was a tall slinger white woman with long gray hair insisting on metaling in so sort of racist obsession however, calmed down because she had been aware of the nearby surveillance camera now capturing her images.

I bought a folding table from big Lots not realizing that somew scammers impersonated the website at crazy low prices.

After following the tracking of said item,It claimed thet it had been delivered.

Unfortinatly I realized that I had been scammed.

I AM NOW WARNING BUYERS WHO SEE ADDS FOR CRAZY DISCOUNTS ON FACEBOOK TO ABSOLUTLY DO NOT BUY FROM ANY DISCOUNT SALES ON FACEBOOK BECAUSE THEY ARE SCAMMERS WHO WILL POCKET YOUR MONEY AND GIVE YOU NOTHING!

November 4th, the recliner I bought at big lots has broken. I took out an extended warranty. They told me to contact manufacturer. The right side feels like it's caving in and foot rest doesn't extend properly. We bought it July 28th at Big Lots, I tried contacting All-State and was told to contact manufacturer. It cost $459.99 plus $54.99 for extended warranty. I sent pictures

I purchased a sofa and recliner online from Big Lots. I included the Big Delivery Serice that costs $149.00. They were suppose to contact me and schedule an appointment for delivery. This never happened. They just showed up and left the items in my living room. The plastic was still on the sofa but you could see the dust cover had tears. They just left snapping one quick picture to prove they delivered it. (This is Ryder). When I took the plastic off the sofa I discovered that the sofa had been badly damaged. There was holes with fraying in the fabric, a 3-4 inch gash in the side, a whole in the top, and metal sticking out of the side. I called Big Lots to file a complaint. It was Thursday and they said they they would esculate it to a specialist and I'd been contacted in1-2 business days. They requested pictures which I promptly sent. The following day, Friday, I get an email stating that they couldn't discount a sofa due to dust cover damage as that is only cosmetic. I was infuriated. I called again and was told to send the photos again. I promptly did so and almost immediately got another email stating the same info.. I called again and was told they didn't get the photos and couldn't view them because the file was too large and told to downsize the pics and resend. This I did and was told they did get them this time. Each time I called I was reassured theis was being escalated to the specialist and that they would process a refund. 4 days have now passed and despite 7 phone call to Big Lots Customer Service, I'm getting the same run around when I call and informed it will take 1 -2 business days and they are esculating it to a specialist. In the meantime, I have my old furniture in my living room space cause I was not contacted about delivery. I have the sofa they brought that looks like it went thru a war zone and all my other furniture in my dining room and down my hall and in my bedroom and cannot even walk thru my living room and can't do a thing to resolve this problem. I am at my wits end and cannot believe a large company like Big Lots can't resolve this problem. I fear I will have to hire someone with a truck to take it to a Big Lots store 30 -40 minutes away to return it. Absolutely a nightmare of a customer experience. DO NOT BUY FURNITURE ONLINE from Big Lots and do not choose the Big Delivery option. I was told today that they can't refund the delivery fee cause that was with a third party. You have got to be kidding me...

First of all the humidity in the building has everyone including customers sweating bullets! No one can work faster in those conditions! It’s just uncomfortable especially for the people unloading the trucks! Just very hot in the building! We were told that corporate wanted the temperature to remain untouched to save money..ridiculous! People are going to start calling out because the heat is uncomfortable to work in! Especially when it’s equally hot outside. Also some of us were told to wear jeans and not leggings however some people are wearing leggings anyway and the managers are letting it slide but if certain others were leggings they get called out. Also we were unaware that we could wear skirts but one of the newer employees wears skirts and it wasn’t until she wore one that the manager said it was okay on register only but what if it’s a skort? I need answers as to why some employees get to wear what they want and others can’t? I even saw one employee with a crop top on! No one said anything to her about.

I recently had a terrible experience with BigLots! at their location on 8570 Blue Diamond Rd in Las Vegas, NV. The supposed manager, Mike, messed up my entire order and sent it to California instead of my address. I had to call the corporate office over 10 times to try and sort out the issue, but unfortunately, the couple of representatives I spoke to were nice but not very helpful.

I ended up having to order the same furniture from a different location and pay an extra $300. To make matters worse, the other furniture I had ordered was cancelled, and they only refunded me a partial amount of the money. It has been a nightmare trying to get my money back, and I have a claim number of ***-***.

When I was finally sent back to Mike, he assured me that if I hadn't stolen the furniture, he would refund my money. He made a phone call to check if the furniture was still there while I waited and watched him. This was a full-blown racist incident, and I am not done with this. BigLots! needs to take responsibility for allowing people like Mike to work for them.

I give BigLots! a rating of 0 because why would anyone want to shop here if they allow people like Mike to work for them? I told each representative I spoke to that I had just had a brain aneurysm and had been on the phone for days and hours trying to fix this issue. It's unacceptable that I had to go through all of this trouble just to get my money back.

Been shopping at Big Lots for over 20 years now and I even got their credit card. I went to the Kissimmee, Florida store #5156 on 6/27/2022 to buy some patio furniture but they said they didn't have it in stock. I was bummed out because I drove 32 miles one way, that's 64 miles round trip. But I didn't want to go home empty-handed so I grabbed some snacks like chips, cookies, and women's nail accessories. When I got home, I was excited to try the Archway soft Oatmeal Raisin Cookies but to my surprise, they were expired! I was so disappointed and called the store right away to talk to the manager, Melisa. But she was so rude and belligerent, it made me even more upset.

I decided to take it up with the corporate office and called ***803 but no one picked up the phone after an hour of waiting. I tried calling their other number, ***800, but it just transferred me to another number, ***687, and still no one answered. It was such a waste of time and I felt like Big Lots didn't care about their customers.

I lost $3.29 on those cookies and about 2 gallons of gasoline. But Big Lots lost an old faithful customer. It's such a shame because I used to love shopping there but now I don't think I'll ever go back. They have no integrity and it's full of crooks. I would advise everyone to stay away from them.

I had a really bad experience with BigLots! I bought a sectional online and Ryder Last Mile tried to deliver it. But they couldn't get it upstairs and ended up causing a lot of damage to my home. I reported it right away and Big Lots asked for pictures, which I sent them. But then they just kept transferring me to different departments and I couldn't get anyone to help me.

I left voicemails and sent emails to Ryder Last Mile, but they never called me back. And when I called Big Lots Customer Care, they just kept transferring me to different departments like Claims, Escalations, Support Center, Omni, Tier 2, and Supervisor Line. But I couldn't get anyone on the phone to help me.

I even emailed Big Lots again, but they didn't respond. And when I called Customer Care again, they transferred me to the Support Center where I was on hold for 25 minutes and counting. It was so frustrating and nothing was getting done.

I spoke with Terry at Customer Care/Big Lots and he said "someone" will call me when they have information. But that was so unprofessional and unacceptable. I'm still getting the runaround from Big Lots and Ryder Last Mile and I can't get anyone to call me and communicate.

Overall, I'm really disappointed with my experience with BigLots! They need to improve their customer service and communication. I hope they can resolve my issue soon.

This is my third time ordering from BigLots! this year and I gotta say, it's been a bit of a struggle. Every time I try to log onto my account, I get kicked off and have to start all over again. And don't even get me started on the cancelled items! I wasn't even notified about them, I had to keep logging on to check. And what's up with the promotional coupons? They should end when the store closes, not at 11:59 EST. Customer service closes then too, so you can't get any help and end up losing out on coupons. No matter how many times I close my browser, log on, or clean my cookies and history, the coupons just won't work.

My first two purchases took three whole days to complete. I was at war with the website, but somehow I won. Even the cancelled items magically appeared in two orders on the same day! So now I had another coupon and my birthday coupon to use. But when I kept shopping and editing my cart, the pop-up said I used both coupons, even though I never actually placed an order. Smoke was pouring out of my ears at this point. And to top it all off, my $10.00 birthday coupon was gone! Like, what the heck?

BigLots! website sucks! And to make matters worse, most of the stuff you can buy on their website, you can't even buy in one of their actual stores! They have the worst inventory control in any business I've ever dealt with. The stuff is great if you can actually get the items you paid for to ship to your home, which is why I keep trying again like a stupid idiot. But honestly, they get no star rating from me.

DO NOT EVER BUY FURNITURE FROM HERE! I bought furniture out of the whim, apparently without a cerebral mind working on BLACK FRIDAY! WHAT A SCAM OF DOLLAR STORE FURNITURE... Look, I was very reluctant to get furniture from this store, however I needed to get rid of my couch ASAP, which took over my better judgement. I wanted something cheap, that looked okay, because of my child. So I went to the store and found a couch and loveseat. Of course you want to purchase and leave, especially on Black Friday Weekend! Well I had my Couch delivered today, however the wrappers were not only left on, the furniture ' was not even right side up" which could have been damaged without knowledge, " the WORST WAS, IT WAS NOT PUT TOGETHER. " ARE YOU KIDDING", Now I guess I Should have realized why I was told too many times not too ever get furniture from there. I have so many pictures which will be public so you do not make the the same irresponsible, carefree, feckless, and fly-by -night mind, when you really need something that ended up being unpredictable, unreliable and untrustworthy in the horrendous situation and horrible predicament I am now in. JUST THINK BEFORE YOU THINK IT WORKS, AND REALIZE THE OTHER OPTIONS I HAD IF I TOOK ONE OR TWO MORE DAYS TO RATIONALLY EVALUATE THE STATS RATIONALLY AND RESPONSIBLY...

So, I went to BigLots! and I was there for like two hours. The lady who was helping me with the furniture seemed like she knew what she was talking about at first. Finally, I found the living room set I wanted and some throw pillows to go with it. I was standing by the register for a while and I could hear the store workers asking if they could help other customers. They were all helped pretty quickly, but I had to wait for a long time. Two employees walked past me and told me that someone would be with me soon, but I still had to wait for at least 10-15 minutes. Finally, the person in the furniture area came out, but she had to help someone else for another 5 minutes. I was pretty upset, but I waited patiently. When the lady finally came back to me, I told her what furniture I wanted. But guess what? They only had the sofa from the set I wanted. I asked about my second and third choices, but they only had one piece and not the other. Every tag said "in stock," but they didn't have a single set. I was so disappointed and frustrated. This was the worst experience I've ever had in a store. The ads were false and the staff was short-handed. I suggest you run away from this store! I was so mad that I took pictures of the signs that falsely advertised the furniture as being "in stock." I wasted two hours looking for furniture that they didn't even have.