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CB Furniture Stores IKEA IKEA online selling in Greece and general complaints
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IKEA review: IKEA online selling in Greece and general complaints

T
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8:36 am EST
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Hello!

Are you responsible for IKEA Greece? If not, can you give me an e-mail address for someone higher in rank than IKEA Greece? I have a complaint about how things are going here...

Thank you for an answer.

Best regards

Seceleanu Cezar

E-mail to IKEA

I made an order on 04.12 for 2 countertops, on the IKEA website. On the scheduled date, 18.12, when I showed up at the Kifissos store to pick up the goods, there was nothing available. The reception told me that a mistake was made and that I will receive the goods at home with free shipping. I tried for weeks to contact someone by phone, but it was impossible. On 04.01.2024 I finally managed to talk to someone who told me that there is a ticket and the goods will be handed over to the carrier on 05.01. Since this did not happen on 09.01. I sent an e-mail canceling the order, as I spoke to Ikea on the phone. Yesterday, 12.01.2024, I went to IKEA Kifissos to see what was happening. I received a confirmation of the cancellation of the order, attached here. As a result, I bought the 2 pieces from the store and they will reach me on 30.01. Now, they want to send me the order, after they issued an order cancellation paper! HOW DO YOU SHIP A CANCELED ORDER? See the attached document. I WILL NOT RECEIVE THIS TRANSPORT AND I WANT A RETURN OF THE AMOUNT ACCORDING TO THE DOCUMENT ISSUED BY IKEA! For other information regarding this case, please contact me by e-mail.

Claimed loss: 170Eur

Desired outcome: Refund my payment of 170Euro

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