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CB Furniture Stores IKEA Mattress
IKEA

IKEA review: Mattress

S
Author of the review
1:52 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi Team,

I am writing to bring to your attention an issue I have encountered with a mattress I purchased from your store on 18th March '23.

I had high hopes for its quality and comfort. However, over the past few months, I have noticed significant deterioration in its performance. Despite proper care and maintenance, the mattress has developed noticeable sagging and discomfort, leading to disrupted sleep and discomfort.

I am really disappointed with the experience, as I trusted in the quality of your products and expected the mattress to be maintained for a reasonable period. As a loyal customer, I believe it is important to address this issue promptly considering I have purchased all my home furniture from Ikea, Croydon, London( Bill attached for reference).

I would appreciate it if you could arrange for an inspection of the mattress and provide options for repairs, replacement or refund as per your store policy. Please let me know the next step to proceed with resolving this issue.

I look forward to your prompt response and a satisfactory resolution. Thank you for so much.

Regards

Saloni

Desired outcome: Repair, replace or refund.

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  1. IKEA Contacts

  2. IKEA phone numbers
    8800 234 5566
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    Russia
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    United Kingdom
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    +32 27 191 922
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    Belgium
    +45 70 150 909
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    Denmark
    +358 934 829 400
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    Finland
    +33 969 362 006
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    France
    +49 61 929 399 999
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    +353 15 413 300
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    Ireland
    +39 278 629 900
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    Italy
    +47 91 502 340
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    +48 222 750 000
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    Poland
    +351 800 203 020
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    +34 900 400 922
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    +46 775 700 500
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    +41 848 801 100
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    China
    +852 31 250 888
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    Hong Kong
    +81 570 013 900
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    Japan
    +966 920 004 532
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    +65 67 866 868
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    +82 16 704 532
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    +886 412 8869
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    Taiwan
    +66 27 087 999
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    Thailand
    +1 (815) 592-4247
    +1 (815) 592-4247
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    Marketing Communications Specialist Jordan
    +1 416 646 8182 ext:2305
    +1 416 646 8182 ext:2305
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    National Public Relations Specialist
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  3. IKEA emails
  4. IKEA address
    Olof Palmestraat 1, 2616 LN, Delft, Netherlands
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    Nov 18, 2024
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