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IKEA review: Smart home lighting products

W
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8:25 am EST
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I am very unhappy about the smart home lighting products I bought in 2023. In January 2023 after falling for the multi-colored light display in the Perth store, I was advised that I could replicate this with bulbs and a Styrbar but it was not true! After over an hour of waiting on the customer helpline, I spoke to Bob and learned that I also needed a Dirigera Hub! I was annoyed as I live a long way from the only IKEA store in Perth and I work full-time. Eventually, I got there in July 2023 bought the Hub, and tried again to get my light show happening. But it did not work to change the colors from yellow to purple but merely moved some of the bulbs from lighter to darker orange!

So, I called again and after yet another lengthy waiting time on the customer helpline, spoke to a woman who assured me all I needed was a cable called Fornima, and it was mentioned in the instructions (it was not) and kindly sent me one because of all the trouble I had experienced. The cable arrived but it had nothing to do with the set-up as it had a 'female' end that related to nothing else! Thus, it was that on the last day of the 365-day return period, I determined to take back all my products and get my money back. the IKEA assistant I spoke to a store assistant called Stephen who convinced me that the problem was in the linking and everything would work out if I held the Styrbar on the bulb itself rather than no less than 5cm away as the instructions say. Within the week, I tried again but just got the same result with some of the bulbs merely changing from orange from lighter to darker !

I AM NOW TRULY FED UP ! and want IKEA to either, send a lighting technician to my house to successfully install my smart lighting or, refund my money for what looks like a truly bogus set of products ! IKEA management should also seriously consider how many people must, like me, be infuriated at how long it takes to talk to customer service and how there is next to no point staffing this helpline with staff who cannot help. Please call me on [protected] for if I don't hear from you I will be taking this matter to senior management. Wendy, Thornlie, WA

Claimed loss: Several hundred dollars

Desired outcome: Smart Home Lighting that works like the store display or all my money back!

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