Immigration Department Of Malaysia review: Rude behavior of senior officer

Dear Ma’am/Sir,

I hope this email finds you well. My name is Nyaneanindran Nair Unini, and I am writing to bring to your attention an incident that occurred this morning around 8.16am at JB CIQ. (I please to request to view CCTV footage for evidence)

Upon entering Singapore, I unintentionally used the MBike Lane without realizing that my motorcycle's validity had expired. An Indian officer approached me at the motor lane and kindly informed me that I needed to proceed to the manual lane. Shortly after exiting the lane, another officer instructed me to scan my passport at the manual lane, explaining that it would allow me to enter via the MBike Lane. This procedure was also followed by another motorcyclist just ahead of me.

However, to my dismay, a senior officer approached me in a rather harsh manner and raised her voice, insisting that I should u-turn back. Unfortunately, given the congested area, it was not feasible to execute a u-turn surrounded by numerous other bikes.

Eventually, the same officer who had initially advised me to enter via the MBike Lane returned and informed me that I could proceed. However, the senior officer intervened once more and instructed the other officer to proceed with the u-turn.

I must express my concern about the unprofessional behavior displayed by the senior officer, as her actions seemed to stem from a place of racism and a desire to assert her power. As a law-abiding individual with a valid passport, I followed the instructions given to me by the officers. It was disheartening to have my voice raised in front of the public, causing me to feel ashamed and humiliated.

I kindly request your attention to this matter. I believe it is essential to address such incidents promptly and ensure that all individuals are treated with respect and fairness. I am willing to take this matter further, should it be necessary, to ensure that justice is served.

I appreciate your time and consideration, and I look forward to receiving a response regarding this incident.

Thank you.

Kind regards,

Nyaneanindran Nair Unini