U.S. Citizenship and Immigration Services [USCIS]
Reviews and Complaints

We applied/approved for Form I134a back in Jan.2023 for my mother in law and two children. Our next step was to confirm their biographical information via the uscis website. However, due to a glitch in the website; we cannot do this. After many calls all they tell us is to reapply. We finally try to reapply but cannot because there already exists applications. Now they just give us the run around and say an agent will call us in 30days. We asked if they can put a 72 hour call back inquiry and were denied because its not "an amergency". Its coming up on 5 months!

1. July 01, 2015- I received a form I-797C, Notice of action for case type I-130, Petition for Alien relative, after i filed for my spouse. Petition received at my given address, where i lived with my siblings - 14532 N Pennsylvania Avenue, Apt 101, Oklahoma City, Ok 73134.
2.August 31, 2015- Received a receipt for payment made at the same address.
3.November 2015 - I physically moved out of that address but still received mails at the same address as i was always back to same place everyday to pick up my kids after the school bus dropped them off so all my mails would be received.
4.April 2017 - My husband was granted his immigrant visa in Nigeria and i was so elated, finally, i get to be with my husband and my kids stop crying everyday for their father.
5.Spouse's name - Sunday Oluwaseyi Asagun with case number LGS2015773023
5. May 20, 2017 - I as the petitioner, paid for a permanent resident card (green card) to avoid delay so my husband could have it and be ready to work and do all he had to do.
                 Pay Gov Tracking ID -262J89v7; Agency Tracking ID - 8ACDDA95A67444; Transaction type- Credit card. Amount - $220.00.
6. Receipt number : IOE0464681691.
7. Called USCIS several times after since we never received the card and was told it was mailed to : 14300 N Pennsylvania Avenue, Apt 1, Oklahoma City, Ok 73134. Of course, it never made it to us since that is not a valid address for me or my sibling. Please note address at the top(Apt 101) where i had formerly received all correspondences.
8. June 2017 - Had USCIS update my address to 14300 N Pennsylvania Avenue, Apt 79, Oklahoma City, OK 73134.
9.July 2017 - Received a notice of change of address stating my address had been updated at new address.
10. August 01 2017 - Received another notice, (This time, USCIS attached the initial envelope they used to mail out the card in June which was never delivered as well as a Return to Sender Vacant Unable to Forward Stamp which i assume was placed by the post office as evidence that they initially mailed it out but to the wrong address which i do not know how it came about in their system) stating that the green card was RETURNED TO THEIR OFFICE UNDELIVERABLE and would be remailed within 90 days. This letter was stamped August 01 2017 AM 40 with a number 101295 written below the stamp. This was mailed to my address in a USCIS envelope dated August 03 2017. This shows that it card was actually returned to the USCIS office undeliverable.
10. Waited 90 days, no card. Called severally with my husband, no progress. Sometimes when we call, we are told the card was returned to USCIS and shredded. At another time, we were told the card never returned to them. I have evidence and letter sent to me stating the card was returned undeliverable and would be re-mailed.
11.Even went to the post office with the tracking number provided by USCIS, checked with my siblings, the apartment office and everywhere but no progress. Booked an appointment and went to the local office in Oklahoma City to resolve this, and was told we had to file a form I-90, pay another fee, this time $455 for I-90 and $85 for biometrics and wait for 9 months to 1 year to get the card.
12. I am currently a mother of two and my husband cannot work without a green card. This implies that he is practically stuck for the next 1 year doing nothing with all the bills and children to feed.
I would sincerely appreciate if this is investigated duly so it could be resolved, my husbands card sent to him so he can move on with life and my family can be happy again as currently no one is taking responsibility for this neither is anyone willing to go an extra inch to resolve this issue.

8/14/2015, 8:45AM MT

I called the USCIS National Customer Service hotline to report that the two most recent notices I received from them had my name wrong. When I explained this to the agent, he asked for my surname first, which I gave and even spelled. Then he asked for my first name to which I said "Okay, this is one of the things that USCIS always messes up, so let me tell you initially that I have two first names." Then I gave my name to them and spelled them as well. When I asked "Can you please repeat what's on your notes so I can make sure? I'm sorry, I have called about this a lot of times and they still have it incorrectly, so I just want to make extra sure this time.", he repeated it and completely got it incorrectly and put the second part of my first name in the middle name field. I repeated that those two are my first names and that he misspelled the second one. He went on to say "No, so your middle name is.." then proceeded to spell it..incorrectly. This back and forth happened at least 5 times, with me correcting him after every attempt. When I started getting frustrated, I said "I'm sorry, I'm pregnant and two weeks away from my due date. I'm getting frustrated talking to you, so can you please transfer me to someone else?" HE HUNG UP.

We had enrolled on for eb2 visa from USCIS in the year 2012.
but didnt recieved any of the update neither Acknowledgement reciept wchich contains reciept no nor next status update.
our process is stuck at the same place as it was earlier when we submitted our file in 2012 and it 2014 now.
after so many enquiry also they are not able to show any progress on the application.

in 03/29/96 I applied for citizenship
Ifiled form N-400, finger prints, test, money orders for the fees and all required documentation,
later I received a letter of confirmation, through the years I contacted the department wondering what
happened to my application and what was the outcome? I paid all the fees and all money orders were
cashed by the department.. the money orders serial# [protected] [protected]

Immigration Naturalization service
865 fulton mall
fresno, ca [protected]

IMPORTANT INFO. FROM USCIS DIRECTOR DR. FRANKLYN WALSH
From: "[protected]@washington.usa.com"
To: xxxxxxxxxxxxxxxxxxx
QUARANTINE_LAWS.doc (114KB)
-----Inline Attachment Follows-----

We are sorry that you were sent the form that was not ment for you, with the new law on Airport quarantine clearance is implemented and short listed by The U.S Airport Authority, in other to protect the entry of ill-minded Immigrants into the U.S, avoiding embarrassment to grant them free access from the tarmac to the arrival hall. The U.S airport Quarantine is valid for six years with international value.

It’s different from the health Certificate, a special device to show your Health fitness for any possible job provision, while the airport clearance save you from the trouble of harassment and possible deportation, you’re mental and physical fitness is our most concern of every body entering U.S varying from Radicals, Sick and ill minded

Individuals possible of causing a systematic havoc within a little space of time.

U..S controls all immigrants and US citizens coming and going out because of the latest world crisis on biological method and weapon through human resources on western and developed world especially in the U.S.A.This is to inform you that the liaison office in charge of your Air-freight, has sent a circular on access grant to your group on arrival at JF Kennedy international Airport New York, before connecting

your flight to Washington DC has requested a relief ban on your Quarantine clearance, but considering the U.S law status on Decree 4A of section 14 of 1969 of the U..S immigration and airport security, no individual, organization bound to boycott the U.S law. In this regard there are possible considerations that are put in place to favor certain cases. Your group has been placed on a qualified list considering the volume of your legal and process document to live and work in the U.S.A

Our Airport tax on quarantine control is required to pay US$3500US per applicant for the processing of the quarantine clearance. You are to forward your quarantine Fee through the immigration lawyers office who will confirmation to the airport tax controller in New York U.S.A Please find the attached articles on Quarantine for your perusal.

Article 1

This Implementation Rules are formulated in accordance with the Frontier Health and Quarantine Law of the United States of America. herein referred to as "Quarantine Law’’ However, we urge you to reach to the immigration lawyers office with your payment information on or before August 4th 2008 as your visa/ticket is ready and as be forwarded to the U.S Embassy in your country awaiting your collection within the Embassy working days after your payment confirmation.

Best Regard

Dr. Franklyn Walsh,

USCIS Director.

Hi my name is Flavia D'Amico I have benn a victim of a scam like other thousens of people trying to get my citizentship;November 2nd I was looking for goverment web sites to get my forms for citizentship on line . USA-HELPLINE.INFO is one of the first ones to show up, I contacted them for information and seem to be very profetional and helpfull they told me they work for the gov and in their web site they seem to get connected with USCIS so they send me forms by e-mail They ask me for 2 passport photos, $675.00 made up to imigration forms, and sent to express mail to nevada .Two days later they call me to tell me that I was going to have a phone interview. One month latter I had the phone interview .It was very fast .He ask me my social security number and many other personal questions .He told me he work for a Goverment agency .I was told the next day to call back for "Tracking number"I call many many times and kept on getting the run-around ;leaving messages for many different people who never returns phone calls.
Three months latter we go on-line to check out "USA -Helpline.info" and you see THOUSANDS of people who have been CHEATED like us
THEY ARE STILL IN OPERATION
Can you help stop these
Name: Immigration Helpline Phone: [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting [protected] Fax: [protected] Address: 160 Hubbard Way STE C Reno, NV [protected] Website: www.usa-helpline.info www.uscis-helpline.info Principal: Ms. Debra Stilson, Owner Customer Contact: Ms. Debra Stilson, Owner - [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting [protected] Additional company management personnel include:Mr. Charles Doucette - OwnerAdditional Locations and Phone NumbersAdditional Addresses 3495 Lakeside Dr PMB 218Reno, NV

USCIS WAS MAKING MY LIFE REALLY HARD FOR THE PAST 3 YEARS.I'VE BEEN LIVING IN U.S. FOR ABOUT 9 YEARS.
SOMETIMES THEY MAKE DECISIONS ON WORK PERMITS REALLY FAST, SOMETIMES YOU HAVE TO WAIT LIKE 9 MONTHS TO GET ONE!
I LIVE WITH MY MOM AND MY SISTER AND I WAS THE ONLY ONE WHO WORKED AT THAT TIME, MY MOM WASN'T BE ABLE TO FIND ANY JOB FOR A VERY LONG TIME AND MY SISTER TOO, AND SHE WAS GOING TO COLLEGE.SO, WHENEVER MY WORK PERMIT GETS EXPIRED, I DON'T REALLY FEEL COMFORTABLE 24/7, CUZ I WORRY IT WOULDN'T GET TO ME ON TIME.I'VE ALREADY LOST 3 JOBS SO FAR, JUST BECAUSE MY EXPIRED WORK PERMIT.I ALWAYS FILE FOR IT 4 OR 5 MONTHS IN ADVANCE AND I GUESS IT'S NOT ENOUGH TIME FOR THEM TO MAKE NEW WORK PERMIT.IT MIGHT BE BECAUSE THEY DON'T HAVE ENOUGH PEOPLE IN THEIR OFFICES, IT'S PROBABLY JUST ONE PERSON WHO MAKES WORK PERMITS FOR THOUSANDS AND THOUSANDS OF IMMIGRANTS.OH WELL, WHATEVER IT IS, IT HURTS MY WALLET REALLY BAD, AND MAKES MY LIFE REALLY HARD.

I am an American citizen who married a French man while I was abroad last year. We began the immigration process 1 year ago and now, over a thousand dollars later, we are giving up due to the incompetent, condescending people and system.

They gave us trouble at every turn, but we finally made it to the interview stage last week. Finally, they will not accept my husbands birth certificate, which has been obtained from the French government according to their instructions. There is nothing wrong with the birth certificate, but the 25 year old behind the desk didn't recognize it, so that pretty much ended our interview before it even began.

Then she just continued to condescend us. She wondered why we wanted to move someplace other than Michigan where I grew up (apparently she doesn't read the papers and does not know that they have 20% unemployment at the moment). She accused us of wanting to come to America to use public assistance. My husband is a computer science engineer who earns $120, 000/year and is fluent in English, we have saved $50, 000 to make this move go smoothly, I hardly think we would stay if we ran out of money. Its so insulting that she suggested this was our "plan". The NVC asked us to bring financial documents supporting our evidence, and she refused to even look at what we brought because she said it didn't matter. She said it was irrelevant to the case, and was absolutely unhelpful.

The only possible solution she offered was suggesting that I move to America alone, work and live here for several months, and then after that *perhaps* my husband could join me. We find this ENTIRELY RIDICULOUS. We are a newly married couple and the thought of spending six months or more apart just because the American government is full of absurd bureaucracy and incompetent fools is too much to bear. We are tired and annoyed at these protectionistic jerks. From the moment you begin the process, you feel that they don't want you to come, even if you have good reasons and a sound plan. Something has gone very very wrong in America...

I am a united states citizen applied for spousal visa (i130) which the processing time as per uscis is six months.. Its been 9 months and havent heard.. Every time I call to find out status.. I am getting the same reply... Which is to wait... Is any one responsible working there? Can any one fix this problem?
9 months that i've lost with my spouse who is gonna give me back?
This is ridiculous!

OMG... that's what I can say. The US Immigration service is a running a scam that is reporting them millions and millions of dollars a month and nobody has said anything. I'm a legal resident of the US and came here legally. I'm married to an american citizen and all my paperwork is fine. I had a green card and it had a conditional status. After changing my status and paying 387.00 I was supposed to get my new green card... well guess what? I never got it. I'm elegible for citizenship now, but I can't apply for it if I don't have a copy of my green card. I contacted immigration and they told me to send in new paperwork and that I didn't have to pay again..LIARS! they stated that my card was sent in August of last year and their responsibility ended as soon as the document left the building. I contacted the post office, they don't have it. I Resubmitted the paperwork and they sent me a letter saying I have to pay the 387.oo again! the worst part is that this has happen to at least 5 other people that I've met or known by someone I know. If you add up, they can make easily over a cool million a month, by making people pay AGAIN for something they will never get. This is a scam and people that have this happen should protest. I'm writing letters to the media and to my representatives. We have paid a lot of money on immigration fees ( no problem on that, since this services need to be paid... ), still need to pay over 800 to become a citizen and on top of that the 387.00 for a green card that I never got. UNFAIR! bad practices.