Indane / Indian Oil Corporation
Reviews and Complaints

State - u. p.
District - ghazibad
City - loni

Indane gas agency name — freedom gas service

Complaint —

I m the consumer of indane gas service. my consumer number is 4448434. (at freedom gas service loni). on 12/08/09, I apply for the refillinf of my cylinder, they book my gas, but on the due date I don`t get it, then I approch them they told me that they went to my house with refilled cylinder byt did not gat any body there, but the fact is this since last 40 days we all ar at home. they are telling lie. from that day they are extended the date of giving of refilled cylinder. there was no cooking gas in my house. I am in very much trouble.

Plz help me out

To,
Complaints Board Director

Subject: remind, Against Gas Agency, No response on phone And Worst Service
M/s. Paradise Enterprises
2727, Sher Afgan, Baradari, Ballimaran,
Chandni Chowk, Delhi - 110006

Sir,
At first no response no pickup phone at the booking time. I ask that, can anybody to hear and watch the activity of this agency 2727, Sher Afgan, Baradari, Ballimaran, Chandni Chowk, Delhi – 110006. Gas delivery in 8 to 10 days, I am not only there are many customers to face this problem.
I request you that please solve our problem.
Thank and regards

I am a customer of Indane Gas, based at Dehradun. My consumer number is 0512.

I wish to express my strong dissatisfaction with Indane's dealer/distributor, Kishen Gas Service (Code 156451), and lodge a complaint against them.

While this dealer promises delivery of gas cylinders within 10-15 days from the booking date, they never deliver cylinders before 25-30 days or more, counting from the date when the booking is made.

Often, nobody picks up the phone and we have to go to the dealership to book gas. And then, one has to visit the dealership repeatedly – at least 3-4 times – before they actually give the cylinder.

To cite the latest case, I made my last booking on the 13th of July (booking number is 2303) and the gas cylinder has not been delivered to this date, despite repeated reminders and visits to Kishen Gas Service. This causes a lot of inconvenience.

I will be grateful if someone at Indane can please look into the matter and take necessary action.

Sameer Kumar
sameer.kumar.[protected]@gmail.com

I am Normal Man and My name is Pankaj Sharma and My Address is

Pankaj Sharma
C 165, Gokul Path
Vaishali Nagar
Jaipur - 302021

My nearest LPG distributer is Asaldurg Enterprises, Gandhi Path, Jaipur.

I have applied at 15th January for the new connection, they provided me a Indane Consumer Registration Slip N. 5320, and told to me to come after 15 days for the connection.

I had visited after 15 days and they told us that new connections are closed for sometime, Come after some time.
and like that I had to visit the office of that 5 to 6 times but they did not give any genuine answer about the new connection. after that I had told about this matter to a Senior Citizen and then He has gone with me to the office and then the office employees told us to submit the documents again with a aphidabit.

then I have submitted the all documents to the LPG distributer, after that they told me that the mechanic will come to check that you have already a connection or not.

After this happening the mechanic came after 7 days, and checked with fine condition that we have not any connection before.
The mechanic told me to visit LPG center and take the connection immediately.
then I have gone to the Asaldurg Enterprieses to get the connection, Now they told me that the regulator is not available so we can't give you the connection.

Means I did not get the connection again.

I heard that they are giving connections by taking some extra money and a shopkeeper is handling this for the LPG company.

Please take appropriate action for this as I am getting very frustrate with this all happening.

I shall be very thankful if some action will be there.

Thank You
Pankaj Sharma
Jaipur

The Indian oil petrol bunk opposite to Virtusa at Ekattuthangal, Chennai uses a different petrol gun cum monitor. They are perfect frauds, who are cheating consumers by turning the petrol gun away while not completing the actual level at the end of every fueling.They steal 150 to 250 ml of petrol in every automobiles and more than litres in every four wheelers.At the end of every single day they must be cheating and stealing almost 100s of litres of petrol from common people.So peoples do not fuel there in that bunk.
one can refuel at the Shell which is just few meters away from that bunk, where the service and standard is just too good.

Respected Sir/Madam,

My consumer number is 09900 and provided with only cylinder. Now three years past, but yet to get DBC. Have not been accepting refill booking on expiry of 21 days. Pressurizing customers to book after clear 25 days. After booking normally getting refilled cylinder after a lapse of atleast 35 to 45 days that too after rushing over phone and in person so many times. Verbally reported the matter to Area Manager (Lady Officer- Madurai) but vent in vein. Area Manager promised that every one will get a refilled cylinder within 30 days, but practically not ensured. They are working on Hand and Glove Policy.

Many times staff of this agency not attending phones. Not providing phone number of the owner of the company. Manager is a close relative of the owner.

Refilled cylinder are being sold locally to tea shops, hotels, etc for an amount of Rs 450 to 600.

Cash memos are being prepared on the date of booking for which delivery is done after 15 days of booking.

Delivery man also charging 20 to 30 rupees in excess of bill. Overall response level is very low.

Problems have also been highlighted to Mr.Jai Singh, owner of the agency sometimes back over phone, but of no use. Owner of this agency never found in the office. Manager is also rudely replying to the customers.

Please looking into the matter and initiate prompt and positive action to resolve these gievances realinsing the situation of a customer who is having only cylinder.

Sir,
I am from Guduvanchery, pin:603202. My Gas agency name is M/s.Pattammal Gas Agency which is at
Mudichur Rd., Old Perungalatur, W.Tambaram, Chennai-45.
I had booked for Re-fill my gas on 29/12/08. still now(26/01/09) i didn't get gas. we had booked branch office of Pattammal Gas Agency Guduvanchery . When we asked them, they told to complaint about to headoffice( M/s.Pattammal Gas Agency which is at
Mudichur Rd., Old Perungalatur, W.Tambaram, Chennai-45.)
i am trying for last 1 weak
i.e. from 19/01/09 to till to-day over phone. But
those guys never respond even it was Ringing, Ringing, Ringing otherwise most of the time line
engaged. My Cust., No.9251, will you please try the
same on my behalf. Their contact No.is [protected]/[protected]/[protected].

Regards
Thanigaivelan

sir,
refil booking in r/o gas cylinder was done on line at 06.18 hrs on 09.01.2009thro bsnl phone no.1260 .Booking number given was 001/9.1.09
to my dismay when i went to the gas dealer i was told that there is no such booking received.any how i booked fresh.fresh booking no. is 10782/19.1.09
what happened to my on line booking which i did thro my no 040- [protected]
Other relavant particulars are
gas agency: gurudatta gas service INDANE LPG GAS dealer
my consumer no.429313
[protected]@yahoo.com
mobile no.[protected]

I am customer of sanganer gas agency. I have booked the gas on 21.10.08 against the customer id 09580. the booking no. alloted to me 10533.in between I have reminded for gas delivery on 04.11.08, 10.11.08, 18.11.08, 25.11.08 and finally on 26.11.08 personally at the shop. but till date no gas delived to me. if you will try to contact at the agency at given no.[protected], 2791002 almost full day you willnever get the numbers. then I have seen at the agency counter the phone mouthpiece is kept outside the phone.
It is requested that please llok the matter urgently.

Thanks.

I booked a cylinder on 13.09.2008 in M/S Blue Flame Gas Agency, Sector 10, Koperkhairane, Navi Mumbai but cylinder is not supplied I again booked on 15.09.2008but cylinder is not supplied. I have only one gas Cylinder. I am inquiring daily but they replied that the LOAD HAS NOT COME. Is it true? If yes what is the solution, because without gas cylinder food is not cooked in house. Please help us.

I am customer of Indian Oil and in possession of Indane Gas. My distributor for Gas Cylinder is M/s Sarthi Gas Agency. No. 11950 on the name of my father, Mr. R.D.Dave.
Address: Mr. R.D.Dave, 142, Taranga Hill Society, Giriraj No. 1, Nr. Arjun Ashram, Chandlodia, Ahmedabad.
I filled a complaint of leakage to agency 4 days back. But till date afternoon there was no responce to the same, & whenever tried to connect the Agency phone no's, are engaged or not lifted by any body. Today after noon i reminded the agency & came to a surprise reply that the complaint was not at all lodged on that day and now it is done so a person from agency will come. As the person came to house and my wife had attended him. He saw the cylinder and said it is almost empty and may work for another 4-5 days only and this cannot be sorted out. If it would have been a new/fresh filled cylinder then it is of use. So, better forget. Later he diverted the attention to the pipe which is been used and said to replace with new one and told to purchase the same. As she rejected to accept and purchase the pipe suggested, he wrote a message in his ledger that customer has refused to accept and took her sign.
IF that person coming for complaint solution doesn’t have any responsibility for the on-going gas supply from the cylinder?
He is just bound to attend only new/fresh filled cylinder?
He didnt even bother to see what sort of problem it is and continuously repeated the sentence that it going to be empty and there is no solution. If the Answer is valid? or the Leakage in Cylinder should be kept in the house?
The Lady Executives sitting at phone booking system do not have any seriousness to give instruction for such an urgent requirement of complaint?
Are they Agency people & Company people waiting for some accident to happen?
Are we not paying for the services? & whether the gas is for 4 – 5 days.. it costs. Don’t they?
PLEASE GUIDE ME AND GET JUSTICE TO RESOLVE THE ISSUE.
Vipul Dave-[protected]

We got the last gas delivery on july 1st 08... after that till today we didn't received gas... while asking to the agency they are telling tomorrow you get delivery and repeating the same every day... that only not a problem they are not giving response to me treating like a slave.

I am holding gas connection no h25366 with hardev gas service 21, sadar bazar jallandhar cant punjab. I booked the gas on 25 jul 08. the cylinder has not been delivered till date. numerous tele calls on nos :- 2260287 and 5058647 have proved to be of no avail. the tele is not attended to although at times the message is, the no is busy but immediately there after it is not attended. the help line nos of ioc - customer service at chandigarh (nos:m [protected] and [protected]) are not attended.

I tried to ring up many times, at times the message is, the no is busy, and immediately there after the phone is not picked up.

This has happened many times in the past.

I have taken a DBC LPG connection from distributor no-90C (NTPC Emp. Con. and Th. Coop Society, Indira Shopping Complex, PO-Jamnipali, Korba-Chhatisgarh) on 28-11-2002. While issuing the connection a considerably old and used Regulator in very bad condition was given to me expressing by the office staff about the stock out situation of the same and I was assured that same would be replaced at the earliest, i.e. as soon as new regulators are available or in case of any complaint with same, e.g leakage etc. After that I approached the distributor many times but with no result at all. I was told like by the dealer's staff like- regulator would be replaced only in case of some problem or let me deposit the regulator and same would be replaced as and when satisfactory stock of new regulators would be available etc.
On 10-08-2008 I booked a complaint with distributor for attending LPG leak. Dealer's representative came to attend the complaint in the evening and he went back saying regulator need to be replaced because it was leaking, he also said that he would come back after checking the available stock.

On 11-08-2008 after waiting for the whole day I personally went to the dealer's office with Gas Consumer card and explained the incident once again and requested them to for appropriate action, the dealers representative at the office behaved rudely telling to come @ 8.30AM next day with copy of subscription voucher.

On 12.08.2008 I once again went to the dealers office @ 8.30AM with copies of Consumer card, subscription voucher and the defective regulator. The office was locked and nobody was available even to open the lock. At ~9.15AM a person came with office key and register and opened the office. I once again explained him the whole incidence, then he collected the papers from me and told me to deposit the regulator and told me to go back assuring that regulator would be send to my house after opening the go down withing one hour maximum. As I was already getting late for the office i did so.

Till 12.10 I have not received the regulator and while asking the dealer he replies that the person has already gone with regulator so he I should wait for him at my house only. The distance between my house, dealer's office and go down is hardly 10minutes by walk.

Am myself, raj kumar, consumer number - 18615, h. no.810/7, govindpuri, kalkaji, new delhi-110019. I am getting gas supply from "indane gas distributor, govindpuri, kalakji, new delhi-110019. from the last 5-6 days whenever I am trying to book through phone, getting message that number is busy, by luck if it connects, then they were not attend the call. after booking also I am getting gas after 12-15 days only. previously I made a complaint through ur official website. but there is no response. really I am feeling very bad about ur indane gas agency service. if it continues like this... I will give excellent free publicity to the public who is known or unknown about indane gas. it may not effect ur business, but I do as well as I can... through media (being a media person).

Recently I booked gas on 23-04-2008, they said"within 10 days u will get it"and gave me a ref. no.12133. I have waited until 02-05-2008, the 10th day and made a call by 11 am. again they said"it will take 2 more days". I have asked"then why did u say 10 days", replied... it will take 2 more days sir... and put off the phone. tell me, if u r in the same place"how do you feel"? please think in that way... if u r unable to solve the problem, give me the permission to take a"spare cylinder (double-2nd cylinder) on my existing connection".

I am really disappointed due to this consumer service of"indian oil & indane gas agency govindpuri. you are requested to kindly look into this & do the needful at the earliest.

Thanks & regards,

Raj kumar
[protected].

Sir
I am a consumer of Indane LPG (No.19844) through MC. GAS AGENCIES, CHANDAKKUNNU, NILAMBUR, MALAPPURAM, KERALA. The agency takes more than 30 days to provide the delivery of refilled LPG cylinders. When make an enquiry to the Agency they will blame the Indane Company. The Agency does not provide better service. Lastly I booked for new cylinder on 30/06/2008 but still I cannot received refilled cyllender.
Thanking you
Syamkumar.M.K
Nilambur

My consumer number is 10798
My letter dated 19-02-2008, (regd no. rla5776 dated 20-02-2008) to
The regional manager
Indian oil corporation
Tel bhawan
Sector-19
Chandigarh
Please refer to the above-mentioned letter, copy attached for ready reference,
I had received only one refill of gas on 23-02-2008.

M/s joti gas agency, ropar is now again not dealing properly with me and asking me to refill the cylinder from the tel bhawan as I had launched a complaint against them.

They are also abusing me about the complaint and uttered that they don’t bother about anybody.

M/sjoti gas agency ropar dosen't follow the proper procedure for booking...
No gas booking on telephone (for rural area customers)
Not proper supply of gas.

You are requested to look into the matter and take the necessary action in this regard and provide relief to me.

Thanking you,

Yours truly,

(sukhdev singh)
Consumer number 10798
Vpo: bhoje majra
Tehsil: chamkaur sahib
District: ropar

M/s Nataraja Gas Agency, Yelahanka, Bangalore 560 064, Karnataka have 5 phones 080-[protected], 54, 544, 5533, [protected].
All the phones are not reachable throught the day .
We are getting Engaged tone throught the day, strangely even after office hours. It is just not possible to book through the telephone.

Concerned may please help the consumers.