IndiaMart review: Medicines

Dear Sir/Madam,

I am writing to formally lodge a complaint and express my profound dissatisfaction regarding the deceptive business practices carried out by Mr. Mukul Chawla, Director of A.V. S. Herbals Private Limited, and Gnex Lab Pharma (importer). The interactions and discussions framed within the context of a business transaction have raised significant concerns. I'd like to emphasize that I possess a valid doctor's prescription for the Mounjoro injection medicines, for which I placed an order amounting to $350. However, Mr. Mukul Chawla requested me to remit a total of $1370 as refundable deposits for the release of the medicines from customs. These refundable deposits were taken in four installments ($300+$440+$300+$330) over three days, resulting in an outstanding total of $1720. As of now, the medicines have not been delivered, and there is an ongoing request for additional refundable money of $350 to facilitate the release of the medicines.. I am threatened via phone calls with the forfeiture of the already paid sum if the additional security deposit of $350 is not immediately provided.

It is alarming that Mr. Mukul Chawla continuously pressed for additional funds, citing various unjustifiable charges such as 'Demurrage Tax,' 'Airport Duty,' 'Transportation Fee,' 'Custom Duty,' and 'Shipment Transfer Fee,' ‘Permit’, ‘Mispackaging Fee’ each time assuring that these amounts were refundable. The insistence on further funds without any genuine assurance or guarantees raises serious doubts regarding the legitimacy and ethics of your business conduct. The compulsion to make these refundable deposits constitutes a situation where I am effectively coerced, having already made payments for the medicines. I am threatened via phone calls with the forfeiture of the already paid sum if the additional security deposit is not immediately provided. This coercion, manipulation, and pressure to make further payments underscore the unethical practices of Mr. Mukul Chawla, A.V. S. Herbals Private Limited, and Gnex Lab Pharma. These operations not only exude an air of fraudulent intent but also manipulate fundamental principles of trust, falsely invoking faith-based references to deceive customers.

The conversation threads reveal a series of false promises, invalid PayPal and Zelle accounts, the denial of customer references, and a persistent demand for unwarranted additional payments. The claims made about the legitimacy of the product and the false "delivery agency" further add to the suspicion of fraudulent intent. Please be informed that I have retained records of all communication and transactions, which I intend to use as evidence to report these unscrupulous activities to the relevant authorities.

I demand the reimbursement of the funds paid, along with any additional expenses incurred due to this deceitful engagement. I demand Indiamart reporting about Mr. Mukul Chawla, A.V. S. Herbals Private Limited and owners Vinod kumar Chawla and Sangita chawla to Cyber Cell for online scamming and fraud. Moreover, I reserve the right to pursue this matter legally via police station and consumer court, as these actions are in violation of ethical business practices and the trust of consumers.

I expect prompt action to rectify this situation and prevent further damage to potential future customers. Furthermore, I seek the refund of all amounts paid under duress and dishonesty. If no corrective measures are taken, I will be forced to seek legal counsel to address the matter.

Please find details of Mr. Mukul Chawla

Mukul Chawla

A.V. S. Herbals Private Limited, +91-[protected], https://www.indiamart.com/avs-herbals-pvt-ltd/

981, ground Floor, Mie, Phase 1, Bahadurgarh - 124507, Haryana, India

Below, I have provided the details of the conversation and events that have transpired:

Please find Screen Shots of Money Transactions that were made to multiple Zelle and Paypal Ids.

Please find below few screenshots of wattsapp communications from Oct 25th after I placed the order for medicines with Mr. Mukul Chawla, Director of A.V. S. Herbals Private Limited.

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