IndiGo Airlines
Reviews and Complaints

Travelled from kolkata international airport to suvarnabhumi airport, Bangkok via indigo airline 6E 77, seat no. 20B, on 8-12-17, 8:45pm departure. But we didn't receive our trolley bag (blue American Tourister, polycarbonate material, 14.3kg with golden lock) in Bangkok airport. We checked in around 5-6 pm Due to this incident access to the necessary valuables is cut off which has let to great difficulty for us, while we are in Bangkok. Henceforth please initiate the baggage recovery process and update us over email ([protected]@gmail.com) or phone: +[protected], +[protected] (this number will be available for contact only after 13/12/17)

On Wednesday, February 8, 2017, my wife and I flew from Coimbatore to Delhi by Indigo Flight 6E 985 to catch our flight to Chicago, USA. We were happy that the flight departed on time from Coimbatore and also arrived at Delhi on time. Upon picking our baggage, a large suitcase, however, we found it was damaged with a large hole on the side. We went to the customer service office at the terminal and reported the damage, and asked for a form to complain about it. The person at the office said that he could not do anything. When told about our trip back home to Chicago with a gaping hole in our suitcase and losing the contents in the long flight, the man wrapped the suitcase with several rounds of tape, and then offered a form in which I filled with my comments about the damaged suitcase. As repeat travelers from the USA on Indigo every time we visit India, we were surprised at the lack of customer service at the Delhi airport.

It has now been over several months since we took our Indigo flight to Delhi, but we have not heard any positive response back from Indigo. Although I attached pictures of the damaged suitcase with our boarding passes, the only response I received, to our dismay, stated erroneously that the damaged 'handle was due to wear and tear'. The picture I sent clearly indicates the damage was done to the suitcase body. Therefore, I request that Indigo compensate for our ruined baggage.

Hi, I missed my flight during connectivity with different airline. I got my flight from vadodra to Delhi at 9.55am, 29/8/14 and it supposed to land 11.20 am. but it come to Delhi at 2.10 pm as a aircraft technical issues... After all my next flight would be 12.45pm, boarding close at 1 hour earlier.. If I reach on time, I would be able to take this flight. However, I missed my flight, when I went to customer service, they told me connectivity time of flight is 1hour 30min as they are able to give me ticket. But when I asked to other airline they told me it's one hour and it's comman rule here... So. Indigo customer service provide my wrong information and don't want to take any action for my travel which I missed due to airlines fault.

My daughter travelled Delhi-Chennai as per details below:
Flight no. : 6E-281, INDIGO AIRLINES
Sector : Delhi-Chennai
Date of travel : 13.07.2014
PNR No. : A4CSXC
E-Ticket no. : A4CSXC
She was carrying one no. hand baggage weighing 6 kg plus one laptop bag. The total weight including laptop was 11 kg. As per ticket, one hand baggage of 7 kg plus Laptop is allowed in the cabin.
The staff at Delhi airport asked her that total of 7kg is allowed including Laptop and so asked her to pay Rs.1000/- for additional 4kg. The staff has harassed my daughter for a long time and argument went on. Finally she was allowed to board without paying. The behaviour of the staff was rude and not at all hostile. Even my calling to customer care at no. [protected] was of no use.
On writing to Indigo customer care, DGCA rule has been quoted and not ready to accept the ticket instructions.
I would like to Indigo compensate for the harassment to my daughter.
I also advise others to be careful while travelling with Indigo airlines.

Dear Sir, I was travelling in Flight 6E 265 from Bhubaneswar to Bangalore and after I got down from the the aircraft at bangalore I found my purse missing. I did not Have much money in that but I had my PAN Card, Voter Id Card and other relevant documents in That. I would like to know If I can get those documents. My Name is LALATENDU MAHAPATRA and the fight was on 5th of july and left from bhubaneswar at 7 pm evening. Kindly help me in this regard. If you could find my purse with the documents it would be of great help to me. Also it had a pen drive in it

Dear sir/madam. 

I was trevelling from your indigo airlines on 18 jun 2014 from. Delhi to Jammu. Flight no. 6E 536, boarding time 02:10 pm. Pnr : U1TQ2L. (include two).

Me n my friend handover our bags to Delhi airport but when we reached jammu we did not recived our one bag.in which we were haveing theese things.

Ser.  Items                                 Cost. 

1. Bag acer                             2350/-

2. Sun glasses (vintage)      12000/-

3. Cosmatics creams            1200/-

4. Shaveing kit + blade          900/-

5. Phone charger samsung   400/-

6. Sleepers                              2600/-

7. Clothes aprox.                  12000/-

We got the Property Irregularity Report from jammu airport by Neha.  

Neha told us that she will find our bag and will deliver to the given adress on pir. 

Today is 28th june. But till today we did not recived any update from any authority of your indigo airlines nor recived our bag Back. 

Please do the need ful and give my bag back to me As soon as possible so I was not force to take any legal action against indigo airlines. 

Thanking you.

Ankit Gupta/ Karni Kalra

Ph: [protected].  

This is a written complaint against the way Indigo has miserably failed
to sort out a simple issue and in turn tried to make advice on bad and
dominating note.I put forward a request cited in the appended
mail with a hope to sort out a simple issue of changing the name of a
traveller as mistakenly booked in a ticket by me.I have
acknowledged and acceded my mistake that I have committed and request
Indigo to change the name of traveller. However, to my sheer surprise,
instead of talking soberly to a customer and taking care of the issue (I
am also pretty senior in my field working with a world leader MNC), I
was told by one of the senior officials of Interglobe with a dominating and lack of courtesious
voice, why I have written the mail, the way it is written is totally
bad, what to write and what not to write, how to write. He did not
understand the way I was bluntly treated by makemytrip
taking the name of Indigo caused me to write such a strong mail with a
hope to change things however in vain. This is hurting, embarrassing
and humiliating. The customers at least expect better treatment from
service providers, definitely not like this. The solution of the
problem is not important, the way the problem and the situation has
been handled is a cause of concern. If we, the intellectual customers are managed like this way, god knows what is happening with the common persons. If the senior member of the management of an organization behaves like in such an audacious and arrogant way, the company behaviour and culture surely fall in place in similar fashion. Every representative of a company has certain onus on his shoulder notwithstanding the senior professional.I
solicit a strong action condemning this so that such treatment is not
replicated any further. Even though the issue is not sorted out, there must be proper way out in place on your behalf.

Dear sir, I have cancelled my indigo flight booking from VTZ to MAA to VTZ with pnr: U1ZHPL. I have paid Rs.4337/-as charges and I got credit amount of only Rs.1237/-after cancellation.Indigo never mentioned cancellation charges as Rs.1500/ in my ticket they have sent.
Also in cancellation intimation mail the charges are mentioned as Rs.1000/-per sector.But when I contacted customer care Mr.Jaspreeth singh says the charges are 1500.Please clarify and do justice to me Why they mentioned cancellation charges are Rs.1000/per sector in the cancellation mail they sent me but charged me 1500 per sector?Please look in to the matter at the earliest.Sending copies of ticket and cancellation mail.Thanking you.Sincerely---Dr.K.Siva Kumar.cell no.[protected].[protected]@yahoo.com

Dr.K.Siva kumar.

Hi,

I Parama Dutta was traveling by Indigo Airlines on 6th May 2013, Flight 6E-135, Pune-Amhedabad-Kolkata, seat 7D. I was carrying two cabin luggage one a laptop bag another a VIP backpack blue and black in color. I checked these two as cabin baggage and boarded the flight at Pune. After the flight took aboard I took out my Jacket, lunch box, and bottle of water from the backpack. Thereafter flight landed at Ahmedabad where a set of passenger landed and some new passengers boarded the flight. After this when the plane landed at Kolkata airport and the flight stopped I sitting at the aisle seat quickly got up and opened the over head cabin to take out my backpack and could not find it. From the two luggage i was carrying i got the laptop bag but not the VIP backpack which contained all my valuables starting from my wallet containing my debit, credit card, PAN card, Driving License, RS2000, clothes, education certificates, sunglasses, laptop charger etc. I immediately informed the air hostess in the flight she asked me to wait. After all the passenger took their luggage and got off the plane. In the same cabin space another black backpack was left behind I told the air hostess that this is not my bag and some one else has taken my bag from the aircraft. The aircraft authority took that bag and consoled me that they will look into what has happened.

At first I felt that someone by mistakenly taken my bag and got off in Amhedabad and left his/her bag. So to identify the person we searched the leftover bag for any reference for the passenger. The bag was stuffed with small pillows and some dirty clothes of a female but no other identification except a security tag of Pune airport. Hence the person could not be traced. The Indigo authorities asked me to wait for some time so that if it was bag swap then the other person would contact the airline. But even after 2 days no body contact Indigo airline for retuning my bag and no one called to claim that leftover bag. I asked the Indigo authorities to check with the passengers who boarded from Pune airport and got off at Ahmedabad, but Indigo was not very helpful and denied any claim for the cabin luggage. I requested them and explained them that this is a case of serious and planned theft from the aircraft and can not be ignored. The thief had planted a dummy backpack filled with non valuable items and had taken another persons bag. I requested that this can only be traced if we can see the CCTV footage at airport after the passenger landed in Amedabad. But Indigo airlines are not being co-operative. I request this body to facilitate a resolution by viewing the CCTV footage at Ahmedabad airport of the passenger departing from indigo airlines.

This is a case of serious theft and can not be treated lightly.

Contact Info:
Parama Dutta
357/6A Prince Anwar Shah Rd,
Kolkata -70068
PH:- +91-[protected]
email id: [protected]@gmail.com

To,
The General manager
Dubai airports authority
Dubai
sir,
The indigo airlines an indian based airline is charging extra from the passengers for the duty free goods even for 1/2 kg after the check in procedures. normally an airline is not charging any passenger for the weight of duty free items because the passengers are using the duty free after the baggage check in formalities.
The hand baggage allowance specified in the indigo website is exclusive of duty free items and the passengers are facing too much trouble as they cannot purchase any items from dubai duty free.
In short the permission granted by dubai government for indigo to provide the service is indirectly affecting the buisiness of dubai duty free and its commodities. The indigo airlines is prompting the passengers to use the indian duty free shops indirectly creating a loss for Dubai government itself.
Hope the authorities will seriously look into this matter and take immediate action against the indigo airline services and provide good services for indian passengers and to protect Dubai duty free buisiness as soon as possible. Thank you

I had an awful time travelling with Indigo last Saturday (Feb 2nd). I had 3 tickets from Chennai to Delhi on the 5.20 PM flight and because of some communication gap the taxi driver dropped me off at the farthest end of the Airport. I reached at the counter at 4.35 and requested the head coordinator to let me board. I informed them about being dropped at wrong point, But they did not allow me to board. I was told that seats are available on the 7.50 flight and if I am willing I have to pay the applicable charges and new tickets will be issued. However, I was shocked to learn that the penalty was the actual ticket rate for that day minus base fare. I was prepared to pay any penalties, but the full fare for next flight was unfair. I’m a reasonable person, but this is outrageous on part of Indigo, I was arm twisted in paying the higher fare, since they were in position of advantage. In fact the 7.50 flight had many vacant seats, its sheer greed for an airline, with national repute.

I had cancelled two tickets booked from Indigo Airlines for Mumbai Kolkata for 22/10/12.The details are Flight No:6E 325 Booking reference:LY6YLF & Flight No 6E321 Booking Reference :JNDMBF .
The tickets were booked online from Indigo Airlines website.There is no refund and no response from the Airline even after 45 days of the Cancellation.

I ordered (and paid for) a used book from Chapters.Indigo.ca. They sent me the wrong book. And it was a laughably bad book. I sent a complaint and was told that they would get back to me in 24 hours. Well, it's been days and I have not heard from them.

I travelled from Mumbai to Bangalore on 1 April 2011, flight 6E-412, Indigo Airlines. When I colleceted my baggage at Bangalore, my bag was damaged. The zip had been broken and all the contents of one of the bag pockets were missing. Bills worth over Rs. 5000, election card, headphones, some money, etc. all gone. When I complained to the Indigo Management, the tell me that my loss of luggage needs to weigh over 2kgs and only then they will help me otherwise they cannot do anything. They even went to the extent of telling me that if I was so concerned about my bills, I can go ask the shops to give me photocopies of them! My luggage weighed exactly 5kgs when checking in and 3.5 kgs when checking out. They made me wait for over 3 hours at the airport and still did not do anything. More than the loss of luggage, I am appalled at the obnoxious and rude behaviour of the staff. Their incompetencies and harsh behaviour were completely unnecessary and some action needs to be taken against them.

Wrost experience with Indigo Airlines/Never travel by this Airlines

We were to board the Delhi bound flight(R6URCP) from Chennai at 20:00Hrs 21-12-2009 when this incident happened.
We reached in the security check at 19:30Hrs after the announcement and were held up at security for around 15 minutes.
The manager of the indigo airlines (Present at [protected]:00Hrs) informed us that we were late even though we entered the security check at 19:35Hrs.
He (Manager) tore the tickets in front of us and we were asked to move out of the place immediately. He didn’t give us the chance to explain.
My question is - Who is he to tare my tickets?
He literally dragged us to the front gate and left us alone.he didnt show us any courtesy even after repeatedly saying that we were the first time flighters.
It is my money and rightfully it belongs to me. He has no right to tare my tickets. I was embarrassed in front of the crowd.
This was supposed to be my first flight experience and would have kept the tickets as wonderful memories since the money I have put is my first month’s salary.
It is a sentimental/Financial issue for me and was depressed for 2 weeks because of this.
I had asked this question" I am expecting a reply from one of the managers.I will take appropriate action if I don’t get a convincing reply."
For this he asked me to forgive and said he will refund me 229 per passenger.
so if u lost your respect, get humilated by indigo staff - dont worry - they will pay you 229 rupees.
Really he destroyed my joy of the first flight experience.
This is my humble request to all that never travel by indigo travels at all. they dont respect you, wat all they respect is the timing of their flights and they have 229 rupees to refund you.
Moreover one funny thing is, atleast they havent repaid the 229 amount per passenger what they promised me to give.
i have all the proofs and an eye witness and i am going to take this to consumer court untill i get my money back.
my mail id is [protected]@yahoo.com and i will be delighted to explain you in detail if u still have any queries.

My sister flew to Bangalore from Vadodara on the 27th of Apr 2008 on Indigo Airlines flight 6E 277 with her two kids. The flight was via Mumbai (just a stop).
She had checked in two pieces of check-in baggage. When the flight landed at Mumbai someone from the Airline came up to her and asked her how many check-in baggages she had and she told them it was two (a bag and a suitcase).
On landing at the Bangalore airport, she was able to get only the suitcase. The bag never came. On lodging a complaint with the Airline, we were not even given a complaint number on insisting a lot they agreed to call and let us know of a complaint number.
Since that day we keep calling the Airline number and talking to various people but to no avail. They never call to update us on the status of the search. And when I call they just say we are searching.
They say that if at the end of 20 days (wow !) they are unable to find they would compensate us with some money (based on some weight related calculation).
My suggestion to them is to give me the money right now and take it back the moment they find the bag for me. This will keep them on toes and attend to the problem with more diligence. And for me, it would mean that I get some immediate relief and know that the issue is atleast half solved.
Another thing that baffles me is that they decide the compensation based on the weight of the bag, which is totally ridiculous to me (ok, all airlines do the same, but that doesnt mean it is right). They can make it mandatory for people to fill in the approximate value of the baggage at the time of check-in (like we do when we send packages with couriers).
I am still hoping we will be able to get back the bag. Because I am more interested in getting my bag than any compensation !

To: Indigo Airlines,

I was booking a ticket on 4th june '07 for Pune to bangalore dated on 2nd July. After clicking confirmation button i got the message as -

Sorry, but one of the flights you selected is no longer available. It's annoying, but it happens. Your card has been pre-authorized for the booking amount but has not been credited to yatra. This amount will be reversed at the earliest. We are sorry for any inconvenience this might have caused. For further information please contact our call center at...

When will i get my amount back as i didn't get my ticket booked so when can i expect my amount back to my Credit card account. This is really irritating that without getting a ticket amount gets deducted.You should update your software :-(

Make sure when u transfer either u send me a mail or msg on my mobile for confirmation.

Thanking u in advance!