Ing Bank
Reviews and Complaints

I am very disappointed with the large delay from ING vysya bank to close my personal account and cancel the ECS debit! Vysya bank trying to perform ECS debit two times even after I settled the full amount!
At least by now make sure that ECS debit not happened again, as I am keep loosing the money because its delayed process. dont ever try to deal with vysya bank.

Th eemployees of Faridabad Branch have no manners to talk to the customers, Specially One Employee B. Shriniwas is one of the irritate type of person. He querrels with all the customers.

Ing Vysya is the worst bank to do business with when it comes to home loans as they are sucking blood out of their customers without any MERCY!

Contacted ING on 7.2.09 to transfer some funds from my ISA to my current account. Was told unable to perform this action as my current account was not linked to the ISA, it would have to be transferred to my old closed current account. Told ING that due to not having access to my closed bank account, I requested the close the account & return the funds. Was advised by ING send a 'copy' of current bank statement & cheque will be issued within 3 working days from receipt. Sent the letter 12.2.09. No reply or funds received, contacted ING 26.2.09 was advised needed to send original bank statement. Sent letter of complaint to ING & posted original bank statements to ING 27.2.09. Was advised 12.3.09 by ING received bank statements & was told that a Customer Service Team will contact me within either 12th or 13th to advise then funds will be received - No call has been received. Completed form & posted relevant documents to Financial Ombudsman as at a loss as to why ING will not allow you to cancel your policy & send you your funds.

They advertised no fees and just last month charged me a $25 fee because my savings account was 'not used' for about 2 years. I contacted them within a week after seeing the fee and they claim they attempted to contact me to warn me of the impending fee which they never did. I contacted customer service several times to no avail. I filed a complaint with their customer satisfaction contact to no avail. I even filed a complaint with the BBB to no avail. I just closed my account and hope I will not be charged a fee for that also but I probably will. STAY AWAY FROM ING DIRECT UNLESS YOU ENJOY GIVING YOU MONEY AWAY TO PEOPLE WHO COULD CARE LESS ABOUT YOU AS A CUSTOMER.

Be very careful dealing with them. RRSPs, mutual funds, and other accounts there don't allow you to list a beneficiary online. You need to search through their website to find the forms, and then fill one out for each account. Don't bother to ask them to mail you the forms because that can take weeks. Also, they are not very forthcoming with information. You have to ask very specific questions to get any answers, if you are lucky. If you have a relative that has an account there, and they don't have a will or list someone as beneficiary, it is a completely frustrating experience trying to get them to give you details of the accounts or to even help you figure out how to do it. Seems like they don't want to give up the money that if left untouched in the account long enough, they could probably claim. No wonder they can give such higher interest. Take your money elsewhere. It will be safer.

When I opened a savings account with ING Direct the disclosure stated "...I can close my account at any time and will receive all of my money in full, with no fees or service charges, along with any interest owed to me." But what ING Direct failed to disclose is that if ING Direct decides to close my account for inactivity I will be charged a $25.00 fee. The website notes all the ways the customer can contact ING Direct: by email, phone, mobile, mail, and fax in order to reach the bank. Do you think ING Direct will make a diligent effort to contact the customer in the same way by email, phone, mobile, mail, and fax in order to reach the customer in one way or the other? No, ING Direct will not. ING Direct lies on their website. It states, "The Bank must make a diligent effort to contact the rightful owner... We use the mailing and email address we have on file for you to send you email notifications and a State-mandated letter warning you of impending escheatment. We make every effort to reach out to you to prevent escheatment..." It's a lie! I have received postcards from ING Direct for a mortgage account, IRA savings account, and a ShareBuilder's AIP, but I have never received a letter warning me that due to my savings account inactivity my account funds must be turned over to the State. From what I discovered ING Direct only sent an email and failed to use the availability of other ways in order to contact me so no diligent effort was made by ING Direct to contact me as required by law. It does not take a rocket scientist to figure out that if the online account is inactive that the online email may be inactive too. ING Direct was unconcerned to try to contact me by mail. If ING Direct truly would have made a diligent effort to contact me I would have received a warning letter and I definitely would have responded before ING Direct closed my online savings account.

Today, while speaking to an ING Direct Customer service representative to find out how to open a joint ING savings account in which to invest substantial funds from the sale of our home. I was told that I could not do that as my wife was joint on my existing account, and had not activated her PIN – that account has been open for some period of time, during which we have been living at two different addresses in Florida and one in Massachusetts from which we moved just 2 weeks ago to our current address. .

My wife took the phone and ‘failed’ some security questions – most of which revolved around our addresses – probably in fact, because although we had moved (Winters in FL and summers in MA) we had kept the MA address with ING, and had mail forwarded etc.

I cannot understand why we were told that she “Could Never again Have an Account with ING!” – and not in a very pleasant manner by an ING Customer Service representative.

I could understand the need for further confirmation of her identity, and certainly would have been pleased to do so – including birth records, notarized statements etc., but such unmitigated inflexible attitude on the part of this individual is intolerable in someone whose funtion is to provide 'service' to custsomers.,

I was also told at this time that the joint account would be closed and the funds returned to my (JOINT !) checking account. – If in fact, this situation had been meant to somehow misappropriate funds, ING's action would in fact have facilitated just such a thing.

I am deeply disappointed in the treatment we have received, and advise any and all friends and acquaintances to not deal with such an impersonal institution.

I received a letter from a supervisor after having written to Customer service, which showed absolutely no understanding of, or any desire to correct this problem.

ING Direct recently made an offer to me via email to extend my current 5/1 4.5% for another 7 years at 3.375%. The one time fee to do this is $2, 300 and this which result in a savings of approximately $300 per month on my 450K mortgage. ING Direct subsequently rescinded their offer to me after checking my credit. While my credit has definitely eroded in the past couple of years as the result of a reduction in my household income (no surprise in this economy), I have never been more then 30 days late on my mortgage and when I have, I have always paid the late fee. Their decision is forcing me to search for a refinance with another mortgage lender (something I assume that the rate renew offer is meant to discourage people from doing). While it may be difficult to find a lender due to my 'below par' credit, it will not be impossible. To be honest I am quite surprised that something that would help me improve my credit and make it more likely for me to pay them on time (i.e. the $300 monthly increase in my cash flow) is being denied to me. A company that requires that their employees in customer service to answer the phone with the words' 'How Can I Help You Save Your Money Today?' is apparently not living by their words. ING Direct is no longer a financial institution I would recommend to others.

I had been a happy NetBank customer for over 10 years, and have had nothing but problem after problem since the sale of NetBank to ING.

It all started with the sale. I received literature notifying us of the sale and advising us to open an Orange account, which my wife and I did, on November 10, 2017. Unfortunately, and probably the root of all our problems, during the online account creation my computer froze (my daughter was logged on at the same time and for some reason an application she was running must have interfered with the process). Anyway, we managed to create a joint account (for myself and my wife), but we were unable to generate customer numbers or PINs. Literally, the Internet Explorer windows froze before I could select PINs, and we had to restart the computer.

Anyway, the next day (Nov 11) I received an email giving us instructions to verify the account etc. To do this, we needed PINs, usually generated online (of course I didn't have one). I called, I explained that I didn't have a PIN, and was told that one was already in the mail (November 11).

November 23, I still had not received a PIN. I made another phone call, the customer service agent said " it must have got lost in the mail", anyway a new one would be mailed.

December 6, I received the PIN, unfortunately I was away from home on travel and could not activate (even answering security questions, I was not allowed to activate because I wasn't at my "home phone"). I was frustrated, but I patiently waited until I returned home, December 9, and activated it.

Then, December 10 my wife received a letter saying that they needed more information. This letter containing a Customer number (86XXXX), and another note came the same day with a PIN. We followed the instructions, call the automatic phone system number, and the PIN does not work. We call customer support, we are told the PIN she is trying to use doesn't match with the NEW customer number she is assigned (the letter contained a NEW customer number 86XXX). The security agent says she needs a new PIN, and SAID she ordered one, I then complain that I must have access to our money, we have bills due, a big house payment, etc. I am then told by this agent I spoke to on December 10 that I will be allowed full access to the account while my wife's NEW PIN is in the mail.

I patiently wait 3 more days, until December 13. I still have no access to the funds in our account that transferred over from NetBank, that I verified (after 27 days). I called again December 13 morning, and am told by "Victoria" that "no", I may not access the account, but that the NEW PIN my wife received December 10 might work with an OLD customer number (772XXX) that was apparently assigned back in November, Victoria suggests I go home and with my wife, try the December 10 PIN with this OLD Customer number. We call the 1-888 number, the December 10 PIN does not work with the OLD/NEW (772XXX) customer number, but it does work with the NEW Customer number (86XXXX). Eureka!

Not over yet...to finish setting up the account she has to go onto the website and confirm a small transaction. But when she tries to logon to the website, it does not accept the NEW customer number and PIN that WAS JUST ACCEPTED BY THE TELEPHONE SYSTEM. Instead, we follow the online instructions (enter last 4 SSN, ZIP code, birth day etc.) and the website says her customer number is 772XXX. As you may have guessed by now, the online system will not accept this Customer number/PIN combination.

So now, my wife apparently has one customer number for the telephone system (866XXX) which accepts the PIN mailed December 5, and another customer number for the online system (772XXX), which is apparently paired with an UNKNOWN PIN which WE DO NOT HAVE. No one can tell me whether a PIN that matches this Customer number was ever mailed.

An ohbytheway, I still cannot access our money. I still have bills due. Lucky for me I cancelled my direct deposit (why should I deposit money into an account I cannot access?). I have a house payment due next week, I don't know how I'm going to pay it (you guessed it, I have the money but can't get it).

Today (December 14) ING offers to send yet ANOTHER PIN to my home. I am willing to do this only if they can send it overnight or 2nd day FedEx, because 1)I have no confidence this is going to work; and 2) I need to make house payments.

ING says they have no ability to expedite the new (3rd?) PIN number, I am finished and say OK, fine, close the account and send my money to my home (which is the address on record with NetBank for over 3 years). They won't even do this; the agent passed "my information" to her legal department, apparently this will take a long long time, becuase she said I will get our money much faster if I simply give in and have my wife ask for a new PIN. Oh my wife left yesterday for several months overseas, she won't be able to make ANOTHER call FROM THE HOME PHONE when this NEWNEW PIN gets here (if it ever does).

ING looks like a great bank, they really do compare pretty well with other online banks in terms of interest rates, features etc, but it is obvious to me they have no control of their system access, their security process is absolutely draconian, there is some sort of flaw between their telephone and online systems (wife now has two Customer numbers, one for the phone system and one for the website)and they are completely unable to communicate with the other agents from one day to the next. Every time I have called I have had to explain all the prior history in full detail, no one seems to be able to fix it after over a month.

Now I'd be satisfied just to get my money back, but according to the last agent I spoke to I'm going to have trouble doing even that.

I am writing to complain about the ING Direct website, its' security and suggested communications methods. I would like to be able to write comments to ING Direct customer service directly from the site while logged into my account (other banks call this "Bank Mail"). I have been able to do this on other internet banking sites and find it annoying, inconvenient, and UNSAFE that there is no way to contact you online through my banking account.

The instructions for communicating with you indicate that I must log into my webmail service provider and send ING Direct an email that includes my account number, name, address and other identifying personal information to obtain information about my account. Any educated consumer knows it is unsafe to share information of that nature through an email over the internet.

I find it ironic that ING Direct goes to great length and cost advertising how "we protect your privacy", yet do not make contacting you online "safe" at all. Instead, contacting you is inconvenient and dangerous (and please, don't suggest the other option of calling ING Direct; I have been on hold with ING Direct customer service representatives for 50 minutes while they attempt to find answers). By the way, after 50 minutes of being on hold, I suggested that the customer service representative take my telephone number and call me back. His response was that he could not do that and if I wanted answers, I would have to wait, no matter how long it took.

I have emailed ING Direct customer service and received no response to my query and complaint about the lack of access to safe communication methods between bank and customer. I think they just don't want to hear from their customers so I am using any other available means to get through to them.

Junk bank - I opened an account and deposited two checks from Home Depot almost a month ago, ING has cashed the checks and just keept the funds with no valid cause. I have made numerous attempts and their employees just dont give a s***. This online bank has actually went ahead and opened cafes to lure more custumers. Unbelievable they can't even run a legitimate financial institution and now are trying to run cafés. Save your self the headache, eat and open your account elsewhere.

Forgot to mention they also changed my security questions as well the first time I called none of my answers matched, I sent a security notice via email ASAP then the next day my security questions were all correct. They are changing custumers info.

ING Direct Banks SUCKS! I opened an account and deposited two checks. First they call me and ask is there a reason I opened my account online...Daaaa Idiots your an online bank is there another way to open it I'm in California you have no branches here! then act like my two checks are stolen I told them if it makes them feel better place a longer hold on the check, then they literally just freeze my account and cancel my pass code and aah for got to mention the rep was asking me for my pass code for verification... WTF all their reps can see my pass code? and that's secure? ING SUCKS...

Hi,
I have taken the ingvysya life insurence. But even after 6months I have not received any papers or acknoledegement.

When I tried to contact the sales manager, he is keep ontelling the it has been send to my address, but I never received.

I keep on mailing for all id's(including helpdesk) in their site, but never get any reply.
I tried to contact with the customer care, he will redirect the call to sales department.

Before going to invest in "ingvysyalife" make call to customercare, you will never call to that number again.

Dear Sir,

I have submitted a sum of Rs. 50,000/- on 27-June-07 against cheque no. 819036 to get the Life insurance policy as per the documents handed over to me. Afterwards, my medical examination has been conducted twice, but till today i have not been issued any policy and dont know where my money has been utilized. I had a frequent talks with branch manager (Yamuna Vihar Branch, Delhi) who is also unable to give me any satisfactory response. Everyday i have been told that the policy is being issued from the concerned department but all are laim excuses.

Similarly this happened with my wife's case where the bank utilized 50,000 Rs for 6 months and she has been issued policy after long fight.
We assume that this is ING Vysya's regular practice and it should be highlighted on public news and television.

Awaiting your immediate response.

J.L. Sudhir ([protected])

Check their product brochure better for details. I think they deduct allocation charges like every other life insurance company. If I am not wrong their website www.inglife.co.in will have all details around the same. I checked it and for the mentioned plan it was around 45% of first year premium.

If you were not told this, possible that your agent sold it wrong to you. You should always check the Insurance companies literature before deciding to believe your agent.

Even I am a victim of the malpractices by ING Vysys Life. They are really bad, careless, adament, unprofessional, and what not. In fact if the complaints against them accumultaed, they are the right candidates for unfair business practices. should be kicked out of India. Our national companies are much better than these international *********.

I also felt the same type of behaviour from themabout two of my policies better to take care of our money when in vesting with suchcheating people.

I ma also facing same problem.
I have invested on June 30 2007. But till now I have not received any documents.

I keep calling and mailing to all the id's and numbers avialable in therir site.
But of no use till the date.

Sometimes it's dificult to access your own account for Ing Direct. I have never had so much problems accessing my accounts with any other big financial institutions. They call it security but I think they have a lousy computer systems. I am puuling my money out.

I have been attempting to withdraw my money which is only a hundred dollars and it seems every time I try to log in they make me request a new pin and it doesn't seem to arrive in my mailbox. Finally, I have gotten through and they did send a new pin but now I cannot access my account with all of my correct information as it is directing me to call them and they are closed. They seem to be having much customer service related problems that they cannot handle so I want to withdraw all of my money out and now am having difficulties doing so.

I don't have a bank account with ingdirect but I do have a sharebuilder account with them. After reading these post I'm glad I didn't open up a banking account. It must be horrible when someone holds your money and you made plans around that money. This has happened to me before but with different accounts. My problem with this company is I purchased stock from 0.00 to 4.00 per trade not realizing that it would costs me 10.00 per trade to sell the stocks. My account on the surface looks like it's worth 310.00 but if I sell the stock I would end up only getting 30.00. When I signed up I did not realize that only the automatic trades were free or 4.00. The live trades costs way too much. Only worth it if you buy limited stock and it makes you money.

Same thing just happened to me today...and I am working out of town, in a motel with $12 cash...no other access to money...This can't be legal! Since ING is on-line banking only - no paper checks - there is nothing that could possibly come thru that is not already indicated in pending tansactions that they would be responsible for...they are holding my money hostage!

I have been with ING for about 10 years and they recently decided to close my account for no reason. I never received notice whether mail or email from them. My direct deposit goes into that account. They don't care. Their attitude oh we will reopen but it will be a new account number. That does not help me at all. I am so disappointed. I will never deal with an online bank again. Strictly brick&mortar from now on.

I am having a similar experience with this ING company. ING Direct stole my money. That is what happened. They took a deposit, Then said they needed More verification. There is no more verification. Customer service is actually "sales" said they could not forward the matter to someone who could help, but eventually did forward it to another department, who essentially did nothing. They have not returned the deposit. I cannot use the funds. They have refused to close the account - even though their terms indicate that account can be closed at anytime by either party. This company seems to be very happy to steal people's money. I wish I had checked these complaints before I did anything with them. Instead, I trusted the AFFILIATE link that was sent to me from Tyler Tervooren. This is another, separate problem: affiliates with no liability for the problems that result from people trusting them.

ING Direct is a bunch of crooks. They closed my account up also because someone from the company called me on my cell phone, started to ask me some personal questions, like SSN, DOB, Address, Name, Drivers Lic#, ECT..I refused to answer any of their stupid questions. Well they STOPPED my account and refused for me to gain access to my account. I called tried to speak to the highest stupidvisor and I didn't get anywhere. I called the FBI in Dover and they said there nothing they can do. ING Direct needs to be put out of business.

Dear Lekha,

This is a public forum to post grievances about certain companies so that others can get information about those companies and decide if they want to give them their business; the site operates independently from INGdirect bank and is not affiliated with them at all, so has no authority to deal with your personal situation. If you can, you may wish to remove your account information from the above post for security purposes and redirect your letter to customer service at INGdirect.
Good Luck.

Dear All,

This is Lekha Bansal from kanjurmarg. I hold an account in your bank since last 5 month my Account number is [protected], , Juhu Branch.

I had given a cheque in the name of Dr.Kamlesh Bhagat amount of rupees 7000/- where I had not mentioned the date and normally he calls and informs me that he is putting the cheque. This time is didn’t inform me and I got a call from at 3.15pm the Juhu Branch that a cheque has reflected in my account of 7000/- and my account had a balance of Rs.6105/- .That lady asked me deposit the Variable amount before 3.30pm where as I work at Kanjurmarg and you guys have no branches at Central Zone at all and for me to reach was impossible cause to reach any of your western branch would have taken me 30 to 45 mins and I don’t have anyone staying at western line. My main account is HDFC Bank and not ING so I didn’t maintain much amount and even to do any online transfer I registered ING account to my HDFC and to get activated it take 24 hrs so online transaction was impossible again in a span of 15 mins

I asked the lady to hold the cheque and said that I will deposit the money in morning and whereas she didn’t inform me any cheque return charges on it at all. I somehow managed to get the balance to 7000/- and suddenly today I see my amount being less and there was a return charge of rs 221/- which was not intimated by any one from the Juhu branch.

I called up the customer service today 16th Dec 2010 and spoke to Mr. Kumar and as per the conversation he said that he has given me a privilege by just letting me know about the return of the cheque and not mentioning about the return charges as it is not the banks duty. He says that it’s a privilege that he is giving us a Zero Balance account. I want to know in any banks if there is return cheques aren’t they suppose to intimate you about the charges in advance so why can’t ING people do it .if I was been intimated earlier then I would have put some additional amount so that the balance is maintained and I would have not mind paying the charges back again.

As per government rule there cannot be any transaction by any party even by the bank itself without any intimation to me or permission by me even if it’s a return charge.

I request you to look into this matter and request you to reverse my amount by Rs. 221/- Before that cheque reflects again and I again get a charges of Rs. 221/- .

Best Regards,

Lekha Bansal

DO NOT USE ING EVER ! BUNCH OF CROOKS !
After opening an ING Orange savings account, I decided to open a Sharebuilder account and purchase some stocks. Needless to say my experience turned horrible when ING sold my stocks for less than I purchased them for because "the transfer of funds" did not go through. Even though I was just transferring funds from ING account to another. I DID monitor this activity every day, and it looked to me, on the account, that everything went through just fine.
IF YOU DO CHOOSE TO USE ING...YOU ARE AN IDIOT !

After trying without success three times to gain access to my account I have finally cancelled it. The security process is convoluted and they cannot control any aspect of your on line banking except to mail you new pin numbers. When you call in to verify, the system may not accept your phone call because it does not match the phone you listed. When you call in on a cell phone, the system will not recogognize the tone and they will mail you another pin number, it is an endless series of sensless security. My advice is simply stop doing business with them. My account with NetBank went without any problem. I would not reccommend ING for any banking service, unless you want to put your money into a hole in the wall, and that might be easier to access. BTW I am a developer and their customer service and security is a lot of JIVE. Wish I had done this sooner.
Dennis Hayashi

On July 1, 2010 I sent a check to ING to be deposited. They placed the deposit on hold for about three to four days before making the funds available. Later on the same day that they made the funds available, they notified me that I deposited a bad check, that was sent to me from a marketing co. I had no idea that the check was bad. They didn't know that the check was bad, because after placing it on hold, they released the funds. Now the nightmare begins, they closed my checking and savings account. Next, told me that I was a I intentionally tried to defraud the bank. The took a few thousand dollars of my money that was in my account and refuse to give me access. I have two direct deposits that are now in limbo, and will take a long while to re route these deposits. They refused to listen when I told them that the linking account that I initionally used to start the account had been closed. They insist on waiting for a couple of weeks and placing my money in an account that no longer exists. The worst thing is that three different customer service reps were very nasty and condensending. I filed a complaint report with the BBB and and the Federal Reserve, and would be very interested in joing in on a class action suite.

I am so glad to read this, as I thought I was the only one who had experienced this horrible level of service from ING. What made it worse, was the fact that they were forcing you to take an overdraft (I hate them, and will NEVER accept one) with the checking account, otherwise your money was put in an Orange savings account that has no electronic access.

Fortunately for me I could see the writing on the wall and where this was headed, and immediately opened an account with HSBC Direct, and had my money bank transferred into my new account. My period of inaccessibility to my funds was limited to a few days.

I have been receiving a level of service at HSBC that rivals the great service from Netbank, whom I still miss dearly.

Well, I found out about the NetBank collapse a few months back (I'm outside US and I don't use NetBank except for rare transfers). And I got lazy (since I have to call at odd hours), but finally decided to give ING Direct a call. I didn't wait too long as I called a few minutes after open (like 8:05AM).
Rep : "So how can I help you?"
Me : "Former customer of NetBank, heard it was transferred here, didn't know about it since I'm off shore until now."
Rep : "What's your Social Security #?"
Me : "blah blah"
Rep : "Okay... let me check"
after 5 or so minutes
Rep : "We don't have any accounts with that SS#, and since you're offshore, you can't create an account here!"
Me : "Huh?" Shocked "So what should I do?"
Rep : "Let me check"
after 5 or so minutes
Rep : "We'll have our research dept check it out. Call back at the end of the week"

A cheerful day, no doubt... I hope they didn't really lose it...

I filed a complaint and I am hoping this will lead to a class action lawsuit, I left my name and contact information with a legal head hunter and I am awaiting a call back from a lawyer or law firm. Yesterday ING closed out my savings and checking account without notice and claims they sent all the money to Wachovia (old closed out bank account) and ING said the money cleared with Wachovia. I called Wachovia they said impossible since we do not have an active account with them. I called ING back and the 2nd rep I spoke with said the 1st rep must have been mistaken. They also restricted access to my IRA account which the 2nd rep said would not happen. Because of this issue my husband and I are unable to access our paychecks until 5-15-08. We have no food or gas to get to work and no way to pay our bills which includes our mortgage. We begged them to do the right thing and at least put the money back and let us withdraw it and take our business elsewhere and they said they would not help us. We would have to wait until the money "showed up" and then they would transfer it to another bank account if we set one up.

I filled out this form. ING charged me 5 $10 fees for free transactions (under the Netbank regime). And ING refuses to reimbruse me.

Give it a shot, if enough of us complain, maybe we'll get some representation.

https://www.lawyersandsettlements.com/submit_form.html

INGDirect turned some phony bank charges they created during my Netbank account closing over to a collection agency who is now harrassing me.

I agree time for the lawsuit against INGDirect.

Anyone got a lawyer yet who is interested?

it is the 30th of January and I am yet to see my money that was deposited in my Netbank account.

if anyone has information on the class action, I am a willing participant.

LOOK: Let's stop whining and get busy. I still have NO money from ING. They are keeping it I suppose. But, there are enough of us to begin a class action.

LET'S JUST DO IT

I've contacted lawyers and am waiting to hear from it. The class action will pay the attorney off the top so we aren't out money we clearly don't have because Ing has it.

(Do you think they spent it on a holiday to Brazil?)

Seriously, let's get with the class action!

Doug Bower

I also had a bad experience with ING Direct. After NetBank was closed, my funds got transferred to ING Direct. During this transition, a check bounced even though funds were available. The customer service department at ING Direct was not helpful or empathetic to my difficulties. They are not refunding NSF fees that have been assessed even after I faxed extensive documentation. I would not recommend this bank to my worst enemy.

the complaint i have is logon my computer was running slow so i restored it the way it came out of the box now i have a problem to restore it so i can logon to veiw my accounts i do call they give me a temp. password follow what they send me still cannot logon i am being blocked the only thing i have is windows firewall before i cleaned up my computer i could logon i dont know what to do if i logo with a new password it comes back locked out i dont think that this blog is for what i am writing about then again u never know i like the paper statements better or that i am computer dumb maybe someone out here on this blog knows i will check back to see if i get a answer to fix this thank alot jackie from new york city

I would totally agree with Jon Garza and Kay Scannell about the kind of ruthless attitude and service ING Direct offers to it's customers. They not only closed my account but also would not give any reason when requested. Infact they even went one step further by saying they would not honor my request to open a new account with them anytime in future and hung up on me.

All this, only perhaps for one reason that I would not agree to give answers to some very personal questions the "security" guy asked me when my address did not match while requesting for a new PIN. I was not so comfortable to this "third party security guy" and hesitated to give details he asked me to. Now a couple times I called in to check what exactly went wrong, they would hung up on me in less than one minute saying the account is closed.

I am clueless about whether my decision to not give out personal information could really cost me like that ? Certainly not happy with these guys, shame !

Horrible experience with ING STAY AWAY ... after opening an acct had trouble with my pin and called then I answered a bunch of questions and was told they would send a pin...never did I called again was told they cancelled the acct for Fraud ? When I questioned this they would not give me any info...would only say that they acct was still open but I would not have access and when they decide to close it they will transfer my money within 10 days or longer I had to really push and insist they close it that day so I could see the money in 10days..we'll see...this place is a rip off STAY AWAY FROM ING

I've had an ING account for 6 years and I have encouraged others to open accounts. ING has paid me a lot of money in interest over those 6 years. I have always been satisfied with their service and watched as their security measures became tighter and tighter. They are definitely not a scam or a fraud.

I have been w/ ING for over 3 years now and have never had any problems. I have never had to contact their customer service department, except for when I had a simple question regarding a transfer; I was helped promptly, courteously, and my question was resolved. They offer higher than the average APY and I think they are great!

WOW Thank you for taking the time to complain. You just saved me a bundle. I was just about to sign up because I keep getting these mail pieces that tell me there is nothing better than the account. I thought I would do some research and found very little regarding consumer reviews.

I appreciate your comments!

So I lost my phone and access to log back in and won't nobody get in touch with me

I gave these people benefit of the doubt when they took over NetBank. Wow, was I ever wrong. Four calls later, I still can not get a refund on my former NetBank account. Now they are claiming there is some security issue with the main account holder. Give me a break. He answered all the questions 2 months ago on the last call, and we waited for the check which never came. So I called to find out where the check was. Only to find out there is a security issue. Hmmm ya think they could have called or written us a letter to let us know there was a problem. Yea right! No instead they figure that we will forget that we wanted our money back and would go away. What is the deal with these companies wanting to hold on to your money and having to beg to get your money back. I am sick of wasting my valuable time on repeat phone calls to customer service agents who can not do their jobs correctly. And do not get me started on the dumb companies who outsource their calls to India. EEEEeeekkkk!

You can cancel the automatic transfers on ING you know. Automatic doesn't mean autopilot, it's important to monitor these things. I doubt they will give you back the money another bank charged you, it may be better to go speak with someone in-person at the bank that charged you the fees. In addition, you may be able to contact the companies (who may or may not) have also charged you fees for a bounced check.
Best of luck. I know everyone can't monitor their accounts daily, but I have alerts set up so if say a withdrawal of over 100$ comes out I get an e-mail (which I do check daily), or if my balance dips below say, $300. Nearly every single bank, especially online banks, have this feature.
It may be better to do one-time transfers, instead of automatic transfers. I ran into a similar issue transferring from checking to savings, but within the same bank.

Financially Secure, you may be financially secure, but you obviously can't read. I'm gonna guess you're financially secure 'cause people throw money at you to shut you up.

If you don't have more than $50 to spare in setting up an account, then you shouldn't be trying to setup another account elsewhere. If your bank charged you bounced check fees, it is because you are broke and don't have any over-draft protection in the form of money in a savings account or other financial investment. If $50 is all you had in the checking in the first place, you weren't in a position to move that out of your existing account. It is your fault due to bad judgement.