Inkgrabber.com
Reviews and Complaints

I have used your company for about a year and more then a few times you have sent out cartridges with N O ink in them, i let it go for a while but now I have to tell you that if it don't stop this sending out cartridges with no ink in them I will find another manufacturer that will do a better job.
I will be here for an answer to my problem

peter farina
ppfarina @ Hotmail.com
3920 carol bailey av.
north las vegas, NV. 89081
[protected]

hire a lawyer dont let this matter go unresolved they lied to you and they are playing stubborn...and they have stolen your money! this is theft!

one problem with some printers is they wont recognize refilled or generic cartridges. this seems to be the issue you have run into

I ordered some HP ink cartridges and I just put in the last 2 and they do not print the entire text. They give the impression that there is no ink in them. The print is distorted and cannot be read. I have no more HP 74 (black) cartridges which are the faulty ones. Yesterday I ordered 2 more HP 74's from you. Could you send me the 2 cartridges that were faulty in a rush order as I cannot print until I get them.
Thank you,
A loyal customer
Guy Berado
gberado@me.com

I purchased a "package" offer of 6 ink cartridges for my Dell printer; 4 black & 2 color from inkgrabber.om on line.. The first printed inconsistently & then stopped printing. The 2nd & third were leaking when the sealed package was opened. A call to Dell indicated that any other cartridge except Dell's can damage the sensor system on the Dell printer & had to be removed. Thus all 6 cartridges are USELESS.
I was misinformed & have lost the $74.94 which I paid for these cartridges. I believe that should be reimbursed.

Color cartridge ran out after 3 weeks. The black cartridge I previously ordered did the same and their response was they stand by their claim that it was full. Sorry, a full cartridge lasts much longer than 2 or 3 weeks. My new black cartridge is still 3/4 full after at least 2 months. I believe this company is nothing but a scam.

I purchased 2 sets of replacement inkjet cartridges ( 2 black and 2 color). Not only that they fail to print, it took 11 days to get my order. INKGRABBER
has a map on their web site stating 2-5 business days for my area, yet they claim to deliver 1-2 days to Maine which is on the East coast which is alot further than where I am located. I finally received the cartridges, I carefully read over my printers manual to ensure that I was changing the cartridges in the proper manner. I made several attempts to print "test pages" to insure cartridges were installed properly. I managed to print ONE (1) test page - my meter on my screen noted and voice command stated that my ink was low - - - after 1 test page? After reading other "happy" customers and their dealing with INKGRABBER.com - it's impossible that they would offer me a refund. So, like so many other "happy" customers I am stuck with 4 inkjet cartridges that I can't use. NEVER EVER WILL I USE INKGRABBER.COM - more like MONEYGRABBER.COM

my ink cartridges were out of date and i can't use them. will you please send me out some new ones. hp 61xl

On February 18th I ordered two HP cartridges 17 and 15. They sent the products separately. First they sent me the wrong product the Lexmark 15, that was totally wrong! So, I called them that they sent me the wrong product so few hours past the supervisor called me at home and that she is going to send me a free Fed-Ex shipping label so I can send it back the wrong product. The next day, I went to Fed-Ex office to send the wrong product back to them. When I got home, I called the Ingrabber that I already sent the Lexmark back to you and I want a refund for the HP 15 twin pack. The customer service couldn't issued me a refund because she thought that the warehouse has already send out the correct product the HP 15 before receiving the items (Lexmark 15) back to them. Otherwise, they are going to refund me and send me an email confirmation. I am so frustrated that no refund confirmation to my email nor a package coming to my door way. Within 2 weeks past, I decided to give them a call. I spoke to their supervisor and was telling me that they just received the packaged yesterday (March 11, 2013). Its all ### and lied! She doesn't even know of what she was talking about. After I hang up the phone I checked the confirmation and tracked the package that I sent it back to them. It showed that they actually received it on February 27, 2013. She was making lots of excuses and lied to the customer. She was telling me that she's going to issue me a refund. So I checked my email and got nothing. I called back again for the 3rd time (three hour past) and spoke again to them about to check the package if the warehouse ever send the HP 15 on February 22? She came back to me on the phone and she couldn't explain very well. She said, " The warehouse thought they send the HP 15 but could not track the shipping number or the confirmation number". It means they screwed up again. In this case, she is deciding to issue me a refund. Hhhmm...while writing this complaint I keep checking my emails and no refund confirmation yet. It has been an hour and half past since I hang up the phone with her. I wonder if I have to call back for 5th time and ask for a refund and the confirmation email. (The warehouse people always screwing up the order and the customer service don't know how to handle the problem so their defense is to lie and make bunch of stories. Instead they should give the customer a refund right away and send a confirmation email and assured the customer that this problem would not happen again, but what they did is to keep promising that they are going to send me a confirmation email but nothing. ---- Two hours past, I finally call them for the 6th time and ask for the refund and a confirmation email. Dayna Scanton, the supervisor her attitude was so nasty towards me. I have to give her my email address in order for her to send me. I told her that you should be on the computer and look on the database so you will see my email address. She finally sent me the confirmation email but it was only the total of $66.99 and there was no confirmation number or any written of apology. It was sucks! I eventually called my credit card company to file a dispute with the Ingrabber so hopefully they are going to fix the problem. There was no apology from their part. I don't think I am ordering again from this company. They sounds nice but they are bunch of ###ed people. It is better to buy from Fed-Ex local store its much cheaper than the Inkgrabber. At least no stress out dealing with this customer service people that are sucks! The second product the HP-17 came after and it was good but still I am done with them. I don't want to deal with them - VERY AWFUL CUSTOMER SERVICE.

I used www.dropshipinks.com and there decent company and have great prices.

I bought a bulk package from INKGRABBER. The first two cartridges I tried, faile to be recognized by the printer. They shipped me replacements which worked. Now, It is a year later, it seems none of the balance of the cartridges are recognized by the printer. I get messages which include "Replace the following EMPTY Cartridge". Also the level indicator shows a "?"
When I called them they said my last order was over two years ago but then I noticed the date on the shipping box as being one year. They say they have a two year warranty but the cartridges are just not working for me even when they are only three months or so old.
They offered me a 20% discount on my next order, but why would I subject myself to the frustration and trouble of trying to make an inferior product work. It's just not worth it to me. I'll try one more online supplier and, if they let me down I'm back to HP original inks for good.

I have the same issue with the black ink not working and am also over the 90 days...my biggest issue is that i bought a 20 pack, 8 being black ink and none of them want to work so i really dont know what i can do

I ordered 2 cartridges and used the "find your model" search. They don't say how or why or when, but some cartridges pop up on the screen they say will fit. I get them, they don't fit. NOW they tell me it's a high yield machine called HP Officejet 5610...well how do I know, if they don't? They want ME to pay to ship them back! Not very accommodating! So now I'm stuck with 2 cartridges that don't fit. Guess I'll stick to genuine HP products next time!

I've run into the same problem with finding a backup cartridge is no good after sitting on my shelf after the warranty period. Solution: Buy another one from the same supplier and then return the faulty one on that invoice. This was suggested to me by the supplier I used. The company I did this with was not InkGrabber but from another comment here it sounds like they would do the same. (If they ever knew you did it in the first place.)