Amazon
Reviews and Complaints

Paid good extra money for next day delivery. Amazon said it was coming on time. Late in the day I called to inquire about order, I was told it was sitting on the line in the distribution center, not moving, and unknown when I would get it. This morning, another day later, still not shipped, no delivery time listed on a next day delivery. I should have checked elsewhere first for my item, Ebay, Walmart, Direct from a seller, maybe even Temu. This is a part for a heating system, starting to get some cold nights here in the northeast.

I have been an Amazon buyer for six or seven years, I am a Prime member and buy quite often, because I changed the eBay platform to Amazon, and the pandemic taught me to buy everything online, which turned out to be very convenient. Recently, Amazon delivery has become worse and worse, trying to find out something from the support service is useless - this is the worst support service that can be, they do not solve anything, they say routine phrases, i.e. an absolutely useless sigmentn that can be used if did not return the money and then from the fifth time. And today an extraordinary incident happened ... I made three orders on September 5, delivery should be on September 7. I receive a message that one of the items in the order (a box that I ordered as a gift to give for $109 it to her on September 8) will be delivered on September 12, as the support service said, USPS is to blame, to whom the delivery was transferred, but six other items will not be delivered either, although the delivery was supposed to be done by Amazon. The support service simply mumbled and talked some nonsense to this. Many things and all sorts of things have happened, but apparently there are so many clients that one more or one less - no one will notice. It is very convenient - to take money, and deliver not when promised, but when it is convenient for Amazon, and maybe never. Summary: completely unexpectedly, Amazon has quietly turned into the worst delivery service, it is not worth talking about the clowns from the support service - it's just a circus. If this continues, the owner of Amazon, thanks to his employees, will become a beggar. Who would want to order goods that are not delivered. It is clear that the owner himself does not read these reviews, which is a pity...

Amazon Customer Service ..very Helpful...Vandaag een cadeaubon gekocht, betaald en laten verzenden! Degene die de bon moest ontvangen kreeg het bericht dat de bon al gebruikt is! Gebeld met klantenservice Amazon, veel gekletst, lang moeten wachten, resultaat...binnen 40 tot 70 uur krijgt U van ons een e-mail, NIKS email ik wil dat er opnieuw een cadeaubon wordt verzonden! Om een lang verhaal kort te maken, door de fout bij Amazon, moet ik dus wachten! Ik heb er geen vertrouwen in dat het goed komt!

Second time in a row, my package has been delayed. The first one they said it would be deliver by 10:00 PM. At 10:00 PM I got a message saying it would be delivered the next day by 10:00 PM. 10:00 PM the next day I got another message saying it was delayed again. I was able to cancel my order. I also canceled my account because this is becoming quit common. I ordered something else and it was supposed to be delivered today, but of course it got delayed. This time I am unable to cancel my order. The only way I will order from Amazon in the future is if it's the last resort. I've had enough!

I placed an order on 7.1.2023 for a total of $264.98. I used $65.54 in rewards points and paid for the balance using my Amazon Visa card. I returned the air purifier for $104.99. I received an email on 7.21.23 stating that I will only be receiving a refund of $39.45 as Amazon removed my rewards points of $65.54. This is not at all what I wanted to do, as I still had eligible items in that purchase that qualified me to use my rewards points. This is also a complete contradiction of Amazons use my rewards points return policy, where it clearly states:

If the refund isn't equal to the entire order cost, Amazon will refund other payment methods initially charged before refunding rewards points. For more information about our refund policies, go to Refunds.

It also violates the same return policy under REWARDS POINTS & REDEMPTIONS for purchases made on my Amazon visa credit card.

I called Amazon on 7.21.23 expecting a full apology and for them to correct the situation as it was obviously a mistake. Amazon was anything but helpful or accountable. The first manager pretty much told me to go to hell and hung up on me, called again and was hung up on again, called back a few more times only to be told that Amazon can choose to return points or refunds back in any way shape or form they deem necessary. When I read the manager their own online return policy they told me that rewards points are only applied to one product and not an entire purchase. I then read the part where it states that it was in fact on the entire purchase and not a single product. The Amazon manager argued with me again that I was incorrect so I asked for proof of what he was saying and none was provided to me. Ive already filed a formal complaint with the state of Oregon for fraud, Ive also filed a formal complaint with the Better Business Bureau for Amazon not following its own publ!

ic online return policies or being transparent with their clients. Im also filing a complaint with the national credit bureau as my Amazon Visa card policies were clearly violated when Amazon refused to comply with them. Im gonna keep filing complaints anywhere and everywhere to ensure consumers are aware just how shady and fraudulent Amazon can be. I have agreed to speak publicly with the local news and other social media platforms to share my horrific experience! Under no circumstances should a customer be treated this way just because Amazon thinks they can get away with it. Amazon has clear and concise return policies online and I followed it to a T only to be told to bad, we will do what we want to do. I implore you to go back and listen to some of those phone calls, if the way I was treated doesnt disgust you, Ill be shocked!

I have attached my visa credit card return policy concerning rewards points, Ive also attached Amazons own online return policy concerning rewards points, as well as the email I received from Amazon showing they werent honoring any of these return policies. Lastly Ive attached pictures of several of the phones calls I endured, and hours I spent on the phone trying to correct a mistake that Amazon shouldve corrected within minutes. Im sure just like my phone calls tonight, this email will be ignored, or fall on deaf ears, as its painfully clear that Amazon thinks they are above the law, and could care less about their customers.

I bought an order from Pet Centers for my dog available through Amazon. The package was delivered to an unknown parcel locker leaving me no information. I have had enough of the problems with my mail and delivering my orders . I asked for a refund . They never gave me the dog food that doesn't need special delivery or a prescription. I can get it here if it can't come to my door . Where's the parcel locker ? Complain like crazy 🤪 until customer service becomes a top priority.

i purchase a drone from amazon and when i returned it they didn't give me a refund for some reason. when i contacted them about it they just refused to refund me for some reason so i decided to start a dispute. i ended up losing the dispute and when i contact amazon they say that they dont have to reimburse me at all. this is crazy and i need my money back

My wife and I have one credit card account with Amazon/Chase. But Amazon has been charging us for two Amazon Prime memberships. I called them up and they agreed we should not have been charged twice each year going back to 2016. They refunded years 2022 thru 2024 but refused to refund the 6 years from 2016 thru 2021, claiming the records are "grayed out" on the computer screen, even though they admit we should have never been charged for those years. They know exactly how much a membership costs for each of those years but refuse to refund our money. I asked them: "What married couple living in the same household requests two Prime memberships?"

Order placed via Amazon website.. item paid via debit card and confirmed. Seller cancelled sale. No refund forthcoming. Amazon provides no access to resolve this issue via customer service option. I received an email from Amazon stating:

 

"Hello,

We are writing to inform you that we have received the report you submitted on Tue Feb 27 2024 related to Order #: [protected]. We review every report and will take necessary action to ensure that the issue is resolved. Thank you for bringing this matter to our attention, and for shopping in Amazon’s stores.

Best regards, Amazon"

However they do not offer a follow up inquiry due to order data being removed from "orders placed" option.

On 1/31/23 I purchased 4 Amazon gift card from a local drugstore because they wouldn’t except my prepaid card. I loaded the cads to my account and tried to make a purchase but they locked my account and won’t refund my money, this was my birthday money, I uploaded everything they asked, receipts, drivers license, bank statements ect and they continued to say it’s not enough information, like it was a robot , now they can’t find my account and my money disappeared into thin air, I still have the cards and receipts , I uploaded the same receipts you see here . How can they not see proof of ownership

I was given a $100 Amazon gift card for Christmas and I opened an account so I could use my gift card and tried to get the free trail for prime too and it said it could be taken out of my gift card balance but that I still needed a debit card on file so my boyfriend told me to just use his. The next time I go to login to my Amazon account it claims my accounts on hold for suspicious payment activity and to submit some documents and I submitted several documents that should have reopened the account but they chose to close my account anyways and they literally stole my $100 gift card. They stole my gift card money.

I ahve attempted to return a toaster that was very poor. The process at the Post Office failed and I was asked to get another return code. How? Youe emails tell me the return is complete but I know it is not. The item was a Bella toaster. Reference email address is [protected]@aol.com. As this has happened before I do not want another charge for this item

Dear Sir

My name is Paul Redmond ([protected]@supanet.com). Today 16th Jan 2024, I bought 2 gift cards at Morrison’s Store in Rugeley. I paid £200 using my Visa card and when my wife tried to us them in Lagos she was told they had already been cashed. I have the details of the cards and related receipts from Morrisons.

I am badly disabled and cannot us the phone system in the normal way to contact Customer Services.

Could YOU please track down this transaction and check if it is an error or something more sinister?

What do I do? Please help. I am 77 years of age and find all this extremely stressful. My main method of communication is email. If you need the exact details of card numbers receipts etc. I will email them to YOU. I want my money back.

Paul Redmond

On DECEMBER 26 I MADE A PURCHASE OF 1051. (Macbook) no later than 3 mins after amazon put a hold on cancelled my order ... so i cant in the account ... and it was christmas my grandma bought me the 5 gift cards so i can get it for school. But now AMAZON is refusing to give my money back! Ive followed all instructions theyve asked of me yet and still their saying they i cant have my money back