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Innovative Basement Authority
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4.5 14 Reviews 1 Complaint
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Innovative Basement Authority Reviews 15

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Innovative Basement Authority I needed to have my foundation lifted and found IBA was willing to do the job with my deck in tact, which was a game changer for me

I needed to have my foundation lifted and found IBA was willing to do the job with my deck in tact, which was a game changer for me. The crew, Jason, Luke, Dominic, Lance and Joey were fantastic. They took the time to explain every step of the way. Super friendly and knowledgeable. I highly recommend IBA Patrick H

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G. McCullough
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Ramon, Thakede, &Johnny were very polite and were considerate of our property. They worked very efficiently.

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L. Rowe
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Ramon T and Johnny installed our new drain system. They did a phenomenal job. Very professional and courteous. We need more people like these guys. Thanks Innovative Basement Authority.

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K. Kassulke
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From start to finish the project worked out the way I needed. I had just a water mitigation system installed but Aboude, who was my inspector, looked at all of the needs of the basement and we're going to finish one project at a time. Everyone communicated great and if anything, made multiple trips out to my home. The crew also explained what they were doing, showed me their progress and cleaned up after. This was probably the first experience as a first time homeowner that worked out better than I expected. Thanks to everyone at Innovative.

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N. Ratke
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Project Mgr., and *** completed a project in my basement on Fri., Mar. 5, 2022. They were polite, courteous, neat and explained the work to be completed. I will definitely mention IBA to others.

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Innovative Basement Authority We have all our work done by innovative basement authority

We have all our work done by innovative basement authority. The are trustworthy, knowledgeable, detail orientated. Plain and simple they do the job right! Gregg conducted our last sump pump inspection, couldn't of asked for better service. He was friendly, knowledgeable and did an outstanding job. His communication was top notch!

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G. Gislason
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I had my crawlspace encapsulated. The entire experience was amazing! The company was prompt, upfront, explained the job thoroughly and overall exceeded my expectations. The decrease in drafts in my home was immediate. The installation crew, Isaiah S, Steven W and Greg H, were absolute professionals and a pleasure to work with. I would absolutely recommend this company!

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D. Collier
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We are very disappointed in Innovative Basement Authority, our foundation was sinking and floors were lifting in the middle of the house so we called for an estimate to remedy the issues. The estimator looked in the crawlspace and said we needed to raise the house and install helical piers to fix the problem. We trusted and agreed for the work to be done. After the work was done the kitchen cabinets moved and were damaged so we called the company back and would adjust the piers, after they lowered the piers the cabinets were damaged and everything was worse. The techs looked outside and said it was the rim joists in front of the house that was sinking but the installed piers could still help, the installed piers do not even touch the joists. After $10,000 dollars, we waited a couple months and asked for the company to come out again, this time we were told by Ryan that the work was installed in the wrong place and the estimator should have looked closer. Ryan promised us that they would remove the helical piers, reinstall them in they front of the house sinking foundation and refund the wrongly installed work and credit it to repairing the foundation in the front. We finally received a quote to install new piers in the front of the house for another $13,000 with no mention of removing the already incorrectly installed piers. After several attempts to call the company we have been told we are not sure we can honor this promise because it will void the warranty (what? it was improperly installed). after several weeks of no communication we asked to speak to the owner and was connected to Danielle, we left a message and she called us back right away and assured us that Ryan would call us, seven days later nothing, I called and left two messages for her today, I was told she would be in by 9:00 am and again nothing. Since this promise to make it right we have been ghosted by this company, no communication and lies, at this point we just don't know what to do.

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O. Rosenbaum
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Adam J from Innovative Basements provided my wife and I an ideal service experience. We are first time homeowners and we had some structural concerns about our new (120 year-old) home. As new homeowners, we were a bit wary that we could be sold services or products that we didn't need. Right off the bat, Adam set those worries to rest. He shared that his primary concern was for us to feel safe in our home. He took the time to answer all our questions with detailed answers. He even gave us a geology/history lesson on how homes have been built in Fargo over the last century. Adam was personable, knowledgable, and professional. It turned out that no major work needed to be done to our home - and we were given advice on what the warning signs would be that would necessitate professional repair. Adam went above and beyond what we were expecting and we can't recommend Adam and Innovative Basement Authority highly enough.

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P. Goldner
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Sinan came over and told us exactly what was wrong with our basement wall. He proceeded to take measurements and then walk us through the exact process they will do when they fix our wall. He was polite and knew a lot about our problems.

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Innovative Basement Authority Andrew and Ben did a great job on my garage floor and outside concrete repair

Andrew and Ben did a great job on my garage floor and outside concrete repair. I was amazed with the results. They were very professional and took time to attend to details. They answered my questions and provided information about the process so I understand the problem and the solution they provided. I would highly recommend this team.

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E. Brakus
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Ben was here this morning and did an excellent job on my driveway. Thanks, Ben! Brad M

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J. Fadel
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Innovative Basement Authority has been great and really easy to work with from the start. Just met with Dan and did our first yearly review from the work that was done last year. Super nice guy and very informative! Highly recommend this company if you have some basement issues to be addressed!

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S. Dicki
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David *** did great work today. Will definitely use this service again. 5-star

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T. Hintz
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Brian came for an estimate. After a few questions, told me the job was not what their company did. He could sell me some expensive stuff, but would not solve the problem long term. He spent some time helping me diagnose the problem and offered an opinion which was helpful. I appreciated his honesty about not being the right company for the job. I would call them back if I needed their services/products.

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Innovative Basement Authority Thank you for the good service provided by Alex and Jan this week in the repairing of my basement wall

Thank you for the good service provided by Alex and Jan this week in the repairing of my basement wall. I am moving after living in my home for 47 years! Alex and Jan were sensitive to this being a very stressful time for me. They were kind, caring and competent! When they finished the work, everything was picked up and clean. They did excellent work.

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C. Wisozk
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David K. was professional and timely. He answered all our questions and performed extra services on the spot. We would highly recommend David and Innovative Basement Authority. Alan D.

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G. Mayer
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Innovative was prompt in getting back to me and setting up an appointment the next day. Shane my field inspector was very professional and diagnosed the problem quickly and efficiently. I appreciated his professionalism and honesty.

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E. Senger
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Was on time for appointment. Very professional, knowledgeable and polite staff.

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L. Lebsack
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Thanks David K for professional, timely maintenance. Look forward to working with you in the future.

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Innovative Basement Authority I had my crawlspace encapsulated

I had my crawlspace encapsulated. The entire experience was amazing! The company was prompt, upfront, explained the job thoroughly and overall exceeded my expectations. The decrease in drafts in my home was immediate. The installation crew, Isaiah Smith, Steven Williams and Greg Harris, were absolute professionals and a pleasure to work with. I would absolutely recommend this company!

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Innovative Basement Authority Brian came for an estimate

Brian came for an estimate. After a few questions, told me the job was not what their company did. He could sell me some expensive stuff, but would not solve the problem long term. He spent some time helping me diagnose the problem and offered an opinion which was helpful. I appreciated his honesty about not being the right company for the job. I would call them back if I needed their services/products.

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Innovative Basement Authority We just had Innovative Basement Authority over to do annual maintenance on the drain tile and sump pumps that they installed - David Kottke our

We just had Innovative Basement Authority over to do annual maintenance on the drain tile and sump pumps that they installed - David Kottke our service tech was very professional and informative. He called 1/2 hour before showing up and educated me on what to do to keep things flowing correctly and was very efficient and respected our time. He went above and beyond to fix a loose pipe that needed attention.

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Innovative Basement Authority Apr 22, 2021: Derek Smith and Mark Davis did excellent work on my driveway and front walk area

Apr 22, 2021: Derek Smith and Mark Davis did excellent work on my driveway and front walk area. They re-leveled the entire area, caulked all the joints, and cleaned up after themselves. I am very pleased with what they did for me. Shane Peterson had come out to bid the job last Fall, but it was delayed by cold weather. As a result, Shyloh scheduled me early in the Spring season. All their efforts are much appreciated! Best Regards, Mark Reynolds, Chanhassen

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Innovative Basement Authority Jason K*** from Fargo Innovative Basement Authorities inspected our basement wall of our bi-level home and gave us a free estimate which was

Jason K from Fargo Innovative Basement Authorities inspected our basement wall of our bi-level home and gave us a free estimate which was that we didn't need any work done! Typically companies take advantage of inexperienced homeowners and make them do unnecessary work, but he didn't! We are so appreciative of his honesty that if any repairs are needed in the future I will only call Fargo Innovative Basement Authorities to do it! Thank you so much for your help!

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Innovative Basement Authority Ryan L*** came to our house on a Sunday

Ryan L came to our house on a Sunday. After extensive rain, we had water seepage in our newly carpeted basement. He started in the basement, tested for moisture in the walls, looked at the concrete under the carpet, and took extensive notes and photos. He then went outside and thoroughly assessed the problems. We had laid down plastic/tarps to keep more water from getting in. He helped to properly place it and then discussed our options. Ryan's care, concern, knowledge, and honesty were top notch. I would not hesitate to call him again.

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Innovative Basement Authority From start to finish the project worked out the way I needed

From start to finish the project worked out the way I needed. I had just a water mitigation system installed but Aboude, who was my inspector, looked at all of the needs of the basement and we're going to finish one project at a time. Everyone communicated great and if anything, made multiple trips out to my home. The crew also explained what they were doing, showed me their progress and cleaned up after. This was probably the first experience as a first time homeowner that worked out better than I expected. Thanks to everyone at Innovative.

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Innovative Basement Authority From start to finish our experience with Innovative Basement Solutions was great!

From start to finish our experience with Innovative Basement Solutions was great! I called for a free estimate and someone came out right away and walked us through our options and gave us a quote the same day. Also, I want to give a shout out to the crew that came to our house to do the project. Eric, Tevin and Josh were very professional, personable, and helpful. While they were working at our home they made sure to keep the work area clean during and after they were done working! If there was any questions or concerns I had they went out of their way to make sure I understood what was going on and would happy with the end result. The end result looks very nice and professional, and best of all my days of cleaning up a wet basement are done!

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Innovative Basement Authority Good communication and detail oriented throughout the process

Good communication and detail oriented throughout the process. Lots of education before signing the contract to help me better understand and connect the need to the the answer. Another construction team (not in the business of basement water protection) had suggested going about our problem a different way. However after reviewing with Shane, I began to understand the problem and solution better. The team that came out was excellent. Will was the foreman, and seemed quite knowledgeable. He explained to me, and later my partner when they returned home, the aspects of the project, why what was done, etc. I was AMAZED to feel the cinder block soaked behind the sheet rock, replaced relatively recently by a previous home owner. Orian was also on the team, and another guy (forgot his name.) All of them were very nice to have. Also they did an excellent job of cleaning up after themselves. We have recently had a flurry of work done on our home, and not all servicers are interested in treating your property as well as you want it to be treated. There was nothing sloppy about Will's and his team's work. Will and team did a great job. Detail oriented. Tight and right.

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Innovative Basement Authority We are very disappointed in Innovative Basement Authority, our foundation was sinking and floors were lifting in the middle of the house so we

We are very disappointed in Innovative Basement Authority, our foundation was sinking and floors were lifting in the middle of the house so we called for an estimate to remedy the issues. The estimator looked in the crawlspace and said we needed to raise the house and install helical piers to fix the problem. We trusted and agreed for the work to be done. After the work was done the kitchen cabinets moved and were damaged so we called the company back and would adjust the piers, after they lowered the piers the cabinets were damaged and everything was worse. The techs looked outside and said it was the rim joists in front of the house that was sinking but the installed piers could still help, the installed piers do not even touch the joists. After $10,000 dollars, we waited a couple months and asked for the company to come out again, this time we were told by Ryan that the work was installed in the wrong place and the estimator should have looked closer. Ryan promised us that they would remove the helical piers, reinstall them in they front of the house sinking foundation and refund the wrongly installed work and credit it to repairing the foundation in the front. We finally received a quote to install new piers in the front of the house for another $13,000 with no mention of removing the already incorrectly installed piers. After several attempts to call the company we have been told we are not sure we can honor this promise because it will void the warranty (what? it was improperly installed). after several weeks of no communication we asked to speak to the owner and was connected to Danielle, we left a message and she called us back right away and assured us that Ryan would call us, seven days later nothing, I called and left two messages for her today, I was told she would be in by 9:00 am and again nothing. Since this promise to make it right we have been ghosted by this company, no communication and lies, at this point we just don't know what to do.

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Innovative Basement Authority Complaints 1

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Innovative Basement Authority So far no response from this company regarding our services provided last year

So far no response from this company regarding our services provided last year. Hopefully this gets your attention! We were promised by our sales rep Shane, that you had the perfect solution to our driveway shifting issues. After spending thousands with you guys, we have seen zero change, and still shifting like crazy! After contacting your office multiple times with no response or resolution, we just want our money back at this point. Next stop ComplaintsBoard.com Clearly Shane sold us ice to an eskimo with our issues, and find out from our original installer that poly fill will help raise a driveway but never ever fix a heaving winter driveway. Innovative Basement Authority (Plymouth)

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Is Innovative Basement Authority Legit?

Innovative Basement Authority earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Innovative Basement Authority to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Innovative Basement Authority is known for their high standards and safety. If you're thinking about dealing with Innovative Basement Authority, it's wise to check how they handle complaints.

Innovative Basement Authority has received 13 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Innovative Basement Authority has claimed the domain name for innovativebasementauthority.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Innovativebasementauthority.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • Innovative Basement Authority protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Innovative Basement Authority has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.

About Innovative Basement Authority

Innovative Basement Authority is a trusted name in the basement waterproofing and foundation repair industry. With years of experience, they offer a wide range of services to homeowners and businesses alike. From basement waterproofing and crawl space encapsulation to foundation repair and concrete leveling, their team of experts is dedicated to providing innovative solutions for all your basement and foundation needs. With a focus on customer satisfaction and quality workmanship, Innovative Basement Authority is the go-to choice for reliable and effective solutions. Visit their website today to learn more about their services and how they can help you protect your property.

Overview of Innovative Basement Authority complaint handling

Innovative Basement Authority reviews first appeared on Complaints Board on Oct 28, 2023. The latest review I needed to have my foundation lifted and found IBA was willing to do the job with my deck in tact, which was a game changer for me was posted on Oct 30, 2023. Innovative Basement Authority has an average consumer rating of 1 stars from 15 reviews. Innovative Basement Authority has resolved 0 complaints.
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  1. Innovative Basement Authority Contacts

  2. Innovative Basement Authority phone numbers
    +1 (888) 201-8898
    +1 (888) 201-8898
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  3. Innovative Basement Authority address
    1325 S Frandsen Ave, Rush City, Minnesota, 55069-3008, United States
  4. Innovative Basement Authority social media
  5. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
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