Intelius
Reviews and Complaints

I have no idea how and why they began charging my credit card $19.95 per month. They must have some kind of trick. To the best of my knowledge, I never signed up for the service but somehow they managed to start charging my account. I will call them to try to get back my 7 months of charges, but judging from other complaints, I anticipate resistence and may have to sue.

I received an unauthorized charge to my visa check card from INT*IDPROTECT in the amount of $19.95. When I called the phone number on my bank statement there was never an answer. When I searched the name on-line this is the only page I could find and as you can see it is of people comlaining of the same thing happening to them.

I FOUND AN UNAUTHORIZED CHARGE ON MY CREDIT CARD DATED ON AUG16, 2009 FOR INT*IDPROTECT.

unauthorized charges on my visa debit card . did not sign up for any such services.

UNAUTHORIZED CHARGES

I did not authorize a charge of $19.95 .

The $19.99 has been taken out of my bank account more than one time. I have no recollection of authorizing this company to draft this from my account each month. Please refund my money.

there was an unauthorized withdrawal to my debit card and cant get anyone on the phone using the number on my bank statement and i want it fixed.

On December 24th an unauthorized withdrawal of 19.95 showed up on my bank statement. I did not make that charge, nor have I even heard of this company before this happened. This caused an overdraft of my checking account.

I recently wrote a reveiw on a charge of $19.95 on my checking account each month. I finally found out what company (other than INT*IDPROTECT MNTR SVC) REALLY is! The actuall company is INTELLUS. This is a people seach engine. If you ever go to this site and pay to find a lost loved one this company automacitally signs you up for this fake PROCTECTION program. I called [protected] and spoke to "Angela" she stated I agreed to this "Protection Plan" when I was on their site! NOT TRUE! I never signed up for anything on this site other than the one time of looking up a lost relative. She did give me a confirmation number and a one time refund, so she said. I am waiting now to see if this is for real.
Good Luck,
Teresa Hyatt in NC

Do NOT accept anything less than a full refund! I demand you call them back and get harsh with them. They know what they are doing. They tried to tell me no refund then I told them about all the fraud complaints of them stealing money. They agreed to give a full refund immediately with no argument. Call them back ASAP and tell them you already know about their fraud.

Got charged for a service I didn't sign up for. Spend lots of time on the phone to straighten it out. Almost 2 months of unanswered calls and emails only to be told today via email from intelius customer service to "*** IN A SHOE". I asked why he was so rude and was then told "THAT IS WHAT IN OUR MANUAL. Yup, no joke, copies of the email will be mailed, emailed and faxed to anyone important I can find in that company. I am just shocked! People work in the customer service industry and have no customer skills. I'm tired of them getting away with it. They ruin it for the people who work hard to make customers happy and for us customers who PAY for their services!

I ran a report on myself. I lived in the area 60 years. They have no report or any other reference on me. They will not refund. I will contract my credit card and issue a complaint. They are a scam. Do not use them as they are multi-teared scam system making you pay for more services thinking you will get your information if you pay the added price. Scam...!

I don't know if other companies can provide this service. It is good to run a background search when you are constructing a resume. But, you need to deal with a proper company which isn’t a scam, if there is such a company. I tried another company and they also are a scam. Good luck.

The whole thing is a scam

12/08/2008

Authorized $ 2.95 for a people search and was charged $19.95 for two months and also was signed up for At Home Rewards. And was also charged $19.95 for that. I cancelled my check card so this should stop them from getting any more money out of my account. Had to call twice to get them to cancel both the People Search and At Home Rewards. Something needs to be done about these people. I'm on a fixed income and this hurts.

reveloves@yahoo.com

The pretent to help you out, they have the information but they will charge usa monthly fee without you noticing/or accepting and if you decided to accept a disct amount you will be enroll and other things for additional charges of $19.95 per subscription and an additional $19.95 a month until you notice. Oh and neither company will give you your total refund only portion of it. I called them both and they have an attitude when answering the phones and they would not give you more information than "Ican only refund you one not both charges".

I called the telephone number provided by my credit card company. After about a three minute wait the representative told me how I agreed to the Ident. add on during my one information search (which did not provide any usable information). When I said this to the representative, he said that is what you get for .95 cents. How Professional. I had not rec'd any email or information, just a charge for $19.95. I asked if there were some sort of box that you checked to agree to accept the monthly add on, but I was told that I had a choice of paying .95 cents which is 51% off or $1.95 full price. I selected the .95 cent price and that automatically enrolled me in the monthly program. So had I selected the 1.95 service, I would have saved $19.00 hmmmmm. Sounds strange to me. I feel this is a scam and if they are providing a true desirable service, they would not need to stoop to such a low level to obtain customers and membership/subscription.

Provide a desirable service and you will have happy customers. Scam them into being charged a monthly fee and you have people like myself posting on every possible place to report the poor business ethics of this company.

This is a scam. I paid $28.00 for a report and can't access the info unless I first agree to a monthly payment? This is pathetic. I paid for a report - where is it? They took my money but did not deliver. They want me to agree to pay them $20 a month, automatically removed from my credit card, before I can see the report a already paid for. I should have googled Intelius first before I tried to do business with these idiots. I have canceled my account with them and hope they don't try to steal any more money from me.

By all means - avoid these crooks.

Don't use this company's telephone check service it's nothing but a scam. I did 3 telephone number inquiries at $4.95 each and got 3 one word returns back that was suppose to be subscriber information. By their rules you don't pay unless they find something and I guess making up a word and sending it to the customer "is something". There is no similarity between what is shown as a sample report and the return that you get. When I asked about the poor service delivered I got a "kiss off" form letter. DO NOT USE THIS COMPANY!

I thought I was looking up a number for 95 cents instead they charged me $19.95 for a membership and another $19.95 for identity protection. I did not authorize any of this and they will not refund my money. When I called to to deny purchasing, Intelius would not refund my money and then got very defensive when I asked them if this was a scam. Now I am out forty dollars for looking up one phone number. Visa would help me either. This company is a scam. BEWARE I am going to report them to my state's attorney general's office. That probably won't work either.

Intelius is a SCAM. I just discovered they have been charging my card 9.95 for the past 5 months and I never signed up for there service. I called and made a complaint and she said all she could refund was 2 months. I will not stop harassing, posting, blogging and will even bring them to court if I have to. I will not rest until I get all of my money back and either shoudl anyone else. After all the reviews I have seen I cannot believe that they are getting away with this. The woman on the phone was rude and told me that her manager does not speak to customers and had the nerve to also say that her agents do not make mistakes. UNBELIEVABLE!

what did you do - i have the same charges for months now...

Used site for a one time charge of $2.99. Site said it was a one time charge, they are now charging me $19.95 a month. As soon as I used it the first time, I sent them an e-mail stating I did not need or want their service beyond that one time and to not make any further charges to my credit card. They have now charged me twice. How do I stop them?

I had used your services to inquire about some information some months ago, but I did not realize that I get charged $19.95 every month since then. I spoke with my bank and was informed that I have been charged for the past 6 months and I feel that I should be refunded for something that I didn't know about or use

INTELIUS BACKGROUND CHECKS:
Their background checks all contain inaccurate information. Once you pay for a single report Intelius records your credit card information and will start charging you $20 dollars each month. EVERY SINGLE MONTH ! Unknown to me I thought I was paying a one time fee of $2.95. I was very upset when I called Intelius and they informed me that I signed up for a monthly subscription. I never signed up for anything. I just wanted a single report. Getting them to stop the recurring charges on my credit card was a complete headache and they will not refund any money to me nor will they credit my credit card. So, I lost over $100 for a report that I thought would only cost me $2.95.

INTELIUS IDENTITY PROTECTION IS A FRAUD:
This company is a total scam. All they want is your money. They will not protect your identity nor your credit report file. They will instead take your data and sell it to the public. They are not a credit reporting bureau such as Experian, Equifax or Transunion. Therefore, they do not have to follow the FCRA law. Be very careful ! Do a Google search of Mr. Naveen Jian as he is the CEO of Intelius. The guy is a total scam and throughout his entire life has been involved with fraud and many lawsuits against him.

I also missed the box that said they will charge my card $49.95 for a service. So I called the customer service number...had to call it twice as it disconnected on the firs try. I now have a confirmation number that the charge will be refunded in 507 days. I will post more if this does not happen. I would be interested to know how much sales income is generated by customers missing the "we have charged you account" without specific authorization (charging automatically).

Why would Intelius charge my credit card after they refused to accept it due to general decline prompted by its automated processing system. We all should take them down through legal action and that way the owners would be sent to jail for a very long time. Hence, it will serve as a deterrent factor to other similar companies who enjoy ripping their customers apart rather than keep to the norms.

See above, this was my complaint, I just did not register yet.

This company is a complete scam, the people that work there DO know what they are doing, and they are taking advantage of businesses and individual persons. I did the OPPOSITE OF ALL THE ABOVE. I signed up for credit protection and monitoring, and fraud protection. I used to own a business 3 years ago, and recently needed to see if the business name was still listed in the online Yellow Pages (( which it was!) But on one of the sites, underneath the ad of my business name, there was a reference to my own personal name, saying go to Zoominfo.com for personal background info (paraprase)...by Intelius. I had NO IDEA I was signing up for a company that told me they were protecting my identity, and then giving away my personal information and identity info at the same time they were supposedly protecting it. After I gave them my social sec number etc, they use it against me! Do not sign up for this company anyone! cr123

[protected] or Identity and Credit Protect COMPLETE Fraud.
This is a scam. I had to search a few people in order to fill out a job application (government jobs need the last 10 years of everyone you have lived with, worked with, etc). I decided to take advantage of their "7 day trial" in order to finish my application.
After I finished my searches I cancelled my account...so I thought.
I followed their instructions and did as I was told. I received an e-mail of cancellation..
Two days ago I was charged $19.95. I just called their customer service and was told that when you sign up, you are supposedly signed up for 3 other services! And if you don't cancel all three, you will be charged $19.95 every month! WOW. I, still very calmly, said I was never notified of this multiple membership...not even by e-mail! And she told me that when you fill in your e-mail you give them the right to sign you up for all 3.
In short, this is a scam. DO NOT sign up for ANY free trials. These are the sort of people that will ALWAYS have a gimic. DO NOT try [protected] Int* Intelius Sb (also known as Identity and Credit Protection).
FRAUDS.

Identity and Credit Protect COMPLETE Fraud.
They will try to take your money even after you cancel!
This is a scam. I had to search a few people in order to fill out a job application (government jobs need the last 10 years of everyone you have lived with, worked with, etc). I decided to take advantage of their "7 day trial" in order to finish my application.
After I finished my searches I cancelled my account...so I thought.
I followed their instructions and did as I was told. I received an e-mail of cancellation..
Two days ago I was charged $19.95. I just called their customer service and was told that when you sign up, you are supposedly signed up for 3 other services! And if you don't cancel all three, you will be charged $19.95 every month! WOW. I, still very calmly, said I was never notified of this multiple membership...not even by e-mail! And she told me that when you fill in your e-mail you give them the right to sign you up for all 3.
In short, this is a scam. DO NOT sign up for ANY free trials. These are the sort of people that will ALWAYS have a gimic. DO NOT try [protected] Int* Intelius Sb (also known as Identity and Credit Protection).
FRAUDS.

Ever heard of a phonebook?...lol

The Census-online link posted above is NOT related to the US Census Bureau. It's a 3rd party search endorser.

This is from that site's ABOUT page: "We are not affiliated with, endorsed by, or connected with the U.S. Census Bureau or any other government agency in any way."

This is sad and problematic. Someone need to stop this, it is insane. If someon wants to black mail you all he has to do is pay.99 cent to intelius to find out your relatives info.

I couldn't agree more.
If you go to the US census site and look under your name (e.g. http://www.census-online.us/search/Last, First ) it lists what it finds for that name.
If you then click on one of the "FOUND" links, it takes you to an intelius.com site list for that name.
Does the US Census data get collected, processed or shared with Intelius?
Why does an official US Census site link to Intelius?
I wonder...
Also makes you wonder (or not) why folks are reluctant to fill out the US Census when you are required by law to provide this information and the next thing you know it's accessible on the internet in a time of increasing identity theft...

INTELIUS -VALUMAX123.COM

I TOO HAVE BEEN RIPPED OFF BY THIS COMPANY CHARGING MY CREDIT CARD 24.95 ON 8-6-09 AFTER TALKING TO THEM FOR 7 MINS. THEY ARE GOING TO GIVE ME MY MONEY BACK AND STOP THE ACOUNT.. THERE IS NO REASON FOR THEM TO KEEP CHARGING PEOPLE THAT KIND OF MONEY I ONLY WANTED THE 4.95 SERVICE AND I HAD ALREADY PAID THAT AND NOW THE CHARGE ME 24.95 TO KEEP THE ACOUNT OPEN. AINT THERE A LAW AGAINST THIS .

THERE LOSERS ANYWAYS

Greenwood
Arkansas.

INTELIUS - VALUMAX123

This company charged my debt card 19.95 for services I did not get or know about. I called the toll free number that was given from my text message fron my bank and it said that I have been charged for serviecs I authorized two months ago on a search from Intelius that cost about $10.00. I called the number it asked me to put in my credit card number or member number. I got the member number and put it in, the automated system says that it does not recognize that number. I WAS SCAMMED! I AM CALLING MY ATTORNEY!

Huntington
New York

I am amazed at the number of complaints about these companies. Here is a link to pending class actions for similar types of internet problems. I will post if any law firms begin investigating your specific companies.

http://www.classadvocate.com/?direct=y&category=product&product_root%5B%5D=406