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Globe Telecom Complaints 627

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2:34 am EDT
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I recently had a frustrating experience with your customer service team regarding the 2nd plan renewal. I specifically asked for someone to call me because the Ninja Van rider was already delivering the phone, but instead of receiving the promised call, I was informed that a ticket had been created, making me wait again. Additionally, the renewal wa...

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11:43 pm EDT
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Globe Telecom Disconnected internet connection

My credentials was used by my sister for her internet connection since she doesn't have government I'D that time. She already disconnected her Globe internet last year, however I keep on receiving messages from globe and said they will file a case against me if I won't pay the amount of 14,320.79 Pesos. How come? Why would you file a case against me? When the internet connection has already disconnected?

Claimed loss: N/A

Desired outcome: I hope that there will be positive action for this

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C. Bruen
Sep 18, 2024 9:46 am EDT
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It’s frustrating that Globe Telecom is still coming after you for a service that was supposedly disconnected, especially when it was your sister’s account. If the connection was canceled, they shouldn’t be sending you these notices or threatening legal action. It’s important to contact their customer service with proof of the disconnection and clarify the situation. Be sure to document all your communications with them to resolve this, as it seems like a mix-up that should have been handled long ago.

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2:05 am EDT
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Mar 12, 2022 - Globe disabled my free local calls and left the long distance call feature active, agent on the phone can't explain why, Mar 21, 2022 I lost my internet service As the tech keep canceling and completing my Job order Mar 25, 2022 the tech finally said the cables were stolen Apr 3 2022 Globe agent at SM canceled my phone service and told...

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Is Globe Telecom Legit?

Globe Telecom earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Globe Telecom to be a trustworthy company. Although there's a 5% resolution rate for customer complaints, which deserves attention, Globe Telecom is known for their high standards and safety. If you're thinking about dealing with Globe Telecom, it's wise to check how they handle complaints.

We found clear and detailed contact information for Globe Telecom. The company provides a physical address, 7 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Globe.com.ph has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • While Globe Telecom has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 5% of 627 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Globe Telecom. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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1:41 am EDT
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Globe Telecom Information dessimenationnreharding the postpaid plan contract

hi carlo here..

Ive avail the postpaid plan with unit on 2018 in 24 months period .. So in other word it will last on 2020..

My concern was nobody from globe telecom advicq me that you have to termonate or cancel your subcription.. Until now they continue asking for monthly payment..

Inwould loke to seek your good office to do something in rehards on this problem.. Inwould like to reimburst the 2 years payment wich i dint know cause nobody from your office informing.. Thanks carlos

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CakePlanet
May 14, 2024 7:03 am EDT
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Contact Globe Telecom's customer service and explain your situation, emphasizing that you were not informed about the need to cancel your subscription. Request a refund for the payments made after the initial contract period. If you're not getting a satisfactory response, consider reaching out to the National Telecommunications Commission (NTC) for further assistance. Make sure to keep a record of all your communications with Globe for reference. Good luck!

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5:07 am EDT
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My current plan contract is about to end and obviously why I applied for plan renewal via Globe’s website. I paid for the device cashout already. The rider attempted to deliver the device twice but got kicked out by oir landlady because the rider has been insisting for a name (Minerva Guelos Pasol) that’s not even me and not in that compound either. I don’t...

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9:31 pm EDT
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Globe Telecom Globe at home prepaid wifi

Greetings of peace!

I am a globe at home prepaid wifi user, my mother was the one who spoke to the Globe IT personnel and was honestly not informed about the dos and donts. Recently we’ve been receiving calls from globe harassing and threatening us to pay our 14,000 pesos charges. We are not using our internet since December but we have paid the internet fee for the same month. We reached out to the personnel who processed our wifi connection earlier that month informing them that we will not be using the wifi anymore. While waiting for them to pull out the modem and disconnect it we did not use the internet anymore, we did not even turn the modem on because it does not have internet connection anymore as well. How do we go about these charges since I believe these are not valid. We would really appreciate your assistance on this matter. Thank you so much and Godspeed!

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4:18 am EST

Globe Telecom Long queue and poor customer service

I walked in at globe telecome MOA to have my device opened so I can use esim of other telecom as backup whenever globe’s line is down. I was instructed to get my queuing number by scanning the QR code at the entrance which I did. There’s only one staff at the counter while the rest of the globe staff are doing nothing. Its been 2 HRS since I came and I havent been served up to now. I am 9th to be served and they said it takes them 20-30 minutes per transaction which means I have to wait for another 4 HRS. I asked whether the other available staffs can help but the lady wearing green hoodie sarcastically said its not part of their job. I have been a globe susbcriber for more than a decade now and the service is getting worse. Your people do not care whether how much time your customer wastes. And they prefer to just seat doing nothing instead of supporting their colleague.

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2:52 am EST
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Globe Telecom Placing an order phone with plan by someone's use my personal info since my phone is lost yesterday.

Good Day! I lost my phone yesterday now I notice someone use my personal info that saves on my notes on my lost phone, She or He ordered a phone that cost 23k and I have no idea who is the person behind that, I was so worried about placing that order it wasn't me. I don't enough money to pay that phone and the plan. Please I'm requesting to cancel that order. Thank you so much.

Desired outcome: Cancel that order because personally I don't order anything.

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1:24 am EST

Globe Telecom No permission for installation of telecom post

Greetings!

We have a concern regarding the telecom post, you have had installed in the entrance of our passageway. Now, It has been years and more that this request and concern have been informed and requested to your team, before pandemic and prior to the wiring connection.

Despite of frequent request that you need to relocate on the other side which will not affect the passage way. Since, we need to install our gate. However, until this day we did not hear any action from your team.

We would like to request once again for the immediate relocation of installed Post to other areas which will not hinder our passageway. Since, we are going to install our gate to secure our area.

Address

Brgy. Lomonon, Palompon Leyte

Region 8

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4:43 am EST
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Globe Telecom I can't connect to my hotspot because "I have been blocked"

I cant find any of your email address and your provided numbers aren't helpful as well.

This happened today. Our PLDT Connection was bad and so I tried to connect to my globe number hotspot. I have load and I have 4GB left but whenever I tried to connect, it would say "No internet Connection" and it would lead me to a page that says my number has been blocked by globe. I don't understand how and what could possibly be the reason for you to block me. My number [protected] is my main number. I use it all the time for loads, transactions etc.

Please get back to me as soon as you can. Here's where you can contact me:

#: [protected] or [protected]

email: anne.[protected]@gmail.com

Desired outcome: I would like for this to be resolved. ASAP. This is interfering with my daily work life.

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9:55 am EST

Globe Telecom Customer service

Nag contact aq s costumer service via messenger nagtanong aq papano m cut plan q nagbigay Sila Mang mali compution after a month may dumating n bill sakin, tumawag aq s costumer service number [protected] Wala silang naging action Sabi mag call back saakin 5to7 days pero Wala tumawag.

Tapos Ngayon nagcontak aq customer service messenger.

Bastos kausap bigla Sila mawawala.

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7:41 pm EST

Globe Telecom Customer service

The most difficult customer service to talk to a live representative. Because there’s no live call representatives. The irony of being a telephone company but you can’t reach via phone. Consumers need to settle in getting assistance via messenger chat, which is less to no help at all. No escalation process. No clear way to file any complaints. No executive escalation. All can’t be reach easily but the collections and billing department is just a simple 214 dial. That’s how you know the company is only money grabbing. No immediate help for tech issue over the phone, you need to wait for a tech visit and suffer without service until they come. And yet no compensation is given to the consumers for all the hassle and inconvenience that was experienced. Why is the government allowing this money grabbing company to do this, I don’t know.

Claimed loss: Week of service

Desired outcome: Have a better customer service, bring back live call representatives. Stop treating your customer like nothing.

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3:18 am EST
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Respected Sir/Ma'am With due respect, I am writing this to inform you that the internet connection is down for the last one month, We paid our bill last October 03 and we lost our internet connection second week of October and until now we don't have internet connection. I have several calls on your number and they always directing us to the automated...

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2:19 am EST
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Globe Telecom Globe plan decided for not renewing my plan

Hello, I am writing to express my frustration with your customer service team. Despite multiple requests, I have been unable to change my current plan to a prepaid one, even though my contract for the plan ended in September 2023. I have no intention of paying for the bills in October and November, as I have not used my data. I would like you to take immediate action to change my plan to prepaid, and I expect you to resolve this matter promptly. I am available for any further discussion and I hope to hear a positive response from you soon.

Account no. [protected]

mobile no. [protected]

contact no. [protected]

Desired outcome: I would like to take this seriously

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12:11 pm EDT
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Globe Telecom Globe prepaid

Good Day,

I hope this message finds you well. This is not a complain, it's just I tried to message almost all Globe helpline, however still no response received yet. I am writing to report an issue with my Globe Prepaid SIM. It has been two months since I lost the ability to receive messages. I recently relocated to a different country, and prior to the move, I could receive various messages, including OTPs and notifications from my bank and other applications. However, I have encountered an abrupt stop in message reception.

Although my phone shows a signal, I am unable to receive any messages. This has caused significant inconvenience, especially regarding urgent communications. I kindly request an urgent and effective solution to reactivate message reception on my SIM. Your prompt assistance in resolving this matter would be greatly appreciated.

Thank you for your attention and support.

Best regards,

Melanie R Marasigan

Globe Number : +[protected]

Claimed loss: N/a

Desired outcome: Please I need urgent solution for this for my OTP on my personal account

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11:04 pm EDT
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Globe Telecom Collection Issue and concern

I would like to further complain the way you collect from your customer with arrears. It happened that my number was used erroneusly and keep on harassing me to pay.

Kindly take note that the account number [protected] that you continue to file against me is not me. I already complained , called and talked with your team about it, but to no avail. Quite disappointed on how you resolve this out.

My account number is [protected] under Gemma Guevarra Doromal

and not the one mentioned above. I've been a user of globe since then and do not have any arrears more than 1k. Btw, i already settled my latest statement around 599 only. Checked my history. Harassment being given to your client should be avoided, by checking thoroughly if the number was under the correct name of recipients.

Please give your utmost attention on this. Hoping for your immediate resolution on this issue.

thank you

GEMMA GUEVARRA DOROMAL ( [protected])

Desired outcome: must be deleted in system of JNL. you keep on harassing me, even when I am sleeping

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2:31 am EDT
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Globe Telecom Home internet

I need to file a dispute for my globe at home service. I only used that service for 2 or 3 months. Because we transfered to a new apartment. So I called globe customer service to request for a transfer of location. I called them a lot of times to follow up and up until now they havent transferred the line of service. And now they want me to pay 25,000 to the said service without even using it? I did request the transfer since I am working at home. But they did not transfer it. Why will I pay that kind of amount when I havent used it at all. I reached out to them however they did not made a move. I called them multiple of times and giving me answer that they will follow it up. But nothing happened. I dont think it is right to send me those email and making me pay. I requested for the transfer and they did not made any actions. I think they should compensate me instead for the problem they caused me. They can check their system on how many times I did call them and ask for request.

Desired outcome: Compensate and stop asking me to pay to the service I did not even used

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2:20 am EDT

Globe Telecom No internet connection

No internet connection was raised and they scheduled a onsite visit to fix the problem. But no technicians showed up on four days we are waiting wasting our time on their false promises. We paying our bills right. We are normal people have jobs and making a living. And to wait for their no show technicians? Very frustrating. They very dceitful company robbing us customers our time money and effort. Scammers in short.

Desired outcome: attend to my no internet connection complaint reference no. [protected]. do thorough fixing and root cause investigation of your very very very poor service

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2:11 am EDT

Globe Telecom Globe fiber

We don't have internet for days. We reported it to Globe Telecom and we're advised that it will be resolved in 24 hours. It's been days since we reported the issue and until now, nothing has been resolved, we still don't have internet.

The technician is incompetent, inconsistent, and unreliable. The customer service is extremely awful. Customers cannot call them and only talk to a bot. They don't want any customer to call them as they know their services suck. I have no one to talk to about my urgent concerns. They aren't really helpful.

This is beyond poor. Unacceptable. Such a disgrace.

Desired outcome: I WANT GLOBE TELECOM TO REIMBURSE ALL EXPENSES AND PAY AS DAMAGES FOR THE DAYS WE DON'T HAVE INTERNET. OUR INTERNET SHOULD BE RESTORED WITHIN THE DAY.

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3:17 am EDT

Globe Telecom postpade plan bill

in july 31 i was informed thru text that i have an unpaid bill of 167.76 which i paid immediately however on august 13 i again received a bill reminder that i have a balance of 1078.66. I am contesting this bill because my plan is only 299 and i dont normally use my line for internet or data so i asked globe telecom to furnish me details/proof for the unreasonable billings. globe denied my request for adjustment without giving any explanation and they did not also give proof/details for the excessive billing.

Desired outcome: globe should be honest and do not charge unreasonably.

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About Globe Telecom

Screenshot Globe Telecom
Globe Telecom is a major provider of telecommunications services in the Philippines. It offers mobile, broadband, and landline services, as well as digital solutions for businesses. Customers can choose from various prepaid and postpaid plans, and access a range of mobile applications and content.
How to file a complaint about Globe Telecom?

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1. Log in or create an account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Globe Telecom in the 'Complaint Title' section. Be concise but descriptive.

4. Detailing the experience:
- Provide detailed information about your experience with Globe Telecom. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents that can strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay engaged with the process.

Follow these steps carefully to effectively file a complaint against Globe Telecom on ComplaintsBoard.com.

Overview of Globe Telecom complaint handling

Globe Telecom reviews first appeared on Complaints Board on May 10, 2010. The latest review Plan renewal was posted on Oct 2, 2024. The latest complaint Load was resolved on Mar 08, 2022. Globe Telecom has an average consumer rating of 1 stars from 627 reviews. Globe Telecom has resolved 35 complaints.
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  1. Globe Telecom Contacts

  2. Globe Telecom phone numbers
    +63 277 301 000
    +63 277 301 000
    Click up if you have successfully reached Globe Telecom by calling +63 277 301 000 phone number 28 28 users reported that they have successfully reached Globe Telecom by calling +63 277 301 000 phone number Click down if you have unsuccessfully reached Globe Telecom by calling +63 277 301 000 phone number 105 105 users reported that they have UNsuccessfully reached Globe Telecom by calling +63 277 301 000 phone number
    Customer Care
    211
    211
    Click up if you have successfully reached Globe Telecom by calling 211 phone number 0 0 users reported that they have successfully reached Globe Telecom by calling 211 phone number Click down if you have unsuccessfully reached Globe Telecom by calling 211 phone number 0 0 users reported that they have UNsuccessfully reached Globe Telecom by calling 211 phone number
    Dial using your Globe mobile
    808
    808
    Click up if you have successfully reached Globe Telecom by calling 808 phone number 0 0 users reported that they have successfully reached Globe Telecom by calling 808 phone number Click down if you have unsuccessfully reached Globe Telecom by calling 808 phone number 0 0 users reported that they have UNsuccessfully reached Globe Telecom by calling 808 phone number
    Dial using TM
    +63 2 8403 3433
    +63 2 8403 3433
    Click up if you have successfully reached Globe Telecom by calling +63 2 8403 3433 phone number 0 0 users reported that they have successfully reached Globe Telecom by calling +63 2 8403 3433 phone number Click down if you have unsuccessfully reached Globe Telecom by calling +63 2 8403 3433 phone number 0 0 users reported that they have UNsuccessfully reached Globe Telecom by calling +63 2 8403 3433 phone number
    Stock Transfer Service, Inc. (STSI)
    +63 2 5307 5037
    +63 2 5307 5037
    Click up if you have successfully reached Globe Telecom by calling +63 2 5307 5037 phone number 0 0 users reported that they have successfully reached Globe Telecom by calling +63 2 5307 5037 phone number Click down if you have unsuccessfully reached Globe Telecom by calling +63 2 5307 5037 phone number 0 0 users reported that they have UNsuccessfully reached Globe Telecom by calling +63 2 5307 5037 phone number
    Stock Transfer Service, Inc. (STSI)
    +63 2 7797 4307
    +63 2 7797 4307
    Click up if you have successfully reached Globe Telecom by calling +63 2 7797 4307 phone number 0 0 users reported that they have successfully reached Globe Telecom by calling +63 2 7797 4307 phone number Click down if you have unsuccessfully reached Globe Telecom by calling +63 2 7797 4307 phone number 0 0 users reported that they have UNsuccessfully reached Globe Telecom by calling +63 2 7797 4307 phone number
    Investor Relations
    +63 910 289 6581
    +63 910 289 6581
    Click up if you have successfully reached Globe Telecom by calling +63 910 289 6581 phone number 0 0 users reported that they have successfully reached Globe Telecom by calling +63 910 289 6581 phone number Click down if you have unsuccessfully reached Globe Telecom by calling +63 910 289 6581 phone number 0 0 users reported that they have UNsuccessfully reached Globe Telecom by calling +63 910 289 6581 phone number
    More phone numbers
  3. Globe Telecom emails
  4. Globe Telecom address
    The Globe Tower, 32nd Street Corner 7th Avenue, Bonifacio Global City, Taguig, 1634, Philippines
  5. Globe Telecom social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
Globe Telecom Category
Globe Telecom is ranked 17 among 346 companies in the Telecommunications category

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