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4.8 3 Reviews 63 Complaints
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IQ Option Complaints 63

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3:20 pm EDT
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IQ Option IQ Option withdrawal, account under review.

I have been trading on Iq Option for over 5 years now. Recently I made several withdrawals and usually it would take about 1 to 2 days to process. However, I noticed that my last withdrawal was taking unusually long so I decided to contact support via chat. Thats when I was told that my account was under review and as such the withdrawal was on hold indefinitely. I didnt mind the review but what made me upset is that they could neither tell me why my account was under review when it was fully verified nor give me a timeframe for how long such a process would take. I decided to google this issue and realised many persons had similar issues with some even complaining that the process took weeks and months while some claimed they never got their withdrawals. I started doubting Iq Option and even started questioning whether they were actually a scam company who will now prevent me from accessing my money now that im actually becoming consistent with making profits. I eventually got my withdrawal 5 days after and some of my doubts have eased so i decided to write this review for anyone who is wondering how long it actually takes for them to review your account. Hope this helps.

Desired outcome: Give persons a timeframe for such reviews and stick to it!

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7:51 am EDT
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IQ Option Withdrawal Withheld

This is a follow up to my complaint few days ago, May 11 2023. It seems to me that IQ Option is not paying attention to the complaints of their clients. They're turning a blind eye and a deaf ear when it comes to withdrawal requests. It has been 10 days since I submitted a withdrawal request that they canceled and from that time to date, I have submitted 3 withdrawal requests because they canceled the first two requests under the reason of INTERNAL ERROR just to delay payment. This broker is such a headache, not just to me, but I believe to all other clients withdrawing profits. Their support is useless as well, and will only offer empty apologies and give a reason that the account is under review and that it would take longer than usual. I believe all client accounts of those submitting withdrawal requests are verified and there is no reason for an account to be reviewed for security purposes or whatever their reason is for reviewing an account.

Desired outcome: Whoever is going to read this complaint should escalate this matter to the higher ups to call the attention of the relevant department delaying the payment sending. Don't refer me to the support team because they're useless!

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6:38 pm EDT
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IQ Option Unreasonable withdrawal request cancellation

Last May 5, 2023 I submitted a withdrawal request. Few days later, May 8, they canceled my request and their reason is INTERNAL ERROR. I emailed their support and questioned the reason why they canceled my withdrawal. Their INTERNAL ERROR should not be the client's concern or problem. This should not be the used as grounds for canceling a withdrawal request. I submitted another withdrawal request the same day and 2 days later, May 10, they canceled my withdrawal request again under the same reason. The pattern here is that in order for IQ Option to delay sending out payments is that create unreasonable grounds to cancel one's request to withdraw. Nevertheless, I have been in contact with their support complaining about it but all they ever say is sorry and that my account now is under verification and review. I don't see any reason why they should verify my account since it's already verified. Moreover, review again? And for how long will this take? They can't even tell because it's im their terms and conditions as what they claim! If this company is always oing to give their clients difficulty in withdrawing funds, why even be at customer-oriented business? I'm quite certain I'm not the only they do this to. Last month, they did this to me as well. This is the second time they're giving me a hard time withdrawing my earnings! Whoever IQ Option employee is going to read this SHOULD NOT ADVISE ME to contact support because I have been doing that for the past few days and their support is useless! I want their higher ups to address this matter as this not just an isolated case.

Desired outcome: Escalate to the relevant department in order for my withdrawal request to be granted and completed as soon as possible as I have been waiting for a week now!

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4:09 am EDT
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IQ Option Iqoption scam my money that I deposited through my bank card.

iqoption scam my money that I deposited through my bank card. Due to their ridiculous rules that I can't withdrawal my own money which I recovered from lost into my bank card after 3 months has passed. I used iqoption since 2016, I have never got any profit due to my lack of trading skills.

Since 2022, I started to understand trading and start to recovered some of my money. When I want to withdrawal those money that I recovered from lost, they start to play with my e-wallet issue and declining my withdrawal request for no reason. I received emails every time I withdrawal such as "your withdrawal request is canceled. Reason is blanket.

Desired outcome: I want to get back my money which is not even profit it was the money I lost on their platform only and I just recovered it.

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Update by Nwe Lay
Apr 17, 2023 12:20 pm EDT

All of their different support team members come every after 2/3 days and repeatedly ask me to withdrawal into different wallet despite the fact that their system doesn't accept any other wallet except the wallet start with "Z" only. I have shared the screen shot other wallet start with letter "E" (different wallet) being rejected by their system yet, the still ask me to repeat the same all over again. Finally, without solving the isue, they block me on chat. I know they will not give me back my money and might block my account.

Update by Nwe Lay
Apr 14, 2023 8:46 am EDT

They still don’t fix their withdrawal system and repeatedly ask me to check my browsers, cookies and caches. They are just playing around and wasting my time. Seems like waiting until I get tired and give up on that money. I would never do that if I cannot get my money back, I will keep on sharing your scam on everywhere.

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Update by Nwe Lay
Apr 14, 2023 8:28 am EDT

If you go through all the screen shots that I posted, you would not ask me to again contact your support team. You let support team can do nothing about it unless you change your system itself.

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5:29 am EDT
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IQ Option Withdrawal Still Pending

This is a follow up to my previous complaint dated April 5 and 7, respectively. I was asked by the support of IQ Option to provide my information. I thought that finally they will process my withdrawal so I waited yet another 24 hours before they reply to me, and when they did just now, they give me yet again another generic answer. I'm quite certain I'm not the only victim here. I want to know how those withdrawal issues of those who complained here got resolved. Have they gotten their money from IQ Option? If so, how? And please don't recommend that PaigeCubbin person because I don't trust who ever that is. I already tried contacting him/her, and he/she is suspicious. To whoever IQ Option person who will reply to this email. Don't tell me to contact your support because you're support just gave me the same old generic response to my concern, and I have been in constant communication with them since March 22. I want my money and this should be escalated to the relevant department.

Desired outcome: Respond to this complaint and escalate to the highest relevant department and complete my withdrawal request instead of eternally processing it.

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IQ Option Deposit service

On date 29th march 2023 11:23am i deposited 10$ but it is not yet came into my iq option account or not in my bank account they are all only making me fool.

They are cheaters i m attaching transaction file

With its utr no.

I did payment to airpay upi qr from iq option.

Desired outcome: They was not taken any action only cheating me very bad customer service

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6:04 am EDT
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IQ Option Withdrawal

Last March 22, I requested a withdrawal. To my surprise, my account which is verified became unverified, and I was asked to go through verification again. After several attempts of failed verification, IQ Option finally verified my account, which then allowed me to request for withdrawal. I have been in contact with their support everyday because of my withdrawal issue. The following week, March 29, my withdrawal request was cancelled and their reason is "Internal Error". I then requested for another withdrawal, and I contacted their support again everyday and they keep telling me that my account is under review and that it is a normal business practice. The problem is that they won't even tell you how long that so-called review will take. It's like waiting for all eternity. I cancelled the request around April 1 or 2, thinking that perhaps the company does not permit withdrawal of more than once a month, so I requested again 2 days ago. Yesterday, I started reading all those similar complaints about withdrawals, and I figured I should also air my complaint online for people to know what's going on in this particular broker. I trade the forex market, and I have dealt with several brokers already, but this the first that I have encountered this withdrawal issue. I don't see anything foul in my account, and it is even verified, and yet their support kept telling me that my account is under review. If there's anyone who could help me solve this issue, I would really appreciate it

Desired outcome: I want my withdrawal to be processed, and my money sent to my account. I won the trades fair and square, and I deserve to withdraw my own money.

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Update by mastersye
Apr 07, 2023 3:09 am EDT

Your reply is quite generic and scripted. You probably did not even take the time to view the screenshot I submitted here, which is a reply from your support via email. FYI, I have been in constant communication with your support about this matter, and yet my withdrawal issue has not been addressed, let alone resolved. I never asked you to access my account. What I want though is for you to escalate this to your higher ups instead of giving scripted answers.

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IQ Option Deposit Amount Not credited in IQ option account

Mene 11 Jan ko UPI se deposit Kiya tha 13000 and 1950 ka ye dono amount iq option ke account me add nahi hui or nahi mujhe refund mile. Iske bad 27 Jan ko bhi UPI se deposit Kiya tha 10000 ka vo amount bhi IQ option me add nahi hua or na hi mujhe bank account me refund mila. Aaj 7 feb ho gayi hai. Mera total amount 24950 rs abhi tak fasa hua hai. please refund my amount sir

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IQ Option The biggest scam in 2022 by iq company owen

My friend Pankaj Shukla start IQ option trading from my suggestion. He deposit Sam cash on IQ option app and start trading he is earlier full night traders. Sometime he successful on money and buy some cryptocurrency assets. One night biggest thing happened my friend win 18 million dollar. Suddenly IQ option company shocked and immediately ban his account and sent to review process. Now many month has passed out but account not active. I am the one who is eye witness of my friend assets. IQ option owner involve this scam. He take over his Gmail API access and control his mobile with the help of Google. Now my friend want to change his Gmail password but Google is not responding when he change his email. Google is not sending OTP when my friend want to change his Gmail password. My friend Pankaj Shukla is receiving RBI message from IQ option company side. Anyone here who help with us.

Desired outcome: 18 million US dollar win by my friend IQ option company honour take over his account and lock his phone with the help of Google company.

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Sirleide
Texas, US
Jan 14, 2023 2:07 am EST

Another scammer! Who in the world complains on behalf of a friend! And what does a trading company has to do with Google! This website is full of scammers trying to get advantage. It used to be reliable, now most complains to any company are made by scammers.

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IQ Option How i managed to recover my money from IQ Options Fraudsters

I became a victim of an IQ Option investment scam two years ago.

An IQ Option representative contacted me via email and told me about an investment opportunity that would yield a higher profit in 30 days. When it came time to withdraw my profits, he stopped responding to my emails. I had invested $30,000.

I asked a customer service representative from IQ Option about this, but they claimed not to be aware of my investment.

I was disappointed because I tried my hardest to get my money back but was unsuccessful.

I was reading a story on this website about Paige McCubbin, who has had success helping people who have been the victims of scams carried out by both large companies like IQ Option, Coinbase, and Blockchain as well as by lone con artists, get their money back.

I messaged her on Telegram, her handle is Paigecubbin, and she was able to find my money and send it to my bank account in three days.

I advise you to try calling her in order to get your money back.

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Sirleide
Texas, US
Jan 14, 2023 2:04 am EST

[censored] post! IQ option is a messy company indeed, but this post is full of lies. Scamming post trying to get traders to [censored] it up their accounts giving their logins to this scammer on telegram! Whatch out everybody!

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mastersye
Baguio, PH
Apr 05, 2023 8:01 am EDT
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Replying to comment of Sirleide

Really? Is Paigecubbin a scammer too? I contacted them via telegram and they asked for detailed info about my account, except login details of course, and they asked me to pay upfront when they have not even gotten extensive information on my withdrawal issue with IQ Option.

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Louise W. Lamb
Louise W. Lamb
Baltimore, US
Apr 05, 2023 10:32 am EDT
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Replying to comment of mastersye

Paigecubbin offers the service to help you get your money from Fraudulent companies and scammers.

She's didn't ask for my login details when I contacted her for help.

#Sirleide doesn't know what he's saying.

I am 100 percent confident of that.

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6:52 pm EST
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IQ Option Closing crypto positions

I have been a loyal customer of iq options since 2017 and now they have given me 3 days notice that they are closing all of my cryptocurrency positions which will lose me thousands of pounds because of this. I have sent many messages to the support team and they refuse to reply or help me. Why should I lose my hard earned money through there actions

Desired outcome: Reimburse my full initial investment

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IQ Option Designed to make it as hard as possible to keep your money

I deposited some money into IQ Option and ended up doubling it.

After a certain amount of time, it started slowing down and became unusable for me on multiple browsers.

I tried contacting support and was unable to get through.

I tried to withdraw my money but the process is long and cumbersome.

This has never been a problem on any other site.

Never seen a company so blatantly screwing over customers to get them to either lose their money or have the 'inactivity fee' kick in and rip it all away slowly.

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IQ Option Withdrawal.

I've withdrawn my money to card, was told to verify. I was verified before then told to verify. I verified and my money was stuck on in progress. Tried to call and was told I would be called back by auto record and still waiting it's been 14 days now. Sent 6 support emails was told the support takes 24hours its need 14 days now. I contact Facebook was told skill is faster and takes 24 hours. Tried skrill and it's 4 days now. How do I get my money back.

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IQ Option Withdrawal

My account is fully verified and I have make 6 withdrawals request via bank transfer method but they delayed my request for more than 20 business days already(withdrawals request from 25 Jul 2022). When I tried to inquire with customer support, they told me that my account is under review/validation by relevant departments as it was in the terms and conditions but cannot provide the specific timeframe it will take until it’s done. They also disable my live chat function to stop me direct contact the support operator on live chat to inquire my withdrawal status cause it over the standard timeframe(1-3 days). What kind of service/process & client support is that? Please don’t trust this broker. I am about to file a compliant with CySEC

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IQ Option Cash withdrawal

Hello dear how are you I hope you are fine, I was scammed by a platform iq option , I have withdrawn the money on the date of [protected] And if I receive any money, it has been 15 days and I am sending you an email and telling me that my account is under review, You defraud people for the purpose of reviewing accounts and also hiding chatting to communicate with the support team. Every time I send you a message, you say your account is under review, why are you defrauding people, Now I want to withdraw the money, I have nothing to do with delaying the money. I have limited the money to 1-3 days, and now 15 days have passed and I have not received any payments.

Desired outcome: Please get my money back and review my account

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IQ Option I will request withdrawal 40 day ago its still pending I will contact many time day saying review

I Will request withdrawal 40 day ago its still pending i will contact many time day saying review

Iqoption

Thay asking self i will submitted approved but still panding my withdrawal please complete my withdrawal i suggest no one investment iqoption big scammer

Profile ID: [protected]

My account name Naheed Kausar

Iqoption mail

[protected]@gmail.com

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IQ Option Withdrawal is in progress since from August 11th 2022

I'm trading in IQ option for more than 5 years and was not facing an issue earlier. But on 02nd week of August'2022, I have attained the worldwide No.1 position in their leader board and made a good profit. While I was trying to withdraw the profit of more than $13,500 on 11&16th of August'2022, they had blocked me from their chat option and withdrawal is still on progress for more than 16 days as on date and not received the payment yet. The only option was to contact them is through their support team mail but they always say my account is being reviewed by their specialists and would take time. I had sent more than 20 mails now and everytime I get a same reply for last 16 days. It is unfortunate to keep delaying the withdrawal and I'm really fed-up now. Kindly request IQoption to pay attention and release my withdrawal at the earliest.

Desired outcome: Process the withdrawal at the earliest.

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Kathryn J. Blanton
Kathryn J. Blanton
Wilmington, US
Sep 05, 2022 2:21 pm EDT
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The earlier you accept that you have been scammed the better for you, because they have done the same thing to me 2 months ago.

Couldn't make a withdrawal from Iq option, I submitted numerous emails and tickets to Iq options but they didn't help me. $20,000 got stocked on their website for no reason, isn't that a fraud?

I saw a post on Reddit about Paige McCubbin, I had to contact her on Telegram for assistance, She was able to recover my money back to my bank account within 3 days.

If you haven't resolved this withdrawal issue, Try to contact her on Telegram with her name Paigecubbin . She would be able to recover your money from this scam company.

Darcy McDermott
Darcy McDermott
New Haven, US
Dec 27, 2022 12:53 pm EST
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Thank you for your comment, Mrs. Kathryn. It was extremely beneficial to me. I was skeptical when I contacted Paigecubbin, but she proved to be an expert, as you stated. She was able to recover my money in three days and credit my bank.

I am grateful.

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Pissed Ekow
Accra, GH
Sep 05, 2022 9:17 am EDT
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My friend has over $28,000 in his account and requested withdrawal on 4th of June. It was under review til 19th July. Since then till now, this SCAMMER, FRAUDSTER, BLOODY LIERS, WICKED AND UNETHICAL company has not paid his money.

How many months will you stupid company take to pay him his money.

The company is nothing than a SCAMBAG that dupes profitable traders of their money.

Everyone should stay away from them!

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Abdullah al Noman
US
Sep 12, 2022 10:45 am EDT

Today's was 12 September 2022 your friends Money give iqoption?

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Vasanth Kamal
IN
Sep 12, 2022 11:11 am EDT

Hi, I have not yet received my withdrawal yet and it's really painful.

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Jailall Udan
Georgetown, Demerara-Mahaica, GY
May 12, 2023 6:07 pm EDT
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Hi did you receive your withdrawal as yet? I am currently facing same issues with Iq Option. After making withdrawal it has been blocked and they are telling me that my account is under review. This really sucks.

Darcy McDermott
Darcy McDermott
New Haven, US
May 13, 2023 7:44 am EDT
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Hey Jailall, it's a good thing you voiced out on time. IQ-Option is a scam.

Scroll up to see others complaints; every other person there has been scammed, even me.

You should reach out to Paigecubbin on Telegram; she helped me recall my money from them.

Scroll up on this post to see more about my experience with IQ-OPTIONS.

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IQ Option Wicked and biggest scammer in Forex

I have complained bitterly about withheld withdrawal since 4th of june and still they have not paid. This is over 3months.

Such a wicked entity. My friend took loan from the bank to trade and he made good profit of I er $28,000.00. He has requested a withdrawal of $5000.00 to pay back his loan but to date this bloody wicked and scammer company had not paid.

What is painful is his wife is threatening to divorce him and he has lost his uncle so he badly needs money. The bank is after him day after day.

He has chatted support countless times and sent many emails to support but they won't even tell him when he will get his money.

Very very wicked, insensitive, cheats, and [censored]ing liers.

You tell the world you pay e wallet 1-3days but here you are over 3months without payment. And you have support operators who are so damn trained to lie to traders.

Everyone reading this should wait for their automated reply... "we are sorry" bla bla bla "we are not authorized to have your account on this platform"

Stay away from this broker

Desired outcome: Pay traders who are withdrawing their funds!!! You cheats.

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Grace J. Farnsworth
Grace J. Farnsworth
Jensen Beach, US
Sep 05, 2022 2:11 pm EDT
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I made a wire transfer deposit of $50,000 to IQ options, but when i tried to make withdrawal, it became impossible for me to do so, i couldn't find help online to contact or speak with their customer representatives.

I was scrolling through this website 3 weeks ago when i saw someone's post about Paige McCubbin.

The post was similar to my case, then i contacted her on Telegram with the name ( paigecubbin ) , She was able to recover all my money from this scam company within 2 days.

She got the money deposited to my Bank account the next day.

Let me show you the transaction.

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IQ Option IQ Option delay my withdrawals requests > 25 days

My account is fully verified and I have make 6 withdrawals request via bank transfer method but they delayed my request for more than 20 business days already(withdrawals request from 25 Jul 2022). When I tried to inquire with customer support, they told me that my account is under review/validation by relevant departments as it was in the terms and conditions but cannot provide the specific timeframe it will take until it’s done. They also disable my live chat function to stop me direct contact the support operator on live chat to inquire my withdrawal status cause it over the standard timeframe(1-3 days). What kind of service/process & client support is that? Please don’t trust this broker. I am about to file a compliant with CySEC.

Desired outcome: IQ Option please process for my withdrawals request ASAP in Aug 2022.

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Pissed Ekow
Accra, GH
Aug 19, 2022 3:55 pm EDT
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IQ Option is a SCAM! I will say this every time. A company that hides very critical conditions under which they only to TRICK traders and just refer them to the TC when they demand payments is a BLOODY SCAMMER.

My friend made a withdrawal request on 4th of June but has still not received his money as at this very moment.

F*#king BLOODY LIERS!

Untill he is paid his $5000 I will keep blasting you fraudsters.

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TaiLu
Ho Chi Minh City, VN
Aug 20, 2022 12:26 am EDT

It seems that if your account have profit and positive, and you try to make a withdrawals your profits, they will delay your request without notice until you ask, and they will answer to you with the same answer scenario "Account review". Very bad payment service!

Today 20 Aug, IQ Option still not process for my withdrawals request. See their answer in the attached.

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IQ Option Refusal To Pay Withdrawal

I am as pissed as an angry bull. This is so madning, painful, so unethical and scamming. How can a company tell people to trade with them with HARD earned money but when it comes to payment then they tell you according to their TC they can pay you whenever they feel like.

This is robbery.

My friend requested withdrawal on 4th of June. Till now he has not received his money. He is chatting support EVERY DAY but it's the same automated stories. The painful part is they won't even tell him when he should expect payment.

How do you treat a VIP customer like that? This is crazy. SCAMMERS!

If you are reading this, please NEVER deposit money with IQ Option. Check reviews from different websites. They don't pay.

SCAMMERS

Desired outcome: They should pay profitable traders.

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Overview of IQ Option complaint handling

IQ Option reviews first appeared on Complaints Board on Aug 11, 2016. The latest review Unable to withdraw the amount in iq option was posted on Aug 12, 2024. The latest complaint Unable to withdraw the amount in iq option was resolved on Aug 12, 2024. IQ Option has an average consumer rating of 5 stars from 66 reviews. IQ Option has resolved 62 complaints.
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  1. IQ Option Contacts

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  3. IQ Option emails
  4. IQ Option address
    Hinds Building, Kingstown, Saint Vincent and the Grenadines
  5. IQ Option social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 05, 2024
IQ Option Category
IQ Option is ranked 6 among 291 companies in the Investment Services category

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