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CB Investment Services IQ Option Unable to withdraw the amount in iq option
IQ Option

IQ Option review: Unable to withdraw the amount in iq option

R
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12:44 pm EDT
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Incident Date: 09/08/2024

I am writing to formally lodge a complaint against IQ Option concerning serious issues with my account. Since Friday, I have been unable to withdraw funds from my account, and I am also unable to participate in any trades via the software. My account appears to have been frozen without any proper explanation from the company.

Despite my efforts to resolve this by contacting their support team via email, I have not received any response, and it has been over 24 hours. According to IQ Option's policy, profits made through the platform should be withdrawable using various payment methods listed by the company. However, my payment method is currently blocked, and I am unable to access my funds.

I am seeking urgent clarity on this situation and guidance on how to escalate this issue further. I am currently located in the United Arab Emirates. Can anyone advise if it is possible to file a complaint with the UAE Cyber Crime department in this scenario?

Your assistance in addressing this matter would be greatly appreciated.

Thank you.

Claimed loss: As a result of these issues, I am facing a financial loss due to the inability to withdraw my funds and continue trading. The total amount at stake is 7822.78$

Desired outcome: I request the immediate unfreezing of my account and restoration of my ability to withdraw my funds.

Confidential Information Hidden: This section contains confidential information visible to verified IQ Option representatives only. If you are affiliated with IQ Option, please claim your business to access these details.

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IQ Option response
Aug 21, 2024 6:23 pm EDT
IQ Option customer support contacts
Phone numbers

+1 (800) 040-1361

+1 (800) 288-9985

Address

Hinds Building, Kingstown, VC

Website

iqoption.com

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Hello!

We regret not meeting your expectations, but we assure you that all actions are processed based on the Terms & Conditions of the Company.

Sadly, we are not entitled to have access to your account on social media. Please reach out to the support team over email.

You may find the contact details for your region on the website http://www.iqoption.com/

All emails we receive are always responded to within 48 hours. Please check if the responses are not in your SPAM folder and also if you have not blocked our sender in the settings of your email server.

Thank you in advance!
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