Jack In The Box
Reviews and Complaints

I went through the drive thru at Jack in the Box on Monday, April 25th, 2022. I was double charged $9.98, per my bank account. I have been trying to call the store since yesterday and they do not answer. That is not good customer service. I specifically told the worker if she was sure I was not charged twice, since another worker took my card first, put it in their debit machine, then I seen her do it again. No receipt in the bag either!

Need a refund asap!

I got charged for my food I never received order number 916833 on april21 2022 for $65.37 delivery addresss 44523 miller way ca 92544 payment number ending in 0832

I order jr bacon cheeseburger and dont have bacon ticket#137 jib 4558 date 4/14/2022 time 8:33:07 pm

They forgot 2 of my tacos after specifically triple checking with me in the drive thru line. They were too busy to give me more. Pay your workers more so these fast food working idiots stop pulling this garbage.

The jack in box location at 20255 59ave & Beardsley Rd in Phoenix Az has a very big hole at the end of there drive thru window ,please have someone fix it,

Friday march 11,2021 at 8:10 I ordered the limited addition fish delux sandwich i upgraded to the medium I barely had any fries in the box I normally don’t complain for these things but this is just redicilouse I could have just ordered the small fries for cheaper and was charged for a medium fries. I do understand there are shortages but if I’m upgrading I deserve a larger fries

I ordered on the app and paid however it took payment twice.

You have to check you order before you leave the drive up window EVERY time- the chances of you receiving an incorrect order is over 60% - by the way they don't answer their phone if you call!

Ordered $70 worth of food through the app and the restaurant says they never received it. They charged us, we had a receipt and proof on the app, and still we couldn't get our food. The number they gave us for customer service wasn't helpful either.

I ordered curly fries around 130 in the morning and they were cold and stale. They didn't give me napkins

Lady taking orders waited on other customers quickly but when I pulled up to the window, I had to wait a long time. When I drove to the window, she rolled her eyes at me, so I left without my order.

Had a coupon for 2 for $5 dollar Jumbo Jacks and joined the texting for a free medium curly or regular fry which was fine when I ordered. I got to the window and she said they would not except the code for the frys since i must order on the app. Explained it was a text message and not the app. She declined and I requested she override it. Stated she would not give free, gave me back my debit card and said they were denying me service. I stated I had been polite and she could not do this. She stated to leave or they would call the police. Turned off car, she said I was holding up drive through. I told her it was her choice since I did nothing to be declined service. I asked for her name, the kid with her and the corporate phone number. She finally processed my debit card and gave me my order which I would never eat for fear of them spiting in the food with the way I was treated. She refused her name or corporate phone number and stated she was the manager. All I know she was of foreign decent if description is needed with dark hair and young.. This was simply a control, power struggle on her part since I stated she should over ride the fries. The rest is discrimination against me on her part and I will not let this go since I only treated her with respect. Store JIB 575 Date of incident is 12/13/2021 and time was 13:11 Jack-n-Box address is 1800 McHenry Ave Modesto 95350. I only accepted the burgers since she refused service and she did not have the right to do so without incident other than requesting she override fries and she felt the power was hers to decline service. Phone number at this location is [protected]. I would like correspondence and steps taking to remedy this incident. My name is Dee Tate. Home phone is [protected] and cell is [protected]. My email is [protected]@sbcglobal.net. I will wait for remedy before I contact the discrimination board to file an official complaint. I will not let this go since I treat all with respect and expect it in return.

In the last month, Ive visited Jack in the box location on University Ave next to Chevron, in San Diego, Ca, and every time they told me that their computers were updating and it would be 15 minutes. I waited 20. Still didnt get service. Next time they told me it was going to be an hour-from 2 to 3am. Didnt get service then. Went back at least 4 more times where I did not get service due to their computers updating SUPPOSEDLY. NEVER got any service. And these were all at different times in early morning. Im so sick of whatever laziness or little games they are playing, or maybe they have a problem with the color of my skin but Ive had it!

I don't care if they are high af at work but rude, angry stoners that just don't give af or forget your order leaving you hanging in the driveway for a long [censored] time. Then have the audacity to get mad at people wanting food they paid for in drive thru.

Ordered through the app, had to go back to exchange the dried out grilled chicken sandwich for my Stacked Grilled Cheeseburger.
The are doors locked despite "Lobby ReOpened" sign at 8:20p, at the drive thru ordered another 7pc stuffd jalapeños after handing them the dry af chicken sandwich asking for the correct sandwich.
They charged me $8.97 instead $4.64, no receipt from drive thru, stacked grilled cheeseburger came dry af too! NO cheese sauce at all, dried grilled bun and not speck of mayo either. I emailed through the app but no reps response.

The Jack in the Box located at 6515 E Lake Mead Blvd, Las Vegas, NV 89156 has serious personnel problems. I have been going there almost daily for years, but am near not returning again. Multiple workers do not wear their masks while working with the food. I am too high-risk to get vaccinated, so I must avoid covid. But these workers do not follow safety protocol. I wait a long time in line and then have to leave without my food when I discover that they are not wearing masks while preparing my food. This has occurred many times.
Whenever I ask to speak with a manager, there is never one around. Ever. I am always told that she will be there in the morning for inventory. Since there is never a manager there and they always give the same answer, I question whether there is a manager at all. If there is, they have zero control over their employees because they are never there to manage them. They are usually young, and they are always dismissive. They put their mask up and say "well, it's on now". Well, it's just him and no-one else who might be working on my food, and it's too late. My food is exposed.
One of these guys even failed to give me a receipt and my change. When I pointed it out to him he said "well, it was only a few cents anyway". I could not seem to get him to understand that, that was not the point. I know your company does not seek out potential thieves or unsafe workers, but this particular location needs management badly. There is no management that I can see. There is never a manager when I ask to speak with one, any time of day. These workers are dangerous to the community and may be spreading covid with their lack of respect for their jobs. You need to do something about this if you are to protect your reputation. I am going on a bit of a campaign against this store now and am going to make a public spectacle of this location spreading covid. You need to get real managers who stay on the job and manage people so that people can get their food safely.
IF you can clean this mess up, let me know and I will return to Jack in the Box. By the way, I have not ordered drinks from your stores since you put in that huge dial-a-drink machine. None of the drinks taste like the original and all have some undefinable extra fruity sweetness that I hate when I just want a coke. I cannot stand that machine and will never order drinks from Jack in the Box again unless you return a regular coke or Pepsi machine. But I am not holding my breath.

Order 2 for 2 medium fries and only received one. Had the option for up to 9 cups of sauce and only get 3. Ordered 2 bacon breakfast sandwiches and received them flat without hardly anything on them(took a couple pictures jus in case, an compared to the advertised photo and couldn't be more upset at how much I paid for the lack of quality I was lead to believe I'd receive).

I use to visit this location quit often after work years ago and service was great, for the last year 2020, 2021 the service is horrible and just lately just visit when really want some JINB tacos. the other night 11/09 I was at the drive thru and a few cars waiting for 10 minutes just to take order and then while waiting my and other cars in line were getting egged, and from what it look like it came from the back of the store, when I finally got to the window i confront the worked and even the manager about this and all they did is push me my food and send me away.
I know that manger been there for a while and someone needs to replace everyone at this store or just close it.

Third time this happened, got two double jack burgers, and 1 ultimate taco with shake and a pop.and curly fries, asked for No mayo and it had mayo I'm allergic to mayo had to get benadryl, I wanted refund they said they can't do it, so I'm putting complaint in it could of been bad