Jack In The Box’s earns a 1.3-star rating from 900 reviews, showing that the majority of fast food diners are dissatisfied with their meals.
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Unsanitary employee
Based off the amount of unresolved complaints on here I'd say it's safe to say the ethical standards aren't up to par. Maybe neither are my standards for eating here. Anyways, I ordered a munchie meal, and when I rolled up to the window, I saw a plus-sized women drinking straight from a Jack In The Box cup and then pull her mask back up before pouring my...
Ordered online and never got my food and was charged
I placed an order on the jack app to pick up it was late after midnight but hey when ur craving the box anytime is fine. I had just placed my order for them to begin making it unfortunately the night went downhill quick. Was walking out the door with my puppy/child and she got really sick🤮🐶. I new I wasn't going to be able to leave to get to the restaurant...
not giving my pin number
this is not the first time i have the problem at this location with the same manager i need to have this problem solve she told me is the only way to get my food if i give her my pin number, i ask her to give me the credit card pad to enter my pin# and she say no you tell me the pin and i will enter the number. i ask if i cud do the payment inside she say yes but wend i got there she ask again for the pin# WHY?
Product
I just went to Jack in the box at Cole and Ustick in Boise Idaho. I ordered a chicken Fajita Pita got itHome and it was falling apart the pita was Dry just crumbled the french fries were an edible called tiny I paid eight dollars for a pile of crap not my choice ever again
Desired outcome: Would like my money back
Bacon egg and cheese biscuit
Me and my wife went to Jack in the Box last night around 11:30 pm in Crosby. Tx I had ordered a bacon egg and cheese biscuit and took my first bite and bacon egg and cheese biscuit broke my 3 front teeth off.
The cheap cups for iced coffee
The cups that are being used for iced coffed are so cheap and horrible. Everytime i get one it collapses. Today it spilled that coffee in my new vehicle. Ugh. Please stop using them. Horrible. Please stop using them
Customer service
The cashier at the window was very rude, slam the window shut after I kept asking why was my total was so high, and she got smart at the mouth talking about that's what the screen says, that is not what I asked, come to find out she charge me the medium price instead of the small price, plus she did not ask if I wanted small medium or large... You just...
Read full review of Jack In The BoxTerrible food quality
On 8/5/21 at the Jack in the Box in Granbury Texas I ordered through the drive through 2 cheeseburgers with no bacon, 4 tacos, 3 fries, chicken sandwich, Diet Coke and 2 sprites. I received 2 cheeseburgers with bacon which my kids are allergic to, 4 tacos drenched in so much grease that it made me sick, curly fries that were old and cold, Diet Coke was a...
Read full review of Jack In The BoxWrong item every time I go through the drive through. Went back in and manager wouldn't talk to me.
Surprise store On Bell Road near grand Avenue every time I go and to the drive-through I get the wrong order wrong sandwich it was again today got home wrong order I went back in and the manager wouldn't even talk to me I asked for a receipt they said they couldn't give me one I can't I don't know what to do about these it it's crazy. I just want someone to know how the store is being managed because it really hasn't been managed very well if there even is a manager there
Desired outcome: I want some one to get this address
My food order
Hello my name is Antonio Ruiz and I've been a customer for Jack in the box for the last 40 years today's September 5th 2021 I ordered a meal to doordash it said my food is ready I'm arriving to check in the box I waited in the Drive-Thru line for another 30 minutes and I got home I'll put my bag my hamburger or sloppy it was a hair in my food it was a disaster like they just made it all fast please I would like for the matter to be taking care of thank you and have a blessed day hope to hear from you guys soon
Under cooked hamburger
This was the second time I have gotten sick from a hamburger that I purchased at the local Jack in the Box. This time it was more serious as I was sick in bed for nearly 3 days. It appears that the employees need better training. And that no matter how busy it may be they must ensure that the food is cooked properly. I will not be going back there again. And that is sad because I go there often.
Desired outcome: Better training of employees
Unethical behaviour
August 15 2021 I called you all with a valid complaint about the manager, wrong order, her nasty tone to me, public shaming me inside the store location, and hanging the phone up on me after I had to find the right number [protected] for them as the one on the receipt, 562-860=2027 is out of order. And no one has taken the time nor care to call me back...
Read full review of Jack In The BoxConcern
Attn: Compliance Officer/ Guest Relations Greetings, I visited the Jack in the box on Bonnie view inside shell station located at 7410 Bonnie view Rd on 8.10.21 at 12:30pm and the Hispanic manager exhibited hurtful, racist, unprofessional, demeaning and very poor customer service. I placed an order for 3 number 4's with sprites to drink. Very simple I...
Read full review of Jack In The BoxDisrespectful team member
After 34yrs in law enforcement, I am now retired. During that time I acquired certain skills, one of those is how to read/understand people. On 10 Jul 2021, my son in law, G., a combat veteran of both, Iraq & Afghanistan, had ordered at the drive through, of the Cleveland, TX store. Some sort of confrontation ensued w/the team member at the window, the...
Read full review of Jack In The BoxThe worst customer service and treatment at a restaurant ever experienced in my 40 years of life.
To whom it may concern, I live right down the street and frequent jack in the box often but for some reason this is the only location that I ever have issues with. It's very disheartening how many horrific experiences I've endured at this location. From my orders being incorrect numerous times to even more outrageous incidents like the staff being rude or...
Read full review of Jack In The BoxMissing items from order
I went through the drive-thru and at Jack In The Box 498 and my order number is 144 for this is her Manteca California and their phone number is 239-9525 and nobody answers I ordered three jumbo Jets number fours and two Jumbo Jacks and three more Jumbo Jacks and then a Sourdough Jack and I did not receive my other Free Jumbo Jacks and I try to call the store the tell them but they don't answer the damn phone am I ride that give me a ride over there has left now and that's quite a bit of a walk for me so if somebody comes please contact me at [protected]
Hours
I did check hours on online and it said open for 24 hours and every time I have go to jack in the box so late at night in Jerome it close and today they said no sorry can't order anything and don't understand why it said open 24 hours and I always can't order anything late at nights if they are close then online hours for jack in the box need to be changed so that way I not go there every time if they are really close.
Bad chicken salad and horrible customer service
I pulled to the drive thru asked what kind of chicken salads they have she then shouted to pull up to the window after I stated I couldn't hear her very well. Then I ask for a cup of ice water which was a dirty color I threw it away after I got home as I didn't want to get sick water looked nasty. The lady (taller one) was rude I get home start to eat the...
Read full review of Jack In The BoxService, quilty, eathic, ect
My wife stops by JB once a week as a rule. she is law inforcement and has been givin a discount for sometime (thanks for supporting these men&wemon that some want too defund). She came home last night with anger from the drive thru getting dinner. she went to the 7040 w. state st boise idaho store as normal... it appered the staff changed and was attemting...
Read full review of Jack In The BoxRacist comments
Ordered food, asked for 3 honey mustard. Waited in the parking lot. She brought me the food with one sauce. Asked for 2 more and charged me 35 cents each. Gave her a dollar and she brought me back 4 with no change. I said I wanted 2 and my change and she got pissed. A different person gave me the change and he said what's your problem you [censored]ing white boy, called me a hick. I go there every morning but will not be going back
Desired outcome: Fire the person who made racist comments
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Jack In The Box Contacts
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Jack In The Box phone numbers+1 (858) 522-4716+1 (858) 522-4716Click up if you have successfully reached Jack In The Box by calling +1 (858) 522-4716 phone number 0 0 users reported that they have successfully reached Jack In The Box by calling +1 (858) 522-4716 phone number Click down if you have unsuccessfully reached Jack In The Box by calling +1 (858) 522-4716 phone number 0 0 users reported that they have UNsuccessfully reached Jack In The Box by calling +1 (858) 522-4716 phone number+1 (858) 571-2121+1 (858) 571-2121Click up if you have successfully reached Jack In The Box by calling +1 (858) 571-2121 phone number 4 4 users reported that they have successfully reached Jack In The Box by calling +1 (858) 571-2121 phone number Click down if you have unsuccessfully reached Jack In The Box by calling +1 (858) 571-2121 phone number 0 0 users reported that they have UNsuccessfully reached Jack In The Box by calling +1 (858) 571-2121 phone number+1 (928) 627-2276+1 (928) 627-2276Click up if you have successfully reached Jack In The Box by calling +1 (928) 627-2276 phone number 0 0 users reported that they have successfully reached Jack In The Box by calling +1 (928) 627-2276 phone number Click down if you have unsuccessfully reached Jack In The Box by calling +1 (928) 627-2276 phone number 0 0 users reported that they have UNsuccessfully reached Jack In The Box by calling +1 (928) 627-2276 phone number+1 (928) 722-5695+1 (928) 722-5695Click up if you have successfully reached Jack In The Box by calling +1 (928) 722-5695 phone number 0 0 users reported that they have successfully reached Jack In The Box by calling +1 (928) 722-5695 phone number Click down if you have unsuccessfully reached Jack In The Box by calling +1 (928) 722-5695 phone number 0 0 users reported that they have UNsuccessfully reached Jack In The Box by calling +1 (928) 722-5695 phone number
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Jack In The Box emailsmedia@jackinthebox.com100%Confidence score: 100%Support
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Jack In The Box address9330 Balboa Ave., San Diego, Washington, 92123-1516, United States
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Jack In The Box social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 20, 2024 - View all Jack In The Box contacts
Most discussed complaints
Unsanitary food service!Recent comments about Jack In The Box company
The cold food and lack of personality from your staff
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