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I ordered two bottles of oil from the website www.jadebloom.com. I received my order on time, but the package contained only one bottle of oil for hair. I returned to the website and asked if they could send me the second bottle. I was furious that they promised, but did nothing. I was sock of their promises, but they didn’t refund as well. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
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This is Leah in customer service for JadeBloom. Can I have your name so I can look up your order? Our company stands by our Double Guarantee and will never deny a customer a refund. If you are unhappy with your order please let us help you. We have no record of ever ignoring a customer phone call or email. Please call us at 844-PURE-OIL. Please email us at support@jadebloom.com. Please follow our open facebook forum to see all the happy customers that have not only received their orders, but in every case that a customer reports a messup on our part, they have also followed up reporting that we corrected the mistake. Let us help you.
Have ordered from Jade Bloom 4 times always received my completed order on time, I'm very happy with their service and their oils.
Carole Milheron. 110 Villa Vaughn rd Orono Maine, 04473 number 9400110200883110207162. Just received my shipment of SOOTHE 319272 and my free bottle of Texas Cederwood 362982.. The pkg. looked fine on the outside but inside the bottle of soothe was practicly empty, even the label was eaten off, you could not read the lable., that was in the bubble bag. The free bottle of Texas Cederwood was fine. Could you replace this please. Thank you
Sometimes things happen with shipping. I cant believe the first thing some people do is list a complaint vs contacting the company to see if they well make it right. I have NEVER had any issue with Jade Bloom they haven made right, I havcent had many issues at all. And most of the issues have to do with the mailing carrier after it has left JB. If you took the time to contact JB you would see their customer service is AMAZING and extremely friendly and would go above and beyond to make you happy... NOT because they have to because they want too! I can tell you that this is one company that deserves an award for their AMAZING customer service and support. Please don't assume a company is bad until they have told you they will not help you. And I know for a FACT Jade Bloom wouldn't deny you assistance.