Jan-Pro Franchising review: Franchisee package 1

I am writing to formally express my concerns and dissatisfaction regarding my experience as a franchisee with Jan-Pro of Central MS since my purchase in 2021.

I invested $3,000 towards a total package price of approximately $5,500, with the expectation of receiving monthly earnings of around $911. Unfortunately, I have not had any accounts that meet this expectation. Recently, I lost an account due to complaints that I believe were miscommunicated. I was not provided with a copy of the complaint, and my conversations with the client contradicted what the office had communicated.

Despite my efforts to rectify the situation—submitting proof and photos of the work I had completed—I was informed that the account was taken away without being replaced. My attempt to discuss this issue during a meeting with you was met with criticism rather than constructive feedback, and I have received no follow-up or resolution to my concerns.

After months of trying to communicate with you through emails, calls, and texts, I was surprised to hear that I need to undergo retraining without any prior notice or clear communication regarding my performance. This lack of professionalism and responsiveness is unacceptable.

I urge you to reconsider the handling of my case and to provide clearer communication and support moving forward. I am committed to upholding the standards of Jan-Pro, but I need better guidance and resolution to continue successfully.