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Jan-Pro Franchising Complaints 22

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12:36 pm EDT
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I am writing to formally express my concerns and dissatisfaction regarding my experience as a franchisee with Jan-Pro of Central MS since my purchase in 2021. I invested $3,000 towards a total package price of approximately $5,500, with the expectation of receiving monthly earnings of around $911. Unfortunately, I have not had any accounts that meet thi...

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1:33 pm EDT

Jan-Pro Franchising Franchise

Jan pro of Atlanta is a scam company, they got me for $23000. They will literally tell you a lot of lies and promises that they can’t keep. Dealing with that franchise company is a nightmare. The sale people lie, the Vice President lies, they are nothing but blood suckers. Please be careful young entrepreneurs! Do not invest your hard earned money with that company. Look at their reviews and will see how many complaints and law suits the have against them. They will blame you, and in your face so they can keep your money. They need to shut this company down. It should be illegal for them to be in business and arrest the owner and the Vice President.

Desired outcome: I just want them to refund me my money

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9:34 am EDT

Jan-Pro Franchising Unreliable franchising office

Good Morning,

I have been a franchisee for Jan Pro since July of 2018. Since then I have gained accounts and lost accounts due to misconceived lies and unaccountable management. I previously had an account with Estes Trucking Company. Unfortunately I suffered a death in my family that meant I needed to take 48 hours off due to funeral arrangement preparation. I was lied on about the amount of time I had to take off. Not to mention my operation manager disrespected me verbally and then had the nerve to tell my higher ups that I missed 72 hrs instead of 2 days. Leading up to the day I asked him for help in locating someone and was not helped at all.

Fast forward another one of my accounts moved their location and went through renovation services. I was never told about this change by the office. When I told them they didnt know as well. The trying part isn't the miscommunication though. It's the idea that I was never properly given a replacement account. When I did bring it up I was told I declined 3 accounts. Which is another lie. I was told about 2 accounts and declined both due to distance. At my meeting with Jason I was informed about a new account matrix that's generated often but never received any email. As you can see this is nothing new and my distrust in the management in Edison has stopped me from reinvesting and making the best out of what I thought was a great franchising opportunity.

Desired outcome: Looking for new accounts and to regain my trust in JanPro

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Is Jan-Pro Franchising Legit?

Jan-Pro Franchising earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt.

Our conclusion: Jan-Pro Franchising stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Jan-Pro Franchising's reputation as a trustworthy leader in their field. Customers can rely on Jan-Pro Franchising's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Jan-Pro Franchising. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Jan-pro.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Jan-pro.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several mixed reviews for Jan-Pro Franchising have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

The Jan-Pro Franchising website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

We looked up Jan-Pro Franchising and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Jan-Pro Franchising protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
  • We conducted a search on social media and found several negative reviews related to Jan-Pro Franchising. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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1:33 pm EDT
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Jan-Pro Franchising Ripped off

Go I am certain that Jan Pro is a wonderful company as my Professor suggested to me to buy into. And I did in 2021 of July in East Hartford, CT. I was full of dreams and really liked the operations Manager, thought the guy was cool. Since being in New Haven, I was informed that a new operations mgr was coming. I waited over 60 days close to 90 and the 89th day I get a call from this guy stating that he tried calling me for days mind you all calls I save and have record of and he did not when I did speak with him, I told him I am not satisfied and wish to have my money back. The main operations mgr in east Hartford told me if I'm not pleased, then sell my company. Not only have I not received the equipment I bought, I have to date no business (6/2022). My advice to any minority, get an attorney before signing anything in CT with JAN PRO. I am out of a business and if I wanted to go to another commercial cleaning business I cannot because of the contract I signed. Is this not clear BULLYING and major RACISM! I even tried contacting the Florida office so that I could get another location and they gave me some pointers

Desired outcome: I want my money back only because the people i have to deal with in CT are never going to treat me with the respect and fairness needed to be a successful business person

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James Whitfield
New haven, US
Jul 09, 2022 7:17 pm EDT
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Let's file a class action lawsuit

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It’s Lugo Bsq
US
Jul 09, 2022 11:54 am EDT

I also having a lot of problems with jan pro is there something we can do i need advice

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James Whitfield
New haven, US
Jul 09, 2022 7:16 pm EDT
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All of us should join together and file a class action lawsuit against these franchisers

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7:27 pm EDT

Jan-Pro Franchising Discrimination against employees!!!

I work at the CVS in Wilkes Barre, PA and I've witnessed discrimination against a Jan-Pro employee. The new manager of the building has hired her son and his best friend to work here and they haven't been dong their jobs correctly since. Us, CVS employees and the security guards has made several complaints but no changes were made, things just got worse. After the last complaint one of the lead Jan-Pro employees finally stood up to the manager and told her about her son's failure to do his job and she fired him. Later on, I personally heard her say "We finally got his black a* out of here."... I did not report this to my employers because I'm afraid much won't happen and I'll end up being fired next.

Desired outcome: There should be some type of investigation and she should be fired as well for making such hurtful remarks.

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10:20 am EDT
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Hired franchise Jan pro owner NAncy Dillard over year ago, I have had many disturbing incidents occur. My daycare centers is open til 12;30 am, so requires cleaning in the middle of the night. I have videos I have saved over the last years of multiple times small children are in my building either cleaning, running around or playing, Im told over and over...

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8:02 am EDT
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Jan-Pro Franchising Cleaning using minors to clean daycare

I have videos from past year of service, kids cleaning my daycare running thru it at 2 am I have had crew after crew replaced, they use all my cleaning products sweepers etc and do not check on who they hire, I have over 40 emails to the franchise owner Nancy Dillard who does nothing about it, I'm fed up and sending these videos of children cleaning to someone who will shown what Jan pro is doing, minors under 18 cleaning is not permitted with your company as I already called about that

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9:46 pm EDT

Jan-Pro Franchising When this transaction occurred I had to pay the same sales and marketing fees that the previous franchise owner had to pay

I got ripped off by jan-pro of Cleveland. Like so many other people I to fell for there Deceit, Fraud and Missrepresentation. I was given accounts that pay less than minimum wage. I was also given accounts that belonged to previus people. When this transaction occurred I had to pay the same Sales and marketing fees that the previous franchise owner had to pay. They take from your paycheck and at the end of the month you owe them as if you are paying for a job. Then when you buy things from them on items from your business on one day they split it up on 2 different billing accounts to steal more money from you by charging you different sales taxes. These blood suckers need to be exposed and taken down by the law because they prey on the poor and uneducated. JanPro are Predatory Lenders

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davidbest34
US
Jan 05, 2021 12:04 pm EST

I totally agree. It started off good I was making money my first 7 or 8 months. then one of my accounts moved to another building where a janitorial service was already in place . that was June of 2020. it too them until the end of August to replace that account. they replaced it with 2 small ones which only paid around $500. a month when the one I lost was paying around $850/month.

Needless to say with all the fee sand royalties i was making somewhere around $ 112. down from $700 and still had to pay off the previous franchisees fees. In June of 2020 JanPro sent me a payment for $ 35.00 needless to say all I could do is laugh. December of 2020 they sent me a payment for $00.00 that was the last straw. They don't replace accounts in a timely manner and they don't care about franchisees but they do expect you to service accounts your not getting paid for. SLAVE LABOR. i refuse to clean anyone's building for peanuts while someone else gets rich.

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6:18 am EDT

Jan-Pro Franchising They ripped me off badly and I never received a dime from them

This business is called Jan-pro, this company steals from their Franchisees, they overcharge them money for the items of cleaning, janpro cleaning systems has a particular lady by the name of office manager who stole 3 computers from office depot and ups.

If I were you I would not purchase a cleaning franchise from these people I would go to another company, at the end of the month you could have paid 4, 000 for example to them for a franchise and bring home 100 dollar paycheck. they even have customer who come in raging about there paychecks I know because I use to use there franchise, and they ripped me off badly and I never received a dime from them.

the regional director is the person who is suppose to direct the company’s cleaning company, and secure a site for you to go and clean, and they are extremely expensive.

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Barbara Wright
US
Apr 06, 2018 8:34 am EDT

The clients pay Jan Pro.
They keep all or most profit

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8:57 am EDT
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Jan-Pro Franchising Fraud

The following is an article that came out on Franchisetimes.com

Taking off the Gloves
Commercial cleaning franchisees sue

By Julie Bennett
As published in: Franchise Times - August 2009

Several pending court cases, which are all seeking class-action status, challenge the business model on which some of the largest commercial cleaning franchisors have operated for decades.

Lawsuits have been filed against Jani-King International of Addison, Texas; Coverall Health-Based Cleaning System of Boca Raton, Florida; and Jan-Pro Franchising International of Alpharetta, Georgia.

That business model, developed by Jani-King’s founders in 1974 and since copied by competitors, is promoted as a low-cost business opportunity. Each franchisor sells off regions of the country to master franchisors who then sell unit franchises to individuals–mostly minorities and immigrants–who pay franchise fees of $2, 000 to $5, 000, plus “finders’ fees” for a specific amount of monthly business. At Coverall, for example, a franchisee would pay a total of $10, 750 for a franchise package that provides $1, 500 of commercial cleaning business each month. The Coverall regional franchisor then provides all the training, obtains and distributes all the cleaning contracts, sells required supplies and insurance coverage and does all the billing and collections–services those with a native language other than English might find useful.

But the lawsuits, filed recently in Massachusetts against all three companies and in Pennsylvania, Minnesota and California against Jani-King, contend that the cleaning companies misrepresent their offerings, because they do not have sufficient customers to guarantee each franchisee the amount of monthly cleaning business they purchase. Instead, the lawsuits allege, they breach their contracts by underbidding the amount of time and staffing required for each job, refusing to allow franchisees to inspect cleaning jobs or bid sheets before accepting or rejecting a job, offering geographically inconvenient jobs and unjustly taking jobs from one franchisee to re-sell them to others.

Perhaps more damaging is a second contention–that these so-called franchisees have so little control over their livelihoods, they should be re-classified as employees of the janitorial franchisors and, therefore, entitled to minimum wages, overtime pay, unemployment benefits and worker’s compensation.

Lawsuits over misrepresentation and breach of contract are nothing new. According to its 2008 FDD (Franchise Disclosure Document), Coverall has settled 26 such cases in the past 10 years, admitting no guilt, but paying former franchisees settlements of $3, 575 to $450, 000. Many of the 52 pieces of litigation listed in Jani-King’s FDD also ended in settlement payments. Commercial cleaning franchise contracts are usually written only in English (Coverall has offered a Spanish translation since 2004) and are so complex that the state of Maryland adds a warning page about potential risk factors to their FDDs, said Dale Cantone, Maryland’s assistant attorney general. The Federal Trade Commission distributes a 19-page booklet of cautions for people considering commercial cleaning franchises.

What is new is the second charge, that commercial cleaning franchisees are merely buying themselves low-paying jobs and should be treated like employees. In 2006 the Massachusetts Supreme Court ruled that a Coverall “franchisee, ” Rhina Alvarenga, was actually an employee and therefore entitled to unemployment benefits after Coverall removed her from a nursing home cleaning account. Attorneys representing Jani-King, Jan-Pro and other Coverall franchisees cited that decision in their complaints. “It’s possible that the business model under which they’ve operated could be ruled illegal, ” said one of the attorneys.

Shannon Liss-Riordan, an attorney with the Boston firm Lichten & Liss-Riordan, who has filed lawsuits against Jani-King, Jan-Pro and Coverall, said, “It’s heartbreaking to meet immigrants who have put their entire life savings into these franchises thinking they will have businesses to support themselves and their families. Instead, they are buying jobs that are terrible, that pay less than minimum wage. When they do get a check, the franchisor has taken out so many deductions, for royalties, supplies, management fees and bogus insurance policies, that they receive very little. I’ve seen pay stubs that say the franchisee owes the company money.”

The other side responds

Representatives of the janitorial franchises disagreed. Jacqueline Vlaming, Coverall’s general counsel, said, “Every franchise owner who runs it like a business can make money. Ninety-nine percent of the people who buy a Coverall franchise are committed to it.” Ron Rosenwasser, of Friedman, Rosenwasser & Goldbaum, of Boca Raton, who represents Jan-Pro, said, “We have thousands of franchisees who work hard and develop their franchise; others fail because they do not work the territory or are distracted by personal problems.” And Don Burleson, executive vice president of Jani-King, said, “We have over 12, 000 franchisees worldwide who have been operating for decades and have many success stories.”

All three top cleaning franchises claim to have thousands of unit franchisees. Jani-King and Jan-Pro, in fact, trade titles as the country’s fastest-growing franchise. But when Franchise Times made random phone calls to “active franchisees” listed in FDDs from all three systems, we found only a handful of people who said they were still happily working the franchise.

Since they operate through regional master franchisors, Coverall, Jani-King and Jan-Pro do not file FDDs that list all their unit franchisees. Their master franchisors are required to file their own FDDs, including franchisee listings, in registration states. New Venture of San Bernardino, a Jan-Pro regional franchisor in California, lists 94 franchisees in its most recent FDD.When Franchise Times called 39 of them at random, only three we reached said they were still active (two said they were making money and a third said she was “doing all right, but I’m not glad I got into this.”) Of the rest, 10 phone numbers had been disconnected or reassigned, seven phones were never answered, 11 people never returned our messages, four people spoke only Spanish and four others said they had left the franchise because they never made any money.

Out of 17 franchisees listed in Jani-King’s Los Angeles/Colton region, we reached only two that were still active. An Ohio woman listed as a current Coverall franchisee said, “I gave them $16, 000 and didn’t get squat. After two years, the most I made was $600 a month.”
Celeste Iles, of Rialto, California, said, “I paid Jan-Pro of San Bernardino $5, 000 for $1, 600 worth of work every month. Before I paid the money, I was told that I’d get accounts in the Rialto area and that I could decline jobs in cities I didn’t ask to be in. Once I started, they offered me one cleaning account in Chino, which is 25 miles away, and others 15 to 20 miles away. When I turned those down, they said the offers fulfilled their contractual obligation. They did give me a few little accounts, but I never got my maximum volume.I cleaned one building diligently for over a year. Suddenly, the person in the Jan-Pro office said my level of cleaning went down and I lost the account. When I went back to the customer, they told me they never had a problem with me. I discovered that Jan-Pro would take accounts away from one franchisee to sell them to another franchisee.”

Gerardo Vazquez, of Bloomington, California, said he, too, had purchased a franchise that was supposed to generate $1, 600 worth of business each month from the San Bernardino Jan-Pro office. “But the office would underbid each contract, and no matter how hard I worked, I never made more than $4 to $5 an hour.” After Vazquez posted his complaints on Internet blogs, he was contacted by so many other Jan-Pro franchisees, they decided to file a class-action lawsuit. He is now one of the 12 lead plaintiffs involved in Liss-Riordan’s Jan-Pro lawsuit, filed last December in federal court in Massachusetts.

Fulton Connor, Jan-Pro’s master franchisor in San Bernardino and San Jose, denied that his office underbid contracts. “Some people, like Mr. Vazquez, took too long and were not following the cleaning schedule. In general, our franchisees are happy. I’ve had owners thank me because they were able to buy homes for the first time in their lives.”

Jan-Pro CEO Richard Kissane called the lawsuits “witch hunts” and said, “We have only one lawsuit in our FDD. If we didn’t have wonderful relationships with our franchisees, we’d have lawsuits out the yin yang.”

Liss-Riordan said, “The reasons we see so few complaints from commercial cleaning franchisees is that immigrants are often nervous about exercising their rights in the U.S. legal system. They don’t know who to contact or they’re embarrassed about losing so much money.”

That may soon change. Thomas Pahl, of Foley & Mansfield in Minneapolis, who specializes in class-action cases, filed his case on January 27, 2009, on behalf of 52 Jani-King franchisees who were referred to his firm. In that case, Jani-King, represented by the Minneapolis firm of Faegre & Benson, won motions to dismiss 11 of the plaintiffs because their claims were too old and to move the action from state to federal court. But a request to dismiss the case altogether was denied.

The companies’ business model might have worked a few years ago, before all three had recruited so many franchisees, the attorneys for the plaintiffs agree. Now they’re so desperate for cleaning contracts “they’re racing each other to the bottom, making bids so low it’s not possible to do this work and make a living, ” said Liss Riordan. “If we’re successful, ” she added, “we’d like to see cleaning work done by employees who receive the benefits of employment.”

Jani-King’s Burleson predicted a different outcome. “I don’t believe there’s any merit in these lawsuits, ” he said. “There’s nothing different now. We’ve been doing the same thing for decades.”

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Hi BEWARE Beware of ********janpro******** specially the one on Emery rd in Cleveland Ohio. I mean it. Terrel the man in charge will surprise you big time. You will spend your $ and record a LOSS at the end of EACH month. I tutor in Math therefore I had someone help me run the business. No one was happy. We need to PICKET and take further action to get our...

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Jan-Pro Franchising scam

cleaning the mens restroom men are comming using at the same time put signs up told the warehouse housekeeping department told jan-pro nothing being done about it . I am a female locked in a contract need help.

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I worked for Jan-Pro for 6 months in 2009 inspecting jobs and making sure the clients we had were getting cleaned. I would do somewhere between 10 to 15 inspections a day. The whole time i had worked there a fellow by the name of Dana Humphrey was stabbing me in the back to management. He is a snake and two faced. He talks about his cleaning contracter...

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I paid $9, 000 and signed a $5, 000 note in August 08 for a contract "guaranteeing" me $60, 000 in gross annual billing. The master franchisee rushed me into two major account, both severely underbid, prior to me being trained. Both accounts were taken away from me within 30 days ans subsequently passed around to several other "new" franchisees. My total...

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Jan-Pro Franchising Fraud

I worked at Jan-Pro of Tampa Bay and lived the horrible things that were done to poor innocent franchise owners. They would convince people to buy a franchise and illustrate a perfect picture of what they would be earning as independent business owners. It is sad how many give up their life savings to this company in hope of getting the American Dream in return. While I worked there I had to help one particular individual with a room to live in. I actually had her living in my house because after she invested $18, 000 in a franchise that would give her $6, 000 net/monthly she ended up getting less then $1000 from her investment. I just hope that if this company is going to sell franchise to stop their little games and stop stealing peoples money. They are quick to take your money and get you signed but after you buy with them and need help they forget that these people are actual business owners and treat them as if they were employees working for jan-pro. STOP STEALING ALREADY!

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Kings4
Avoca, US
Sep 27, 2010 11:55 am EDT

yes I agree
I hope you win.

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1st Amendment
Bloomington, US
Jul 05, 2010 4:14 pm EDT

If you have been ripped-off by jan-pro you can also file a complaint with the Federal Trade Commision. There website is www.FTC.Gov

You should also file a complaint with the Atorney General. The more people complain the faster we can JUSTICE.

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help take contrac fron janpro
West Jordan, US
May 21, 2010 9:55 am EDT
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please help i clean a place from jan pro and i want to take te contract fron jan pro the owner agree but i need to know how i dont need more bs from jan pro like law suit.

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Kings4
Avoca, US
Mar 16, 2010 11:53 am EDT

I hope you win
thy jan pro has ad's in Pa to get customers
you can"t clean in the Day time like thy say
someware between 4 &5 pm

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1st Amendment
Bloomington, US
Mar 03, 2010 8:49 pm EST

Jan-pro Exposed on Television. Recently jan-pro was exposed on Tv and on how they are ripping off people. Here is the link.

http://msnlatino.telemundo.com/shows/Al_Rojo_Vivo/video_player?uuid=7d4cfdb4-97e0-4799-9b76-6a38d058e95f

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1st Amendment
Bloomington, US
Feb 28, 2010 8:40 pm EST

What hapened to her is really sad. We have a National Class Action Lawsuit against jan-pro at the moment. We hope that we can all get justice. Feel free to call me or e-mail me if you have any questions. You can also visit my attorneys website.
www.LLRLAW.com

My name is Jerry you can call me or e-mail me at
[protected]
Grvz5247@cs.com

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Jan-pro is a BIG SCAM. They will be very nice to you up to the point that you give them your money, then it all changes from there. This is not a business you are basically working for Jan-Pro like an ill treated employee. The contracts are underbid and the operation managers lie to franchisees all the time. If Jan-Pro cannot find a contract for a new...

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Please read the following link. I't an article on the lawsuit we have against jan-pro. Copy and paste. http://franchisetimes.com/content/story.php?article=01374

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I got ripped off by jan-pro. Like so many other people I to fell for there Deceit, Fraud and Missrepresentation. I was given accounts that pay less than minimum wage. I was also given accounts that belonged to previus people. They take out 18.7% from your paycheck. Now If you finance part of your plan they will take 26%. Many people have also told me that...

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Jan-Pro Franchising Misleading and Fraudulent activity

There are a lot of complaints about Jan-Pro. If you've read any other complaints it indicates that they give you contracts to clean buildings, that are not even worth the pay; you're basically working for minimum wage and working triple to double the hours that you would if you just got a normal job. It's all true. And trust me, you won't feel like a business owner, they'll make you feel like you're a worthless worker.

They will offer you cleaning contracts but they will be so ridiculas, that you have to turn them down. If you're lucky enough to get a cleaning contract that's worth your time, it'll only a couple of years, because Jan-Pro collect royalties, not profits, it is in their economic interest to sell more franchises for a large fee and give your contract away. Nearing your aniverseray Jan-Pro will go out of their way to cause you to lose your contract. If that doesn't work than they'll entice the owner of the building by lowering their price and giving it to a new frachisee. Once your not cleaning any buldings for them anymore, then they will avoid all contacts with you. The receptionist will pick up your phone calls but will indicate that the person you are requesting is away and a international conferance and won't diclose to you when they'll be back. If you call back, in a couple a weeks...same story.

Now, if you know about the small business frachise act (SBFA) and you browse through the contract you signed with Jan-Pro, it's misleading and fraudulent, violating several things indicated in the SBFA

Jan-Pro isn't worth your money or time. You're better off investing your money somewhere else, especially if you're looking to invest long term.

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Klmmi
US
Dec 19, 2019 4:28 pm EST
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Stay away from Jan-Pro Franchising International, Inc./Lynx Franchising. As a master franchiser, I lost more than a million dollars. I entered into a 15 year agreement with them in June of 2008 and when my office building burned to the ground in December of 2010 and I lost everything, they offered no help or relief. Instead they fought to get more money from me, causing me to have to leave the franchise and forfeit the huge financial investment I had made. Nine years later, my partner and I are still suffering from our association with Carole Mclennan Goodcuff, Rich Kissane and Jacques Lapointe. They were not truthful about having no failures. The very expensive insurance we were required to obtain from their "Jan-Pro Award Winning Vendor" proved to be useless. Because their bookkeeping practices are shady, our insurance claim didn't cover the majority of what we lost in the devastating fire. Their franchise model preys upon minorities. They make promises of multiple revenue streams that don't exist. Unit franchisees end up making less than minimum wage after paying all of the required royalties and fees. Because of the ridiculous requirements placed on the unit franchisees per the Jan-Pro cleaning schedules, very few people are able to measure up. This allows for the churning of accounts where clients are passed from one franchisee to another to another.

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FRANCHISEOWNER1
COLORADO SPRINGS, US
Jun 13, 2010 4:51 pm EDT

I AM A FRANCHISE OWNER HERE IN COLORADO SPRINGS CO. I AHVE 1 EMPLOYEE AND WE HAVE TO CLEAN 7 DIFFERENT PLACES IN 1 WEEK MOST OF THEM ARE TWICE PER WEEK AND JAN PRO ALWAYS KEEPS 20% OF ALL MY CONTRACTS AND WHAT EVER I HAVE LEFT I HAVE TO PAY MY EMPLOYEE . I HAVE RECEIVED COMPLAINTS OF MY EMPLOYEE THAT WHAT I AM PAYING HER IS TOO LITTLE BUT I CANT AFFORD TO PAY HER MORE I JUST DONT WANT HER TO QUIT I AM AN ELDERLY PERSON AND SHE IS THE ONLY 1 THAT HELPS ME CLEAN ALL THE BUILDINGS FOR EXAMPLE OUT OF ALL THE 7 BUILDINGS I ONLY GET PAID $1123 PERO MONTH AND OUT OF THAT JAN PRO STILL TAKES 20 % AND I HAVE TO BUY MY OWN SUPPLIES AND PAY MY EMPLOYEE I PAY HER $600 PER MONTH I KNOW THAT IS NOT EVEN THE MINIMUM BUT I WOULD LIKE JAN PRO TO PAY ME MORE SO THAT I CAN PAY MY EMPLOYEE BEFORE SHE QUITS

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Dissapointed Franchisee
authum, US
Jan 15, 2010 4:21 pm EST

This person is just right.
They did the exact same thing to me in San Diego Area.
Right after my second anniversary date, they took my place from one day to another, saying just excusses of bad cleaning, but they were able to SELL ME another place.
They already had a new franchisee to buy the place.
I had to pay them over $11.000 thousand dollars for that place, and after two years of payinG 18.7% commision each month, wich equals two months of service per year, they just get another $11.000 thousand dollars from a new client and they will do the same thing after two years.
pLUS WHEN THEY SEND YOUR TAX FORM, THEY DON'T DEDUCT THAT 18.7% FROM THE FORM.
And it is true they tell you, that you are the business owner, but they treat you like you are a maid.
You will be lucky if you get along with Paul Mascarenas, the operations manager, who can sell you vaccums and equipment under the table for some cash! He is stilling his boss!

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1:53 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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I joined this company back in 2005. In 2006 I believe they called me only once and offered something that i couldn't possibly take. Now after few years without a single call offering me anything, they forgot who i was. I am an absolute victim of their negligence. In the beginning they will tell you very nice stories, How easy this would be and good...

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Overview of Jan-Pro Franchising complaint handling

Jan-Pro Franchising reviews first appeared on Complaints Board on Oct 28, 2008. The latest review Franchisee package was posted on Sep 23, 2024. The latest complaint Fraud was resolved on Jul 05, 2011. Jan-Pro Franchising has an average consumer rating of 3 stars from 22 reviews. Jan-Pro Franchising has resolved 12 complaints.
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  1. Jan-Pro Franchising Contacts

  2. Jan-Pro Franchising phone numbers
    +1 (866) 355-1064
    +1 (866) 355-1064
    Click up if you have successfully reached Jan-Pro Franchising by calling +1 (866) 355-1064 phone number 0 0 users reported that they have successfully reached Jan-Pro Franchising by calling +1 (866) 355-1064 phone number Click down if you have unsuccessfully reached Jan-Pro Franchising by calling +1 (866) 355-1064 phone number 0 0 users reported that they have UNsuccessfully reached Jan-Pro Franchising by calling +1 (866) 355-1064 phone number
  3. Jan-Pro Franchising emails
  4. Jan-Pro Franchising address
    2520 Northwinds Parkway, Suite 375, Alpharetta, Georgia, 30009, United States
  5. Jan-Pro Franchising social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 29, 2024
Jan-Pro Franchising Category
Jan-Pro Franchising is ranked 14 among 123 companies in the Cleaning Services / Laundry category

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