Japan Tobacco International [JTI]’s earns a 2.5-star rating from 108 reviews, showing that the majority of tobacco consumers are somewhat satisfied with products.
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Sterling dual
I purchased 200 Sterling dual cigarettes in Lanzarote, after opening them I realised there is no click balls in any of the pack, I tried to return to the shop and I couldn't as I had opened them. I am very unhappy as ‘Sterling dual' has only ever been with the click ball so how can these carry on being sold without them, being normal cigarettes! I would never have purchased knowing there was no click ball and I think it's terrible you can still sell this brand with that name!
Desired outcome: The correct cigarettes
The complaint has been investigated and resolved to the customer's satisfaction.
Mayfair original
I bought a pack of Mayfair originals from Joyce's ballybane Galway today and there is only a small amount of tobacco in each cigarette I still have the pack and have pictures or these I can't smoke these as the bit of tobacco in them keeps falling out. I would like if ye could replace these as I will kept this pack till I get a reply from ye.
Kind regards
Paul M.
Desired outcome: Replace the pack
The complaint has been investigated and resolved to the customer's satisfaction.
Papers
Hi, I am a smoker of amberleaf tabbacco for many years, but of late the papers that have been with the 50g have not been sticking, this has been happening for the past few weeks, what is the point of putting papers in that are not fit for purpose, I can even send you some back, as I don't use them anymore unless I'm desperate. so not very happy, not only can I have a good smoke, but I'm wasting half of my tabbacco, so I'm thinking of changing my tabbacco.
[protected]@gmail.com.
Not very happy customer
The complaint has been investigated and resolved to the customer's satisfaction.
Amberleaf
The amberleaf I bought had more wood in it than tobacco totally unsmokeable not usually like that as have been smoking it for years n don't get me started on the cigarette papers inside which were all stuck together n unusable not a happy costumer
Desired outcome: Replacement
Amber leaf tobacco
I bought a pack of 50g Amber leaf tobacco never had any problems before but half way through the pack I found a piece of glass and I was horrified this could have been very dangerous. I would be grateful if someone could look into this for me as I would not like it to happen anyone else.
Benson and hedges gold
Cigarette ripped and considering they are so expensive and cigarettes if fine quality, I'm shocked
Mobile [protected]
Email : [protected]@gmail.com
Desired outcome: Complementary sleeve of Benson and Hedges cigarettes
Amber leaf 30g Original 3 in 1
I have found for the second time a small peace of clear rubber 5mm x 2mm x 2mm which has now spoilt the remains. It took me a while to realise that when I was inhaling it tasted awful and began to taste chemically. I only found two bits but I suspect I have smoked other bits .
Desired outcome: Replacement
My tabacco
My tabacco was mostly dust was 50 grams that I couldn't smoke
Desired outcome: Replacement please
Sterling tobacco
I brought I packet of 59g tobacco from my local Tesco this morning, whilst on the motorway I was making a roll up and noticed a block grain piece and showed my friend, she then crushed it with her key and it was mushy. We threw it out the window and googled rat poo and the same thing came up. I am very shocked as I am always buying tobacco and would never expect this especially from a local Tesco. I can't even go back to the shop as I am off on holiday. This is very disappointing as you would only expect this from illegal tobacco or cheap fake tobacco. Please get back to me
The complaint has been investigated and resolved to the customer's satisfaction.
i bought a 50g pouch of sterlin and the amount of dust was ridiculouse my email is cjon0152@gail.com
Hi I’ve purchased a packet of tobacco and most of is was like dust my email is angelo_scaccia@hotmail.com
The papers included in amber leaf packets
I've been a loyal amber leaf smoker for 11 years now and I feel like the quality of the papers included in the packet has went down. My rollies often fall apart, and yes I do roll them correctly. Has a cheaper glue been used perhaps? The tobacco is fine as is the papers it's just the glue used. I find people who smoke golden Virginia don't have this problem as their tobacco comes with rizzla skins which are hard to beat.
Desired outcome: Possibly an email explaining about the papers and the glue used.
The complaint has been investigated and resolved to the customer's satisfaction.
Sterling tobacco
Hi guys, 6 times I have had twigs and half leaves in my tobacco, you do a good product, but the standards are slacking, i would post a pic, but no facility here, thanks for your time, feel free to respond
Amber leaf 50g rolling tobacco
I bought a pouch of 50g Amber leaf tobacco and a few days ago and at first I just thought it was me that thought it tasted strange and left a horrid taste in my mouth, much like a chemical taste. Also as I smoked the roll up it left my lips to feel like they were burning. I didn't say anything and my partner and I share the tobacco and he said the day after does your [censored] taste odd and I said yes it does and asked him what did he think it tasted of and he said chemical and he was feeling sick each time he smoked some and I said I was too. We bought it from our local shop and they took it off the shelf behind the counter, like they normally do. It has left us feeling like we have no saliva in our mouths, feeling sick, lips burning and horrid chemical taste. We have gone to buy another pouch of 50g Amber leaf today from Morrisons and this one is not doing the same to us as the other one
The complaint has been investigated and resolved to the customer's satisfaction.
Amber leaf tobacco
I purchased a 30g pouch of Amber leaf original tobacco, it was sealed in a plastic wrap etc.
When I opened the pouch the tobacco was much more dry than usual and tasted stale.
Never had a problem until now, but begrudge paying £17 for something I had to throw in the bin.
I have taken a photo of the barcode if this helps.
Many thanks and looking forward to hearing from you.
Corinne
Email address: [protected]@gmail.com
The complaint has been investigated and resolved to the customer's satisfaction.
Hamlet 5 Miniature Cigars UK
I have purchased a pack of 5 Miniature Hamlet Cigars stamped B I H07 A02. Bar Code [protected]. In the United Kingdom.
I have found one cigar in this pack to be of sub standard quality which I have set aside unsmoked for future reference.
'If' the product is a genuine JR Freeman & Son/Japan Tobacco Product then I am appalled by this sub standard issue, the outer tobacco leaf wrap is showing a clearly visible paper tear and cheapens the whole product for me, I ask myself would Mitsuomi Koizumi find this acceptable as a product he would enjoy himself? I would think not.
I am also a consumer of your Pro logic vape products and find them excellent even and have enjoyed them products without fault.
I extend my deepest apologies if this product turns out to be a counterfeit product.
Mr P. Dean
Manchester UK
email [protected]@outlook.com
Desired outcome: Quality Control
The complaint has been investigated and resolved to the customer's satisfaction.
Stirling rolling tobacco
I have had a leaf in my pouch of tobacco its quite big its not shredded how can I smoke that in a roll up ?
Desired outcome: Couldn't smoke some of my rolling tobacco so would like a new pouch
Amber leaf 30g
On 20th October 2020, I decided to make a roll up from the 30g amber leaf tobacco i bought from Asda yesterday 19th October 2020. Only to come across this i have no idea what it is, its like chocolate brownie sort of texture. i want a full refund and compensation this is disgusting, the amber leaf tobacco have been going down lately is but this is on another level vile.
sterling dual cigarettes
I purchased this pack of cigarettes today, I smoked two cigarettes from the pack the third cigarette as you can see from the picture which has been lit, I noticed it wasn't right, I then searched the whole pack to find two more cigarettes with the same default (a cut in the side of the cigarettes) the pack was fully sealed when I purchased it therefore the defect has occurred before being sealed! I am extremely angry as all my family members smoke these cigarettes and spend a considerable amount each week on them, unfortunately if this doesn't get resolved I will be changing brand of cigarettes I smoke and will be advising my family members to do the same
Please get back to me at your earliest convenience regarding this
Yours faithfully
Faye chapelhow
My email is [protected]@hotmail.co.uk
holborn yellow 50g
I have been smoking Holborn Yellow for a few years now, I purchased a pack this morning from my local McColls and this is the first time I have opened a pack to find no rolling papers.There is no batch number on the pack to identify it. I am only forwarding this as a complaint in case there is a problem in manufacturing process or packing.I you need any more info please contact me( [protected]@inwebx.com )
Regards
Derek Morris
mayfair sky blue
Not very appealing when you open a fresh pack of cigarettes only to look at the first tab you pick out to have bits of mould at the tip of it, within the tobacco. Cut a different tab open to see if it was just the one, only to find mould all through out this cigarette aswell. Not very pleased in the absolute slightest. On the upside however this has helped me smoke less as im physically repulsed at smoking thinking this could be in any cigarette
amber leaf 50 gram
Hi
I have just put my hand into my tobacco (amber leaf) to roll a cigarette and am pretty disgusted with the burned false (well I hope it is false) nail that i have just found. I will add photos to what I have found. I have been smoking amber leaf now for 10 years and never come across anything so repulsive like this before now. I would have thought that your manufacturing procedures should have picked this up.
Thank you mark riley
Japan Tobacco International [JTI] Reviews 0
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number 0 0 users reported that they have UNsuccessfully reached Japan Tobacco International [JTI] by calling +55 512 107 7000 phone number100%Confidence scoreBrazil
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Japan Tobacco International [JTI] emailsconsumer@jti.com100%Confidence score: 100%Supportjt.media.relations@jt.com90%Confidence score: 90%communication
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Japan Tobacco International [JTI] addressRue Kazem-Radjavi 8, Genève, 1202, Switzerland
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Japan Tobacco International [JTI] social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 08, 2024
Most discussed Japan Tobacco International [JTI] complaints
Your product is Al-Baranji in Sudan. The company does not give me goodsRecent comments about Japan Tobacco International [JTI] company
Your product is Al-Baranji in Sudan. The company does not give me goodsOur Commitment
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