JC Penney
Reviews and Complaints

I have been a JC PENNEY customer for several years. We bought my wedding rings there. We purchased lifetime warranty. I have had my rings cleaned there several times thru the years. Tonight I visited the store to purchase bras and wanted to have my rings cleaned. The lady working looked at me, then at my rings and said did you buy them here? I said yes. She said are they silver and I said yes. She said I cannot clean silver, but could if they were white gold. I said they are and I have had them cleaned here several times. I could tell she did not want to fool with me or my rings. I felt as if she were looking down on me and that she thought I was lying to her. Needless to say I left the store without purchasing anything and I will not be back. I just thought you may want to know why you are losing a long time customer at the Cookeville location. In case your interested I do have my receipt from when we purchased my rings.

Sherry Lane-Hamilton [protected]
[protected]@gmail.com

I have been trying to purchase Item #7313435 for several months. This is a valance for curtains. I purchased the curtains in the store but the valance was not in stock. I was told it could be ordered. Several months later I have very nice curtains but still have no valance. At this time it appears my Visa has been debited several times for an order that has never been received. Multiple attempts to obtain the merchandise or track the orders have been unsuccessful. I would think if a retailer wants to sell merchandise the product should be conveniently available. Phone conversations with customer service and in the store have yielded only apologies and excuses. From an outsiders perspective, it appears that stores stock less inventory and on line or in store ordering is hit or miss. Orders are slow arriving or fail to arrive. Over the years I have bought most of my kids clothes, dress suits for myself, linens and many other items from Penneys. Due to the difficulties with this order [protected]) and other recent purchases, I will no longer be a Penneys customer.

Hello.

It has been brought to my attention that you financially support the Trump Administrations.

I have financially supported JC Penny for decades. You supplied wardrobe for my actors and school clothes for my children over many many years.

That said, I cannot have my money going to human rights violations or racist rhetoric. As long as you support this "president" I cannot support your business.

Please, make a change in your political donations to the king of bankruptcy before he makes you join him in it.

Thanks for all the great stuff. Now, stop funding evil with my money or you won't be getting my money, anymore.

Good Evening, I just had the most horrible experience with one of your hairstylist. I had informed them my son had not gotten a haircut without having a tv in front of him. I was advised if I had a tablet which I did. I was then taken to the back to start the haircut. My son was crying because it was new to him and he is autistic and I don't think I should be giving my sons disability to the world. Hi my name is Joanna and my kid is autistic how could you service ya today? Seems straight absurd to be introducing myself like that every where I go and take my kid. So I sit him down and I'm soothing him the way I know how, he seems to calm down and Blancas response to calm down my son is your going to make everyone cry because your crying. The whole time my son is crying her facial expressions were outrageous. I am wanting for Blanca to be trained with kids that have disabilities and kids in general. In my experience I don't think she should be cutting kids hair at all. She as well cut my 5 year old hair and said she didn't use a zero to cut hair so she would just use what she does. Even trying again with her so I don't view my experience with my 1st boy bad she didn't make it any better with my second kid.

Very very dissatisfied customer and I would like an apology because nobody should feel this way.

Thank You,

Purchased two Ambrielle bras from Penny during buying one get one half price.After attempting to wear I could not keep straps up no matter how much adjustments I did.
Having giving the second bra to granddaughter I ask her if she liked her bra and was told I like it but can't get the straps to stay up. These bras are defective possiblly straps not put on correctly. These are not cheap bras even with it being on sale but it was a complete waste of money as they cannot be used. The number on bras RN#93677

What is going on with the jean material?
At first I thought my son was wearing the wrong size, every pair was tearing beside the inside rear pockets. But then my oldest son's jeans and my youngest all started tearing. Origional material ones and the flex jeans. Your jeans were their favorites from the 30, 27 & the 15 year old love the fit and now they only last a few wearings.

Today (8/4/2019), I went to JcPenny in Eden Prairie, MN. My mother and I were looking in the clearance section and we both found something we liked and decided to buy them. The shirt I found did not have a tag so I asked one of the cashiers if they could ring it up. The shirt had been in the clearance rack and there wasn't another shirt like it. The cashier asked me to go to the juniors section and look to see if there was another one. In the meanwhile there were 3 to 4 other cashier waiting around on their phones and talking in their native language (Somalian). They could've helped me look for it instead of standing around. I told the cashier I couldn't find another shirt like it so she told me to check the clearance rack. I couldn't find it there either. IT WAS ABSOLUTELY RIDICULOUS. I was annoyed that there were employees walking around doing nothing to help me look for the right shirt. Definitely unhappy with this JCPenny's customer service. Will not be going there anytime soon!

I purchased a Samsung appliance package [refrigerator, dishwasher, stove & microwave] I also purchased a Samsung top load washer and dryer on 01/02/2019. the associate who assisted me was very nice however it was not her normal department. I was there over 3 hours trying to complete the transaction. I opened a JC Penney credit card to take advance of the 5 year no interest option.
Delivery date arrived after several weeks and I immediately discovered I would need to exchange out the washer for a front loader. The top loader was too deep for my lack of height. I immediately called and spent several hours returning the top loader and purchasing the front loader.
I went into the Willowbrook store a few weeks to discuss my problems with the salesclerk and discovered JCPenney no longer sold appliances. To say I was shocked and very upset would be putting it mildly.
It took over a month to exchange out the clothes washer.
I have not been able to schedule a service tech from Samsung to come and check the dishwasher that has an smell every time I run it and and not able to change out the water filer in the fridge. I have called Samsung several times and every time a person [who doesn't speak English well] answers the phone they have to transfer me and then after several minutes the call disconnets. So I am not at the end of my patients and will be filing a claim in court for fraud and anything else I can think of and since I work for attorneys I'm sure I can get get some assistance on other claims.

I have worked for JCPenney at 3 locations. Two in NY and this one in St. Petersburg Fl at Tyrone Mall. I resigned on Sunday, July 29, 2919 because of poor management. The receptionist "Jackie" has run off several good stylists. She does not distribute walk-ins fairly, nor to those whom she does not care for (me being one of her least favorite since day 1.) She is RUDE, ABRUPT, and SARCASTIC.

She again failed to give me any clients on Saturday and never schedules any call ins with me. I got one appointment who booked themselves on line and I was finished with her I then took 50 fliers and solicited 2 more clients to come in that day for hair cuts. In the mean time, she gave several walk ins to the lazy stylists who do not feel they need to contribute. Near the end of my shift I told the manager, Dyane I needed to talk to her. She did not take the time to find out what I wanted. Sunday morning I looked to see the schedule to find that that "Jackie" again put the new client in with the other stylist. This stylist also had another appointment for the same time. I had none - that was the final straw. My routine was to go in, check the color stock, restock the shelves, do laundry, check the shampoo bar and marry the bottles, then if not busy go out and solicit clients. I have brought in a number of clients on my own this way. Several of the laziest employees do nothing but sit and play on their cell phones waiting for a walk in. Apparently, my service was not appreciated. I did not sign up to work for $8.64 an hour without an occasional walk in assigned. The manager also services several clients of and her own and schedules them under the lazy peoples names making it appear they have more clients than they do. It's a shame. I love being a stylist and I love JCPenney but this is no way to run a business.

I picked up an order this afternoon (7/28/2019) for my daughter. I wasn't sure if my daughter used her phone number or mine. Unsure which number to give. While I pulled my phone out she walked away to hunt something for another customer. She gets the order and I tell her I need another pair just like them where would I find them. She pointed to another area and said over there if we have any. She had just helped another customer. I got the shorts and returned to pay and asked if there were any coupons I could use? She said I don't know you'll have to look it up online. I told her not to knock herself out. Sorry customer service! I regret I didn't get her name but One of 3 black ladies working at the checkout close to the shoes. The other 2 ladies were nice.

A couple of hundred thousand Americans live in Europe but still have residences and family in the States...We used to go online, make a purchase in USDs and have merchandise shipped to the US address...you have blocked us...WHY? We now shop Macy's, Dillard's, Kohl's because you have a narrow minded sense of how to handle fraud issues...many of us have shopped online with you for years and in the recent year, you have changed access for us...I for one would like you to reconsider your decision that prevents us from ordering on line and shipping to the US...Thank you.

At the begining of june we brought my engagement ring into jcpenny to have a stone replaced and to have it cleaned and polished before our wedding in August. 4 weeks later we get the ring back and when they cleaned my ring the took off all the rose gold plating and they cracked my band in 2 spots, with one of those spots being all the broken that i could pull it apart. So we threw a fit and they sent it back rushed to fix it, 2 weeks later we get a call and its back my soon to be husband went and picked it up and they sort of fixed the band they fused the bad crack but you can see where the cracks were and they didnt do the rose gold plating correctly it was spotty and what they did do you can rub right off i have cried now a few times because it is now to late to send it back to have it replated, so i have a ring that looks absolutely horrible now i will never buy any jewelry from jcpenny again

I bought a neon green one piece swimsuit only a week or two ago. I was on vacation and I washed the suit and wore it one time. It faded and the bright color I loved about it is now a normal light green. I paid over $40 for this suit because it was on sale. I am deeply upset about this. I have another suit of your companies that I bought years ago that is the same color and it is still bright. For the amount I paid for the suit it should last more than one wear.

Placed on order for 2 items, both gifts. Both were supposed to arrive at the store by 7/12 at the very latest. One did arrive that day; one did not. I had to do some rush shopping to replace the one that didn't arrive, since it was needed as a gift the next day. Almost a week later now and I still haven't heard anything about the 2nd item. Fearing that I'd be charged for something I didn't receive, I called their CS line to cancel the unreceived item. I was told they couldn't cancel it on the phone and I'll have to go in to the store. This is horrible customer service. Deplorable. Makes me not want to shop at Penney's at all anymore; even in the store!

I placed an order on June 28, 2019. I paid with a $300 gift card and PayPal. A couple days after I was expecting my order and still hadn't received any of the items I checked the order status. The order had been cancelled by JCPenny. I called to inquire as to why this happened and they had no answer. I asked about them refunding the purchaser of the card and they said yes. Now they won't and the purchaser is out $300. I will never do business with this company again. When I called the number they gave me after numerous emails I got the most ignorant customer service person I've spoken to in my lifetime. It only made me angrier.