JetBlue Airways
Reviews and Complaints

My name: Roberta Kent

E-mail: [protected]@optonline.net

My husband & I recently booked on line flight to Florida from NY for my husband's brother's funeral. Being of the Jewish faith we needed to do this quickly, as arrangements for the funeral service was based upon our arrival.

Complaint is there is no where on you website that states bereavement MUST be made over the phone and NOT on line.

Secondly, most people is same situation normally would not the luxury to wait for over 1/2 hour to book the flight, as these types of flights normally need to be made quickly. In our situation, our family was waiting for our flight information at the funeral parlor to plan the service. We needed to move quickly.

Website should direct customers to call for bereavement flight bookings.

I tried to book a flight using points and my travel bank credit and then planned to pay the balance with my Jetblue credit card. I was told "due to system limitations" I was only allowed to use TWO forms of payment, i.e. I'd either need to apply the travel bank credit (to expire Aug. 2023) OR the points but not all three so essentially, even though I'm entitled to my points and the travel bank credit I'm not allowed to use both. I did not see anything about this under their terms and conditions and when I asked to speak to manager I was told there was no one for me to speak to.

I must add, I attempted to book the flight and 20 minutes into my 1st call, the call was dropped and I had to call back. 53 minutes later I'm told the above. I spent over an hour of my time with the customer service rep. repeating "we can only take two forms of payment and there's no manager to talk to", then she hung up on me. So after over an hour of my time, the flight is still not booked.

I need to change one leg of a flight I booked on JetBlue. Their app doesn’t do changes properly, their website tried to charge me taxes on the entire ticket price even though I already paid taxes on the purchase and just needed to pay a change fee. The customer service rep said she could help. She gave me a price of $49 ($100 change fee minus the difference in ticket price) and then incorrectly typed my credit card information into the system THREE times. The system then blocked us out and we need to wait 24 hours to attempt the change. Now the price supposedly increased and they want $169 from me. I should not be penalized for a mistake they made. Spoke to a supervisor who just put me on a never-ending hold. I’m disgusted with their service.

On my flight from New York to Vancouver, Canada. My TV was not working. The flight attendant said that sometimes some TV's do not work but she could come back and get me something complimentary. I was ok with that but then the customer sitting in front of me, complained about the same issue and she moved him to another seat with a working TV. Usually, I would not complain but I thought that was very inconsiderate. Not only was the T.V. not working I could not even shut it off.. so I had glaring light staring at me and it was very uncomfortable.

I had a great Flight to Vancouver to New York and I was raving to all my friends about how great it was. I was just a little upset with my experience coming back. I wanted to make your airline aware of my experienc.e

Hi, on Tuesday June 6, I had a flight scheduled to leave PBI at 6;36 to arrive at LGA at 9;30. We were diverted to JFK.and told they would release the luggage at JFK. They also said we could get a transportation voucher, since originally i had someone waiting to pick me up at LGA at 9;30.

I waited in line to speak to one of your representatives for over 30 minutes.Just to hear the representative contradict the initial representatives statement saying " sorry we can't give out vouchers.Then a half hour later was told " the luggage would not be coming off the flight in JFK but the flight will be refueling and luggage will be released at LGA.

At midnight that point I was not going to take a flight from JFK to LGA. I was told my luggage would be at LGA and would be delivered to me.

At this point I am still waiting to hear from jetblue about my luggage .It was originally flight 1262. my confirmation number was SUURZC. my bag tag number is [protected](PBI 89C5).

I had been holding on the phone for someone from baggage to find out where my luggage is. two times after waiting about an hour the phone gets disconnected.

On top of that I ended up taking an uber home that cost me $78. I can provide a receipt if needed.

Can you please please help me here with finding out about my luggage and compensate me for the uber.please call me at [protected] Ariel Klein

Jose Montes booked and paid for a trip from San Juan, PR, to Hong Kong with his colleagues and wife for April 10- April 17, 2023, through Orbitz (Itinerary No. [protected]). The flights from SJ to HK were JetBlue 2404, EVAAirlines 31, and EVA 891. The returning flights (from HK to SJ) were EVA 868, EVA 32, and JetBlue 1603. The departing flight (JB2404) was delayed. They lost our first connection flight (EVA 31). JetBlue initially tried to accommodate us on another flight, but they said they first needed confirmation from EVAAirlines (“EVA”). According to JetBlue, EVA didn't respond.

At one point, after many hours of being on hold and unanswered calls, an agent from Orbitz said EVA had him on hold and hung up all Orbitz agents’ calls. Aura Montes called from PR and tried for many hours to reach out to JetBlue, EVA and Orbitz to resolve the issue and eventually get the group on any flight to HK. In response, an Orbitz representative told her that EVA told him that allegedly two passengers did not have their names correct in the reservations. That is not true (see attachments). The group had to spend two nights in NY, paying for meals, hotel, and transportation. We had to return to PR. Aura Montes called Orbitz again, and they told her not to call again since they were dealing with the situation with EVA and that a resolution regarding the refund and reimbursement of costs would be notified via email in 4 days. The email never came. All expenses that amount to at least $9,204.70. We expect a response within the next ten business days.

[protected]@gmail.com

aura.[protected]@me.com

5/17 Jamaica to Orlando was changed 4x causing us to miss the Orlando to Boston flight. Called Jet Blue and Rep placed me on hold until I finally hung up an hour later due to no response. We found reps boarding flight from Jamaica to Ft Lauderdale and were able to board the flight and scheduled Ft Lauderdale to Boston. Arrived in Ft Lauderdale to find hundreds of people in customs line. I expressed that we had a flight leaving shortly to Boston and was told no flights were departing due to a security risk. We finally went to check our bags and were told to wait until they verified that they were still boarding. They radio called several times with no answer so told us it was too late. We waited in another line to rebook yet again and about 25 minutes later, the alert came through that the flight had just closed doors. We would have made it (extremely frustrating) now we had to wait until the next day to fly to NJ to Boston. These delays and miscommunication caused many issues as I am on a tight schedule with my life events. How is it possible to have so many delays and miscommunication, actually zero internal communication? A hotel room was paid as though that helps any. I asked about a different airline and was told no due to the type of booking it was. That in itself deserves some attention. This was no fault of ours and you cannot accommodate us on another airline that may have had vacancy because we didn't spend enough? 3 flights, 2 days to get home. On hold for 1hr by your rep until I hung up. Could have stayed another day in Jamaica, not in airports 2 days.

On Friday April 28, 2023, I paid for 2 luggages each for myself and my adult daughter, to travel from JFK New York non-stop to Norman Manley Kingston, Jamaica on Jet Blue Basic on Saturday April 29TH. Cost for 1st luggage was $35, 2nd luggage was $45. That's $80 for each flyer. Total $160.00 for 2 flyers. Jet Blue charged me $381.96 for all four (4) luggages. Please note, none was overweight. I made a complaint 1st to the agents checking us in. Nothing done. While away on vacation, I contacted the Resolution Department. The Resolution Team seems: 1. Not to understand English 2. Cannot calculate Mathematical problems. I did the calculation for them, but The Resolution Team along with Jet Blue refused to refund me of my correct dollars. All I'm asking for is a refund of the overcharges. If I pay $381.96 of which $160.00 is subtracted for all four (4) pieces of luggages, the balance should be $221.96. Therefore, Jet Blue needs to make a refund of $221.96. Please note, I paid another $160.00 for same 4 on my return to the USA. Please help.

I am,

Janet A. Williams.

On May 2nd 2023 my husband and I were scheduled to fly from Cleveland Hopkins airport to JFK. We were connecting to Boston via Jet Blue from the same terminal. Our flight was 45 minutes late taking off. When we landed we told the flight attendant that we were connecting to New York. He said he would call them and let them know we were coming. As we are a little older, it is hard to run full tilt to the gate. We did run and when we got there, we were unable to board the plane. The gate attendant told us that there was a flight leaving for JFK every hour and we would be able to get on a flight right away. When I booked the tickets, I was assured that one hour was plenty of time for layover since our baggage was checked through and all we had to do was walk to the next gate in the same terminal. We waited in line for 30 minutes and when we were finally called up to the desk, the attendant was incredibly rude. She told us there was no flight available until 12:30pm. I asked her if she could book us on another airlines since we would most likely miss our connection in JFK. She said No. She was taking a personal call on her cell phone while talking to us. She never once apologized or asked us how she could help us. I explained that we had a flight leaving for Greece and needed more time to make our connection. She said there is nothing that she could do and did we want her to book the 12:30 flight? We booked this since it appeared to be our only option. We thought we could run and make our connection. We were unable to make the connection. Upon investigating Jet Blue website, it states that they can look for a flight on a partner airline. We were told that she wouldn't do that for us. I ran to the gate in JFK and my husband went to collect our baggage and could not find it. He finally discovered it in a Jet Blue room. Someone had placed it there and not let us know so my husband waited and waited before finding where our bags were. We did not make the flight. We could not get a flight until the next day. We had to pay $400.00 for a hotel room at the airport. We had to pay for meals in the hotel. I contacted customer service right then and they were unable to help us in any way. In contacting customer service they offered no help,

We also experienced a four hour delay on May 11th for our Boston to Cleveland flight.

I booked a flight to Rome on RT jet blue. 8/19/23 -8/28/23 Jfk to Rome. I called b4 booking on line as to what happens if I can’t go. Customer service said it would go in my travel bank. After a medical problem happened. I now cannot go. I called jetblue after dr appt. and I was told that is not the case. I am to get an open ticket to which I have to spend it all at once any remainder is gone. I can’t go anywhere for $1573.05. I would have never booked with them. I did not read any fine print because I called before booking. I’m sure there is a taped call before I booked that can verify they gave me the wrong info. I cannot afford to lose this $ and they said it can’ go to the travel bank as promised. Their co partner AA is handling the flight. But I payed Jet blue. This is so unfair and I can’t use this open ticket in one time. As it has to be used in one shot. I was misinformed. And ask that I plz get credit to my travel bank or refund. I always use jet blue and want to continue to. But I feel I was misled and misinformed by their CS giving me wrong info. I feel helpless. I have to cancel this ticket and don’t know what to do.

On May 7 I Rosa Guevara headed out to Cuba on medical reasons with my daughter Paulina Lebron and my husband Cecilio Lebron, confirmation BLYXPA.

We arrived 3 hours ahead of time, and your ground hostess acknowledgement was not the best at 2:00 a.m. She saw we were coming forward and the first thing she asked before we arrived the counter was "did you fill out dviajero on line", I responded I had filled out the affidavit JetBlue had emailed me. She responded she'll explain after checking us in. She checked us in, received our baggages, gave us a ticket for each and one for my daughter’s wheelchair we were leaving at the entrance of the plane. She then told us we could not leave the counter until we had completed dviajero on line. I was totally lost, and asked what was she talking about. She showed me on her cell phone where I had to go online and fill out the document for each of us. For some reason I wasn’t able to fill it out on my android phone, and I mentioned it to her, but she actually ignored me. Thank God I had a friend with us with an iPhone and she was able to fill out our documents. We also had an issued with what I thought were carry on baggages, but I will not go into details with that annoying situation. Her interest that morning was speaking and joking with her co-worker. After having us stand there for more than half an hour, she actually came over and said that we can go sit down and fill it out.

My daughter Paulina does not walk yet after having a hemispherectomy (half of the brain removed), her right side and speech are affected. She can walk short distances with a cane, so when we travel, I take her to the entrance of the plane where she stands carefully, holds on to the sides and enters the plane up to her seat. That’s when her wheelchair is put away to then have it ready when we arrive elsewhere. Her wheelchair was at the planes exit waiting for her to get off, since we are the last to get off but unfortunately a passenger had the nerve to say that was his wheelchair, sat down and the employee took him on my daughter’s wheelchair to get his baggage. When we were getting off the plane I asked for my daughter’s wheelchair and was told that there was no wheelchair, that the only one that was there the passenger took it. That passenger didn’t even have a ticket for that wheelchair. The supervisor noticed the situation and right away called his employee to bring back the chair, meanwhile we had to sit and wait for almost 30 minutes.

Today, May 14, 2023, returning from Cuba, customs in Cuba did not allow my daughter to go through customs on her wheelchair. They brought the filthiest JetBlue chair, sat my daughter on it and took back her wheelchair to have it checked in, it already had a pink ticket and I had my white receipt. I understand that Cuba has their rules and we have to abide by them. When we arrived Fort Lauderdale, we went to pick up our bagagges and the wheelchair to go through customs because we had a connecting flight to Puerto Rico. Our baggages were there but not the wheelchair. The Jet Blue employee, called asked for the chair but it was no where to be found. I went to Jet Blue’s claim area and reported the situation. The young lady and I believe it was her supervisor, were very nice and did everything to help us but still no sign of the wheelchair. They let me use one of the airport’s wheelchairs until we boarded to then have someone in Puerto Rico with another wheelchair to help take my daughter up to our car.

I went to the claim area and reported the situation. The Jet Blue employee also very nice, opened a report (SJUB678360797) searched and found that the wheelchair was put on another flight. When I arrived home, I called [protected], explained the situation. The wheel chair was still in Fort Lauderdale will arrive tomorrow; I believe in the evening. Meanwhile my daughter misses her therapies because someone was not responsible and did not do his/her job carefully.

This whole situation has been very annoying especially when seeing my daughter cry. We were up since 4;00 a.m. cause in Cuba an ambulance along with a nurse takes us to the airport to accompany my daughter until we are checked in and leave to our gate. We hadn’t had breakfast; we were hungry and tired.

Situations like these are the ones that affects companies and makes customers have doubts if to travel through Jet Blue ever again. Actually, no customer deserves to go through a situation like this one, there is enough worry in this world already.

I will like to have a response on this whole annoying and disappointing situation.

Sincerely,

Rosa Guevara

[protected] / [protected]@gmail.com

My code number is dvhvza i travelled back from barbados on may 1st flight 662 from barbados the flight did not arrive untill 6pm it was suppose to leave at 4.15 it left at 7pm arrived at jfk at 11 pm i did not reach my home until 1am in the morning , had no sleep had to be at work for 6 in the morning last april my flight out of barbados was 6 hours late leaving barbados in that case u gave me a 100 dollars travel bank that i used this april on this flight now i was wondering if i can be compasated as well for loss time from jet blue

On March 4, 2023 at 4:23am. I purchased a one way ticket from Jamaica to JFK airport from JetBlue which included two check on bags for my mom. On April 20 around 9pm I called JetBlue to add a carry on to the flight. I was told that I could not add the carry on base on my airfare type I would have to canceled and report booked or paid $65 at the airport. I was telling them I could not afford that $65 and the supervisor was so rude in her tone, she was basically tell me that's the only choice I have. I hang the phone up, then I called back after 2am. I explain the same thing to agent. She gave me a choice, she told me that I could booked a third checked on bag. Which I did with her over the phone. On the April 22,2022 when my mother went to the airport, they charged her again $150. That 3rd bag didn't make it on the flight so she didn't get the bag until 2 days after which had perishable goods inside along with clothes, shoes, hat, pocketbook and other female stuff. They have been giving me the run around until a supervisor says she was going to have them investigate the damage bag but I have to called reservation about the double charge. I really got a supervisor on the phone, who was telling me that they will only refund the $30 for the bag because I paid double for 2 second bag (which is ridiculous). I told her when I paid for the 3rd bag it was one of her employee I did the transaction with not online by myself and I provided her with the itinerary number so she should have the file in front of her when she was charging me for the bag. She was referring to something on their site and I told I wasn't interested in that because I didn't booked that 3rd bag by myself. I did it with an agent and she was the one who recommend me paying for the 3rd check on instead of a carry on. Again this was another supervisor and she was very rude. I have to tell her she is not acting as a supervisor because she was trying to blame me for something I didn't do and she need to go back and listen to recorded conversation.

To whom it May Concern,

I was a passenger 4/13/23 Ticket # 279 [protected] out of New York To Jacksonville Fla. I suffer with a pulmonary condition that inhibits my ability to walk long distances and my medical equipment is too heavy for me to carry. Because of this I requested wheelchair assistance. When I arrived at the airport this service was rendered by your airlines. I was taken to the gate where my flight was scheduled to leave. Informed by your staff that they would retrieve me when it was time to board my flight. I waited at the gate. None of your staff assisted me, fortunately someone who saw me sitting for such a long time (I was there alone for over two hours) came and asked to see my boarding pass. I am not a frequent flier and I relied on your airlines for assistance. She then informed me that my gate had changed, and my plane was gone. I arrived at the airport three hours early and for this to happen is totally inexcusable. Your staff was well aware of my situation, and they informed me that I would be escorted to my plane at the proper time for boarding. Information was in your possession; you are the professionals.

Jacksonville was not my final destination. Arrangements had been made for someone to pick me up from Brunswick, Ga. They had to return back to Brunswick because they had to go to work, because I was not on my scheduled flight. I then had to pay someone else to come from Brunswick, at my expense. Both parties had to be compensated for their gas and time. As you can imagine I experienced a total physical breakdown. Paramedics had to be called to my assistance. I was in medical distress.

The only compensation I received from your airlines was a $24.00 food Voucher. (Which was not enough to pay for my meal) Because of your error I had to pay 2 people to pick me up plus I ended up with a medical emergency. I feel that I am due some compensation because of the additional expenses and medical trauma I incurred because of your negligence.

I spoke to one of your representatives earlier about the situation. I felt that she would not present my case thoroughly, this is why I'm also filing online. I spoke with two people prior to her, they showed compassion and understanding. She had already made her decision what the resolution would be. If procedure would have been followed what happened to me would not have occurred. The 2nd half of the journey procedure was followed. I boarded the plane even though gate was again changed.

On a flight from JFK to Fort Lauderdale they damaged two bags. I filed claim # CBAB643027879. I had to replace them because I was leaving on a 10 day cruise. Nobody called during that time. On the flight back to JFK, they damaged one of the new bags. Every time I call they put me on hold, and give different information. The person assigned to my claim, Denise, never called back, even after leaving multiple voicemails. Only contact is thru their portal.

After almost a month, they offered me $47 and a $50 voucher.

I'm just trying to be fairly and equitably compensated for the damage to my personal property which is almost $500.

I'm a retired senior citizen on a fixed income and can't replace my luggage after every flight.

I supplied all the information they requested but its impossible to speak to a person to get this resolved.

on Saturday 04/15/2033 at about 06:20PM I boarded flight 1110 from Santo Domingo to JFK airport. We landed at the airport at 08:50PM. Passengers were told plane had no docking location available and were being sent from terminal 5 to terminal 4. We were stranded on plane for over 4 and a half hours until around 1:20 A.M. Screaming children and with other passengers starting panic made this an unbearable event. I was left totally uncomfortable and frustrated.

Confirmation # VKARLN Flight-1110 SDO to JFK

Kolokithias [protected]/ [protected]@aol.com

Your delay of 2hrs and 55mins caused me to lose a car that I paid for and I had to taxi it to my hotel costing me $80.00, Then I had to Uber it to a new rental company, where a car cost me double what I had originally paid for the car I lost due to your delay. I then had to take an Uber from the rental place back to the hotel upon my departure. I also lost a night at my hotel. My total loss was aprox $700.00 which you took NO responsibility for. I am not a happy customer at this point as I did not budget the additional expenses for these costs.

Your excuse of it was not a 3 hour delay is just [censored]. You don't care about your customers because it doesn't effect your pocket, just mine.

Not to mention the over 3-hour delay on the way home as well. Flying JetBlue has caused more stress and aggravation then I have ever experienced in the 60 years of my life traveling.

On March 3, 2023, from JFK to Boston, ticket #[protected]

Leaving NY @ 1:05pm after I boarded the plane, the flight attendant decided to check in my carry- on, after I picked up my suitcase from baggage claim and notice the zipper from my carry- on was ripped from the suitcase body. The number to reach me [protected]

[protected]@gmail.com

Magaencie Nicolas

JetBlue Flight #0358

Feb 25, 2023

Burbank,CA(BUR) to New York,NY(JFK)

Original departure time: 9:25 PM

Updated departure time: 2:45 AM

Saturday 2/26 b6 359. From Burbank to jfk did not depart until 245 am the next day. Over 5.5 hours later. The plane arrived at 11.30 pm but there no crew. They announced that the crew did not show and they were trying to call in a crew. Please provide vouchers for each of us fir the flight cost. We lost our ride home and other issues.

Bonnie lawston

30 raynor road, ridge ny 11961

[protected]

5 adults tickets. Confirmation is -

Tptikt

Please advise immediately and email vouchers. Thank you.

Good Afternoon

I write to you with regards to claiming compensation for a delayed flight that caused us to miss an onward bound flight. I have written to my insurance who said to contact Aer Lingus they advised me to contact British Airways and BA told me it was nothing to do with them so now I am writing to you

I travelled to Orlando from Manchester on 23/10/22.
Our return journey on jetblue planned for 02/11/22 was delayed from MCO to JFK (B62884) so we missed our interconnecting flight from JFK to Manchester. We could not get a new flight until teatime on 3rd November 2022this meant we were delayed for over 24 hours. Even then we had to fly to Dublin and then onto Manchester so we even had the added expense of car parking fines

The airline said they had booked us in a hotel for 2 rooms, they advised us to get a shuttle to the hotel, the shuttle took us to the wrong hotel and would not come back for us so we had the added expense of a taxi, by the time all the palaver was over with it had been hours that the children had not eaten and everywhere was closed for food, it was disgusting that we had to put the children to bed crying.

There was 5 in our party
Mr J E Creedon
Miss H Creedon
Miss C Creedon (aged 9)
Miss R Creedon (aged 4)
And myself Mrs K Creedon
We booked through an agent the booking reference is 2269140
Your flight number from MCO to JFK was 2884.

I would appreciate some help with regards to this or point me in the right direction of who would deal with this so I can voice my concerns as it has been going around in circles for a number of months now
We have all the receipts that can be forwarded if we know the correct department.
Kim Creedon