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CB Airlines and Air Travel JetBlue Airways Extremely disappointing experience with jetblue customer service
JetBlue Airways

JetBlue Airways review: Extremely disappointing experience with jetblue customer service

O
Author of the review
12:18 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I recently had the displeasure of dealing with JetBlue's customer service, and the experience was nothing short of a nightmare. I booked a flight with JetBlue but had to cancel due to unforeseen circumstances. To add insult to injury, not only did they charge me a cancellation fee of $200.00, but they did it twice! Yes, you read that correctly – I was double-charged for a cancellation fee.

Upon realizing this error, I contacted JetBlue's customer service with the hope that they would swiftly resolve the issue. Unfortunately, my interaction with the customer service representative, Jameson Smith, was far from satisfactory. Not only was he unable to provide a reasonable explanation for the double charges, but he also seemed completely disinterested in assisting me.

As if the double charging wasn't enough, I discovered an additional charge of $270.00 from JetBlue on my bank statement. When I questioned Jameson about this mysterious charge, he fumbled through his words and could not provide any clarification. It's shocking that a company of JetBlue's reputation would allow such incompetence within their customer service department.

The frustration I experienced in trying to resolve these issues with Jameson Smith and JetBlue's customer service is beyond words. I expected a certain level of professionalism and competence, but sadly, it was sorely lacking. It is disheartening to see a company disregard the concerns of its customers and fail to take responsibility for their mistakes.

I strongly advise anyone considering JetBlue for their travel needs to think twice. The lack of accountability and the appalling service I received from Jameson Smith have left a lasting negative impression. JetBlue needs to address these issues promptly and ensure that their customer service representatives are adequately trained to handle such situations.

Desired outcome: Refund my 270.00

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JetBlue Airways is ranked 17 among 221 companies in the Airlines and Air Travel category
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