Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Airlines and Air Travel JetBlue Airways Flight delay
JetBlue Airways

JetBlue Airways review: Flight delay

S
Author of the review
1:43 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Thank you. Please allow me a few minutes to check on this.
sure
October 17 at 12:46 PM
I do see that flight 2251 on 13OCT was delayed. You changed your flight to 14OCT instead of taking the delayed flight. Your reservation does not qualify for compensation.
what?
I waited for nearly 6 hours before I changed the flight which was delayed over nine times.
it wasn’t clear to me that learning the flight was going to leave a 10:30 PM that the flight was going to leave at all.
I'm sorry. The flight has been fully reviewed and anyone who qualified for compensation received the compensation. I am not showing that your reservation qualified.
that and the fact I had my 16 years, and his friend is the reason I changed the flight rather than wait until 11:30 (which is when the flight took off)
I completely understand. You had that option to change, and you did what was necessary.
yes, after 6 hours.
from what I read on the website, after 3h hours there should have been a $50 travel voucher,
Since you changed to a different flight, your reservation does not qualify for compensation.
I just want to 100% clear that JetBlue is going to absolutely nothing in this case.
This is the worst customer service I have ever heard of. I am beside myself that this is how JetBlue conducts business!
A person waits 6 hours, and gets nothing at all, nothing.
I do apologize. The review is complete, and your reservation did not qualify.
I'm sorry for the flight disruption you experienced.
disruptions ? That is not the word I would use to describe what happen.
I have to say, again, this is the worst customer service I have experienced with an airline, and to be just pushed aside that it was "disruption" totally minimizes the impact this had, due to JetBlue’s fault, is insulting.
It cost me a days’ vacation with my son, it created a cost to me by losing one night stay at a prepaid hotel.
And all JetBlue does is apologize (only after I contact you btw) for a "disruption"!?
This is what JetBlue considers "customer service"?
Having a flight delayed or canceled is never what we want because it does make a big impact to our customer's travel plans and again, I do apologize for the inconvenience.
This is unacceptable, and it does render your apology insincere.
My apologies are sincere, but I cannot change that your reservation did not qualify for compensation after the review was completed by a separate department.
Terrible. I have nothing else to add.

Desired outcome: $150 travel voucher

More
Send message
Copy link
Report
0 comments
Add a comment

More JetBlue Airways reviews & complaints

JetBlue Airways - allianz travel insurance 18
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
JetBlue Airways - swindler's organization 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
JetBlue Airways - jetblue hates business travellers 4
JetBlue Airways - $295 ticket costs $100 to cancel 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
JetBlue Airways - want my cancellation fee refunded 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
JetBlue Airways - flight 787 on 5/26/17
JetBlue Airways - jetblue vacations
JetBlue Airways - seats and video screens
JetBlue Airways - Confirmation #: XKQNJL
JetBlue Airways - air flight cancelled.
View all JetBlue Airways reviews and complaints

  1. JetBlue Airways Contacts

  2. JetBlue Airways phone numbers
    +1 (800) 538-2583
    +1 (800) 538-2583
    Click up if you have successfully reached JetBlue Airways by calling +1 (800) 538-2583 phone number 0 0 users reported that they have successfully reached JetBlue Airways by calling +1 (800) 538-2583 phone number Click down if you have unsuccessfully reached JetBlue Airways by calling +1 (800) 538-2583 phone number 0 0 users reported that they have UNsuccessfully reached JetBlue Airways by calling +1 (800) 538-2583 phone number
    United States
    +1 (877) 596-2413
    +1 (877) 596-2413
    Click up if you have successfully reached JetBlue Airways by calling +1 (877) 596-2413 phone number 0 0 users reported that they have successfully reached JetBlue Airways by calling +1 (877) 596-2413 phone number Click down if you have unsuccessfully reached JetBlue Airways by calling +1 (877) 596-2413 phone number 0 0 users reported that they have UNsuccessfully reached JetBlue Airways by calling +1 (877) 596-2413 phone number
    Barbados
    +1 (800) 915-6761
    +1 (800) 915-6761
    Click up if you have successfully reached JetBlue Airways by calling +1 (800) 915-6761 phone number 0 0 users reported that they have successfully reached JetBlue Airways by calling +1 (800) 915-6761 phone number Click down if you have unsuccessfully reached JetBlue Airways by calling +1 (800) 915-6761 phone number 0 0 users reported that they have UNsuccessfully reached JetBlue Airways by calling +1 (800) 915-6761 phone number
    Colombia
    1800 538 258
    1800 538 258
    Click up if you have successfully reached JetBlue Airways by calling 1800 538 258 phone number 0 0 users reported that they have successfully reached JetBlue Airways by calling 1800 538 258 phone number Click down if you have unsuccessfully reached JetBlue Airways by calling 1800 538 258 phone number 0 0 users reported that they have UNsuccessfully reached JetBlue Airways by calling 1800 538 258 phone number
    Ecuador
    1800 657 427
    1800 657 427
    Click up if you have successfully reached JetBlue Airways by calling 1800 657 427 phone number 0 0 users reported that they have successfully reached JetBlue Airways by calling 1800 657 427 phone number Click down if you have unsuccessfully reached JetBlue Airways by calling 1800 657 427 phone number 0 0 users reported that they have UNsuccessfully reached JetBlue Airways by calling 1800 657 427 phone number
    Ireland
    +1 (800) 861-3372
    +1 (800) 861-3372
    Click up if you have successfully reached JetBlue Airways by calling +1 (800) 861-3372 phone number 0 0 users reported that they have successfully reached JetBlue Airways by calling +1 (800) 861-3372 phone number Click down if you have unsuccessfully reached JetBlue Airways by calling +1 (800) 861-3372 phone number 0 0 users reported that they have UNsuccessfully reached JetBlue Airways by calling +1 (800) 861-3372 phone number
    Mexico
    +1 (801) 449-2525
    +1 (801) 449-2525
    Click up if you have successfully reached JetBlue Airways by calling +1 (801) 449-2525 phone number 0 0 users reported that they have successfully reached JetBlue Airways by calling +1 (801) 449-2525 phone number Click down if you have unsuccessfully reached JetBlue Airways by calling +1 (801) 449-2525 phone number 0 0 users reported that they have UNsuccessfully reached JetBlue Airways by calling +1 (801) 449-2525 phone number
    International
    +297 588 5388
    +297 588 5388
    Click up if you have successfully reached JetBlue Airways by calling +297 588 5388 phone number 0 0 users reported that they have successfully reached JetBlue Airways by calling +297 588 5388 phone number Click down if you have unsuccessfully reached JetBlue Airways by calling +297 588 5388 phone number 0 0 users reported that they have UNsuccessfully reached JetBlue Airways by calling +297 588 5388 phone number
    Aruba
    +506 800 012 1666
    +506 800 012 1666
    Click up if you have successfully reached JetBlue Airways by calling +506 800 012 1666 phone number 0 0 users reported that they have successfully reached JetBlue Airways by calling +506 800 012 1666 phone number Click down if you have unsuccessfully reached JetBlue Airways by calling +506 800 012 1666 phone number 0 0 users reported that they have UNsuccessfully reached JetBlue Airways by calling +506 800 012 1666 phone number
    Costa Rica
    +53 80 052 583
    +53 80 052 583
    Click up if you have successfully reached JetBlue Airways by calling +53 80 052 583 phone number 0 0 users reported that they have successfully reached JetBlue Airways by calling +53 80 052 583 phone number Click down if you have unsuccessfully reached JetBlue Airways by calling +53 80 052 583 phone number 0 0 users reported that they have UNsuccessfully reached JetBlue Airways by calling +53 80 052 583 phone number
    Cuba
    +809 200 9898
    +809 200 9898
    Click up if you have successfully reached JetBlue Airways by calling +809 200 9898 phone number 0 0 users reported that they have successfully reached JetBlue Airways by calling +809 200 9898 phone number Click down if you have unsuccessfully reached JetBlue Airways by calling +809 200 9898 phone number 0 0 users reported that they have UNsuccessfully reached JetBlue Airways by calling +809 200 9898 phone number
    Dominican Republic
    +49 800 664 8288
    +49 800 664 8288
    Click up if you have successfully reached JetBlue Airways by calling +49 800 664 8288 phone number 0 0 users reported that they have successfully reached JetBlue Airways by calling +49 800 664 8288 phone number Click down if you have unsuccessfully reached JetBlue Airways by calling +49 800 664 8288 phone number 0 0 users reported that they have UNsuccessfully reached JetBlue Airways by calling +49 800 664 8288 phone number
    Germany
    +509 22 292 583
    +509 22 292 583
    Click up if you have successfully reached JetBlue Airways by calling +509 22 292 583 phone number 0 0 users reported that they have successfully reached JetBlue Airways by calling +509 22 292 583 phone number Click down if you have unsuccessfully reached JetBlue Airways by calling +509 22 292 583 phone number 0 0 users reported that they have UNsuccessfully reached JetBlue Airways by calling +509 22 292 583 phone number
    Haiti
    +51 80 051 061
    +51 80 051 061
    Click up if you have successfully reached JetBlue Airways by calling +51 80 051 061 phone number 0 0 users reported that they have successfully reached JetBlue Airways by calling +51 80 051 061 phone number Click down if you have unsuccessfully reached JetBlue Airways by calling +51 80 051 061 phone number 0 0 users reported that they have UNsuccessfully reached JetBlue Airways by calling +51 80 051 061 phone number
    Peru
    +1 (800) 538-2583
    +1 (800) 538-2583
    Click up if you have successfully reached JetBlue Airways by calling +1 (800) 538-2583 phone number 0 0 users reported that they have successfully reached JetBlue Airways by calling +1 (800) 538-2583 phone number Click down if you have unsuccessfully reached JetBlue Airways by calling +1 (800) 538-2583 phone number 0 0 users reported that they have UNsuccessfully reached JetBlue Airways by calling +1 (800) 538-2583 phone number
    Customer Service
    More phone numbers
  3. JetBlue Airways emails
  4. JetBlue Airways address
    2701 Queens Plz N Ste 1, Long Island City, New York, 11101-4021, United States
  5. JetBlue Airways social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
JetBlue Airways Category
JetBlue Airways is ranked 17 among 221 companies in the Airlines and Air Travel category
#15 AirAsia AirAsia #16 Singapore Airlines Singapore Airlines #17 JetBlue Airways JetBlue Airways #18 Iberia Airlines Iberia Airlines #19 Qantas Airways Qantas Airways
JetBlue Airways Alternatives
Holiday Mood 12 reviews Saviance Technologies 3 reviews JustFly 340 reviews Virgin Atlantic Airways 51 reviews Sheraton Addis 1 review