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JetBlue Airways

JetBlue Airways review: Flights

L
Author of the review
4:59 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My 81 years old mom and I booked flights on October 6 to Santiago DR. when we arrived at the airport our flights were changed on the pretenses that we arrived late. The flights were for 3:55PM and the representative claimed that the airplane doors closed at 2:00PM. We were booked for 9:55PM and that flight was delayed as well. It seems that your airline changed the flight to accommodate other passengers that was next to us but to avoid giving us any compensation she lied. On our return fight for it was another nightmare. It was delayed because of mechanical failure, and we had to wait in the plane for hours until the plane was fixed.

I decided to book another flight for February 13, 2024, at 8:00 PM and received an email advising me that my flight for February 13, 2024, has been changed from 8:00PM to10:45PM it seems that your company has the habit of not respecting your customer's time. None of the options given to me are suitable for me. I expect to have the options of cancelling my flight without having to get a travel credit and receiving my money back. It is absurd that JetBlue changes flights and customers have to deal with their incompetent services.

Desired outcome: Compensations for my flights

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