I arrived over 2 hours early on Sunday, October 1 to travel on flight 1873 from EWR to LAX, scheduled departure 8:30PM with 11:30 arrival. I paid extra to fly on jet blue so I could be on flight.
Flight was on time, and plane arrived at gate 34 and all look good, until Jet Blue Management decided to provide plane to people waiting for earlier flight where plane had mechanical problem.
I was not provided any opportunity to go on my flight at my time of departure, and jet blue just moved everyone from gate 34 to gate 30, and provide a delayed boarding of 10:30 which pushed out to 11PM.
Arrival pushed out from 11:30 to after 2:30 once bags were provided.
I lost my ride and needed to take half a day off from work because of being so tired, because of the late arrival which got me home after 3:30AM.
I recently acquired a Jet Blue credit card, which I purchase tickets with to I can travel between LAX and EWR or LAX and Logan International, but now I have to wonder if I made a good decision if this is how Jet Blue treats its customers.
Please provide what Jet Blue can do to make this write.
Your JetBlue confirmation code is
FYESZL
John.m.[protected]@gmail.com
Desired outcome: I believe I am entitled to a refund, or at least $100, jet blue would have charged me to change my flight:Changes and cancellationsBlue Basic fares are subject to a change/cancel fee of $100 per person for travel within North America,