Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Airlines and Air Travel Jetstar Airways Customer service representative
Jetstar Airways

Jetstar Airways review: Customer service representative

N
Author of the review
12:20 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The most ugliest customer service i could have ever got.

I booked my flights from Perth to Melbourne (15-19 Sept 2023) on 22nd Aug,23.

Very next day i got to know that i got some work related stuff because of which i will be unable to travel.

I called Jetstar requesting them to cancel and refund/credit and the lady said she can't because that is against the policy.

I was like what if i upgrade it? I am happy to pay the difference as with the upgrade, your tickets in that category are refundable.

I was like if the upgrade has features to provide, so that is what i am doing. I will happily upgrade and make a refund or credit but i will pay for the up-grade. She said no no. Later i was like, what if a person die weeks before or say i die weeks before my boarding, will Jetstar do anything? and to which the lady gave me the most shocking answer as a customer service representative,

"When dying, please call your parents and let them know that you have booked tickets with Jetstar and we will give them a compensation voucher".

DISGRACEFUL ! SHAMEFUL ! INHUMAN !

Desired outcome: Need that representative to learn how to communicate without making inhuman comments.I don't want Jetstar to sack her but rather teach her how to be polite and do your duty nicely as you get paid for it !

More
Send message
Copy link
Report
0 comments
Add a comment

More Jetstar Airways reviews & complaints

Jetstar Airways - my nightmare with jetstar 52
Jetstar Airways - the jetstar customer care team 8
Jetstar Airways - another unhappy customer 19
Jetstar Airways - extra baggage policy 11
Jetstar Airways - obtaining money thru deception (allegedly) 15
Jetstar Airways - jetstar flight 3k698
Jetstar Airways - security scan
Jetstar Airways - Refund policy
Jetstar Airways - cancellation and refund
Jetstar Airways - incorrect booking change
View all Jetstar Airways reviews and complaints

  1. Jetstar Airways Contacts

  2. Jetstar Airways phone numbers
    131 538
    131 538
    Click up if you have successfully reached Jetstar Airways by calling 131 538 phone number 11 11 users reported that they have successfully reached Jetstar Airways by calling 131 538 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling 131 538 phone number 2 2 users reported that they have UNsuccessfully reached Jetstar Airways by calling 131 538 phone number
    63%
    Confidence score
    Australia
    +1 (866) 397-8170
    +1 (866) 397-8170
    Click up if you have successfully reached Jetstar Airways by calling +1 (866) 397-8170 phone number 0 0 users reported that they have successfully reached Jetstar Airways by calling +1 (866) 397-8170 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +1 (866) 397-8170 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +1 (866) 397-8170 phone number
    United States
    +1 (803) 852-9779
    +1 (803) 852-9779
    Click up if you have successfully reached Jetstar Airways by calling +1 (803) 852-9779 phone number 0 0 users reported that they have successfully reached Jetstar Airways by calling +1 (803) 852-9779 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +1 (803) 852-9779 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +1 (803) 852-9779 phone number
    Indonesia
    1800 813 090
    1800 813 090
    Click up if you have successfully reached Jetstar Airways by calling 1800 813 090 phone number 1 1 users reported that they have successfully reached Jetstar Airways by calling 1800 813 090 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling 1800 813 090 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling 1800 813 090 phone number
    100%
    Confidence score
    Malaysia
    1800 1611 0280
    1800 1611 0280
    Click up if you have successfully reached Jetstar Airways by calling 1800 1611 0280 phone number 2 2 users reported that they have successfully reached Jetstar Airways by calling 1800 1611 0280 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling 1800 1611 0280 phone number 4 4 users reported that they have UNsuccessfully reached Jetstar Airways by calling 1800 1611 0280 phone number
    50%
    Confidence score
    Philippines
    +1 (800) 611-2957
    +1 (800) 611-2957
    Click up if you have successfully reached Jetstar Airways by calling +1 (800) 611-2957 phone number 0 0 users reported that they have successfully reached Jetstar Airways by calling +1 (800) 611-2957 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +1 (800) 611-2957 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +1 (800) 611-2957 phone number
    Thailand
    +61 396 455 999
    +61 396 455 999
    Click up if you have successfully reached Jetstar Airways by calling +61 396 455 999 phone number 10 10 users reported that they have successfully reached Jetstar Airways by calling +61 396 455 999 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +61 396 455 999 phone number 1 1 users reported that they have UNsuccessfully reached Jetstar Airways by calling +61 396 455 999 phone number
    82%
    Confidence score
    Australia & International
    +855 23 220 909
    +855 23 220 909
    Click up if you have successfully reached Jetstar Airways by calling +855 23 220 909 phone number 1 1 users reported that they have successfully reached Jetstar Airways by calling +855 23 220 909 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +855 23 220 909 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +855 23 220 909 phone number
    100%
    Confidence score
    Cambodia, Phnom Penh
    +855 63 964 388
    +855 63 964 388
    Click up if you have successfully reached Jetstar Airways by calling +855 63 964 388 phone number 1 1 users reported that they have successfully reached Jetstar Airways by calling +855 63 964 388 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +855 63 964 388 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +855 63 964 388 phone number
    100%
    Confidence score
    Cambodia, Siem Reap
    +86 400 120 1260
    +86 400 120 1260
    Click up if you have successfully reached Jetstar Airways by calling +86 400 120 1260 phone number 1 1 users reported that they have successfully reached Jetstar Airways by calling +86 400 120 1260 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +86 400 120 1260 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +86 400 120 1260 phone number
    100%
    Confidence score
    China
    +679 800 2171
    +679 800 2171
    Click up if you have successfully reached Jetstar Airways by calling +679 800 2171 phone number 1 1 users reported that they have successfully reached Jetstar Airways by calling +679 800 2171 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +679 800 2171 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +679 800 2171 phone number
    100%
    Confidence score
    Fiji
    +852 31 927 451
    +852 31 927 451
    Click up if you have successfully reached Jetstar Airways by calling +852 31 927 451 phone number 1 1 users reported that they have successfully reached Jetstar Airways by calling +852 31 927 451 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +852 31 927 451 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +852 31 927 451 phone number
    100%
    Confidence score
    Hong Kong
    +62 803 852 9779
    +62 803 852 9779
    Click up if you have successfully reached Jetstar Airways by calling +62 803 852 9779 phone number 1 1 users reported that they have successfully reached Jetstar Airways by calling +62 803 852 9779 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +62 803 852 9779 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +62 803 852 9779 phone number
    100%
    Confidence score
    Indonesia
    +81 570 550 538
    +81 570 550 538
    Click up if you have successfully reached Jetstar Airways by calling +81 570 550 538 phone number 1 1 users reported that they have successfully reached Jetstar Airways by calling +81 570 550 538 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +81 570 550 538 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +81 570 550 538 phone number
    100%
    Confidence score
    Japan
    +95 942 111 6662
    +95 942 111 6662
    Click up if you have successfully reached Jetstar Airways by calling +95 942 111 6662 phone number 1 1 users reported that they have successfully reached Jetstar Airways by calling +95 942 111 6662 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +95 942 111 6662 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +95 942 111 6662 phone number
    100%
    Confidence score
    Myanmar
    +95 942 111 6663
    +95 942 111 6663
    Click up if you have successfully reached Jetstar Airways by calling +95 942 111 6663 phone number 1 1 users reported that they have successfully reached Jetstar Airways by calling +95 942 111 6663 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +95 942 111 6663 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +95 942 111 6663 phone number
    100%
    Confidence score
    Myanmar
    +64 99 759 426
    +64 99 759 426
    Click up if you have successfully reached Jetstar Airways by calling +64 99 759 426 phone number 6 6 users reported that they have successfully reached Jetstar Airways by calling +64 99 759 426 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +64 99 759 426 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +64 99 759 426 phone number
    100%
    Confidence score
    New Zealand
    +65 64 999 702
    +65 64 999 702
    Click up if you have successfully reached Jetstar Airways by calling +65 64 999 702 phone number 2 2 users reported that they have successfully reached Jetstar Airways by calling +65 64 999 702 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +65 64 999 702 phone number 1 1 users reported that they have UNsuccessfully reached Jetstar Airways by calling +65 64 999 702 phone number
    33%
    Confidence score
    Singapore
    +886 801 852 015
    +886 801 852 015
    Click up if you have successfully reached Jetstar Airways by calling +886 801 852 015 phone number 1 1 users reported that they have successfully reached Jetstar Airways by calling +886 801 852 015 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +886 801 852 015 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +886 801 852 015 phone number
    100%
    Confidence score
    Taiwan
    +66 22 675 125
    +66 22 675 125
    Click up if you have successfully reached Jetstar Airways by calling +66 22 675 125 phone number 1 1 users reported that they have successfully reached Jetstar Airways by calling +66 22 675 125 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +66 22 675 125 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +66 22 675 125 phone number
    100%
    Confidence score
    Thailand
    +84 835 473 550
    +84 835 473 550
    Click up if you have successfully reached Jetstar Airways by calling +84 835 473 550 phone number 1 1 users reported that they have successfully reached Jetstar Airways by calling +84 835 473 550 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +84 835 473 550 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +84 835 473 550 phone number
    100%
    Confidence score
    Vietnam
    +84 862 878 550
    +84 862 878 550
    Click up if you have successfully reached Jetstar Airways by calling +84 862 878 550 phone number 1 1 users reported that they have successfully reached Jetstar Airways by calling +84 862 878 550 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +84 862 878 550 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +84 862 878 550 phone number
    100%
    Confidence score
    Vietnam
    More phone numbers
  3. Jetstar Airways emails
  4. Jetstar Airways address
    Level 4, 222 Bourke Street, Melbourne, Victoria, 3000, Australia
  5. Jetstar Airways social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Jetstar Airways Category
Jetstar Airways is ranked 29 among 221 companies in the Airlines and Air Travel category
#27 Spirit Airlines Spirit Airlines #28 Viva Aerobus Viva Aerobus #29 Jetstar Airways Jetstar Airways #30 Vueling Airlines Vueling Airlines #31 Malaysia Airlines Malaysia Airlines

Most discussed Jetstar Airways complaints

my nightmare with jetstar
1
(opinions to this review)
Jetstar Airways Alternatives
SpiceJet 44 reviews Silver Airways 18 reviews EasyJet 246 reviews Flynas 65 reviews Vietjet Air / Vietjet Aviation Joint Stock Company 8 reviews