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Jeulia Store Customer Service Phone, Email, Contacts

Jeulia Store
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1.1 188 Complaints
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Jeulia Store Complaints 188

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6:08 am EST

Jeulia Store not worth it

My boyfriend purchased a ring back in December 2015, and paid extra money for express shipping. The ring was never delivered. I contacted Jeulia customer service three weeks ago to see where the ring was since we never received a confirmation email and a tracking number. After I contacted customer support they finally sent a tracking number. Tracking system said that our order was still „processing”. I called them again and the lady on the phone told that they would give us a refund. Since we didn't get the money I called back yesterday and was told to call back in a week. Horrible service! I spent hours on the phone and their rep kept putting the phone down not wanting to hear anything. I doubt that we'll ever get our money back.

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M
10:24 am EST

Jeulia Store very disappointed

Purchased three items the first week of December and still haven't received anything. I also paid extra for expedited shipping. I keep trying to call the number given on their website but all I get is a recording stating the service dept is closed. I also sent numerous messages to their customer service and receive nothing but a computer generated response saying my order is processing. Few weeks ago I got an email saying that my order had shipped. I doubt that I will ever receive something. Basically I lost $200. I paid via PayPal and I hope they will be able to help me. Don't order anything from Jeulia.

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6:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was shopping around for an engagement ring when I came across Juelia. They showed some really nice products on their website and advertised some of their rings as being Rhodium plated, which is a high end metal compound that protects rings from fading and scratching easily. As their prices showed the product to be on sale I bought it, only to find out 2...

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M
8:06 am EST

Jeulia Store terrible!

This company is a complete fraud! They do not respond to your emails and their customer service is absolutely ridiculous! I ordered a ring, but the size was wrong, so I contacted them to exchange my ring for a smaller size. The one I received was too big and it didn't fit me at all! They tried to charge some shipping fee for the exchange! I'm sending out my ring tomorrow but who knows when I will get it back! I ordered it on November 10, but received it only in January. Just don't purchase anything from this disgusting website. Jewelry is not bad, but customer service is a real nightmare. They don't even speak English so it makes it even more difficult to speak with them.

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M
7:39 am EST

Jeulia Store do not buy from this site!

I ordered two items on the beginning of December and still haven't received my order. I also paid for expedited shipping and was promised my items to be delivered within 14 days. I keep trying to call the number given on their website but all I get is a recording saying they'll call me back later. Also sent multiple messages to their customer service email and get only an automated response stating my order is processing. A week ago I received an email saying my order had shipped out. It was a terrible idea ordering something from this website! Hopefully PayPal will be able to help me and get my $150 back. Don't buy from this scam site!

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8:47 am EST

Jeulia Store I don't know if i'll ever receive my items.

On October 15, 2015 I ordered few things from Jeulia. I also paid for expedited shipping. Two months passed and I'm still waiting for my order. I have tried to contact Support team via email several times, but they do not respond to my emails. I also called many times, but no one picked up the phone. Finally, I contacted their agent through chat, but it did not help a lot. I only became even more confused about the whole situation. Well, I must say their support team is very unprofessional. They could not understand the reason of my complaint and they gave me no answers to my questions. I don't know if I'll ever receive my items. I definitely will not be doing business with this company again!

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B
9:36 am EST

Jeulia Store worst customer service experience ever!

I ordered a ring for my wife and it took ages for it to arrive. Actually it took them three months to deliver it, but the promised shipping time was only two weeks! I was happy to receive it, and would not write anything bad about Jeulia, but they sent me the wrong size. I waited three months for that ring to arrive, but they screwed it up again! I wanted to exchange the ring, but they don’t say anything useful. They promised to send me the instructions for exchange, and also asked me to send pictures to prove that ring does not fit. After I did that, they never replied back. Worst customer service experience ever!

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7:21 am EST

Jeulia Store I want my money back

I purchased a bracelet as a gift for my girlfriend and the paid with paypal. I did not receive no confirmation and no tracking number, but they charged my credit card. Two weeks later i sent them a message asking about the status of my order. They apologized for not replying earlier and finally sent my tracking number. When my order was finally delivered i decided to send it back, because the bracelet looked nothing like the picture on their website. I ordered a silver bracelet, but the one i received looked very cheap. I sent another email asking about returning. They didn’t say anything about returning, only offered to exchange it. I told them that i don’t need another one, i just want to return the bracelet and get my money back. Few days later i received an email from them. They asked which bracelet i would like to get as an exchange. But still there was no information about how to return the item. I hope i’ll get my money soon, otherwise i’m going to ask paypal to deal with it.

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Ghost5067
Apr 02, 2023 8:09 pm EDT

Please don't buy from this company. They are very clearly a scam. Please do as much research as possible before buying anything. I was looking at bags and they are selling a Louis Vuitton handbag or at least pretending to and saying it's 98.00 and calling it a Jeulia bag. That's extremely scammy and misleading also real LV bags are not 98 dollars.

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Jo C-Smith
US
Aug 15, 2022 6:07 am EDT

I'm having a right hard time with this company! I ordered a bridal set of rings back in Feb for my birthday and within a few weeks they had lost their colour and tarnished considerably. Emailed jeulia and we agreed to a replacement set but I had to send my original back at the cost of £15 anyway my new set that I received in May has gone exactly the same way as my first. They won't refund me and keep asking me to exchange to another style. So after lots of messages back and forth they offered me to choose something up to £160 I agreed to choose a different style. They are now requesting that I return my old ones at another cost of £15! My original order was only £141 so with 2 lots of postage I'm paying over what that are offering me. Are these people for real.? There has to be a way of getting your money back from these con artists! Has anyone had a successful outcome?

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KarenOE
CA
Feb 27, 2020 8:05 am EST

I bought a ring and they charged me Jeulia Prime Privilege primecart $9.90
this is the shipping and then they added another shipping cost
Shipping & Handling $9.90
Shipping Discount -$9.90

At the end I paid for the shipping

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Krissusanne
CA
Feb 27, 2020 8:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of KarenOE

It is silly the way they wrote the bill, but the shipping cost for your order IS $9.90...

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JoAnn Mayernick
US
Jan 20, 2020 9:06 pm EST

ring was never delivered.was supposed to sign for it but it was never delivered.

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Krissusanne
CA
May 28, 2019 4:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I received authorisation for a refund! I sent the ring back and they will not give me My refund, only a store credit. Like hell I will EVER buy or want anything from them again! Now they have my ring AND my money! I want a refund like their policy indicates!

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Angela Just
US
Dec 13, 2018 10:19 am EST

Had a return for store credit and I asked for my funds to be returned to my paypal. I was told yes and it would be 30 days at the most. Almost 90 days later I'm still arguing with them about possessing money that they legally have no claim to and I'm paying interest on the item that I don't even own... BUYER BEWARE... the quality is horrible and the customer service will cause severe anxiety with thoughts of irrational behavior like flying to China and sticking their cheap jewelry where the sun don't shine!

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cici popa
US
Dec 11, 2018 9:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

On nov 28, I ordered a ring and a full amount was retained for the purchase; today, the same ring is 30 % off; I think that I should get the same discount or my money back. My receipt no [protected]

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John Dornan
US
Oct 20, 2016 2:15 am EDT

They ripped me off too. They shipped me a ring missing stones. I even paid to send it to CA and they still never fixed it. So wrong! What can we do? Order number [protected]
This is where I shipped it back.
(First Name): WNZAK
(Last Name): xia lin
(Address): 20275 Business Parkway. #Y2832
(City): City of Industry
(State): CA (CALIFORNIA)
(Zip Code): 91789
(Tel): [protected]

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Tom Dees
US
Mar 08, 2017 9:16 am EST

They gave me the same address, which does not exist. The post office said "it was a none deliverable address" and would not except it.

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Annie1965
US
Jan 03, 2018 3:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Tom Dees

Hi How did you go did you get money back as Im going through same thing at the moment

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Rebecca N Keith Richardson
US
Apr 05, 2018 7:51 pm EDT
Replying to comment of Annie1965

I recieved a ring today..an wrong size spend 2 hours in phone..how can we put this company under. We paid 257 for a ring that is not the roght size an will probaly change colors..this should not be allowed..how are they still operating

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Krissusanne
CA
May 22, 2019 10:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Tom Dees

I sent mine to this address and the post office has it marked as delivered!? But they will not refund my money!

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Maria-Juliana Riveros
US
Aug 23, 2016 4:16 am EDT

This is not real silver rings. 2 weeks ago I received the ring and is peeling and changing the color.
I contacted customer services and they are in CHINA, they don't want to received my ring back or give me money back. very poor quality, NOT REAL SILVER, BE CAREFUL

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AndreaWTF
US
Jul 26, 2016 5:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

For any of you who are considering buying from that Jeulia company...DO NOT BUY FROM THIS COMPANY. THEY ARE A SCAM! I paid for shipping when I bought a ring and I paid for shipping when I returned the ring and they are still deducting shipping costs from my refund because "it is their policy." Ridiculous! 😡😠

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F. Lindsey Gibert
US
Feb 20, 2017 6:52 pm EST
Replying to comment of AndreaWTF

You could file a complaint

https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc

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ViCiOuS V
US
Dec 11, 2017 12:30 pm EST

Can you provide me the steps to do this complaint on this website? Not sure what category to put them on. We've all been ripped off, this company shouldn't exist!

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Rebecca N Keith Richardson
US
Apr 05, 2018 8:03 pm EDT
Replying to comment of ViCiOuS V

Me too.. I recieved my ring today and its 3 bands an 2 are correct size an one is not. They will not even give me a return address until I pay for shipping. For a new ring ..which its there fault this is crazy

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About Jeulia Store

Screenshot Jeulia Store
Jeulia is a reputable online jewelry store that offers a wide range of high-quality jewelry pieces at affordable prices. The company has been in the business for several years and has gained a reputation for providing customers with unique and stylish jewelry designs that are perfect for any occasion.

One of the standout features of Jeulia is the wide variety of jewelry options available on their website. Customers can choose from a range of rings, necklaces, bracelets, earrings, and more, all of which are crafted with precision and attention to detail. The jewelry pieces are made from high-quality materials such as sterling silver, gold, and platinum, and are adorned with sparkling gemstones such as diamonds, sapphires, and rubies.

Another great aspect of Jeulia is their commitment to customer satisfaction. The company offers a 30-day return policy, free shipping on orders over $99, and a lifetime warranty on all their jewelry pieces. This means that customers can shop with confidence, knowing that they are getting the best value for their money.

Jeulia also offers a personalized shopping experience, with a team of expert jewelers available to help customers choose the perfect piece of jewelry for their needs. Whether you are looking for a special gift for a loved one or a stunning piece to add to your own collection, Jeulia has something for everyone.

Overall, Jeulia is a fantastic online jewelry store that offers high-quality, stylish, and affordable jewelry pieces. With their commitment to customer satisfaction and personalized shopping experience, it's no wonder that they have become a go-to destination for jewelry lovers around the world.

Overview of Jeulia Store complaint handling

Jeulia Store reviews first appeared on Complaints Board on Dec 18, 2015. The latest review No Refund! SCAM! was posted on Nov 1, 2023. The latest complaint jeulia interchangeable princess cut created white sapphire wedding set sku:rrg1105 was resolved on Sep 26, 2017. Jeulia Store has an average consumer rating of 1 stars from 188 reviews. Jeulia Store has resolved 3 complaints.
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  1. Jeulia Store Contacts

  2. Jeulia Store phone numbers
    +1 (888) 219-8158
    +1 (888) 219-8158
    Click up if you have successfully reached Jeulia Store by calling +1 (888) 219-8158 phone number 0 0 users reported that they have successfully reached Jeulia Store by calling +1 (888) 219-8158 phone number Click down if you have unsuccessfully reached Jeulia Store by calling +1 (888) 219-8158 phone number 0 0 users reported that they have UNsuccessfully reached Jeulia Store by calling +1 (888) 219-8158 phone number
  3. Jeulia Store emails
  4. Jeulia Store address
    18551 Arenth Ave., City of Industry, California, 91748, United States
  5. Jeulia Store social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Jeulia Store Category
Jeulia Store is ranked 47 among 298 companies in the Jewelry and Watches category

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