Jeulia Store
Reviews and Complaints

I odered a ring on November 10, 2016. I returned as instructed from customer service @ Jeulia. I have tracking information and a signature verification that it was received by them. lI have emailed them at least 15 times looking for my refund information. After each email, i get a reply that asks me for more information regarding my return. Tracking number, who signed for it, order number, how do you spell my last name, etc. Each email contains ALL of the information each time I email them. Now, my emails are being rejected. I have emailed them from a different email address, now no one is answering my emails at this point. When I call, they put me on eternal hold. I just want my $$$ back.

I ordered three rings, two I had to exchange due to quality issues and never received the exchanges back after one month of waiting. Tracking gives me no information, it is a tracking number that goes nowhere. I have spent countless HOURS trying to chat with customer service with no resolve. They continue to tell me the items are in the mail and they never arrive. The third ring I ordered I never received. I filled out one of Jeulia's Service tickets with my order number and they responded the next day asking me for the order number (the order number was in the subject box of the return email to me!) This company is a SCAM to get your money with a crappy product that does not deliver. I want my money back! I HAVE approximately $300 in to jewelry never received.

I ordered and paid for a ring on november 15th, 2016. I was given a number to track my order which has not changed since november 26th and has never left china. I was told it would come usps and should arrive on december 18th. When i didn't have any luck tracking it myself, i called usps and was told that the company never set up a tracking option and they couldn't help me. I sent more than one email requesting information to jeulia.com. Now more than fed up, i requested a refund and was told "sorry, no refund". They said they could recharge me the full price and send another one but no refund. So now i will be contacting the bbb and everyone else i can think of. They better make this right... This is bull####... One way or another the will pay.

I ordered 3 items & 1 free gift order #[protected] on november 27, 2016 you received my payment through paypal transaction id # 2se098040b817880x in the amount of $159.81 I never received my items. If you can please call me at [protected] or email me at [protected]@gmail.com to explain to me why you have over 250 bad reviews of people who never received their orders and why your phone # [protected] has been disconnected. If I don't get a respond within 24 hours i'll have to take legal action with the other people that are starting a class action suit against you.
Sincerely tracy banta december 27, 2016 @ 9:55 a. M california usa time

It has now been over 7 months and the thieves have not fixed or replaced my ring. After telling them 7 times it needed fixed because it was sent short of a stone and them failing to give me return information it was sent back to the only address we had at $76 cost to ship. We then asked for a refund after 2 months of no response and we got an email telling us we sent it to China where it came from instead of a California address. Do not trust these people or do business with them. Their integrity is non existent. Tried to track USPS shipment and was told they couldn't track it because after it arrived in China it was never delivered. That is what USPS said but who knows about non trustworthy companies like Juelia. Do not trust these people.

I order a ring #[protected]. Twisted round cut white and fuchsia sapphire wedding band on November 21, 2016. I have not received the ring yet should have been hear before Christmas. I have tried tracking it with usps tracking # LT44138627CN and they have no information on it.
Susan Nelson
15671 Manitoba Rd
Eden Prairie, MN 55346
please try to track it down or send me a new one.

order # [protected] &[protected]
Mailed back both order for Refund on 11/23/2016 your company received it at 11/25/2016 @ 12:59pm by J Lu in California, where is my refund don't want exchange want my money back almost a month now your company is giving me the un around now you want me to mail the merchandise to China you already have it since 25th November 2016 how I supposed sent something you already have in your possession since 11/25/2016 tracking #was provided to you but here it is again USPS [protected]

I ordered a ring for my husband for christmas on november 12th as a christmas present and here it is december 23rd and no one has contacted me or sent my ring. I am highly upset that this is a fraud and I want my money back or I am reporting this to the bbb. Contact me asap. [protected]. I have tried several times to contact this company and the number is disconnected. I tried [protected] and I tried [protected] and can never seem to get a live person. Please assist me with this matter as I am afraid my identity has been compromised.

I ordered a ring. I guess I should have read the fine pring. 3-7 days just to process prior to shipping. I paid extra for the shipping and I am anxiously waiting to see if it comes and the quality of the ring. The customer service line is terrible. I don't believe they even look at the orders they just tell you what you want to hear and try to get you off the phone as quickly as possible.

Ordered on the 14th of November paid in full on a UK site, email said 7-10working days, was apparently "shipped" on the 16th of November, it is now 36 days and still no ring. After numerous emails and live chat messages I was told the ring was coming from China and would take 25 working days excluding weekends .
Today is the deadline and the ring should have been here but guess what ... Yep NO RING.
The engagement ring is for my son and his girlfriend who are supposed to be getting engaged on Christmas Day .
But no thanks to your money grabbing company who are totally full of lies and false promises you have spoilt there engagement plans .
Even the shipping number you have supplied is absolute rubbish !
It was tracked as paving China on the18th of November and now it says" unable to track"
How very convenient for you !
I find it absolutley disgusting that you can do this to people . Your company wants boycotting, bad publicity and in all fairness you want shutting down .
You have scammed my son out of his money and numerous other people with your lies .Shame on you .

I have ordered from www.jeulia.com and received an incorrect product. I contacted Jeulia support and sent them a picture and they asked me to ship the item back. They said that as soon as they get it back they'll ship the correct item. Even though they said so they did not give me a return address. I sent them a message and asked for a return address and also for a return label. They did not reply. I'm extremely disappointed with this store!

Order # is [protected] that order consisted of White Sapphire wedding set, a Holiday gift and a necklace and the other holiday gift was a bracelet. I have not received any of it as of yet. When I went to the site I have a tracking number and it says the order is complete, but where is it. At this point I'm wondering when will I get these items, since they were Christmas presents, and to be perfectly honest I am totally disgusted at this point. I want answers not sob stories.

Immediately after i ordered my ring i noticed that they charged me $20 for shipping. They advertise free shipping on all orders so i didn't really pay any attention. I tried to contact them but they didn't get back to me until after it shipped and said i "chose" expedited shipping. I did not "choose" expedited shipping because it didn't give me a choice. I went back in after and still don't see how to change the shipping method. Shouldn't it just default to free shipping since that's what they advertise all over their website?

After receiving my ring, on the 4th day i noticed a stone had fallen out. I emailed them and received an automated response and nothing else.

Horrible customer service!

I have been trying since October to get my refund back from Juelia with no success. All they have to do is go to Pay Pal Resolution and verify the receipt from UPS tracking number 1z1A1F980339916636 and let Pay Pal know the received the merchandise returned to them by UPS. HOW HARD IS THAT? I have called several times and text several times in this matter with no results.
I want my refund back on my account.
Cecelia Curry. 330 285. 8903
1962 Ayers Ave.
Akron

Jane Louise Knudsen
Dec 6 (1 day ago)

to Jeulia
Dear Luke

I have had a night mare experience with your company and really pray you can sort it out

I ordered a ring from you and not 12 hours after placing the order I realized that the ring size was in correct.
I immediately e-mailed your customer service team who quickly informed me that it was too late and the ring had been shipped. ( Even though your website says in takes 2 - 3 working days for shipping.
They said I could send it back.

I was unhappy and told Grace the agent I dealt with that I wanted a refund...numerous mails where sent backwards and forwards.
It was finally agreed that I would swop the ring for a different one.
I paid the extra costs via paypal.

I was given an address to return the original ring and then was constantly asked for my courier details, which I had sent numerous times
She said the address was incorrect after she (Grace) had sent it herself to me, from her e-mail address.

It took the company over two weeks to find the ring which arrived at the given address on 10 Nov 2017.

I was finally notified that my new ring was on its way.
It arrived and it was just a bigger size of the first ring...what happened to the ring she agreed to swop it with.

I sent a mail to say it was wrong and wanted to return it.
I have had no reply. to date.
I want a refund please

I am so desperate to get the ring for my friend that I went onto your website last night to order the correct ring and as you had 3 rings that were very similar I put them in my cart, in order to choose one.
I chose the ring and proceeded to pay for it, whilst pay pal does not show you the amount you are paying for only afterwards, I then realized I had paid for 3 rings.

I sent a dispute request and have asked that the whole transaction be refunded.

Note from paypal :

Once a payment is marked as completed, it can no longer be canceled. However, you can request a refund of a completed payment. To request a refund, send the seller an email. Ask the seller to go to the Transaction Details page for your transaction and click Issue a refund.

Please can I ask the following :
1. You send me the correct address and person for me to return the second in correct ring to.
2. You refund the full transaction from last night.
3. Arrange for the ring I want to be sent to me using the refund from the ring to be returned again.
4. You send me a telephone number I can call you on from Dubai.

Please can you let me know if you understand this request.

Regards
Jane Louise

I have purchased a ring from www.jeulia.com 15 days ago and received nothing yet. After I paid for my order I was told that I'll get my ring within 5-7 business days. I have no idea where my order is and I don't even have a tracking number! When I contacted customer service they said I'll get my order soon and that's all the information they gave me. I tried to cancel my order and they said that it is impossible because my order was shipped. I hope I'll get my ring but I will never buy from this store again!

I placed two different orders with this company and I regret ordering I did not receive any of the packages which they said that I should have received I've been trying to deal with them which the phone number I called the answer it by saying hello and I'm like is this you know the company and they're like yes and it seems like they're in another country and it's very hard to understand them and I gave them the order number and they basically was like we mailed it and they do not want to help me so I have had to choose another way to try to get my money back and resolve the situation and I will never order with this company ever again

My husband bought me a skull ring for Christmas, I wore it a few times and the stone fell out, I contated Jeulia and they told me to return in and provide shipping ifo which I did, followi g up with them via email. After weeks and me continuing to contact them, they finally said they shipped it back with a shipping confirmation number that was fake. I have since then emailed 10 times and they just stopped replying... Im dissapointed and disgusted in this company especially after seeing all these complaints and have decided I am going to do all I can to make sure not only my situation is rectified but all of these...

My husband bought me a bracelet for our anniversary in September. I wore the bracelet for 20 minutes and it broke. I contacted the company, sent them pictures and then paid for it to be returned. I made sure that the order number was on the package as well as in the return box. Several weeks later I called the company and gave them the tracking number. It is now mid November and I have still not received my replacement or even an email acknowledging that they plan to send one out. The customer service line never picks up. Horrible customer service. At this point I either want my replacement asap, or a refund for both the bracelet and the return shipping cost. Order [protected]

I ordered in October didn't get till November 12th. The rings were cheap looking as I examined them. I don't like the way Julia is so evasive when I tried to return items! I never received a tracking number nor do I know the order number. I think the Attorney General should look into Jeulia business practices! I want my money back immediately! Jeulia don't really provide a ADDRESS to return items, it's a RIP off!