Jeulia Store
Reviews and Complaints

I got a damaged ring. Very disappointed. Spent hundreds of dollars and one month of waiting and what did I get instead?
I called the customer service department and they said I had to ship the ring back. At my expense, by the way. I wonder why your company doesn't refund these fees. It's you sent me the damaged ring, your fault, not mine, but I had to pay.
However, it's been a month since I shipped the ring back and there's still nothing from them. They keep ignoring my emails.
I am tired of this crap. Don't use this company.

Buyers beware of this company ! When you go to their website to order it clearly states 30 day Return Policy what it doesn't say is that if you order any size that is not a whole size it is NOT refundable if you are not happy with the product you ordered. Also the ring I purchased was supposed to be 1.25 carats it doesn't appear to even be a carat it looks more like maybe a .50 carat and the bands you almost need a magnifying glass to see the stones (of course they looked much larger on their website. I learned my lesson the hard way - please don't let this happen to you. This is a terrible company !

I have never seen anything like this. I ordered an item but they said I had to sign up to receive it. That was pretty strange, but ok, I did what they wanted.
Next step is that I got a notification about my package that it was delivered and I had to confirm it. But there was nothing to confirm, I didn't get any package. I called their customer service to tell them about the issue and wrong information and asked for my money back, they said they would call me back. It's been 2 weeks and there's no reply and it's impossible to reach them. Very strange behavior. Looks like they don't want to refund my money.

I just posted this to Jeulia Jewelry's FB website because I know the minute I posted this they're going to delete it from their page..just wanted all my friends and fam to know about my customer service experience with them and to think twice about buying anything from this company..Happy Birthday to me!

Just received my birthday present ring in the mail and I am absolutely 💯 displeased with Jeulia's Customer Service! Took my ring out of the box and the top of the main stone had a dull film on it..tried to rinse it off thinking maybe it was dirty and then proceeded to polish it with the cloth given...dull film still there..called Jeulia to let them know and got a customer phone rep in China...proceeded to explain to them about my situation and he said to send pics of the ring so they could see the flaw..I explained to him that I could take a pic and send it but they wouldn't be able to see the dull film on the ring without looking at it with the naked eye..when I asked to speak to a manager/supervisor he just kept repeating to send a pic..I was a little upset at this point because I was looking forward and so excited to wear it this weekend for my birthday..he then hung the phone up on me..now I'm really agitated at this point...called back and spoke to someone else who told me the same thing..I asked to speak to a manager and she informed me that one would not be available for 7 hours..of course the reason being obviously ALL of their customer service reps are in Hong Kong...oh but they do have offices in California! Riddle me this..then why don't they have customer service reps in California that can deal with customer service issues there? I am beyond upset and frustrated! I have ordered stuff from here before but will NEVER again! Your customer service reps SUCK and are totally incompetent! Maybe for being such a large company with over 1 million followers on FB and offices in California y'all could get some US customer service reps to deal with the obvious egregious issues your company has so that as a US consumer I don't have to wait till 12:00 midnight to speak to a manager/supervisor! Jeulia thank you soo very much for ruining my Birthday! P.S. Too all my fab friends..just wanted to tag y'all so that y'all know the hades I went through and not make the mistake of ordering from here...

I am not one who likes to wait for a long time, so after I placed my order I chose an express delivery to get my parcel fast. Unfortunately, the item I got was broken. I called their customer service and found out what to do to send the item back and to get refunded. They agreed to replace the item. I sent the old one, paid for the shipping and started to wait for them to send the item to me. But nothing was shipped. I called them and asked if they are going to ship anything and if not, please send the money to me and for the shipping as well. A broken item is not my fault, so why would I pay for the shipping and be ok with that? They refused that and said that I simply have to wait. That would be great, but it's been a month, my new item never arrived and they still refuse to refund. Is there any justice?

I purchased a ring on 8/12 and received it on 8/18. I realized I had purchased the wrong size 8/18 so I contacted the company and was told that I would need to return the item and give them the tracking information (I did this all on 8/18) and since I paid an extra $20 for expedited shipment on the new ring, once they received the shipment back my new size would ship right out. I then confirmed they had received the package on 8/22 at 12 p.m. On 8/24 I had not received an email for my new tracking so I contacted Jeulia and the gentleman was extremely rude and kept making excuses as to why the new ring had not shipped out. After being disrespected I asked to cancel the order since it still had not yet shipped out. I was told they would refund me and then I received an email from Ashley stating they would not be refunding me per their refund policy. When I checked their refund policy, I confirmed I had followed their guidelines to receive a refund. Today, I received an email from PayPal saying they have agreed to refund me a partial amount. Which again is not per their policy they have on their website. I am so disgusted by how I was treated by their customer service agent and how difficult it has been to receive a refund from this company and the fact that I am still waiting for a refund!

30-Day Return Policy
We want you to feel comfortable and confident when shopping at Jeulia, which is why we offer a 30-day return/exchange policy. If you are not completely satisfied with your purchase, you may return it for a refund or an exchange within 30 days of receiving your order.

If you would like to request an exchange, instead of a return, please contact one of our representatives within 48 hours of receiving your order. Jeulia will cover the back and forth shipping fees by regular mail under the following circumstances:

You received the wrong item.
The item is broken, defective, or has an incorrect engraving.
When requesting an exchange, customers will be responsible for back and forth shipping fees under the following circumstances:

Customer ordered the wrong size.
Customer does not like the item in person.
Please note:Items can be exchanged more than once. The time frame for this must not exceed 30 days from when the original order was received.

If for any reason you're not satisfied with your purchase, please email [protected]@jeulia.com and we'll provide you with further instructions on where returns should be shipped, and the amount you will be refunded. Refund amounts for returned items will be credited to you in the same currency and using the same exchange rate as your original tender. Returns must be made within 30 days of delivery.

I ordered a $100 ring. Got it, didn't fit well, requested information for returning the following day.. Sent a pic as requested, returned as directions requested the same day and now after a month of no refund they say it didn't have a tracking number so they now won't process the refund!
The ring was $100 I paid $30 to ship it back! This is totally unacceptable! There a several email communications back and forth. This is simply unacceptable!
Order # [protected]

I ordered 2 sets of rings. They did not fit. There was nothing included as to where to return them and how much I paid for them. I was out of the Country for a month and returned very ill. I am just able to write now to pursue this. The return label says they came from China. I had no idea they were being purchased from there. I do not know where to return them and if I will gt my refund. I am beginning to think these are all a scam and the consumer is out of the money they were charged.
I want to know that address to return them and how I can get the invoice with the charges. I think a lot of people might want to get involved in a class acion suit against these companies.
Linda L. Mehnert
7/5/2017
Shipment Reference: [protected]

I've had my engagement ring for just over a year. Of course past the warranty. So convenient. My ring has a bent in the band. I've lost 3 stones. 2 I was able to recover. Now I'm without a ring. Cheaply made item only lasts a year. And Jeulia stands by quality? Very unhappy and was told nothing can be done as now past the warranty. Was given an apology for the inconvenience bit this is all. Again Jeulia only gives you 1 year after that their Jewlery falls apart. Buyer beware.

I returned a ring for repair because it turned black after swimming in a salt water pool ( so most likely not platinum plated as stated). So since I was returning a ring I included another ring with a note that it was wavey and it still had size tape on it so I never wore it. Just wanted an exchange I asked also since they were exchanging it if I could get a smaller size.
I received the ring that turned black but not the other ring. I have been in contact with them for over 2 month. Their answer to me is I didn't have permission to send it back(for exchange) . need to prove it was in the package. I can buy it back for half price. What? Someone opened that package my note had my phone# Order #address. They could have called me if there was a problem or sent it back immediately. Don't buy from them, unless you never expect to return or exchange.honestly there are other places to buy the same type of jewelry.

I purchased this ring for a gift for myself for Christmas Last November and I started wearing it back in January and I noticed some of the sets had fallen out and I looked for your warranty and I sent if back for repairs the end of May this year I got if back a few weeks ago and I wore it for a special event and noticed again that another set has fallen out and I love the ring and I get tons of compliments on it but I'am very disappointed in the quality and now that my 30 day return is long gone and repairing it will not help I find myself stuck with something that I can't wear but know that I hope your quality improves . The order # is [protected] and the item # is RRG1231-5 and my name is Mary Avery-Penegar my email address is [protected]@yahoo.com please help me resolve this issue thank you.

I returned the rings per their instructions, had to start a PayPal dispute, PayPal misunderstood my claim and went in Juelia favor as Item was as described. I returned the rings, I did as I wa asked and I'm out $130.00. I intend to file a claim with the Better Business Bureau and, since they use California for returns, the State Attorney General's office. I am so sick and tired of being ripped off. I am also filing against PayPal for their role in all of this. This all started in early June.

I got my refund pretty quickly after returning my ring and necklace (within 7, data if then reviving my return). However, to have to pay shipping costs 3 times is ridiculous! I paid to have the product shipped here $20. I paid to return the item $14, and then they deducted the $20 original shipping charge from my refund. This is poor practice and should be looked into. I wouldn't buy from these people again and I don't recommend it to anyone. I believe all of the "good" reviews are written by employees (read them carefully...the company is in China and the English is poor on many of the reviews).

My fiance and I ordered my temporary wedding set from Jeulia in April of 17. It's been nothing but a hassle since I got the set. I wore it two days before the black rhodium started to wear away. I contacted Jeulia right away via emails, fb messages and phone. All 3 resources told me different things. They wanted me to send pics, which I did. They said I'd have to return the ring to exchange it but wouldn't give me a refund seeing as I didn't have the tiny tiny piece of paper stating the size of the ring that was on the ring when I received it. I would've had to pay even more shipping to send it back and then more shipping for the new ring. I finally gave up and just recently got back in contact with them via fb. It was the same old song and dance as before, even worse. I said forget about it. It's not worth my time and energy and emotions to deal with them. So, basically, I got ripped off.

WARNING ⚠️ ! Be very careful spending your hard earned money with Jeulia Jewelry which is very heavily advertised on Facebook.

This company will not stand behind their sales nor honor refunds. They have drop down menus with ring sizes to choose your jewelry. One example is a drop down for the size 4. In addition to the ring price they add a $20 fee for this size.

The company NOW says this is a customized ring and cannot be returned for refund, even though the item has not been worn, does not fit and is standard on their drop down sizes.

Buy American and stay away from these China online retailers. And avoid Jeulia at all costs. There are better companies to do business with.

On may 9, 2017 I attempted to purchase:
• jeulia cushion cut created rainbow topaz mermaid ring
ring size 7 ¾ sku #rrg1104-150
Price: $212.46
•holiday gift - heartbeat necklace sku #rgt331-4
Price: $0.00
• holiday gift - single stone necklace sku # sku # rgt408-6
Price: discounted because of holiday $16.68 (now $19.99)
•engraving: “my kids, my 🖤”
Price: $20.00
•expedited shipping
Ups (expedited shipping) 1-4 working days - only u. s. available
Price: $20.00
While placing this order, on may 9th I called jeulia's customer service twice. the first was a gentleman I believe was named damon/damien, leslie was second. damon couldn't help me with resolving a tech problem preventing me from having my ring engraved. leslie was supposed to assist me in paying with my bank visa but technical difficulties only allowed me to pay using paypal, and I couldn't add a single stone necklace sku # rgt408-6 (price was on sale for $16.68 now $19.99). paying with paypal meant I couldn't select certain options.
On the checkout page the engraving was displayed as “my kids, my “ (not “my kids, my 🖤”). I spoke to a gentleman I believe named damon/damien between 6pm-7:30pm, and he said that tech support wasn't available but to pay for the engraving and call during their regular business hours to speak to someone who could help - he couldn't say whether the heart would be engraved if they couldn't see the heart in the order (and spelling out "heart" was too many characters).
I didn't feel comfortable paying if there wasn't a guarantee that it'd be engraved correctly and if they could engrave a 🖤- so I temporarily removed the engraving until I could later speak to a representative/supervisor/tech support. which I did by e-mail, and on social media and facebook messenger to jeulia's facebook business page contact (messenger).
Upon checking out I experienced more issues - inability to pay using a credit card, being redirected to paypal and not able to pay for expedited shipping ($20), the second necklace ($16.68 on sale) and brought up the earlier call about engraving ($20), I called the same night about an hour later and spoke to representative leslie.
So, I went to checkout and in my order was:
The mermaid rainbow ring, the heartbeat necklace (free), free shipping. order # [protected]
When trying to checkout the "checkout buttons were either paypal or credit card. I wanted credit card but it wouldn't work, i'd be directed to paypal, I called hoping to reach a representative who cared about my issue, apologized for the inconvenience, could direct me to technical support or someone who could better assist me such as a manager because she seemed to not understand my issue due to the language/accent barrier. instead my representative was leslie. - the rudest customer service rep, who could and would not help me, or direct me to someone who I could understand and vice-versa, refused a supervisor, refused tech support, and stayed quiet, typing, while I sat waiting silent thinking perhaps she's helping me, for about 15 minutes when I realized she was trying to make me hang up! extremely passive - aggressive. representative (leslie) told me to"call back in 9 hours, when our supervisor gets in it's 2am here"(but I need to wake up at 2am my time to call to give you my money and be a consumer of your product because you can't help me I needed a supervisor.)
I finally gave up, I told her i'd be writing reviews on fb, telling friends/family, doing yelp, contacting bbb, and emailing her supervisor, and up the chain till I reach the owner/co-owner, hiring manager, everyone. about her lack of professionalism, rudeness, unwillingness to attempt to help me, didn't apologize at all for the inconvenience or offer a discount/promo better than one of three offered on the site"mom"-$10"cut30"-$30off"one for 15%. nothing. then I hung up really questioning if I should give jeulia's my money? I did order. but because I had to use paypal I couldn't choose a quicker shipping method and I couldn't select the necklace sku is rgt408-6 that was available for $16.68 (thank you to representative loren who emailed me the sku so I could see the necklace details) but it was too late and I couldn't pay due to the technical difficulties and was forced to use paypal? but I figure one really bad representative doesn't make the whole company bad. loren was wonderful communicating with me. also there was a countdown clock that I had to use my $60 off code (cut60); loren was wonderful communicating with me. so I did order.
So I did order-order #[protected]
Even though I wanted to add the two necklaces the one shown on the order I received the (the heartbeat necklace), and the single clear stone skku-rgt408-6 (it cost approx $19.99 but was on sale for $16.68)- this is the necklace was supposed to be included free in this facebook message from loren sent when I reached out on facebook messenger "hi, syddles (my nickname). we are sorry for all the inconvenience caused to you. please do not worry about the delivery time. your package is ready to ship now, and you may receive that after a week. we will let you know once the package ships out as well. for the necklace sku is rgt408-6, we are sorry about that. and we gift you another necklace as free in your order. hope you will love it and have a nice day to you.🙂" representative loren in my e-mail (there were several conversations about the necklace I wanted to order but didn't know the sku to explain which necklace I wanted, I sent her a screenshot, she identified it);
She (loren) stated in an email on may 10, 2017, at 6:07 am, jeulia us-service ticket wrote:
Dear jennifer squire,
Thanks for your feedback to jeulia jewelry, we apologize on the impoliteness on behalf of our company deeply, we will consider this kind of issue serious, and hope you can still keep us as business partner. the necklace sku is rgt408-6, and the stone we use please see the link below:
Http://www.jeulia.com/stone-we-use"
This is the free necklace that's to be sent. not the heartbeat one I paid for. (I couldn't buy both because I was forced to use paypal and I didn't have the $16.68 to buy that extra necklace, engraving $20 (even if there wasn't the initial technical error, and expedited shipping $20 (although like I said loren made sure it was shipped quickly but forgot to include the second necklace in the order.
Which was implied by saying in another email :
“for the necklace sku is rgt408-6, we are sorry about that. and we gift you another necklace as free in your order.” - stating the sku of the necklace I didn't get and wasn't sent with my order, and saying “we gift you another necklace as free in your order” – I already had the heartbeat necklace that I added that was priced $0.00 (free). so representative lorens statement implied another free necklace w/ sku rgt408-6.
After receiving my ring and free heartbeat necklace I ordered, I noticed the second necklace wasn't in there. so I must of talked to multiple representatives because each time I had to repeat everything, and i'd get “i'm sorry, we apologize “ promises through social media (facebook, email, instagram) were made to engrave the ring for free, send the promised necklace and expedite shipping back to me for free (but I had to pay to ship them the ring to engrave) which I was ok with.
But nothing ever happened, except more apologies and eventually they recanted all promises, tried to twist the implied meaning of lorens words to say the free necklace was the one I ordered free (the heartbeat necklace), which was ordered before loren identified and promised another necklace.
Then through facebook messenger I got this message (I can screenshot all the facebook messages):
“hi, we understand how frustrating this experience has been for you and sorry for all the inconvenience caused. may I know what can we do now to meet your satisfaction or what is your suggestion for this problem. thank you.” unknown representative (wouldn't give name) on facebook messenger
My replies to unknown representative on facebook messenger:
“I only want what was specifically promised by jeulia representatives.
1. my ring engraved free (and correctly because the heart isn't showing up when I checked out)"my kids, my 🖤"- i'd spell"heart"but it's over the character limit.
2. the free necklace sku rtg408-6 (it was $16.63 at checkout) it's the top right necklace pic in this photo from checkout.
3. then it shipped back to me at no cost because this wasn't my fault (i'll pay to mail my ring to you unless your able to send a shipping label - but I need the information to do so).”
And then said:
“so, I would be willing to update my facebook, instagram (where I review products), twitter (where I review), and anywhere I left a review, if jeulia follows through with their promise to engrave my ring correctly if I send it back (for free), and send the necklace sku408-6 I wanted to buy but couldn't (and was promised by jeulia rep it would be free).
I'd have paid for expedited shipping initially, but although it'd be appreciated I won't leave it in my review (i'll omit it).
I'm not trying to be difficult but representative leslie was so awful, and my experience was overall terrible, that I feel following through on the promise to engrave and send the necklace (both fairly cheap), isn't very much to ask.
So I really want to be able to tell them at the end of the day, my experience was wonderful, they corrected mistakes (whether technical, service related, etc) and went above and beyond to fix the issues and kept promises that were made.
Thank you in advance for your attention to this matter and I hope we can now work towards a solution.”
As it currently stands:
Throughout my communications e-mail/facebook messages in messenger I was promised that the necklace sku # rgt408-6 would be sent, my ring would be engraved for free to say"my kids, my 🖤"and for the inconvenience shipping would be expedite when sent back again..
Not only were these not done (sloren ensured my initial shipment was sent out fairly quick), I have been questioned over and over giving the same long, in depth story, only to be asked questions again that i've answered in my story and separately over and over. when I finally decided I didn't want to support a company that treated their customers so poorly, and the product looks much nicer in the website than in person, and promises made were never kept regardless of how much proof I showed and how clearly and often I explained the situation. jeulia's jewelry has failed in every aspect. my order was incomplete and the ring isn't nearly as nice as the website shows. I requested a refund, and was told that because the sticker"size tag" was loose and fell off it could not be returned. although, it says you can return it for any reason within thirty days.
I want a full refund (to return the ring). split in half and the underneath part that sticks to attach to the ring was half off so the other half dried, there was no saving it. besides what policy for jewelry ever makes you save that?! the size is on the order! they can measure it again also. it's a scam.
30-day hassle free for any reason returns what a joke. at this point I want a full refund, it's within the 30 days, and the tag falling off was due to them putting it on incorrectly so it was stuck to the styrofoam and came off when I removed the ring to see it and try it on.

I ordered the two stone two tone twist round cut created white sapphire ring, and wore it maybe four times and a stone already fell out. The SKU-SGAT22ZH034 IS THE ORDER NUMBER. I ordered a size 8 1/4 and would like it replaced please. I love the ring, but for the money I paid it should be a lot more durable. I would appreciate your time on this matter as soon as possible. Thank-you

I ordered rings from Julia after seeing a Facebook ad, now I know better. I ordered the ring on May 19, 2017 and received it May 31, 2017. The quality is garbage. Paid over four hundred dollars for three rings for gifts and they look like something you get out of machine for a quarter. The quality is absolute garbage and because two of them are "customized sizes" I cannot return them for a full refund. They are liars a crooks and Facebook allows them to purchase ad space. Don't buy from them save your money and go to Target or walmart and get the same ring for 30 bucks.

The ring I purchased is beat up and dented on the band. Looks like it has pits in it from the pictures. My order number is [protected]. I would like it to be replaced... I talked to a rep today and she told me to send pictures. I hope this gets looked at cause from what I've seen, none of the reviews regarding these type situations seem to get taken care of.

When I made my order I was promised fast shipping which never happened. After a long time of waiting I contacted Jeulia to ask about the status of my order and was told that should not expect my order any time soon.
Shipping was taking forever and later I found out that my item was coming from China and they also used the slowest shipping service.
It took almost three months to get my order. I hate waiting, and will not buy from them again. I'm a frequent online shopper and must say that was the longest shipping I've ever had!