on 28 may I purchased a 2021 Toyota Highlander and the dealership only gave me one key , everyone i talk to at the that dealership said they have another key but no one wants me to have it . the Manager at the dealership lied to me several times and haven't told the truth not once . I cancel the extended warranty on the 29 may and they hadn't turned in any paperwork and they still didn't want to do any adjustment and all the paperwork was wrong and i had to sign again and they still wouldn't give me the credit , they said it takes about 4 weeks and i don't know when i will get the second key , it's anyones guess. I have never been to this dealership before that day and I never want to go there anymore , the whole staff is just hateful and whatever else .
Claimed loss: they owe me 2,609.00 the extended warranty had never went into effect.they lie everytime I ask about the key , they don't want me to have it.
Desired outcome: refund my 2,609.00 dollars and give me the second key to my vehicle .
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