WholesaleArtsFrames’s earns a 1.7-star rating from 6 reviews, showing that the majority of artists and frame enthusiasts are dissatisfied with their purchases.
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Picture frame
First, they don't list the frames and mat correctly - so we bought an 18 x 24 that arrived much larger (and smelly) but that isn't the worst. What is truly bad about these people is that it took over 6 weeks to get the wrong frame and then after a very expensive shipping charge - there only response is - YOU ship it back and we'll give you store credit (for the frame cost only) but we can pay for shipping both ways on an issue that they made particularly UNCLEAR and then remove the information so you can't prove it. The mat was supposed to be one piece of core board and instead came in two separate pieces. We've ended up after months with a huge frame for a smallish painting and they have literally NO customer service, in fact they were hostile from the start, don't really care once you've charged your order. It seems like a crooked company and should be earmarked for bad business practices.
I am the person who wrote the above review. First, for anyone who looks at this site - they are apparently DEFUNCT. The phone for this site, no longer operates and there is VIRTUALLY NO WAY TO ADDRESS anything to do with this site.
That said, the owner of the wholesale arts frames reached out to us to resolve our issues AND they did.
These comments are here to say that the owner does care about customer satisfaction and her business and she did make 'things right'. We are satisfied and only sorry we cannot remove this review now.
stay away
I ordered a level b oil paintings, sku number: lbop2436.
Their delivery is not free, so I had to pay extra for this. Then I thought that maybe it made sense to pay for expedited delivery cause it seemed to be cheaper. But nothing was shipped and delivered that fast like they promised to do it. I called them 2 weeks after I placed my order and they said that my order wasn't shipped yet. Very "professional".
Why did I pay extra money if it was pointless? Don't answer, it was a rhetorical question. I guess they are just very unreliable, that's why
last order
I have ordered from WholesaleArtsFrames twice. I was very satisfied with my first order and decided to order again. My last experience wasn't so great.
It took them over a month to deliver and the worst part was that no one from customer service was able to explain why was it taking so long. Ordered several canvas panels and needed them as soon as possible. Very disappointed with WholesaleArtsFrames. I'm not sure if I'll order from them again.
Is WholesaleArtsFrames Legit?
WholesaleArtsFrames earns a trustworthiness rating of 88%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for WholesaleArtsFrames. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of WholesaleArtsFrames's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Wholesaleartsframes.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Wholesaleartsframes.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Wholesaleartsframes.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- WholesaleArtsFrames's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 16% of 0 complaints being resolved.
- No reviews for wholesaleartsframes.com on popular sites. Be cautious and do additional research. Look for information about the WholesaleArtsFrames and be careful with personal information or transactions.
- Wholesaleartsframes.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The wholesaleartsframes.com may offer a niche product or service that is only of interest to a smaller audience.
- WholesaleArtsFrames protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
after a month I haven't received my order
I bought digital printing photo paper from the website www.wholesaleartsframes.com. After 4 days I got email that my order was shipped. But I waited a month and got nothing from them. I tried to contact the seller, but the seller hasn’t replied to my emails and phone calls. I have no idea what to do now. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.
I've been trying to ask them a few simple questions and am unable to get replies. Their customer service seems to be abysmal, and almost non existent.
This complaint was written 3 months ago. It would be helpful to know if company did in fact come through, and the time frame. I am considering have a large canvas wrap mounted on a frame for my wife's B'day in a month. This company's price is 1/3 the price I can find anywhere else, but it is no savings if my experience with them turns into a bad experience. Other online review sites like yelp have mixed reviews, really bad or really good. I checked and they are NOT a member of the BBB or their county. I use that as a yellow flag with any company, and a red flag if the BBB has a gazillion complaints. -Carson
don't buy from them – unreliable company
I ordered two canvas prints from www.wholesaleartsframes.com. After 3 days I haven’t received any info about the order. I called to this company and the rep couldn’t find my order. After that she asked twice for my info and number of order. I waited patiently, but in the end I told her to return money back. She promised that within 3 days I would get it, but it was lie again.So be careful if you use this website or leave comments if you have horrible experience with this seller.
I ordered silver frames. They sent gold. They claim no difference in web photo & what I received. Won't refund shipping. Use your eyes.
scam artists
I ordered a custom painting from them earlier this year. After sending me a proof, I sent them changes and was expecting a final proof before shipment.
Instead, they sent the painting without my final sign off. None of the changes were made and the frame was cheaply put together.
Of course, none of my emails were returned. When I disputed it on my credit card, they started to send me threatening letters.
Stay aware from these con artists!
The complaint has been investigated and resolved to the customer's satisfaction.
WholesaleArtsFrames Reviews 0
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Overview of WholesaleArtsFrames complaint handling
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WholesaleArtsFrames Contacts
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WholesaleArtsFrames phone numbers+1 (818) 255-1400+1 (818) 255-1400Click up if you have successfully reached WholesaleArtsFrames by calling +1 (818) 255-1400 phone number 0 0 users reported that they have successfully reached WholesaleArtsFrames by calling +1 (818) 255-1400 phone number Click down if you have unsuccessfully reached WholesaleArtsFrames by calling +1 (818) 255-1400 phone number 0 0 users reported that they have UNsuccessfully reached WholesaleArtsFrames by calling +1 (818) 255-1400 phone number
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WholesaleArtsFrames emailsinfo@wholesaleartsframes.com100%Confidence score: 100%Support
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WholesaleArtsFrames address6836 Lankershim Blvd, North Hollywood, California, 91605, United States
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WholesaleArtsFrames social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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