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J.ING
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www.jingus.com

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2.2 5 Reviews 22 Complaints
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J.ING Complaints 22

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J.ING I placed an order with this company (J

I placed an order with this company (J.ing) for the first time in July 2022. I ordered several clothing items. I decided to keep a couple items and return the rest. Their return policy states "Refund to store credit will now be processed within 7 business days after your return package arrives at our warehouse. Refund to original payment method will now be processed within 18 business days after your return package arrives at our warehouse. You will receive an email notification once we receive your return package." They sent me an email saying they received my return on August 17, 2022. By November I still hadn't received my refund, so I sent two emails to their customer service. A couple weeks later they responded and said "We switched the receipt account, so we currently can't refund to the original payment method. Our finance team will use the new account to issue the refund. Regarding this case, could you provide your PayPal account so we can issue the refund?"I provided my Paypal account. Months went by and I still hadn't received my refund. I sent many, many more emails with very limited response from them. In mid-December they said "I will ask our finance colleague to prioritize your refund." Long story short, it's been 5 months and still no refund. I believe this is a fraudulent company and they hope people will not follow up on refunds. They are stealing people's money and no longer respond to my emails. All of my email correspondence with them is attached. Thanks

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J.ING The transaction date of my order was 9/18/22

The transaction date of my order was 9/18/22. I didn't receive a thing until the end of November. November 7th I asked them where my order is/ what's the status. They assured me half my order was ready and 3 items were missing. They shipped separately and said they would send me the rest of my order which never happened. I'm now asking for a full refund of $203.98. They don't respond to you unless you send a message on ***, they never get back to you via their customer service email either. It is now December and I'm fighting them for a full refund for this inconvenience! The fact that they don't respond and say they are taking care of things when they are not is a scam. The whole experience has been fraudulent. They never get back you and blame it on time zone / festivals etc. they responded today and said that my refund was going through an approval process but via email they asked for my *** account and said that finance was going to give me a refund for the items that never got shipped to me, which one is it? Who is running this business? Again, I want all my money back not just for the 3 items for the entire order. This is extremely unfortunate, it's December and I'm dealing with an order from September, it's absurd! Please stop this business from doing this again! Emails below: Your order *** has been confirmed on 09/18/2022. Your order should be shipped between 09/24/2022 and 09/29/2022 (PST) Nov 7, 2022 I ask where's my order Nov 9, 2022 - they say 3 items are out of stock, they tell me I'll receive half my order and that they will cancel the out of stock items and refund me Nov. 15 - I send *** info. Nov 16th - they respond JING Customer Care Team 2 (J.ING Customer Care) Nov 16, 2022, 11:03 GMT+8 *** Thank you for all your information! The finance department will expedite the processing of your refund Thank you for your patience*** Now they have stopped responding completely until today! Dec 7th!

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Jane Marafon
Fort Lauderdale, US
Sep 23, 2023 3:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have two orders placed in December/2022 and another in January/2023 and so far I have not received either the purchases or the money

Order no [protected]

02/08/2023 - 57,58

Order no [protected]

12/11/2022 - 178,24

Order no [protected]

12/26/2022 - 85,38

C
C
Christine Jiang
US
Aug 19, 2023 2:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchase an order # [protected] on 6/7/23. It is 8/10/23 now, and the package is still not shipped. In addition, the customer service is blocking my message, and they never got back to me regarding my order.

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Halie7320
New York, US
Jun 12, 2023 7:23 pm EDT

I sent so many emails and placed an order on the website, but no one replied!

It has been 2 weeks since I placed the order, the item was not shipped and no one replied to my emails!

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About J.ING

Screenshot J.ING
J.ING, also known as Jingus.com, is a fast-growing women's fashion brand that has carved a niche for itself in the online market. The company's design philosophy revolves around creating clothing that is as comfortable as it is stylish, by using high-quality materials and excellent craftsmanship. This has helped the brand to develop a rapidly growing fan base that appreciates the brand's focus on quality, attention to detail, and unique style.

One thing that sets J.ING apart from its competitors is its remarkable range of fashion clothing products. Their clothing range includes dresses, tops, skirts, sweaters, jackets, and much more. The brand has something for every occasion and season, whether it's a casual brunch with friends, a formal dinner party, or a summer beach vacation. Additionally, J.ING has gradually expanded its product line to include a hand-selected collection of handbags, shoes, jewelry, and other accessories.

J.ING's style aesthetics are all about being unique and experimental while keeping up with the latest fashion trends. The brand's designers are always hard at work to create fresh and innovative designs that are perfect for the modern woman. The brand's signature style is a blend of contemporary and classic elements, featuring bold prints, bright colors, and elegant cuts. The clothing designs feature intricate detailing, luxurious fabrics, and precise tailoring.

When it comes to customer service, J.ING prides itself on its excellent customer service. The company has a user-friendly website that is easy to navigate, and their customer support team is always available to answer any questions or help with any issues. Additionally, J.ING has a convenient return policy, making the online shopping experience incredibly hassle-free.

In conclusion, J.ING is a fantastic clothing brand that has made its unique mark in the fashion industry. With high-quality materials, elegant designs, and an impressive range of products, J.ING is quickly becoming a go-to destination for modern stylish women.

Overview of J.ING complaint handling

J.ING reviews first appeared on Complaints Board on Mar 17, 2023. The latest review Order 00394850 missing was posted on Aug 26, 2023. The latest complaint On 9/16/22, company sent an email informing me that they have received my return items of RMA #**VVFZ4B for order ****** and will refund to was resolved on Apr 09, 2023. J.ING has an average consumer rating of 2 stars from 27 reviews. J.ING has resolved 4 complaints.
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  1. J.ING Contacts

  2. J.ING phone numbers
    +1 (855) 553-8955
    +1 (855) 553-8955
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  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 12, 2024
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