JustAnswer
Reviews and Complaints

I asked a question on Just Answer thinking it was at a cost of $2, then an amount of $42 was debited out of my account every month for the past four months, I asked for a refund and to cancel payments out of my bank account and to cancel the membership but I haven't had any refund the amounts and $42 still keeps being debited. I was on chat with Genelou Abucejo on 12/9/2022 but she disconnected me, I then emailed customer support on many occasions - 13/9/22, 10/10/22, 11/10/22 and 5/11/22 asking for membership to be cancelled and amounts refunded. Can you please help me?

Norton is listed on Just Answer's  website as a recommendation:

Trusted and secure

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However, they are not to be trusted:

SCAM! DO NOT GET SUCKED IN! I was told it would just be a $1 fee for a question, and they told me it was no commitment. Well I was charged $50 and now I just discovered a $50 charge on my credit card bill. When I asked - they said it's a membership fee and it's set to renew!

Thankfully I caught it before it renewed or it'd be another $50! I never got a single email or anything telling me I was in this plan. It's a scam! They will enroll you without your knowledge...plus the tech could not answer my question...when i complained they tried to take over my computer:

To better assist you with your Mac question, I'd like to offer you a premium service of: Remote tech support - I will remotely connect to your computer and work on solving your issues while you watch. for the price of $13.

What a rip-off company...they refused to refund me the original $50 but have now cancelled my membership...thanks goodness!

From their website which is not true...

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Join for only $1. Cancel anytime.

In July 24, 2022 I paid $1.00 to try and get assistance on my computer. They replied but not with anything that was not something I had not already tried. They kept asking if I had more questions and I responded no several times and on 7/29/22 responded I had ordered a new computer and no longer needed their help. I then thought I cancelled the assistance with that response and did not realized that on 8/1, 9/1, 10/2 and 11/1 they had deducted a $46.00 payment. Nov. 29, 2022 I finally called a number and had the item cancelled. Even though I had not used the service they did not want to give a refund.

Below is the last email.

I have gone to Dell, ordered a new computer and will return dropped one for repair.

On Fri, Jul 29, 2022, 9:02 AM Hema Malini on JustAnswer wrote:

Just AnswerOrder ID: [protected]-46

I need more information to answer

your Computer question

Hi,

I noticed you haven’t viewed my response to your question yet. I need a few more details in order to answer your question properly. Please view my response so that I can give you the best possible answer.

View My Answer

Hema Malini

Tech Support Specialist

Verified Expert

Your Computer Question

“My Dell Inspiron 15 3000, EX [protected]. I just dropped it. Can't open all the way and some of frame around the screen is broken. Is this...”

My Reply

“I’m sorry to hear you're having trouble with your laptop. I know that can be frustrating. Hopefully, we can get this resolved quickly. Thanks for your...”

1-on-1 attention Trusted experts Fast help 24/7

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Remember, as a member of JustAnswer, you can continue to ask for expert help at no additional charge.

JustAnswer is a typical scam which commuting a fraud crime.

No experts will answer your questions.

JustAnswer never provides the expert information (because it’s not existing).

Your money can be maybe returned if you immediately contact your bank or credit card company right after the payment.

There are 3 important things you can do if you’re one of the victims of JustAnswer.

01. File a report to the police of San Francisco, CA. You can do online. This is very IMPORTANT for making less victims.

02. Contact to your bank or credit company or PayPal to report about Just Answer as scam to the payment gateway company. The biggest damage of this kind of scams is basically suspending the payment solution and the bank account.

03. Report Google to stop listing ad of JustAnswer. You can search “JustAnswer” on Google and you probably find the ad listing of JustAnswer on the top page. Your report might help to stop the next victims since JustAnswer gets the target from this ad listing.

I have not used justanswer in over 2 years. I did not realize I was being charged. I recently canceled my “membership” but THEY CHARGED ME AGAIN. I only had one question and now all this time I have been getting charged? This needs to stop immediately. I have no use for this and haven’t got the past 2 years. This is a scam and I want it to end. I have already tried cancelling and nothing seemed to work

I refer to email from ma araceli on nov 22 ref 1643138

i was advised by anton khomyk on nov 23 that my subscripton had just been cancelled but my bank statement dated nov the same date shows a further debit of $67.98 when i was expecting a credit for the same amount from the oct overcharge.

Would you please investigate and advise.

Thank you in anticipation

graeme arnott.

Hi

I entered this site today and paid $2. Then discovered I was charged $70. When looking further discovered like others that I paid for a membership I didnt want or know about. So want my money back and cancel subscription immediately.

How unbelievable of you do to business this way.

The company I used was Just Answer. It was a simple question actually and was a technical issue. Not resolved as I disconnected when I saw I was charged $70 looking at my account.

Trish

I sought veterinary online advice for £5 in May 2021, during an emergency situation when a pet was dying. It appears I signed up to a monthly subscription for £27, which I was not aware of and haven't used, that has built up to a hefty bill over time. Customer replied that this was my fault and I could have cancelled, but I was rushed at the time I made the purchase, and could not remember signing up for a subscription. All reminders seem to have landed in my junk mail. I did not spot it on my online banking standing orders afterwards either because it was done through PayPal, which I did not know could do subscriptions separately, or I would have cancelled the subscription straight away. I admittedly must have missed something, but I emailed and explained the situation to them several times and left a review online, so they ended up giving me part of my money back. Going by other reviews, there are a lot of cases of people being misled into subscriptions, not aware what they are letting themselves in for. Even if the initial error was on my side for perhaps not unticking a box, thinking I was making a one-off purchase, I'm not sure how they can now morally hold on to £200 that I unknowingly gave them, when I took nothing of them in turn. It would cost them nothing to return my money, I did not use them once since. I offered them an admin fee, but it would appear they are very happy to make money out of my mistake. It's hard to avoid the impression that unsuspecting customers taking out unwanted subscriptions by accident may be part of the business model.

I requested legal advice through Just Answer’s chat assistant and was given a $5.00 price to be connected with professional advice. I continued to the following page and submitted my payment method for the amount of $5.00 and received a text message from the supposed attorney who by the way stated that he could not answer any legal questions because he wasn’t authorized to do that but general information only (THEN WHY ADVERTISE LEGAL ADVICE?).

Not only was my question not answered but as we ended our conversation I received a message from my bank about a $39.00 transaction from Just answer. I called the number and and requested a refund immediately but their customer rep was extremely disrespectful and kept repeating there would be no refund and he had “already cancelled my membership and there would still be no refund” in a “ha-ha” tone.

I tried once more through their website and received the same nasty treatment and they provided me with 5 screenshots worth of their abusive and predatory business.

The trial price is $1, which allows you to ask unlimited questions through 12/23/2022. Your order ID is [protected]-10, and you will be charged the $53 monthly membership fee starting 12/24/2022 unless you cancel. Cancel anytime.

Just Answer charged me the first day, called support and they refused to honor their email. They turn removed all my questions on their site asking if this was illegal to protect themselves. The lawyers are instructed to not answer these questions another their fraudulent actions.

Just Answer claims to 'inform' you of their monthly service fees. The only amount displayed on checkout is the fee for the question you're asking. In my case, this was R15.00. Nowhere was any mention made of the amount that it will cost you to sign up for a membership. Nasty surprise - especially if you're paying in ZAR. R378.00 and an extremely rude 'customer service' consultant later, I guess I have just lost my hard earned money in a matter of seconds. Apparently, this is not refundable. So much for the CPA.

I was charged for a membership when I thought I was paying for a question to be answered by a medical professional. I did not agree to a membership, nor do I want one. Furthermore, the “expert” was far from being an expert and lacked basic discussion skills. The question I submitted was answered with a quick “possibility” and a suggestion that I have already done. When I replied to his suggestion stating that I had done that within the past 14 days he seemed to have not read my response completely and responded with another message telling me to do the same thing. My question and concern was not answered. It was not attempted to be answered and was honestly a terrible experience. This site is a scam and I expect a refund for the “membership” fee that was thrown in there promptly!

At some point earlier this year, when having a wireless TV crisis, i contacted Just Answer. To be honest, I don't recall whether or not the advice I received resolved the problem.

I had and have no problem with a one-time billing, but i did not sign up for a monthly billing on my Mastercard. I ask to be removed from your billing list immediately and will do anything can to block payments from this end.

Hi I’m complaining about a transaction that has gone out my account which at the time I didn’t know I was signing up to I only thought I was paying a £1 for someone to help me not be committed to £35 coming out my account monthly I’m really not happy about this and think it’s a con I would like a refund of all the money taken please

Thanks

Linda

Regarding Order ID [protected]-746: I immediately sought a refund and was refused and was hung up on. Here's my recount of what happened today, 11/14/2022. I entered what the reason why I was seeking legal advice or service. At this time I was asked concerning something concerning additional money and I said no since I am on sick leave at this time and had no money. I was then presented with the following text before going to a credit card payment webpage: "OK, Got. I'm sending you to a secure page to join JustAnswer for only $5 (fully-refundable). While you're filling out that form, I'll tell the ** info omitted for privacy** Lawyer about your situation and then connect you two. So, I went to a payment page. I once again saw the same text. That it was a $5 (fully-refundable), so I entered my credit card info and then I got 2 notifications from my card stating that 2 transactions were made. One for $5 and a second transaction for $69. I immediately contacted customer service over the phone. The chat customer service wrote that none of the charges are refundable and that the webpage banner listed for me both of charges. I argued that is not what I saw and that I haven't used any of the services, that I immediately cancelled the membership and that since I'm making contact immediately to request a refund the money charged, and customer service person still said, no. I cancelled the membership at 3:15am EST on 11/15/2022. I received a notice that the transactions were pending in my account, I have notified my bank that only $5 was authorized to be withdrawn and that I did not authorize the $69 at 3:37am EST on 11/15/2022. I also first tried to charge the $5 on another account but the site told me that I did not have enough money. I received a notice from this account stating that the $69 was also charged to this account.

Yes this was unrotected internest sex, you pay $$$, and you get screwed. The website says get your answer for $5 bucks ? OK I had a simple Microwave question at 9:00 am THEN I found out at 9;01

Another $5.00 bucks

Then $40 bucks

And now after 5 hours someone got back to me without anything other than "sounds like the magnatron is bad" -

Thats another $25.00

I just had unprotected internet sex and they didn't even kiss me.

This WILL BE THE LAST TIME I EVEN REMOTELY THINK OF USING THIS SYSTEM

OH s****T I'll probably be charged another $25 bucks for posting a complaint.

[edited]: I immediately sought a refund and was refused. Here's my recount of what happened today, 11/10/2022. I entered what the reason why I was seeking legal advice or service. I was then presented with the following text before going to a credit card payment webpage: "OK, Got. I'm sending you to a secure page to join JustAnswer for only $5 (fully-refundable). While you're filling out that form, I'll tell the ** info omitted for privacy** Lawyer about your situation and then connect you two. So, I went to a payment page. I once again saw the same text. That it was a $5 (fully-refundable), so I entered my credit card info and then I got 2 notifications from my card stating that 2 transactions were made. One for $5 and a second transaction for $60. I immediately contacted customer service via chat. The chat customer service person "Eu***** Aductante" wrote that none of the charges are refundable and that the webpage banner listed for me both of charges. I argued that is not what I saw and that I haven't used any of the services, that I immediately cancelled the membership and that since I'm making contact immediately to request a refund the money charged, and chat customer service person still said, no. I then called customer service and was still told, no refund. I cancelled the membership at 9:13 EST on 11/10/2022. The transactions went through at about 9:05 EST on 11/10/2022.

We were initially pleased with just answer service until the renewal fee showed up on my bill without any warning. My husband did not tell me when signing up that it would renew. Not even sure he knew. I called to cancel and ask for refund. Joseph refused to assist me. When I asked to speak with supervisor, he told me “they’re all in a meeting.” When I persisted, he offered to transfer me to his supervisor. I was placed on a never ending hold with no one ever answering. This is terrible customer service. Would like refund of renewal fee and cancellation of this.

I joined the membership because it stated it would be 5 dollars to join and 46 a month it’s misleading because they make it seem as if the 5 dollars will be a trial period and then you have membership and you can cancel at anytime but they charged me 51 dollars up front it’s very misleading and when they give you answer it’s a general response with no reason or explanation really why they come up with the answer they give. There was no legal info provided why a claim would be valid or invalid. I specifically asked about ADA regulations and informed them about my fmla concerns but my question was specially regarding ADA regulations and how it could affect a claim not about my fmla which fmla and ADA have similar rules ADA regulations go further in depth and how your rights could be vioalted beyond just fmla and my ada concerns were not addressed at all. I feel as if they are going to charge the 51 upfront they shouldn’t say it will be 5 to join and monthly membership 46 a month it should be implied the membership and join fee will be all applied at once it’s very misleading and confusing. And once you cancel the membership it’s hard to get connected to someone to express your concerns or make a complaint.

As it says in the titled membership is disrespectful to its customers.

The setup of just answers is fantastic. You ask a question you get an answer by a professional they answer it they give you the information you need that's it.

The problem is the way the company is run is very shady and disrespectful.

1st problem when I signed up I thought I was only paying $5.. After the $5 that's just a fee then it's a $29 membership that they charge you after the fact that they never tell you when you're signing up.

2nd problem if you ask too many questions on the site They considered that over use when I did that and they canceled my membership without telling me. They never stated anywhere that you have to ask only a certain amount of questions. They stated it's an unlimited amount of questions you can ask under your membership they lied.

When I called customer service about what was going on because I didn't know at the time. They told me my membership was canceled but they said they didn't know why. I said why I didn't cancel my membership and you kept my money for it.

To make matters worse I only had the membership for like a week. So I still have 3 more weeks on my membership. Keep in mind they keeping my money for membership I paid for that I can't use anymore.

Anyway when I spoke to the customer service representative and I was asking for an answer why I didn't get an email or a text message or a phone call what was going on in the Y. Anyway when I spoke to the customer service representative and I was asking for an answer why I didn't get an email or a text message or a phone call what was going on in the why. She kept on giving me different answers but she didn't answer the question. So then when I asked her again it's because she said I abused the site by asking too many questions and that's why they canceled my membership. And I said that's the issue why Didn't just tell me the truth in the 1st place and then she hung up on me.