JustAnswer’s earns a 3.4-star rating from 1504 reviews, showing that the majority of users are somewhat satisfied with the expert advice received.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Refund and no more charges... Account closed.
My 87 year old father thought he was getting help with a company that he had a medical (fall down) device with. After asking a number of questions he was asked to fill out a form with all his financial and personal information. When I walked in and asked what he was doing he didn't really know and wasn't getting the answer to the question he had...
Read full review of JustAnswerscam
I was trying to get a refund from Macfee and i thought I was on there site. during the chat I informed the girl that I was looking for a refund from Macfee and she said no problem, she asked for my credit card info, which I gave her and then she said I'll connect you woth a computer tech, I said that's not what I want. Then I realized that I was on the wrong site. When I gave her my credit card info I thought it was for my refund. I disconnected and later i noticed that I had been charged $68.00 and now I want my money back please.
Charles Dunsmore
This complaint has been resolved automatically due to user's inactivity.
Just answer membership scam
10-26-23
I used just answer once for at TV problem. Which answered my question about a month ago. Today, I was charged another $55.00 on my credit card!
I contacted your people and found out I was enrolled in a membership with them, which I canceled right away and requested a refund, which I was told it is not refundable! Now I'm pissed! I did not knowingly sign up for a membership. I see you have tons of complaints about this on the internet.
It's a bad/sneaky way to do business! Shame on you!
I want a refund and no further billings from you right away to the same credit card that I used with you.
I will never recommend or use your company ever again!
If this is not resolved promptly, I will contact my lawyer about it.
Ray Bolte
Rapid Electronics
518 West Northern Ave.
Pueblo, CO 81004
[protected]
[protected]@aol.com
Desired outcome: A refund for $55.00 to my credit card with no further billings, promptly!
This complaint has been resolved automatically due to user's inactivity.
Refund the $86.00 to my ctfs acc. Thanks.
I'm looking for legal advice online. Here is the page that may have a answer yes? Oh. Two dollars from my credit card... mmm Ok. What's Two buck, eh? Whoa, a notification said $2 then another for $86. Wait. Can I ask a law question first? Wait. Do I even want to now?
I've changed my mind. This was as dumb as any dumb idea I've had for $2!
Please refund the overmount. Keep the two bucks for my dumb curiosity.
No. I do not want a legal answer. I'll simply ask the lawyer I do have for more of their time.
Desired outcome: Perhaps future customers may praise a website like this that seems less like to have a shady spectrum at the financial window. Just fix the entry of that window. please.
This complaint has been resolved automatically due to user's inactivity.
Legal department of just answer
I came across the above company by accident and read, what I thought was a legitimate company offering advice for £5.00 up front. I innocently asked one question after I had paid by credit card and at the time was satisfied with this company. Little did I know they took (fraudulently) in my estimation, a further payment without my consent or knowledge of...
Read full review of JustAnswerI would like my money back for those two months I was charged. I was charged $46 on 9/27/2023 and $46 again on 10/24/2023.
On I believe it was September 25,2023, I was trying to cancel my Disney+ and was having trouble getting Disney+ to cancel my subscription. I asked Google how I could get Disney+ to cancel my subscription and happened onto JustAnswer. I asked them the question and apparently filled out my info. I think it cost $1. They really didn’t help me and I didn’t think any more about it until last night when I looked at my credit card purchases. I had been charged $46 for two months by JustAnswer. I called them and they said it was in the agreement I signed up for and it was non refundable. What a scam. Do I have any rights as a consumer? Can I get my money back for those 2 months?
This complaint has been resolved automatically due to user's inactivity.
Just Answers way of making people 'accidentally' pay for a monthly subscription
On Trust Pilot there are around a hundred of these experiences, but JustAnswer never clarified this issue on the page where customers are paying their '€ 1,-'. That is malignant.
Today I thought I was going to pay € 1,- to get a question answered but, hidden on that page, I agreed to pay € 45,- a month for a subscription (OrderID [protected]-966). That was very unclear and, no doubt, intentional. I stopped the subscription, but I will not get a refund. Seeing the number of protests, JustAnswer has a reliability issue and it is unjust to refer to all these deceived clients as just being sloppy.
Desired outcome: Refund my € 45,-
This complaint has been resolved automatically due to user's inactivity.
Unauthorised billing
i paid £5 to speak to someone, THERE WAS NO WHERE TO SUGGEST i would be billed £50 after this. i cannot get in touch with the company either, i will dispute this as far as possible to get my £50 back. you have set me up for a membership unauthorised. i can’t even get in touch with them to get a refund. this website is a complete scam. i would like a full refund for the money they’ve taken
Desired outcome: REFUND
This complaint has been resolved automatically due to user's inactivity.
Car advice
This incident was the first and only time I have interacted with JustAnswer. I called with what I thought was the $1 fee to ask a question, then would be charged if I received an acceptable answer from the "expert". The "expert" was laughably inept, able only to ask the simplest question, such as did you check the oil. This was a classic Mercedes, I know...
Read full review of JustAnswerunauthorized credit card charges
My name is Gerda Sage 8350 112th Street #204, Seminole FL 33772 You charged my credit/debit card with US$ 1.00, Date 10/13/2023 and with US$55.00, Date 10/16/2023 Bank = Floridacentral Credit Union I called for help your advertising just US$1.00 for your help. I could not sign in to my yahoo account. I told on the phone that I cannot sign in to my yahoo...
Read full review of JustAnswerScammer JustAnswer
I had followed justanswer link what Google prompted and an online technician approached me and I wanted to find out if theres an "Aposen" vaccum cleaner service centre in UAE and I was asked to pay $1 inorded for them to provide details on the service centre and after I entered card details on the link they shared, I was charged $28 and $1 at the same moment.
They're tricking their customers and stealing their bank stealers. A big time scammers.
Dont lose your money by attempting to use any service or support from them.
This complaint has been resolved automatically due to user's inactivity.
Be aware!!! Totally Fraud !!! Deceptive marketing content !!!
Be aware! Totally Fraud ! Deceptive marketing content !
1. Not authorised billing.
2.Misleading Info.
3. Not real vet and noted can't not be called and do not request for a call (which is totally different from what their ads and web info)
These has been out of line of the industry policy and related law!
4. MOST difficult process to apply for refund!
Customer service would treat you as idiot and wasted your time. you will be sent to so called senior supervisor and they again send to others. And they could BLOCK your message/chat box anytime if they want or when you asked to the key point!
5. Always Error refund information webpage. YOU CAN NOT GET REFUND!
Desired outcome: REFUND!APOLOGY!DELET THE DECEPTIVE CONTENT!
This complaint has been resolved automatically due to user's inactivity.
Online assistant
I requested assistance with a problem of page numbering in Microsoft 365 Word. Just Answer advised I could obtain this assistance for first time usage of $2.00. The expert advised me that I would have to pay additional $55.29 for on line help and I agreed. Checking my account today I found that in the agreed payment I was charged an additional $66.00 that I had not agreed to.
The detail for this event:
Proceedings occurred around 4:00PM on Oct 6, 2023.
Assistance provided under/by 2501-PHD-DBA (Just Answer)
Account/order may be 1Q4HUB.
My name: Igor Holubec located in Oakville, Ontario, Canada
Desired outcome: I would like the $66.00 cancelled or be reimbursed.
This complaint has been resolved automatically due to user's inactivity.
JUSTANSWER.com
JUSTANSWER.com says to sign up
Pay $5.00 — so used credit card Nov 6.
Additionally, the site stated clearly stated 46.00 in a month starting November 6.
The JUSTANSWER site then prompts you to ask/ text your question, etc…
When you ask your question(s) you as customer are immediately charged $46.00
NOT clearly stated for customers — I had no idea…
If you call the number— a rep will tell you a supervisor will call/ no call received.
Just know that as soon as you type in a question— you’re immediately $46.00 —
In my opinion, JUSTANSWER.com is Doesn’t make clear your 5 dollar payment changes to $46.00 the minute the site prompts you to ask/ type your question …
Desired outcome: JUSTANSWER.com There are NO REFUNDS — As soon as you type your question your charge of $5.00 increases to $ 46.00 … This should be upfront and CLEAR for ALL Customers— as clear as the initial $5.00 charge…
This complaint has been resolved automatically due to user's inactivity.
Inappropriate charging policies
I contacted this firm when I was trying to locate a part for a heating unit. Their initial pitch was that I would have to pay $1 to enroll which after I had arranged that thru my Paypal account, I found that there was an additional fee of $33 per month which would be charged to my Paypal account each month until I cancelled my membership. They then put me in touch with an "expert" through texting and when I asked to be able to SPEAK with him directly, I was told that would incur an additional $24 fee for the call ! ! ! I immediately cancelled my membership but I see that their policy regarding non refundable charges is such that I just wasted $34 for nothing ! This firm should advertise all their expected/possible fees PRIOR to demanding payment. I feel their business practice is dishonest in this respect.
Desired outcome: I would like a full rebate of my wasted Paypal payment. I doubt if I will get any satisfaction!
This complaint has been resolved automatically due to user's inactivity.
Unauthorized debit card charges
My wife has had 17 unauthorized payments of £27 taken from her bank account despite not having an account with this company.
We have an email dated 22nd August 2023 from Jeff Cavellini, Vice President of Customer Care at JustAsk which states "Thank you for your message regarding your cancellation. This is a confirmation that your JustAnswer membership was successfully cancelled on 07/04 2022. You are no longer being billed on a monthly basis"
Well it turns out that this has not been the case at all and therefore this company has in effect stolen a total of £459 from my wife.
Repeated requests to Customer Support at JustAsk do not get back to Jeff Cavellini being answered each time by a different person but all claiming they can not trace the account . Twice my wife has supplied details requested by these people for them to come back yet again with the same excuse for not refunding the money.
Desired outcome: Repay the stolen £459 to my wife immediately!
This complaint has been resolved automatically due to user's inactivity.
Veterinarian consulting / billing
I canceled my membership in the first of July. They billed me for July, August, September & October at 35$/month. I caught the pending charges for October and canceled again and they still billed me for October. I called customer service and they just said it's our policy to not refund any customer ever and hung up on me. Even though they should have me as paid through November 3.
This "service" is 100% a scam and they are just trying to cyphon money off their customers after they've canceled as a part of their business model without consequence.
Desired outcome: I would like a 4 month refund for what they stole from me after I canceled. I'd settle for the one month that they're charging me for while not providing any services.
This complaint has been resolved automatically due to user's inactivity.
I realise I can not get my money back but it would be nice to see these people put out of business
Today is Monday the 2nd of October 2023
When I 1st asked a question I was told I would pay 50 peso.
it was not until the following day I noticed 2600 peso gone from my bank.
I thought they did not help me in any way, but OK but did spend time with me, so I did not do anything about it.
The following month 2600 peso was taken from my bank so I started doing some research. And it seems I paid for a monthly Membership, I did not know about that, and did not aggree to any membership.
And discover their business standards are very poor and NOT to be used ever again
This complaint has been resolved automatically due to user's inactivity.
I was charge twice with a subscription I didn’t sign up
Their advertisement is misleading. They will only show the $2 payment for you to proceed. I never saw a $66 subscription from there when Im in need of the answer. They will take advantage of people who are in need of the answer asap without showing the subscription thing -which I NEVER SIGNED UP! They are scammers. They wont even give a refund even you have not use the service.
This complaint has been resolved automatically due to user's inactivity.
Unauthorized Charges
I canceled this via Phone in December of 2022 and was continued to be charged until today. I CANCELED THIS AGAIN TODAY. $60 a month since December 2022 10 mos. $600 Grand Theft. I am APPAULED. I was in LAW SCHOOL, and I KNOW I canceled this in December. So again, the call was terminated without a confirmation number or anything. My number is [protected] if someone would like to discuss.
Desired outcome: Refund of $600.00
This complaint has been resolved automatically due to user's inactivity.
JustAnswer Reviews 0
About JustAnswer
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.
Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.
JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.
Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.
While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.
JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.
Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.
JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.
JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.
While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.
JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.
Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.
JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.
JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.
Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.
JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.
Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.
JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.
Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.
Overview of JustAnswer complaint handling
-
JustAnswer Contacts
-
JustAnswer phone numbers800-942-4543800-942-4543Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone numberSupport
-
JustAnswer emailslegal@justanswer.com98%Confidence score: 98%legalsupport@justanswer.com98%Confidence score: 98%supportinfo@justanswer.com98%Confidence score: 98%support
-
JustAnswer addressP.O. Box 29045, San Francisco, California, 94129, United States
-
JustAnswer social media
-
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 24, 2024
Most discussed JustAnswer complaints
Clogged kitchen sinkRecent comments about JustAnswer company
MembershipOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!